Grappin is a powerful survey management software that allows companies to easily collect and analyze customer feedback in order to improve their products and services. It offers a wide range of options for creating customized surveys including pre-defined templates, multiple choice questions, free text responses, and notes for measuring NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score). Additionally, it allows companies to segment their target audience based on specific characteristics in order to trigger interaction at the most opportune moment and achieve high response rates. The widget can be personalized to match your company's image by customizing colors, images, and its position on the page. Grappin also offers data vis...