# Best Customer Satisfaction Software - 2026 Reviews & Pricing > Find the best Customer Satisfaction Software for your organization. Compare top Customer Satisfaction Software systems with customer reviews, pricing, and free demos. Source: https://www.softwareadvice.com/customer-satisfaction --- [Home](https://www.softwareadvice.com/) / Customer Satisfaction Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Customer Satisfaction Software of 2026 Updated June 13, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 283 results ### Compare Products Showing 1 - 25 of 283 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Sponsored**: Sorts listings by software vendors running active bidding campaigns, from the highest to lowest bid. Vendors who have paid for placement have a ‘Visit Website’ button, whereas unpaid vendors have a ‘Learn More’ button. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge b...[Read more about Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** ([4080 reviews](https://www.softwareadvice.com/product/26892-Zendesk/reviews/)) Free trial Free version Integrations Integrations Slack Trello +205 more +204 more +203 more Zendesk Suite's Best Rated Features 4.76Customer History See All Zendesk Suite's Worst Rated Features 3.71Contract/License Management See All Typeform’s form builder helps you create beautiful, conversational forms without needing design or technical skills. Get started...[Read more about Typeform](https://www.softwareadvice.com/hr/typeform-profile/) **4.7** ([968 reviews](https://www.softwareadvice.com/hr/typeform-profile/reviews/)) Free trial Free version Integrations Integrations Google Docs Google Drive +50 more +49 more +48 more Typeform's Best Rated Features 5.0Lead Generation See All Typeform's Worst Rated Features 4.11Conditional Logic See All Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human...[Read more about Intercom](https://www.softwareadvice.com/crm/intercom-profile/) **4.5** ([1133 reviews](https://www.softwareadvice.com/crm/intercom-profile/reviews/)) Free trial Free version Integrations Integrations Slack Trello +90 more +89 more +88 more Intercom's Best Rated Features 4.75Customizable Fields See All Intercom's Worst Rated Features 3.71Third-Party Integrations See All Zoho CRM Plus is a unified customer experience platform that helps users bridge the gap between their sales, marketing, and cust...[Read more about Zoho CRM Plus](https://www.softwareadvice.com/customer-experience/zoho-crm-plus-profile/) **4.4** ([71 reviews](https://www.softwareadvice.com/customer-experience/zoho-crm-plus-profile/reviews/)) Free trial Free version Integrations Integrations Dropbox Business Mailchimp +18 more +17 more +16 more Zoho CRM Plus's Best Rated Features 4.57CRM See All Zoho CRM Plus's Worst Rated Features 3.86Negative Feedback Management See All Zoho Survey is an online tool for creating, distributing, and analyzing surveys. It is designed for purposes such as market rese...[Read more about Zoho Survey](https://www.softwareadvice.com/customer-experience/zoho-survey-profile/) **4.6** ([451 reviews](https://www.softwareadvice.com/customer-experience/zoho-survey-profile/reviews/)) Free trial Free version Integrations Integrations Google Docs Slack +15 more +14 more +13 more Zoho Survey's Best Rated Features 5.0Third-Party Integrations See All Zoho Survey's Worst Rated Features 4.14Email Marketing See All Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses capture, analyze, and act on fee...[Read more about Zonka Feedback](https://www.softwareadvice.com/market-research/zonka-feedback-profile/) **4.8** ([68 reviews](https://www.softwareadvice.com/market-research/zonka-feedback-profile/reviews/)) Free trial Free version Integrations Integrations Slack Zendesk Suite +9 more +8 more +7 more Zonka Feedback's Best Rated Features 5.0Multi-Channel Data Collection See All Zonka Feedback's Worst Rated Features 4.67Question Library See All Alchemer is an online survey software designed to help organizations gather and analyze customer feedback. It is used across var...[Read more about Alchemer](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/) **4.5** ([319 reviews](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/reviews/)) Free trial Free version Integrations Integrations Google Docs Slack +23 more +22 more +21 more Alchemer's Best Rated Features 5.0Multiple Question Types See All Alchemer's Worst Rated Features 3.75Data Analysis Tools See All Listen360 is an all-in-one customer feedback and review management platform designed to help franchisors and multi-location bran...[Read more about Listen360](https://www.softwareadvice.com/customer-experience/listen360-profile/) **4.8** ([57 reviews](https://www.softwareadvice.com/customer-experience/listen360-profile/reviews/)) Free trial Free version Integrations Integrations QuickBooks Online Google Calendar +20 more +19 more +18 more Listen360's Best Rated Features 4.89Customer Experience Management See All Listen360's Worst Rated Features 3.83Third-Party Integrations See All BlueConic is the Customer Growth Engine for e-commerce brands. It combines real-time customer profiles with AI agents that run y...