--- title: "Best Customer Satisfaction Software - 2026 Reviews & Pricing" description: "Find the best Customer Satisfaction Software for your organization. Compare top Customer Satisfaction Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/customer-satisfaction/" page_type: "category" language: "en" --- [Home](https://www.softwareadvice.com/) / Customer Satisfaction Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Customer Satisfaction Software of 2026 Updated September 7, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 274 results ### Compare Products Showing 1 - 25 of 274 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Sponsored**: Sorts listings by software vendors running active bidding campaigns, from the highest to lowest bid. Vendors who have paid for placement have a ‘Visit Website’ button, whereas unpaid vendors have a ‘Learn More’ button. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### Product: Zendesk Suite 4.41 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Best for:Enterprise businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large. Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images. Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.... [Read more](https://www.softwareadvice.com/product/26892-Zendesk/) ### What users love - Centralized multichannel support platform - Customizable and organized ticketing - Intuitive and user-friendly interface ### To take in mind - Escalating costs and limited value - Email handling and notification issues - Missing or complex feature set ### Best rated features: Predictive Dialer 5.0 Batch Communications 5.0 Tagging 5.0 Online Forums 5.0 ### Worst rated features: Widgets 2.7 Interactive Content 3.0 Account Alerts 3.0 [See all features](https://www.softwareadvice.com/product/26892-Zendesk/#key-features) ### Suite Team $55.00/month ### Suite Growth $89.00/month ### Suite Professional $115.00/month [See full pricing details](https://www.softwareadvice.com/product/26892-Zendesk/#pricing-and-plans) ### Product: Typeform 4.66 [(979)](https://www.softwareadvice.com/hr/typeform-profile/reviews/) Best for:Customizable Questions ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Typeform’s form builder helps you create beautiful, conversational forms without needing design or technical skills. Get started with help from Typeform AI or build from scratch. Brand Kits let you instantly apply your logo, colors, and typography, while Conditional Logic shapes each person’s journey based on their answers. Typeform AI can generate questions, refine wording, or help structure complex logic for you, making the entire process faster and more effective. Once your form is live, you can connect it to your workflow—sending responses to tools like Google Sheets, Slack, HubSpot, or your CRM—and use Results Summary or Smart Insights to understand patterns instantly. More than just collecting data, Typeform takes action. Move from simple forms to AI-powered workflows that transform insights into impact.... [Read more](https://www.softwareadvice.com/hr/typeform-profile/) ### What users love - Engaging and customizable forms - Intuitive experience for all users - Dynamic and interactive surveys ### To take in mind - Expensive for small teams - Limited and clunky export tools - Key features locked behind paywall ### Best rated features: Lead Generation 5.0 Pipeline Management 5.0 Employee Onboarding 5.0 NPS Survey Structure 5.0 ### Worst rated features: Abbreviation Detection 3.0 Communication Management 4.0 Panel Management 4.0 [See all features](https://www.softwareadvice.com/hr/typeform-profile/#key-features) ### Basic $39.00/month Created for everyone: Create interactive AI forms that connect to your workflow ### Plus $79.00/month Created for all teams: Make your AI forms more beautiful and on-brand ### Business $129.00/month Created for all teams: Analyze performance with AI and do more with your data [See full pricing details](https://www.softwareadvice.com/hr/typeform-profile/#pricing-and-plans) ### Product: Zoho Survey 4.61 [(454)](https://www.softwareadvice.com/customer-experience/zoho-survey-profile/reviews/) Best for:Ease of use ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Zoho Survey is an online tool for creating, distributing, and analyzing surveys. It is designed for purposes such as market research, feedback collection, and measuring customer satisfaction. It is used by businesses, educational institutions, healthcare organizations, and non-profits to gather insights through customizable questionnaires and feedback forms. The platform includes various features, such as multiple question types, advanced survey logic, and multilingual support. Surveys can be customized with themes, logos, and white-labeling options, including custom URLs. Distribution methods include email, social media, website embeds, QR codes, and offline collection for areas with limited internet access. Access control options include geo-location targeting, anonymous surveys, and response quotas. Zoho Survey provides analytics tools such as real-time reporting, sentiment analysis, and data visualization features. Cross-tabulation capabilities allow for deeper analysis of survey responses. Security and compliance measures ensure data protection, and results can be shared with stakeholders to support decision-making.... [Read more](https://www.softwareadvice.com/customer-experience/zoho-survey-profile/) ### What users love - Flexible and intuitive survey builder - Versatile survey deployment options - Simple and accessible interface ### To take in mind - Limited free plan and costly upgrades ### Best rated features: Email Management 5.0 Alerts/Notifications 5.0 Third-Party Integrations 5.0 Online Polling 5.0 ### Worst rated features: URL Customization 2.0 NPS Survey Structure 3.0 Multi-Channel Distribution 4.0 [See all features](https://www.softwareadvice.com/customer-experience/zoho-survey-profile/#key-features) ### Free $0.00/month This plan is free of cost and comes with unlimited surveys. ### Plus $35.00/month The Plus Plan comes at $25/month when billed annually. ### Pro $49.00/month The Pro plan is also available for $35/month when billed annually and comes with 5000 responses. [See full pricing details](https://www.softwareadvice.com/customer-experience/zoho-survey-profile/#pricing-and-plans) ### Product: SurveyLegend 4.60 [(966)](https://www.softwareadvice.com/survey/surveylegend-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Not available Free version: Available Software Advice Summary SurveyLegend is a cloud-based survey solution for individuals and businesses of all sizes. The solution enables users to create mobile-friendly surveys, manage survey questionnaires, customize questions and track responses. SurveyLegend lets users drag-and-drop field items to design surveys. The solution also offers various field options such as text-based comment boxes and choice-based rating sliders. Customizations like setting the input format, value range, and mandatory, as well as various question logic and branching questions are available. SurveyLegend lets users collect data and responses, and provide real time analysis in various charts such as bar, pie, NPS, and donut. Users can also export and share the collected data. It also supports sharing of surveys via hosted short-links and on social media platforms. SurveyLegend is available on a monthly and annual subscription basis and offers customer support via phone, email, live chat, and online tutorials.... [Read more](https://www.softwareadvice.com/survey/surveylegend-profile/) ### What users love - Streamlined and engaging survey building - User-friendly and intuitive experience - Flexible and creative survey design ### To take in mind - Restrictive free plan and high costs - Limited