Instil is by far the easiest and best CRM we have used. They are so modern and user-friendly. They have everything we need to manage our donors and more. The customer support has been amazing from the second we started bringing our data over to over; they are always responsive and helpful.

They are a relatively new platform and are still building out some features. However, because they are constantly upgrading, our team has the ability to recommend new features and functions, and their team rapidly integrates them. It has become a CRM that has grown with us.

Instil helps us work smarter, not harder though easy access to the information that we need.Instil provides a holistic look at our supporters, showing donations, interactions, volunteer history, and more. Instil saves us time by making all of our data easy to find and useWe were able to use Instil without needing any special training, and we love having a tool we can trust.

Pros:Instil helps us track interactions and cultivate relationships with everyone from our donors to the elected officials that we are working with.We love how easy it is to use Instil to segment specific constituent lists for outreach and marketing.It’s easy for us to stay on the same page and work collaboratively with all of our relationship data stored in a central location.Built-in reporting makes it easy to track our progress and make strategic decisions.

Cons:Instil is a relatively new platform, so they are still building out more features and functionality. But we love that we have the opportunity to provide feedback and ideas.

As one of the member organizations among the pilot group that Instil worked with, I can say that they are aspiring to become a much more intuitive and accessible CRM software and are working hard to improve and implement new features and be a responsive company. The Instil team that we have worked with are always courteous, cordial, and quick to respond. This is very refreshing having worked with Salesforce and Raiser's Edge that are considerably larger and by that same token, harder to reach. We have always appreciate the personal aspect that Instil's team embraces when dealing with their customers.

Given that it is a software that is still largely in development and being rolled out, there are many features and functionalities that have yet to be fully fleshed out. I do appreciate that they genuinely are open to feedback and recommendations in order to make strides on making their software a helpful tool, regardless of what type of organization you are in the nonprofit sector.

Really great overall experience.

Amazing customer service; cuts out many of Salesforce's superfluous features that don't work for non-profits.

As they're still in the beginning stages of the platform, there are a few kinks, but as stated above the customer service is incredible and they really will listen to whatever issues you are having and solve them ASAP. They also always consider suggestions for new functionalities/how the CRM could better serve you.

Instil has been amazing to work with. The team is so hands-on and helpful. It is so much easier for us now to track donations, donor information, and plan for the future. The entire team finds it so easy to use.

The ease of the product is most impressive. It is so intuitive. One of my favorite features is the activity page where I can track donations and see who my team members are stewarding. It's really easy and fast to track so much information. I also think the lifecycle boards are great and look forward to using them more.

They have an integration with our online fundraising platform. However, we were one of the first to use it there was a duplication issue happening. It has since been resolved for new clients and they are helping us with how to solve the duplicates that were created in the past. Their team has been really supportive through everything.

Such a helpful tool for our nonprofit. Glad we made the switch.

We appreciate the guidance from the team.

Prompts to email volunteers about becoming donors would be helpful.

What I enjoyed the most about this software is the customer support associated with it. They are always available and help greatly in its development. I also love that they implement things to manage workarounds.

A few cons at this current moment are the flexibility of adding schools and education related organizations. However, I understand that this is currently in development.

From the outset, it was evident that Instil is not just another tech company; they are pioneers in creating a solution that genuinely understands and addresses the unique challenges and needs faced by nonprofit organizations like ours. Their CRM tool is reinventing the way we approach fundraising, making it more accessible, inclusive, and equitable. It is designed to foster meaningful connections with our supporters, which is invaluable in our mission-driven work. What truly sets Instil apart is their incredible team. Their dedication to making a positive impact is palpable in every interaction. They have taken the time to deeply understand our needs, aspirations, and the nuances of our work. This empathetic approach has allowed them to translate our feedback into actionable improvements, demonstrating a remarkable commitment to client satisfaction and success. The collaboration with Instil has empowered us to lead the way in our sector, thanks to their unique tool that not only enhances our fundraising efforts but also strengthens our community ties. I am overcome with gratitude for the Instil team, whose exceptional service and innovative solutions have made a lasting impression on us. I wholeheartedly recommend Instil to any nonprofit organization looking to elevate their fundraising and supporter engagement strategies. Their unique approach and unwavering support have been instrumental in our achievements, and I am confident that they will continue to inspire and facilitate positive change in the nonprofit sector.

My overall experience has been exceptionally positive. It's true that Instil, being a newer entry into the market, does not yet have the full range of features that some of the more established tools offer. However, this aspect is far from a drawback. Working with Instil means engaging with a team that is at the forefront of innovation, dedicated to creating solutions that genuinely meet the evolving needs of nonprofits, regardless of their size. This commitment to innovation is paired with an openness to client feedback that is truly refreshing. Every suggestion and piece of feedback is welcomed, valued, and, more importantly, often swiftly acted upon. Being part of the Instil community means more than just using a tool; it means contributing to the development of a platform that is poised to make a significant, positive impact in the world of fundraising. This collaborative approach not only ensures that the tool continually evolves to meet our needs but also fosters a sense of partnership and shared purpose that is rare in client-supporter relationships. This partnership is about more than just a tool; it's about actively contributing to the creation of a solution that is shaping the future of nonprofit fundraising for the better.