# Grappin Software Reviews, Demo & Pricing - 2026 > Review of Grappin Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-satisfaction/grappin-profile --- [Home](https://www.softwareadvice.com/) / [Customer Satisfaction Software](https://www.softwareadvice.com/customer-satisfaction/) / Grappin Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Grappin 2026: Benefits, Features & Pricing On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Grappin 5.0 [(1)](https://www.softwareadvice.com/customer-satisfaction/grappin-profile/#reviews) Pricing Starting at €29.00 per month Top Alternatives ### About Grappin Grappin is a powerful survey management software that allows companies to easily collect and analyze customer feedback in order to improve their products and services. It offers a wide range of options for creating customized surveys including pre-defined templates, multiple choice questions, free text responses, and notes for measuring NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score). Additionally, it allows companies to segment their target audience based on specific characteristics in order to trigger interaction at the most opportune moment and achieve high response rates. The widget can be personalized to match your company's image by customizing colors, images, and its position on the page. Grappin also offers data visualization through an intuitive and powerful dashboard. Users can control all features directly from the dashboard, launch surveys, access responses directly, filter, analyze, and export responses easily. It is also possible to receive notifications of completed surveys via Slack and configure triggers based on customer responses and behavior. Grappin is also easy to integrate with other third-party applications such... as Zapier, Segment, Slack, etc. It also has a REST API to facilitate data transfer and synchronization to your back-office. Overall, Grappin is a powerful tool for collecting user feedback directly from your website, e-commerce, SaaS and improving your products and services by measuring NPS, CSAT and CES. ## Grappin User Interface ## Popular Grappin Alternatives Main Product Grappin 5.0 [(1)](https://www.softwareadvice.com/customer-satisfaction/grappin-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at €29.00 per month Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2894)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.46Customer support - 4.60Functionality Pricing Starting at $39.00 per month Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Alternative Product [ReputationStacker](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/) 4.9 [(45)](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/#reviews) Ratings Breakdown - 4.73Ease of use - 4.82Value for money - 4.85Customer support - 4.84Functionality Pricing Starting at $63.00 per month Alternative Product [HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/) 4.6 [(180)](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.40Value for money - 4.53Customer support - 4.42Functionality Pricing Starting at $29.00 per month Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(731)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month ## Grappin Pricing and Plans Starting price: €29.00 per month Free Trial Free Version Basic €29.00 usage based, per month No plan information available ## Grappin Features - Popular features found in Customer Satisfaction Complaint Monitoring CRM Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Reporting/Analytics SMS Messaging Trend Analysis Visual Analytics - More features of Grappin Activity Dashboard Alerts/Notifications CES Survey Structure CSAT Survey Structure Customer Segmentation Data Visualization Feedback Management NPS Survey Structure Performance Metrics Search/Filter Survey/Poll Management Widgets ## Grappin Integrations Zapier Integration rated undefined from -1 review Slack Integration rated undefined from -1 review ## Grappin User Reviews Overall Rating 5.0 Ratings Breakdown 5 100% 4 0% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 5.0 Value for money 5.0 Customer support 5.0 Functionality 5.0 Have you used Grappin and would like to share your experience with others? AD Alexandre D. Verified reviewer Computer Software 2-10 employees Used monthly for less than 12 months Review source Reviewed January 2023 Très beau et très simple à mettre en place 5 Nous ne savions pas exactement ce que pensaient nos clients. Grâce à cela on a pu avoir des actions directes.Cela permet de proposer une meilleure expérience client. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: La création et la customisation d'un questionnaire est très simple.Il y a eu récemment un ajout de modèle pour nous aider à construire le questionnaire en fonction de nos actions.Le dashboard est plutôt complet : on peut voir les réponses en direct et les filtres permettent d'aller plus loin.Le service client est à l'écoute. Cons: Pas forcément de points faibles. Peut-être une documentation sur l'intégration avec Zapier ne serait pas de trop Read More Showing 1 - 1 of 1 Reviews ## Grappin Popular Comparisons [SurveyMonkey vs Grappin](https://www.softwareadvice.com/customer-satisfaction/grappin-profile/vs/surveymonkey/) ## See what companies are saying about Software Advice