access to collected data - Essential features locked behind paywall ### Best rated features: Email Management 5.0 Sentiment Analysis 5.0 Q&A Management 5.0 Mobile Survey 5.0 [See all features](https://www.softwareadvice.com/survey/surveylegend-profile/#key-features) ### Product: ReviewInc 4.80 [(35)](https://www.softwareadvice.com/customer-communications-mngt/reviewinc-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary ReviewInc is a reputation and review management software designed to help businesses manage their online presence. It supports industries such as automotive, dental, healthcare, legal, veterinary, and professional services. The platform is suitable for businesses of all sizes, from single-location operations to large enterprises with multiple locations. The software includes tools for monitoring reviews on platforms such as Google, Facebook, and industry-specific sites. It provides real-time alerts and detailed reporting. Features for collecting reviews include AI-assisted requests, QR code functionality, and NFC tag support. It also offers business listings management to centralize information across major platforms, improving local search visibility. Reviews can be shared across multiple platforms using amplification tools. Communication tools include email and text messaging, contactless check-in options, and web-based contact forms. Smart AI technology automates tasks related to reviews, listings, and customer engagement. The platform provides analytics and reporting features, offering insights into reputation metrics and local search performance to help businesses evaluate their online presence.... [Read more](https://www.softwareadvice.com/customer-communications-mngt/reviewinc-profile/) ### Best rated features: NPS Survey Structure 5.0 Template Management 5.0 Surveys & Feedback 5.0 Widgets 5.0 ### Worst rated features: Campaign Management 1.0 Social Sharing 3.3 Multi-Channel Campaigns 3.5 [See all features](https://www.softwareadvice.com/customer-communications-mngt/reviewinc-profile/#key-features) ### Product: SurveyStance ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary SurveyStance is a feedback kiosk and one-tap survey platform for capturing customer and employee feedback in the moment, while the experience is still fresh. Traditional email and SMS surveys arrive hours or days after a visit, when the details have faded and most people never open them. SurveyStance takes the opposite approach: it puts the survey where the experience actually happens, and makes responding take a single tap. How People Respond: Every survey starts with one tap on an emoji or rating. That single interaction removes the friction that kills completion rates on traditional surveys. From there, conditional logic branches to a short follow-up, so when someone taps an unhappy face, you find out why, and when someone taps a happy face, you don't waste their time. Question types include emoji scales, numeric and NPS (0–10) scales, multiple choice, and open text. Where You Collect Feedback: Feedback Kiosk: An iPad based feedback kiosk mounted on a counter or floor stand at checkout, reception, exits, waiting rooms, dining halls, or outside restrooms. Available as a complete package with iPad and stand included, or software-only on iPads you already own. QR Code Surveys: Printed on table tents, receipts, posters, signage, and restroom doors. Customers scan and respond on their own phone. Email Signature Surveys: One-click emoji ratings embedded in every email your team sends, turning routine correspondence into an always-on feedback channel. Help Desk & Ticket Feedback: One-click surveys inside support ticket replies, capturing satisfaction the moment a request is resolved. Web & Digital Touchpoints: Embed one-click feedback anywhere on your site or in digital workflows. All channels report into a single dashboard, so in-location feedback sits alongside your digital touchpoints. What You Get Back: Real-time dashboards break results down by location, device, question, and time period, making it easy to spot a single underperforming site, shift, or touchpoint. Instant alerts notify the right manager the moment negative feedback arrives, so issues get resolved the same day rather than surfacing in a monthly report. AI summaries condense open-text comments into recurring themes, so you see what's actually driving scores without reading every response one by one. Reports and Excel exports give you the raw data for deeper analysis, board reporting, or your own BI tools. Multi-location management lets you push a survey change to every device across every site at once, and compare locations side by side. Who Uses It: Hospitals and healthcare teams measuring patient satisfaction. Service centers tracking checkout experience, wait time, pricing, and staff interaction. Corporate dining teams measuring food quality and dining satisfaction. Offices and corporate campuses tracking employee sentiment and workplace services. Libraries and public spaces measuring visitor satisfaction. Facilities teams tracking restroom cleanliness. SurveyStance is trusted by thousands of organizations worldwide. How It Compares: Against traditional kiosk vendors, SurveyStance is more flexible, faster to deploy, lower cost, month-to-month rather than locked into annual contracts, US-based, and stronger on survey logic, multi-location updates, dashboards, alerts, and reporting. Against general survey tools like SurveyMonkey, Typeform, or Google Forms, SurveyStance is purpose-built for physical locations and real-time service touchpoints rather than long-form survey links sent by email. Pricing starts at $39/month. Free trial, no credit card required.... [Read more](https://www.softwareadvice.com/product/370380-SurveyStance/) ### Feedback Kiosk - Full Package $69.00/month The complete in-person feedback solution. Includes the iPad, the stand, and unlimited feedback usage in one monthly price per kiosk. Place a kiosk at checkout, reception, exits, waiting rooms, dining halls, or outside restrooms. Visitors answer with a single tap on an emoji, and conditional follow-up questions capture the reason behind the score without slowing anyone down. Every kiosk includes unlimited surveys, questions, responses, and users. There are no per-response fees and no caps to monitor. Manage all kiosks from one web dashboard: push a survey change to every device across every location at once, compare sites side by side, and receive instant alerts when negative feedback arrives. AI summaries group open-text comments into themes, and all results export to Excel. Billed monthly with no annual contract. Cancel anytime. Free trial, no credit card required. Already have iPads? The Software Only plan is $39/mo per kiosk.... [Read more](https://www.softwareadvice.com/product/370380-SurveyStance/#pricing-and-plans) ### Feedback Kiosk — Software Only $39.00/month Run SurveyStance on iPads you already own. The same kiosk software as our hardware plan, at a lower monthly price per device. Install the app, mount your iPad wherever feedback matters, and collect one-tap emoji responses from customers, patients, employees, or visitors. Conditional follow-ups capture the reason behind each score. Includes unlimited surveys, questions, responses, and users, with no per-response fees. One web dashboard manages every device: update surveys across all locations at once, compare sites, and get instant alerts on negative feedback. AI summaries turn open-text comments into themes, and everything exports to Excel. Best for teams that already have tablets or want to scale to many locations without buying devices. Billed monthly, no annual contract, cancel anytime. Free trial, no credit card required. Need hardware? The full Feedback Kiosk plan includes iPad and stand