[Read more about BlueConic](https://www.softwareadvice.com/product/453098-BlueConic/) **4.3** ([16 reviews](https://www.softwareadvice.com/product/453098-BlueConic/#reviews)) Free trial Free version Optimizing Returns Management through Smarter Reverse Logistics. At ReverseLogix, we believe that reverse logistics solutions m...[Read more about ReverseLogix](https://www.softwareadvice.com/b2b-ecommerce-platform/reverselogix-profile/) No reviews yet Free trial Free version Integrations Integrations Shopify NetSuite +17 more +16 more +15 more SurveyLegend is a cloud-based survey solution for individuals and businesses of all sizes. The solution enables users to create ...[Read more about SurveyLegend](https://www.softwareadvice.com/survey/surveylegend-profile/) **4.6** ([965 reviews](https://www.softwareadvice.com/survey/surveylegend-profile/reviews/)) Free trial Free version Integrations Integrations Google Drive Mailchimp +2 more +1 more +0 more SurveyLegend's Best Rated Features 5.0Real-Time Results See All SurveyLegend's Worst Rated Features 3.45Negative Feedback Management See All ReviewInc is a reputation and review management software designed to help businesses manage their online presence. It supports i...[Read more about ReviewInc](https://www.softwareadvice.com/customer-communications-mngt/reviewinc-profile/) **4.8** ([35 reviews](https://www.softwareadvice.com/customer-communications-mngt/reviewinc-profile/#reviews)) Free trial Free version Integrations Integrations WhatsApp HubSpot CRM +19 more +18 more +17 more ReviewInc's Best Rated Features 3.67Review Request See All ReviewInc's Worst Rated Features 3.67Review Request See All Survicate is the complete customer feedback platform that helps you gather continuous insights at scale and act on them with con...[Read more about Survicate](https://www.softwareadvice.com/product/31821-Survicate/) **4.6** ([99 reviews](https://www.softwareadvice.com/product/31821-Survicate/reviews/)) Free trial Free version Integrations Integrations Slack Trello +63 more +62 more +61 more Survicate's Best Rated Features 4.81Customizable Questions See All Survicate's Worst Rated Features 3.68Data Analysis Tools See All Weave is a communication platform designed for small businesses that combines a phone system and communication tools to automate...[Read more about Weave](https://www.softwareadvice.com/product/158992-Weave/) **4.3** ([670 reviews](https://www.softwareadvice.com/product/158992-Weave/reviews/)) Free trial Free version Integrations Integrations Mindbody Booker +37 more +36 more +35 more Weave's Best Rated Features 5.0Communication Management See All Weave's Worst Rated Features 3.33IVR See All [CustomerHero](https://www.softwareadvice.com/website-optimization/startquestion-profile/) Startquestion is a professional survey software designed to help businesses of all sizes, freelancers, nonprofits, educational i...[Read more about CustomerHero](https://www.softwareadvice.com/website-optimization/startquestion-profile/) **4.9** ([175 reviews](https://www.softwareadvice.com/website-optimization/startquestion-profile/reviews/)) Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +17 more +16 more +15 more CustomerHero's Best Rated Features 5.0NPS Survey Structure See All CustomerHero's Worst Rated Features 4.70Reporting/Analytics See All [NiceJob](https://www.softwareadvice.com/review-management/nicejob-profile/) NiceJob is a cloud-based reputation management solution that helps organizations manage reviews, referrals and sales. Key featur...[Read more about NiceJob](https://www.softwareadvice.com/review-management/nicejob-profile/) **4.9** ([203 reviews](https://www.softwareadvice.com/review-management/nicejob-profile/reviews/)) Free trial Free version Integrations Integrations PayPal Mailchimp +30 more +29 more +28 more NiceJob's Best Rated Features 5.0Sentiment Analysis See All NiceJob's Worst Rated Features 4.31Interaction Tracking See All [Preferred Patron Loyalty](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/) Preferred Patron helps businesses turn one-time customers into repeat customers with loyalty, rewards, messaging, automation, an...[Read more about Preferred Patron Loyalty](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/) **4.9** ([109 reviews](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/reviews/)) Free trial Free version Integrations Integrations Square Point of Sale Text Request +13 more +12 more +11 more Preferred Patron Loyalty's Best Rated Features 5.0SMS Marketing See All Preferred Patron Loyalty's Worst Rated Features 4.90Transaction History See All [Broadly](https://www.softwareadvice.com/review-management/broadly-profile/) Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other industries str...