About RetailTune

RetailTune is a reputation management and marketing analytics solution that helps businesses create, update, publish, and manage content across multiple platforms, such as Google My Business, Facebook Locations, Google Maps, and other store locator applications. It enables staff members to automatically receive alerts when incorrect information is posted across multiple channels, optimizing the overall customer experience.

RetailTune offers a built-in ticket system, which allows employees and administrators to establish two-way communication and collaborate on tasks and issues. Business leaders can use the activity dashboard to track the local stores and franchisee information published and updated across multiple social media channels. Additionally, staff mem...


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5 Reviews of RetailTune

Average User Ratings

Overall

4 / 5 stars

Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(2)

2

4 stars

(1)

1

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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July 2021

Marco from Gaudì Trade Spa

Company Size: 51-200 employees

Industry: Textiles

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2021

Un asset di valore per l'azienda multicanale

Con RetailTune abbiamo raggiunto l'obiettivo di dare la massima visibilità ai negozi, indistintamente diretti e wholesaler. Con il servizio abbiamo creato vere e proprie pagine di negozio complete, indicizzabili con informazioni di orari, indirizzi nonché prodotti in primo piano presenti instore. Possibilità di contatto con gli store manager ed attivazione di campagne dedicate. Integrato nel sito ecommerce del brand ci ha permesso di raggiungere un livello importante di omnicanalità e di fare conversioni di tipo drive-to-store. Il software garantisce anche una sincronizzazione perfetta delle informazioni in tutti i touch point (facebook, google, siti aziendali) richiedendo un solo passaggio di aggiornamento.

Pros

L'interfaccia di amministrazione è facile da navigare e moderna, tutte le informazioni più importanti sono molto visibili. L'integrazione a sito e con i gestionali è facilitata ed ha richiesto poco effort. Il software è completato da un app mobile ad uso degli store manager.

Cons

Il backend potrebbe essere migliorato in termini di velocità anche se le informazioni necessarie non richiedono l'apertura di molte schede, le informazioni sono tutte facilmente raggiungibili.

June 2015

Anthony from R.H. Marcon, Inc.

Industry: Construction

Time Used: Less than 2 years


Ease-of-use

4.0

Customer support

5.0

Functionality

4.5

June 2015

Roofing Contractor

Pros

FCS has an easy to understand user interface, centralized location for all of our client's information, and a supportive staff that are constantly open to tweaks within the system. When we provide suggestions for improving the interface, FCS typically implements the suggestions in a very short time. Also, the ease of invoicing makes this such a desirable product. We have always had a great service department but with FCS we've created a self sustaining, well oiled machine.

Cons

The time card application is a bit jerky but we are slowly learning to use its features. There is no dedicated app located in Google Play or Apple's App store.

April 2018

Amanda from Emerson Home Services LLC

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source


Ease-of-use

3.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

April 2018

I would reccomend this to a company who really has the time and energy to invest in learning how to use it.

Pros

We chose this software to help with scheduling and customer management we were told it's easy to use, but we are only slowly learning how o use all of the features.

Cons

Customer support is sometimes slow, but has always helped us in our development, and with navigating the app.

June 2015

Phil from Kaplan paving

Industry: Construction

Time Used: Less than 2 years


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

June 2015

I've been using for 2 years

Pros

Web based and the service is phenomenal . I recommend this product for everyone. Very user friendly

Cons

There is nothing I don't like about this product. The experience has been great

November 2015

Rodger from Saint raphael roofing

Industry: Construction

Time Used: More than 2 years


Ease-of-use

3.5

Customer support

1.0

Functionality

2.5

November 2015

Mad that I can't get a reps help

Pros

I like the program and love the results though it would be nice to have some help for the problems in the program.

Cons

I want to be able to speak to someone about the day to day problems that I'm having with the system to try to better it.