at $69/mo.... [Read more](https://www.softwareadvice.com/product/370380-SurveyStance/#pricing-and-plans) ### OneClick Survey — Solo $39.00/month Web-based one-click emoji feedback surveys for digital touchpoints. Solo includes one user — best for a single operator or one focused feedback program. Embed a one-click survey in your email signature so every message becomes a feedback opportunity. Generate QR codes for table tents, receipts, posters, and signage. Share a direct link, or add one-click feedback to help desk replies and your website. Recipients answer with a single tap, then a conditional follow-up captures why — no login, no long form, no app to download. Includes unlimited one-click surveys and unlimited responses. Pricing is based on user access, not survey volume, so costs don't rise as response rates improve. Real-time dashboards break results down by touchpoint and time period. Instant alerts flag negative responses. AI summaries group comments into themes, and results export to Excel. Month-to-month, cancel anytime. Free trial, no credit card required.... [Read more](https://www.softwareadvice.com/product/370380-SurveyStance/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/product/370380-SurveyStance/#pricing-and-plans) ### Product: Listen360 4.77 [(57)](https://www.softwareadvice.com/customer-experience/listen360-profile/reviews/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Listen360 is an all-in-one customer feedback and review management platform designed to help franchisors and multi-location brands strengthen relationships, boost loyalty, and drive growth. By capturing genuine feedback after every visit, surfacing actionable insights, and amplifying positive reviews, Listen360 transforms everyday customer interactions into long-term business success. At its core, the platform automates the feedback process. Post-visit surveys are sent at just the right time, giving customers an easy way to share honest impressions while experiences are still fresh. This automation ensures consistent, high response rates across every location in a franchise network. The result is a steady stream of insights leaders can trust to reflect the true voice of the customer. All of this feedback is delivered through real-time dashboards that provide clear visibility across an entire organization. Executives, regional leaders, and individual operators can track sentiment, monitor Net Promoter Score (NPS), and identify loyalty trends without wading through data manually. By spotlighting both strengths and weaknesses, Listen360 empowers teams to act quickly, close gaps, and replicate success. Reputation management is a natural extension of this process. The platform makes it simple to encourage happy customers to leave authentic, positive reviews online, building visibility and credibility in competitive markets. At the same time, dissatisfied clients are flagged for private follow-up, helping brands resolve issues before they become public complaints. This balance allows you to protect brand reputation while increasing review volume and ratings. Because Listen360 highlights at-risk clients as soon as dissatisfaction appears, businesses can step in and address concerns before customers walk away. Over time, the system helps uncover what keeps people coming back, what drives repeat visits, and how loyalty patterns evolve. By translating raw feedback into these kinds of actionable insights, brands gain the tools to protect revenue and strengthen long-term relationships. For franchisors, consistency across locations is critical. Top performers can be celebrated and studied, while underperforming locations get the clarity they need to improve. These benchmarks give leadership teams a reliable way to maintain brand standards, align operations, and ensure every customer enjoys the same quality of service. AI-powered analysis further enhances the platform by surfacing patterns and sentiment trends at scale. Instead of manually combing through thousands of survey responses, decision-makers can instantly see what themes are emerging and where improvement is most urgent. This intelligence turns raw data into a roadmap for smarter strategies, more consistent experiences, and measurable growth. Positive customer feedback can be shared directly with frontline teams to celebrate wins and reinforce great service. Constructive feedback provides actionable guidance, motivating employees and strengthening accountability. The result is a loop of continuous improvement that benefits customers, employees, and the brand alike. Implementation is simple. Automated survey triggers, intuitive dashboards, and customizable reports make Listen360 easy to adopt, even for busy operators. The platform is designed to integrate seamlessly into daily workflows, and dedicated support ensures brands can maximize value quickly. Whether managing a handful of locations or hundreds across multiple regions, Listen360 scales to meet the needs of both emerging and established franchise networks. Today, hundreds of leading brands in wellness, beauty, fitness, children’s services, and beyond rely on Listen360. From capturing the voice of the customer to driving reviews, reducing churn, and ensuring consistent experiences, the platform has become a proven solution for multi-location businesses seeking growth. With over two decades of experience in customer engagement... [Read more](https://www.softwareadvice.com/customer-experience/listen360-profile/) ### Best rated features: Multi-Language 5.0 Access Controls/Permissions 5.0 API 5.0 Text Fields 5.0 ### Worst rated features: AI/Machine Learning 2.0 Pulse Surveys 3.0 Customizable Fields 3.0 [See all features](https://www.softwareadvice.com/customer-experience/listen360-profile/#key-features) ### Product: Alchemer 4.51 [(393)](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Alchemer is an enterprise-level customer experience and feedback management platform that helps organizations collect, connect, and act on feedback across the entire customer journey. The platform includes a flexible survey builder with advanced logic, branching, and a wide range of question types, giving teams the ability to build anything from a simple pulse survey to a complex, multi-path research instrument. Omnichannel feedback tools capture input from websites, mobile apps, email, SMS, and third-party platforms, so organizations can meet customers wherever they are rather than relying on a single channel. Beyond traditional survey feedback, Alchemer also helps multi-location brands manage their online reputation and local visibility. This includes monitoring and responding to reviews at scale across hundreds or thousands of locations, keeping business listings accurate and consistent across Google, Apple Maps, and 70+ other directories, and publishing SEO-optimized local landing pages that drive location-based search traffic and conversions. This brings solicited feedback (surveys) and unsolicited feedback (public reviews) together in one platform, rather than requiring separate tools for each. AI is embedded throughout the platform rather than bolted on as a single feature. AI-powered sentiment analysis automatically scores and categorizes open-text feedback, surfacing themes and emerging issues without manual tagging. AI also assists with drafting review responses at scale, summarizing large volumes of feedback into digestible insights, and powering role-specific dashboards so different teams see the data that matters most to them. Workflow automation routes feedback and reviews to the appropriate teams automatically, enabling timely follow-up and closed-loop resolution. Alchemer integrates with a broad range of business systems, including CRM, helpdesk, and marketing platforms, allowing feedback and reputation