[Read more about Broadly](https://www.softwareadvice.com/review-management/broadly-profile/) **4.8** ([336 reviews](https://www.softwareadvice.com/review-management/broadly-profile/reviews/)) Free trial Free version Integrations Integrations Mailchimp Shopify +4 more +3 more +2 more Broadly's Best Rated Features 5.0Customer History See All Broadly's Worst Rated Features 3.96Email Management See All [Shopper Approved](https://www.softwareadvice.com/reputation-management/shopper-approved-profile/) Shopper Approved is a cloud-based solution that allows businesses to collect, manage and actively promote reviews and ratings fr...[Read more about Shopper Approved](https://www.softwareadvice.com/reputation-management/shopper-approved-profile/) **4.9** ([132 reviews](https://www.softwareadvice.com/reputation-management/shopper-approved-profile/reviews/)) Free trial Free version Integrations Integrations Wix Shopify +22 more +21 more +20 more Shopper Approved's Best Rated Features 4.95Review Notification See All Shopper Approved's Worst Rated Features 4.33Widgets See All [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational A...[Read more about Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) **4.7** ([590 reviews](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/)) Free trial Free version Integrations Integrations Mailchimp WhatsApp +42 more +41 more +40 more Tidio's Best Rated Features 5.0Performance Metrics See All Tidio's Worst Rated Features 4.30Support Ticket Management See All [Grade.us](https://www.softwareadvice.com/marketing/grade-us-profile/) Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers feedback col...[Read more about Grade.us](https://www.softwareadvice.com/marketing/grade-us-profile/) **4.8** ([244 reviews](https://www.softwareadvice.com/marketing/grade-us-profile/reviews/)) Free trial Free version Integrations Integrations Mailchimp WordPress +7 more +6 more +5 more [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) Jotform is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It h...[Read more about Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) **4.7** ([2895 reviews](https://www.softwareadvice.com/market-research/jotform-profile/reviews/)) Free trial Free version Integrations Integrations Google Drive PayPal +92 more +91 more +90 more Jotform's Best Rated Features 4.86Electronic Forms See All Jotform's Worst Rated Features 3.57Audit Management See All [Home Care Pulse | Experience Management](https://www.softwareadvice.com/customer-satisfaction/home-care-pulse-profile/) Home Care Pulse is a customer satisfaction solution designed to help home care agencies collect feedback from clients or caregiv...[Read more about Home Care Pulse | Experience Management](https://www.softwareadvice.com/customer-satisfaction/home-care-pulse-profile/) **4.9** ([96 reviews](https://www.softwareadvice.com/customer-satisfaction/home-care-pulse-profile/reviews/)) Free trial Free version Integrations Integrations AxisCare Viewpoint Spectrum +10 more +9 more +8 more Home Care Pulse | Experience Management's Best Rated Features 5.0Complaint Monitoring See All Home Care Pulse | Experience Management's Worst Rated Features 4.30Third-Party Integrations See All [Nicereply](https://www.softwareadvice.com/survey/nicereply-profile/) Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surve...[Read more about Nicereply](https://www.softwareadvice.com/survey/nicereply-profile/) **4.7** ([283 reviews](https://www.softwareadvice.com/survey/nicereply-profile/reviews/)) Free trial Free version Integrations Integrations Slack Mailchimp +15 more +14 more +13 more Nicereply's Best Rated Features 5.0Surveys & Feedback See All Nicereply's Worst Rated Features 4.30Feedback Management See All [Custify](https://www.softwareadvice.com/customer-success/custify-profile/) Custify is cloud-based customer success software that helps businesses capture data from multiple sources to retain customers, r...[Read more about Custify](https://www.softwareadvice.com/customer-success/custify-profile/) **4.9** ([122 reviews](https://www.softwareadvice.com/customer-success/custify-profile/reviews/)) Free trial Free version Integrations Integrations Slack Microsoft 365 +21 more +20 more +19 more Custify's Best Rated Features 5.0Customizable Templates See All Custify's Worst Rated Features 4.10Email Management See All 1 [2](https://www.softwareadvice.com/customer-satisfaction/?page=2)[3](https://www.softwareadvice.com/customer-satisfaction/?page=3)[4](https://www.softwareadvice.com/customer-satisfaction/?page=4)[5](https://www.softwareadvice.com/customer-satisfaction/?page=5) ... [12](https://www.softwareadvice.com/customer-satisfaction/?page=12) ## Popular Comparisons [ Jotform vs SurveyMonkey ](https://www.softwareadvice.com/market-research/jotform-profile/vs/surveymonkey/)[ LiveAgent vs Zendesk Suite ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[ Intercom vs Freshdesk ](https://www.softwareadvice.com/crm/freshdesk-profile/vs/intercom/)[ Tidio vs TeamSupport ](https://www.softwareadvice.com/crm/teamsupport-profile/vs/tidio-chat/)[ Trustpilot vs Birdeye ](https://www.softwareadvice.com/online-payment/birdeye-profile/vs/trustpilot/) ## Your Guide to