

Open Loyalty Software
About Open Loyalty
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Loyalty program dashboard
Open Loyalty User Reviews
OVERALL RATING
Showing 10 reviews

Burak
Verified reviewer
Company size: 501-1,000 employees
Industry: Telecommunications
Time used: Less than 6 months
Review Source: Capterra
January 2021
Nice for engaging Customers
Has a fast and reliable and knowledgeable customer service.
Pros
Has a feature of setting rules and acting with the behaviors so not open for mistakes. Campaigns and promotions can be created and has a very friendly user interface that can be adapted easily.
Cons
Only web based at the moment and needs an app for mobiles.
DarĂo
Company size: 11-50 employees
Industry: Computer Software
Time used: Less than 12 months
Review Source: Capterra
March 2020
The best solution for loyalty program implementations
The application is very responsive at all times and has been designed for scalability, which we've never have had the need to do since the default configuration is more than enough for our customers' user base. We've implemented this solution with several clients and it's been a really quick and easy solution that has kept our customers happy.
Pros
This is an ideal solution for companies that seek to complement their current e-business / CRM / ERP with a loyalty program without breaking nor the bank nor their current functionality. Every possible scenario has been thought out: campaigns with a set range of dates, rewards that depend on the client's loyalty level, segmentation of clients based on their number of points, rewards exchanged, number of transactions, etc. It's really easy to integrate with existing front-end solutions and has an admin panel that helps defining and dynamically changing levels, client segments, points-reward conversion rates, and also look at each client's transaction history, solve attribution problems, etc, effectively treating the loyalty program as an external module of their main software.
Cons
There have been two main misunderstandings about Open Loyalty so far: that it's free (because of the "Open" part) and that it's an out-of-the-box solution. The development version is indeed free and serves the purpose of allowing the construction of a quick proof of concept of the implementation, when the online demo is not enough for an evaluation of the product. The idea that this product would be a solution that could be configured and just published to the world is a little off. This product serves all purposes and can be easily integrated (through JSON requests) with any existing front-end that can be extended, be it the front-end for the acquisition of points or the one for exchanging them.
Mark
Verified reviewer
Company size: 51-200 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
September 2021
Open Loyalty rewards
The software has been easy to use and understand. The API documentation is kept up to date and is easy to consume. The team at Open Loyalty are great, they consistently provide good service and are willing to help if required.
Pros
The software was easy to install and use. There are a few key configurations needed but nothing a mid-senior developer cannot manage. The ability of the software to easily create reward campaigns, load bulk vouchers and issue out is quick and painless. Open Loyalty is free to use which is great for testing out the platform and helping to define how your business way want to use it.
Cons
It is a little limited in terms of reporting functionality via the admin console or API.
Dejan
Company size: 10,000+ employees
Industry: Computer Software
Time used: Less than 2 years
Review Source: Capterra
April 2022
One year user
Super!
Pros
Easy to use, simple. Vendor responded to our feature request. Good communication.
Cons
Proper API Versioning is must for this software.
Joris
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
August 2021
Robust system with lots of features out of the box
Pros
We liked that it's customizable, scalable and we get full access to the source code. On the campaign configuration side, we appreciate the different types of programs we can create that can improve user engagement and keep them happy. We are also pleased with the fast and responsive customer service.
Cons
We experienced some issues during the initial setup as our tech team was not familiar with all of the tech stacks used, some of our requirements are not supported, and our tech team experiences some challenges in customizing it. Other problems are attributed to the language barrier and different time zones.
Eric
Company size: 11-50 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
October 2018
Morden / Safe / Customizable Loyalty system
Pros
Open source Easy to use Great community New features are updated frequently Cost effective
Cons
Your tech team need to have a big experience with PHP and Docker
CristĂłbal
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
September 2021
Rapid deployment and flexibility of integration
It was a successful project with great support from the supplier. In a very short time, our client was able to launch a loyalty program with personalized strategies and a portal for their clients.
Pros
The best thing was, that we had the opportunity to give our clients a solution in a very fast way and adapted to their needs, integrating it with their POS systems in an agile way using the API's
Cons
In some moments it was difficult to interact with the database since everything has to be done via API's and in some moments it can complicate the resolution of an incident.
Reasons for choosing Open Loyalty
For its speed of deployment and its customization capacity
Pranesh
Company size: 11-50 employees
Industry: Marketing and Advertising
Time used: Less than 2 years
Review Source: Capterra
March 2020
Open Loyalty is Great!
Pros
Easy to scale and customise. Very good support Easy to integrate the technology
Cons
Could have a larger range of generic features
Faustina
Company size: 201-500 employees
Industry: Information Technology and Services
Time used: Less than 6 months
Review Source: Capterra
August 2022
Very professional project/product planning and support
OpenLoyalty is a very professional company and has helped us a lot with the implementation of the whole Loyalty experience we are implementing. The devs team finds for every problem a good and pragmatic solution and customizes their product based on our needs with good quality and releases on a regular basis. We get in a very quick time very good support from OpenLoyalty to any of our questions
Pros
The software is very customizable and covers a lot of use cases. Customization and also support works very good
Cons
I have no cons to report. We have a very good experience with OpenLoyalty
Pedro Pablo
Company size: 51-200 employees
Industry: Consumer Goods
Time used: Less than 6 months
Review Source: Capterra
August 2022
Open Loyalty Review
Pros
Easy of use, quick changes for customization, flexibility
Cons
API docs could be organized better, as it is a bit confusing sometimes to find a specific endpoint