data to flow into the tools teams already use rather than living in a silo. Dashboards and reporting present this data in accessible, role-based formats so teams can identify trends, track performance over time, and make informed decisions quickly. Alchemer supports business functions including customer experience management, digital experience optimization, market research, product management, reputation management, marketing, and employee experience programs, helping organizations create surveys, reach diverse audiences, manage online reputation, and analyze feedback efficiently, all from a single platform. Key competitive advantages: Enterprise capability without enterprise cost or complexity. Alchemer delivers the depth of functionality organizations expect from large-scale CX platforms, including advanced logic, robust integrations, and AI-powered analysis, without the extended implementation timelines, specialized administrator requirements, or premium pricing tiers often associated with enterprise CX suites. Fast time to value. Organizations can launch surveys, feedback programs, and reputation monitoring quickly rather than spending months on setup, so teams see actionable insights sooner. Real human support at every plan level. Unlike vendors that reserve dedicated support for top-tier contracts, Alchemer provides responsive human support across its plans, so customers aren't left navigating complex issues through self-service alone. A unified feedback and reputation platform. Most organizations manage solicited feedback (surveys) and unsolicited feedback (reviews) with separate tools from separate vendors. Alchemer consolidates both into one platform, reducing vendor sprawl, simplifying reporting, and giving teams a more complete view of the customer voice. Flexibility to scale. The platform serves organizations from mid-market through enterprise, with configurability that supports both simple feedback programs and complex, multi-team, multi-location deployments as needs grow.... [Read more](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/) ### What users love - Flexible and customizable survey creation - Responsive and knowledgeable support team - Intuitive and user-friendly interface ### To take in mind - Expensive plans and frequent increases ### Best rated features: Question Library 5.0 SMS Messaging 5.0 Real-Time Reporting 5.0 Performance Management 5.0 ### Worst rated features: Email Management 1.0 Offline Response Collection 1.0 [See all features](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/#key-features) ### Collaborator $55.00/month ### Professional $165.00/month Max 3 users. ### Full Access $275.00/month Max 3 users. [See full pricing details](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/#pricing-and-plans) ### Product: Weave 4.34 [(673)](https://www.softwareadvice.com/product/158992-Weave/reviews/) Best for:Ease of use ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Weave is a communication platform designed for small businesses that combines a phone system and communication tools to automate tasks, keep schedules full, get paid faster, and collect more reviews. Weave caters to various industries, including healthcare practices, home services, and other small businesses that rely on effective communication to drive growth. Businesses can use AI-driven tools such as call intelligence, response assistant, and email assistant to streamline workflows, enhance customer experiences, and boost productivity. The platform also offers flexible payment options, including text to pay, online bill pay, buy now pay later, and payment plans, to help businesses get paid faster. Additionally, Weave provides AI-powered insights, automated scheduling reminders, and comprehensive analytics to improve customer retention and drive consistent growth. The platform can be accessed from a web browser or desktop app, and users can adjust the interface to fit the workspace.... [Read more](https://www.softwareadvice.com/product/158992-Weave/) ### What users love - Centralized patient communication tools - User-friendly and accessible interface - Automated reminders reduce no-shows ### To take in mind - Unreliable phone and call features - Slow and inconsistent support response - Missing and incomplete functionalities ### Best rated features: Search/Filter 5.0 Discussions/Forums 5.0 Caller ID 5.0 Client Database 5.0 [See all features](https://www.softwareadvice.com/product/158992-Weave/#key-features) ### Weave Pricing $199.00/month Weave offers packages starting at $199 per month and include services by location. [See full pricing details](https://www.softwareadvice.com/product/158992-Weave/#pricing-and-plans) ### Product: Survicate 4.63 [(99)](https://www.softwareadvice.com/product/31821-Survicate/reviews/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Survicate is the complete customer feedback platform that helps you gather continuous insights at scale and act on them with confidence. With advanced analysis tools, AI-powered insights, and 360-view customizable dashboards, Survicate helps you turn raw feedback into actionable strategies that boost customer satisfaction, reduce churn, refine products, and sharpen marketing efforts. Connect Survicate seamlessly with various native integrations and act on the collected insights instantly. Key features include: - Run highly targeted surveys via email, link, website, in-product, and mobile apps - Connect 40+ native integrations, like HubSpot, Braze, Slack, Salesforce, and more - Visualize real-time data with customizable Dashboards & widgets - Analyze & categorize feedback & sentiment faster with the AI-powered Insights Hub - Instantly uncover trends and customer needs with the Research Assistant AI chat - Collect feedback in multiple languages to automatically reach a global audience Common use cases include: - Identify feature requests, uncover usability issues, and validate ideas directly with users. Prioritize roadmaps based on real feedback gathered via in-product, mobile, and web surveys. - Run post-interaction CSAT and NPS® surveys to understand customer satisfaction and improve performance. Spot detractors early and respond before they churn. - Collect insights to improve messaging, conversion, and brand positioning. Test landing page effectiveness or campaign recall with targeted surveys & analyze results quickly with AI. Then, connect with 40+ native integrations to automate workflows & personalize communications effortlessly. - Understand user experience inside mobile & web apps. Catch negative feedback before it hits review sites by triggering contextual surveys based on app behavior​​. Aggregate reviews from external sites and easily categorize, extract insights, and analyze with AI. - Reach audiences in multiple languages through multilingual surveys with personalized logic. Capture consistent feedback globally while centralizing data for efficient analysis. - Use the AI-powered Research Assistant to summarize qualitative responses and trends at scale. Run continuous research with targeted surveys and surface unexpected insights through the Insights Hub​.... [Read more](https://www.softwareadvice.com/product/31821-Survicate/) ### Best rated features: Review Monitoring 5.0 Campaign Management 5.0 Generative AI 5.0 Real-Time Notifications 5.0 ### Worst rated features: Survey/Poll Management 3.0 [See all features](https://www.softwareadvice.com/product/31821-Survicate/#key-features) ### Free $0.00 For beginners just starting to collect feedback. No strings attached. ✔️ AI survey creator ✔️ Survey templates ✔️ Collecting feedback across email, link, and web surveys ✔️ Up to 25 responses per month ✔️ 1 active survey at a time ✔️ Basic CRM integrations, like HubSpot & Intercom ✔️ 30-day data retention ✔️ Survey