Top Customer Satisfaction Software, September 2022 Software Advice uses reviews from real software users to highlight the top-rated Customer Satisfaction products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [CustomerHero](https://www.softwareadvice.com/website-optimization/startquestion-profile/) - [Playvox](https://www.softwareadvice.com/crm/playvox-profile/) - [Zonka Feedback](https://www.softwareadvice.com/market-research/zonka-feedback-profile/) - [SmartSurvey](https://www.softwareadvice.com/survey/smartsurvey-profile/) - [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) - [SurveyLegend](https://www.softwareadvice.com/survey/surveylegend-profile/) - [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) - SurveyMonkey Enterprise - [XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) - [Alchemer](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/) - [SurveySparrow](https://www.softwareadvice.com/survey/surveysparrow-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. Customer satisfaction is a crucial metric every business should track and analyze because satisfied customers are likely to become loyal clients who can even bring new customers by spreading word of mouth. On the flipside, dissatisfied customers can damage brand reputation and hurt revenue. However, gathering data and measuring customer satisfaction is not easy, especially if you’re doing it manually, such as with spreadsheets or pen and paper surveys. Customer satisfaction software is designed to help businesses understand customer needs to prevent churn and make sure their customers have the best experience possible. Measuring customer satisfaction is important to ensure customer loyalty, increase word-of-mouth, reduce customer churn, improve online reviews, and increase overall revenue. To help you get started, we have done the research on key features, benefits, customer groups, and other considerations you should have in mind while evaluating customer satisfaction software. Here's what we'll cover: - [What is customer satisfaction software?](#Whatiscustomersatisfactionsoftware) - [Common features of customer satisfaction software](#Commonfeaturesofcustomersatisfactionsoftware) - [What type of buyer are you?](#Whattypeofbuyerareyou) - [Benefits of customer satisfaction software](#Benefitsofcustomersatisfactionsoftware) - [Key considerations when selecting customer satisfaction software](#Keyconsiderationswhenselectingcustomersatisfactionsoftware) - [Market trends](#Markettrends) ## What is customer satisfaction software? Customer satisfaction software ensures businesses develop and foster healthy relationships with their customers which increases overall revenue and reduces churn. This software is often used by sales, marketing, and customer service teams. The primary function of customer satisfaction software is to enable businesses to monitor their customers’ satisfaction by providing formalized reports based on, primarily, customer satisfaction surveys. _Analyzing customer feedback trends in Zendesk Help Desk (_[Source](https://www.zendesk.com/connect/features/#features)_)_ Customer satisfaction software is closely related to [customer experience software](https://www.softwareadvice.com/customer-experience/#top-nav), [customer relationship management software](https://www.softwareadvice.com/crm/), [customer service software](https://www.softwareadvice.com/crm/customer-service-comparison/), and [survey software](https://www.softwareadvice.com/survey/), but the key differentiator is that customer satisfaction software is focused primarily on providing businesses with more robust survey tools from recommending questions to complete 360-degree feedback of results. ## Common features of customer satisfaction software Customer satisfaction software offers features that help you gather and analyze customer feedback. Here's a closer look at the common features: **Analytics** Analyze customer feedback and patterns to determine which customers are at the highest risk of churn so that your team can make preventative plans instead of reacting to unhappy customers. **Automation** Automate key processes such as call scheduling, sending reminder emails, and assigning accounts to employees in order to save time on tedious tasks. **Complaint monitoring** Identify potential at-risk customers with complaint monitoring so that you can intervene earlier in order to prevent churn. **Feedback collection** Collect feedback from a variety of sources in one place so that you can get a more holistic view of what your customers like and don’t like about your current business practices. **Survey management** Create and distribute surveys to collect feedback from customers to better understand their wants and needs so that you can provide the best customer service possible. ## What type of buyer are you? To find the customer satisfaction software that is right for your business, you have to be aware of some basic things buyers like you look for in such a tool. Below are the three common buyer groups and their