limits: 300 responses per survey, 1,000 responses per organization... [Read more](https://www.softwareadvice.com/product/31821-Survicate/#pricing-and-plans) ### Starter $79.00/month For short-term projects or testing and experimenting with feedback. ✔️ 2 active surveys ✔️ Unlimited responses with overage charges ✔️ Add your company logo ✔️ Build a brand theme library ✔️ Custom intro and thank-you screens ✔️ Survey-level analytics ✔️ Export raw data and visual reports ✔️ AI survey answers categorization ✔️ AI Research Assistant chat ✔️ Talk with a human in less than 5 min ✔️ Book office hours with Customer Success... [Read more](https://www.softwareadvice.com/product/31821-Survicate/#pricing-and-plans) ### Growth $49.00/month For teams running regular customer feedback programs. ✔️ Unlimited active surveys ✔️ Recurring surveys ✔️ Static Feedback Button ✔️ Manage survey frequency and throttling ✔️ Recall respondent and answer data ✔️ Multilingual surveys ✔️ Target by session behavior, attributes, cookies ✔️ Retarget based on previous responses ✔️ AI sentiment analysis ✔️ Insights Hub ✔️ Categorize feedback from App Store, Play Store and Google Business Reviews into topics ✔️ Question-level topic categorization with AI ✔️ 10 user seats ✔️ Manage roles & permissions ✔️ Hide Survicate branding... [Read more](https://www.softwareadvice.com/product/31821-Survicate/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/product/31821-Survicate/#pricing-and-plans) ### Product: CustomerHero [CustomerHero](https://www.softwareadvice.com/website-optimization/startquestion-profile/) 4.92 [(175)](https://www.softwareadvice.com/website-optimization/startquestion-profile/reviews/) Best for:Value for money ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Startquestion is a professional survey software designed to help businesses of all sizes, freelancers, nonprofits, educational institutions and more create online questionnaires for researching employees, clients and community. Key features include email marketing, question branching, custom survey URLs, customizable templates, multi-channel distribution and data analysis tools. Teams using Startquestion can add company or project logo to questionnaires and establish brand identity with respondents. Built-in graphic templates allow users to personalize the questions, titles, answers, progress bar, frames, background photo, messages, buttons and other content of the survey design. Additionally, filter questions can be applied using transition logic and rules, which enables respondents to answer questions that are appropriate in their situation. Startquestion offers an external domain for surveys, which lets businesses hide the footer of the questionnaire. Users can distribute surveys by email and website popups and icons, as well as, filter and segregate the collected results, which can be viewed in the form of a presentation.... [Read more](https://www.softwareadvice.com/website-optimization/startquestion-profile/) ### Best rated features: Engagement Tracking 5.0 Email Marketing 5.0 Customer Experience Management 5.0 Template Management 5.0 ### Worst rated features: Real-Time Data 4.0 [See all features](https://www.softwareadvice.com/website-optimization/startquestion-profile/#key-features) ### Product: Preferred Patron Loyalty [Preferred Patron Loyalty](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/) 4.92 [(109)](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/reviews/) Best for:Customer support ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Preferred Patron helps businesses turn one-time customers into repeat customers with loyalty, rewards, messaging, automation, and analytics in one scalable customer retention platform. Built for single-location businesses, growing multi-location brands, franchises, and enterprise programs, Preferred Patron helps teams launch quickly, engage members consistently, and measure what drives return visits, higher spend, and long-term value. Who Preferred Patron is built for: Small businesses and independents launch professional loyalty programs quickly with simple setup, built-in email and SMS, branded member experiences, and practical reporting. Multi-location brands use automation, segmentation, campaign templates, and store-level analytics to keep programs consistent while allowing local offers, events, and promotions. Franchises use role-based access, location hierarchies, shared assets, and templated campaigns so corporate teams can protect the brand while franchisees execute proven playbooks. Enterprises use APIs, KPI reporting, data exports, governance controls, and integrations to connect loyalty data with ecommerce, CRM, BI, and analytics systems. Key capabilities: Loyalty and rewards engine – Create points, cashback, stamp, tiered, milestone, birthday, referral, and member-perk programs. Configure earning rules, redemptions, expirations, bonuses, scheduled offers, auto-issue promotions, and replenishment campaigns. Built-in messaging – Engage members with email, SMS, mobile wallet, and in-app messaging. Automate welcomes, birthdays, win-backs, “miss-you” campaigns, promos, event reminders, and behavior-triggered journeys. Segmentation and automation – Build audiences by visit recency, spend, location, product mix, cohort, membership status, or engagement behavior. Send one-time campaigns or always-on journeys that react to customer activity. Analytics and insights – Track repeat visits, average spend, campaign lift, reward liability, member activity, cohort behavior, SKU performance, and store-level results so teams can see what is working and where to improve. Multi-location management – Maintain brand standards with central templates, shared assets, approval workflows, and corporate guardrails while giving locations flexibility for local calendars, partners, and inventory realities. Kiosk, POS, and check-in options – Support enrollment, check-ins, earning, and redemption through store-front workflows, kiosk enhancements, POS options, and mobile-friendly experiences. APIs and integrations – Connect loyalty data with ecommerce, CRM, analytics, reporting, and other business systems. Export data securely for enterprise reporting. Compliance and deliverability tools – Support consent capture, opt-in management, quiet hours, time-zone handling, and messaging best practices to help protect deliverability, brand reputation, and ROI. Design and branding – Launch with a branded loyalty experience, digital card art, email designs, and campaign creatives. Editions that scale with you: Small Business – Loyalty, messaging, and reporting for 1 to 3 locations. Growth – Advanced automation, larger messaging allowances, and deeper segmentation. Franchise – Multi-location governance, role-based permissions, shared assets, and network-level analytics. Enterprise – APIs, KPI reporting, analytics, data exports, and enterprise controls for high-volume programs. Services that support success: Preferred Patron offers onboarding, migration support, program design guidance, campaign planning, staff and franchisee training, KPI reviews, and ongoing success support. Whether you are a single shop building repeat business or an enterprise standardizing loyalty across hundreds of locations, Preferred Patron gives you a practical customer retention platform built to engage customers, increase repeat visits, and grow long-term loyalty.... [Read more](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/) ### Best rated features: Point of Sale (POS) 5.0 Activity Tracking 5.0 Customer Activity Tracking 5.0 CRM 5.0 ### Worst rated features: Customer Surveys 3.0 Contact Management 4.0 [See all features](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/#key-features) ### Small Business $29.00/month Small Businesses & Independents 1-5 Locations No member limit SMS & Email Marketing Included White-Labeled... [Read more](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/#pricing-and-plans) ### Growth $199.00/month Mid-Market | Multi-location Businesses Advanced Features Unlimited Members SMS & Email Marketing Included White-Labeled... [Read more](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/#pricing-and-plans) ### Enterprise $10,000.00/month Large and High-volume Businesses Multi-Location & Multi-Region 75 - 300 Location Allowance 250,000 - 1,000,000 Members White-Labeled... [Read more](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/#pricing-and-plans) ### Product: NiceJob [NiceJob](https://www.softwareadvice.com/review-management/nicejob-profile/) 4.86 [(203)](https://www.softwareadvice.com/review-management/nicejob-profile/reviews/) Best for:Features ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary NiceJob is a cloud-based reputation management solution that helps organizations manage reviews, referrals and sales. Key features include emailed review invitations, review reminders, reputation monitoring, website integration, SMS messages with photos, custom invite templates, social accounts and more. NiceJob features automated emails and text messages that trigger customers to leave reviews. Reminders are sent if customers don’t leave a review. Users can create customer stories using photos, comments and tags in the reviews. Customer stories can be published to the website and selected stories can be shared to Facebook, Twitter and LinkedIn as well. NiceJob distributes reviews on sites with the help of a review funnel. The solution automates marketing by integrating with apps such as JOBBER, FieldPulse, Zendesk, Quickbooks, Zapier and Housecall Pro. NiceJob provides its services on a monthly subscription basis. Support is provided via email, live chat, online documents and an online help desk.... [Read more](https://www.softwareadvice.com/review-management/nicejob-profile/) ### Best rated features: Communication Management 5.0 Social Media Monitoring 5.0 Complaint Monitoring 5.0 Loyalty Program 5.0 ### Worst rated features: Reporting & Statistics 3.0 Alerts/Notifications 3.0 Activity Dashboard 4.0 [See all features](https://www.softwareadvice.com/review-management/nicejob-profile/#key-features) ### Reviews $75.00/month \- Get 4x more reviews and up to 2x more customers - Automate review requests and follow-up reminders - Feature reviews on your website with social proof widgets - Automate social sharing of your top reviews - Monitor reviews across the web for quick action... [Read more](https://www.softwareadvice.com/review-management/nicejob-profile/#pricing-and-plans) ### Pro $125.00/month \- All the benefits of Reviews PLUS: - Generate repeat business with automated booking reminders - Automate customer referrals with referral campaigns - Reward loyal customers with automated gifting - Get in-depth competitor SEO insights and topics tracking - Automate review replies with AI... [Read more](https://www.softwareadvice.com/review-management/nicejob-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/review-management/nicejob-profile/#pricing-and-plans) ### Product: Shopper Approved [Shopper Approved](https://www.softwareadvice.com/reputation-management/shopper-approved-profile/) 4.86 [(132)](https://www.softwareadvice.com/reputation-management/shopper-approved-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Shopper Approved is a cloud-based solution that allows businesses to collect, manage and actively promote reviews and ratings from their online customers. From the Shopper Approved platform, teams can create widgets to be displayed on websites while choosing the specific ratings and reviews they want to show. Shopper Approved automatically generates SEO-optimized landing pages based around reviews on products and services posted by customers. Newly created landing pages are automatically spidered by Google, Bing and Yahoo, opening up new SEO keyword opportunities for businesses.... [Read more](https://www.softwareadvice.com/reputation-management/shopper-approved-profile/) ### Best rated features: Multi-Channel Marketing 5.0 Activity Tracking 5.0 Customizable Forms 5.0 Feedback Management 5.0 ### Worst rated features: Engagement Tracking 4.0 Alerts/Notifications 4.0 [See all features](https://www.softwareadvice.com/reputation-management/shopper-approved-profile/#key-features) ### Basic Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/reputation-management/shopper-approved-profile/#pricing-and-plans) ### Product: Custify [Custify](https://www.softwareadvice.com/customer-success/custify-profile/) 4.87 [(135)](https://www.softwareadvice.com/customer-success/custify-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Custify is cloud-based customer success software that helps businesses capture data from multiple sources to retain customers, reduce churn rate and improve revenue, contract renewals, product adoption and more. The platform allows organizations to track the utilization of licenses and receive notifications about contract/trial expiration to enhance paid subscriptions and upselling opportunities. Custify includes custom playbooks, which enable teams to create personalized workflows for a variety of recurring tasks like renewal procedures, sending onboarding emails and assigning team members to accounts. It offers a host of features such as CSM ratings, 360-degree view, customer lifecycle tracking, historical records, and more. Additionally, managers can receive custom alerts via email or in-app notifications for incomplete onboardings, pending renewals or other events. Custify supports integrations with various third-party applications like Slack and Segment via APIs. Pricing includes monthly subscriptions and support is extended via email, FAQs and other online measures.... [Read more](https://www.softwareadvice.com/customer-success/custify-profile/) ### Best rated features: Real-Time Data 5.0 Configurable Workflow 5.0 Reporting & Statistics 5.0 Onboarding 5.0 ### Worst rated features: Event Triggered Actions 4.0 Collaboration Tools 4.0 Contact Management 4.0 [See all features](https://www.softwareadvice.com/customer-success/custify-profile/#key-features) ### Product: Broadly [Broadly](https://www.softwareadvice.com/review-management/broadly-profile/) 4.78 [(336)](https://www.softwareadvice.com/review-management/broadly-profile/reviews/) Best for:SMS Messaging ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other industries streamline operations related to lead capture, mobile payments and feedback collection. It provides a built-in web chat functionality, which enables sales representatives to establish two-way communication with prospects and customers. Broadly allows organizations to collect customer reviews via email or text and publish them across multiple online platforms, including Google, Facebook, TripAdvisor and Nextdoor. It lets staff members maintain a database of customer contact details and interaction history. Additionally, managers and supervisors can use the reporting module to gain insights into customer recommendations, weekly reviews, customer interactions and employee performance. Broadly facilitates integration with several third-party solutions, such as Quickbooks, Dentrix, NapaTracs, ServiceMonster and more. It also provides iOS and Android mobile applications, which allows local businesses to manage activities remotely. Pricing is available on request and support is extended via phone and email.... [Read more](https://www.softwareadvice.com/review-management/broadly-profile/) ### Best rated features: Customer History 5.0 Real-time Consumer-facing Chat 4.9 SMS Messaging 4.8 Review Request 4.8 ### Worst rated features: Email Management 4.0 Campaign