chief concerns:  - **Small businesses (annual revenue < $50 million):** Small businesses will almost never need the full suite of customer satisfaction solutions used by larger organizations. Instead, you should focus on narrowing down your feature shortlist to determine exactly what your business needs from the software. The last thing you want is to pay for features you won’t need or use, so going into vendor demos with a clear idea of what you need from the software to improve your business is crucial. - **Midsize businesses (annual revenue $50 million to $1 billion):** These are growing companies that are looking to expand their customer base. As a result, they want a tool that has all the features that can help them effectively track, analyze, and capitalize on customer satisfaction. - **Large businesses (annual revenue > $1 billion):** Very large businesses will often utilize larger suites of software that will include some sort of customer satisfaction software built into it or will employ a comprehensive customer experience software solution which has a large focus on customer satisfaction as well. These larger software suites can monitor the customer journey completely across the institution to facilitate personalized experiences for their customers. These solutions come with a ton of functionality and are only really necessary for businesses that will get the most out of the robust feature selection. ## Benefits of customer satisfaction software We’ve already talked about some of the benefits customer satisfaction software provides above, but here are some of the most notable ones. - **Better retention rate:** Customer satisfaction software helps you run and analyze surveys to determine what issues your customers are facing during their interactions with your business. Understanding what makes customers happy or unhappy will help you develop strategies to improve overall customer satisfaction and reduce churn. - **Survey analytics at your fingertips:** Running surveys is one thing, but understanding how to use the data you receive is another thing. In fact, Gartner has found that many organizations do not have a clear plan for what to do with survey data once it’s gathered ([full content available to Gartner clients](https://www.gartner.com/doc/3281824?ref=solrAll&refval=257492712)). One of the key benefits of using software for customer satisfaction is the robust analytics offered which enable you to see trends in the survey data. Easily pinpoint problem areas or areas of success to improve customer satisfaction. ## Key considerations when selecting customer satisfaction software While purchasing customer satisfaction software, observe these two considerations closely: - **Additional modules:** While customer satisfaction software can be effective in gathering and analyzing feedback, there are other related tools such as [customer service software](https://www.softwareadvice.com/crm/customer-service-comparison/) and [customer engagement software](https://www.softwareadvice.com/crm/customer-engagement-comparison/) that can be useful for building a holistic understanding of your customers. Check the integration options across different solutions of each kind to ensure seamless data flow between them. - **Additional software costs:** The cost of software is not always limited to a one-time fee or recurring subscription. There is an array of costs mentioned in the fine print, which could include phone support charges, data migration fees, and integration costs. Read the terms and conditions closely and clarify with the vendor to fully understand the true cost of using the tool. ## Market trends Below are some of the market trends that buyers of customer satisfaction software should be mindful of: - **AI-powered programs:** One of the most popular AI-powered tools that can help in faster data collection is a chatbot. Embedding a chatbot on your website or within a software interface can allow customers to quickly fill surveys and let you know how they feel about your product or service.  - **Real-time analytics:** An example of real-time analytics is a quick poll that helps in recommending products to customers when they are browsing your website. This ensures that customers are getting solutions and answers faster, which improves their overall satisfaction.  _Note: The application selected in this article is an example to show a feature in context and isn't intended as an endorsement or a recommendation. It has been obtained from sources believed to be reliable at the time of publication._ ### Related Customer Satisfaction Software - [Complaint Management Software](https://www.softwareadvice.com/crm/complaint-management-comparison/) - [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) - [Customer Loyalty Software](https://www.softwareadvice.com/customer-loyalty/) - [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) - [Help Desk Software](https://www.softwareadvice.com/help-desk/) - [NPS Software](https://www.softwareadvice.com/customer-experience/nps-comparison/)