Management 4.0 Monitoring 4.0 [See all features](https://www.softwareadvice.com/review-management/broadly-profile/#key-features) ### Basic $249.00/month [See full pricing details](https://www.softwareadvice.com/review-management/broadly-profile/#pricing-and-plans) ### Product: Home Care Pulse | Experience Management [Home Care Pulse | Experience Management](https://www.softwareadvice.com/customer-satisfaction/home-care-pulse-profile/) 4.88 [(96)](https://www.softwareadvice.com/customer-satisfaction/home-care-pulse-profile/reviews/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Home Care Pulse is a customer satisfaction solution designed to help home care agencies collect feedback from clients or caregivers and manage reviews to improve online reputation across the web. Professionals can analyze net promoter scores (NPS) and utilize a dashboard to capture customer testimonials for marketing processes. Home Care Pulse allows executives to track trends at the regional, agency, or corporate levels and benchmark client satisfaction scores against competitors to streamline decision-making processes. Agencies can receive email alerts about new or negative reviews, monitor ratings across multiple sources, and improve search engine optimization (SEO) using website widgets. Additionally, managers can store clients' or caregivers' information including names, contact details, and admitted/discharge dates. Home Care Pulse facilitates integration with various third-party systems such as AlayaCare, AxisCare, and more. The product is available on a monthly subscription basis per location. Support is extended via phone, live chat, and other online measures.... [Read more](https://www.softwareadvice.com/customer-satisfaction/home-care-pulse-profile/) ### Best rated features: Complaint Monitoring 5.0 Activity Dashboard 5.0 Alerts/Notifications 5.0 Reporting/Analytics 5.0 [See all features](https://www.softwareadvice.com/customer-satisfaction/home-care-pulse-profile/#key-features) ### Product: Tidio [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.73 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Best for:Value for money ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational AI agent. Trusted by over 300,000 businesses across ecommerce, service industries, and tech, Tidio helps streamline communication, speed up support, and boost conversions. With Tidio, support teams can chat with visitors in real time, automate FAQ responses using Flows (rules-based chatbots), and handle messages from email, Messenger, Instagram, and WhatsApp—all from one centralized inbox. At the core of the platform is Lyro—Tidio’s AI agent for customer service—designed to handle up to 64% of common support questions without any human intervention. With just one click, Lyro starts using your existing help docs to deliver accurate, on-brand answers—without guessing or fabricating responses. Tidio makes it easy to grow your support operations without overloading your team. It helps reduce missed opportunities, cut down response times, and lets your agents concentrate on complex issues. Get started for free and unlock 50 AI-driven conversations with Lyro—no credit card needed.... [Read more](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) ### What users love - Versatile live chat experience - Efficient customer service automation - Flexible multi-platform integrations ### To take in mind - Expensive for small businesses ### Best rated features: Customer Surveys 5.0 Activity Tracking 5.0 Language Detection 5.0 Help Desk Management 5.0 [See all features](https://www.softwareadvice.com/live-chat/tidio-chat-profile/#key-features) ### Free $0.00/month For solo entrepreneurs. Free forever. No credit card required. ### Starter $24.17/month Ideal for small businesses focused on enhancing customer satisfaction via live chat support. ### Growth $49.17/month Ideal for teams of all sizes prioritizing customer service as their competitive advantage. [See full pricing details](https://www.softwareadvice.com/live-chat/tidio-chat-profile/#pricing-and-plans) ### Product: Grade.us [Grade.us](https://www.softwareadvice.com/marketing/grade-us-profile/) 4.77 [(244)](https://www.softwareadvice.com/marketing/grade-us-profile/reviews/) Best for:Features ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers feedback collection, multi-channel management and campaign management within a suite. Users can collect customer reviews from multiple channels such as emails and SMS campaigns. The software also offers review management, which allows users to create drip campaigns for review acquisition. Review streamlining lets users select and publish reviews on social media sites. The product also offers integration with Wordpress. Review reporting tools allow users to track recently published reviews on third-party websites. Users can also create customized reports on campaign performance, such as click-through and conversion rates. Grade.us is available in three different pricing plans: Professional for marketers, Agency for local agencies and SEO and Partner for large agencies and franchises.... [Read more](https://www.softwareadvice.com/marketing/grade-us-profile/) ### Best rated features: Monitoring 5.0 API 5.0 Social Media Monitoring 5.0 Review Monitoring 5.0 ### Worst rated features: Sentiment Analysis 1.0 Review Request 1.0 Dashboard 1.0 Negative Feedback Management 3.0 [See all features](https://www.softwareadvice.com/marketing/grade-us-profile/#key-features) ### Solo $110.00/month The plan is for single location owners and business marketers who wish to build an online reputation.... [Read more](https://www.softwareadvice.com/marketing/grade-us-profile/#pricing-and-plans) ### Professional $60.00/month The plan is for marketers, consultants, and small agencies to build a solid online reputation. ### Agency $40.00/month Plan meant for small and mid sized firms, businesses set in multiple locations, local SEOs, etc. [See full pricing details](https://www.softwareadvice.com/marketing/grade-us-profile/#pricing-and-plans) ### Product: ReputationStacker [ReputationStacker](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/) 4.93 [(57)](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary ReputationStacker’s reputation management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It is a completely hands-off system designed to scale effortlessly, making it especially powerful for local businesses, multi-location brands, and healthcare organizations looking to boost reviews, improve customer experience, and dominate local search. • Automated Campaigns → Save Time & Drive Volume: Automatically triggers SMS and email review invitations, allowing you to focus on running your business while the system consistently drives new reviews on Google, Facebook, and other major platforms. • AI Review Replies & Sentiment Reports → Smart CX Management: Streamline your response workflow with intelligent AI review replies, while detailed sentiment reports turn qualitative feedback and NPS surveys into quantified, actionable data to resolve issues privately. • Multi-Location Control → Protect Brand Consistency: Centralizes review monitoring and customer experience tracking for thousands of locations in a single dashboard, ensuring a stellar online reputation across your entire brand footprint. • Granular Permissions → Delegate Safely: Uses a secure, four-tier user permission structure, allowing you to safely delegate local review management to staff, location managers, or franchise owners without losing control of your master account settings. • Workflow Integrations → Eliminate Manual Effort: Seamlessly connects with your CRM, POS, or practice management software to run in the background, automatically turning daily transactions into new review opportunities. By unifying automated review acquisition with powerful customer experience tools, ReputationStacker turns feedback into your strongest growth engine. Whether you are managing a single local storefront or coordinating thousands of franchise locations, the platform gives you the tools to listen to your customers, improve operational performance, and dominate local search.... [Read more](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/) ### Best rated features: Multi-Channel Distribution 5.0 Social Sharing 5.0 Communication Management 5.0 Customizable Branding 5.0 ### Worst rated features: Media Monitoring 2.0 [See all features](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/#key-features) ### Lite $63.00/month Free trial is available ### Standard $79.00/month Free trial is available ### Professional $99.00/month Free trial is available [See full pricing details](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/#pricing-and-plans) ### Product: Nicereply [Nicereply](https://www.softwareadvice.com/survey/nicereply-profile/) 4.75 [(283)](https://www.softwareadvice.com/survey/nicereply-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability. - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.... [Read more](https://www.softwareadvice.com/survey/nicereply-profile/) ### What users love - Actionable customer insight collection - User-friendly and intuitive interface - Team accountability and motivation ### To take in mind - Inconsistent and unfair rating issues ### Best rated features: Multi-Language 5.0 Real-Time Notifications 5.0 CRM 5.0 Multi-Channel Data Collection 5.0 ### Worst rated features: Dashboard 3.5 Visual Analytics 4.0 Email Marketing 4.0 Predictive Analytics 4.0 [See all features](https://www.softwareadvice.com/survey/nicereply-profile/#key-features) ### Starter $59.00/month 3 User Seats & 100 Survey Responses/Month (equals surveying approx. 1000 customers) ### Essential $119.00/month 10 User Seats & 250 Survey Responses/Month (equals surveying approx. 2500 customers) ### Growth $239.00/month 25 User Seats & 1000 Survey Responses/Month (equals surveying approx. 10 000 customers) [See full pricing details](https://www.softwareadvice.com/survey/nicereply-profile/#pricing-and-plans) ### Product: Contentsquare [Contentsquare](https://www.softwareadvice.com/customer-experience/contentsquare-profile/) 4.81 [(116)](https://www.softwareadvice.com/customer-experience/contentsquare-profile/reviews/) Best for:Customer support ### Pricing availability Free trial: Not available Free version: Available Software Advice Summary Contentsquare is for brands who offer products or services on websites or apps and are interested in offering an extraordinary experience to increase digital customer engagement, conversions and revenue. Our cloud-based digital experience analytics platform tracks billions of digital interactions, and turns these digital behaviors into intelligent recommendations everyone can use to improve the customer experience, grow revenue and fuel innovation. From optimizing content to enhancing their experimentation performance, we equip teams with all the insight they need to make better, smarter, faster decisions for their website, mobile web or mobile native or hybrid app. Features include - Session Replay - Customer Journey Analysis - Zone-based Heatmaps - Merchandising Analysis - Mobile App Analysis - Impact Quantification - AI Insights - Struggle and Error Analysis - Web Performance Monitoring & more. Contentsquare is trusted by more than 800+ clients across industries such as Retail, Financial Services, B2B, Travel, Leisure and Telecom for understanding which site elements are driving conversions, whether that is a transaction, sign up, site download & more.... [Read more](https://www.softwareadvice.com/customer-experience/contentsquare-profile/) ### Best rated features: Customer Segmentation 5.0 API 5.0 For Mobile 5.0 Customizable Reports 5.0 ### Worst rated features: Multi-Channel Data Collection 3.6 Referral Tracking 3.7 Real-Time Notifications 3.8 Website Analytics 4.0 [See all features](https://www.softwareadvice.com/customer-experience/contentsquare-profile/#key-features) ### Product: Jotform [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.67 [(2922)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Best for:Enterprise businesses ### Pricing availability Free trial: Not available Free version: Available Software Advice Summary Jotform is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events. Jotform features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more. Jotform offers plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to their forms. Jotform offers services on a monthly subscription basis that includes support via email, chat, training videos and an online support forum.... [Read more](https://www.softwareadvice.com/market-research/jotform-profile/) ### What users love - Efficient and flexible form building - User-friendly and intuitive interface - Robust branding and design options ### To take in mind - Expensive plans and strict limits - Slow and limited customer assistance - Email notification reliability issues ### Best rated features: Real-Time Updates 5.0 Single Sign On 5.0 Booking Management 5.0 Proposal Generation 5.0 [See all features](https://www.softwareadvice.com/market-research/jotform-profile/#key-features) ### Product: Sogolytics [Sogolytics](https://www.softwareadvice.com/hr/sogosurvey-profile/) 4.69 [(729)](https://www.softwareadvice.com/hr/sogosurvey-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. The platform is purpose-built to support teams of all kinds: intuitive enough for business users, powerful enough for analysts, and customizable for every audience. Design sophisticated, personalized feedback flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize results immediately. No waiting, no digging. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time. And while Sogolytics’ technology is sophisticated, its support model is refreshingly human. Its 24/7 customer support team is available whenever you need a partner, not just a platform.... [Read more](https://www.softwareadvice.com/hr/sogosurvey-profile/) ### Best rated features: Workflow Management 5.0 API 5.0 Visual Analytics 5.0 Question Piping 5.0 [See all features](https://www.softwareadvice.com/hr/sogosurvey-profile/#key-features) ### Pro $66.00/month Billed $788 Annually. ### Pro Max $99.00/month Billed $1188 annually ### Free Pro $0.00 Free for life [See full pricing details](https://www.softwareadvice.com/hr/sogosurvey-profile/#pricing-and-plans) ### Product: SurveyLab [SurveyLab](https://www.softwareadvice.com/survey/surveylab-profile/) 4.89 [(62)](https://www.softwareadvice.com/survey/surveylab-profile/reviews/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary SurveyLab is a cloud-based survey solution that caters to businesses of all sizes across various industries. It enables users to build satisfaction surveys, conduct market research and gather employee feedback. SurveyLab offers built-in survey templates that users can configure with a variety of question types, question logic, colours and company branding. Survey results can be exported into Excel, Powerpoint and PDF formats. SurveyLab also supports multiple languages, multiple user accounts and closed-loop processes. Integration includes applications like Zendesk, Cint, LiveChat, Salesforce, Google Analytics, webhooks and more. SurveyLab offers access to online research panels that are ISO certified and designed according to industry standards. Security features include SSL data encryption and event logs for audit purposes. SurveyLab offers services on a monthly subscription basis that includes support via phone, email and online chat.... [Read more](https://www.softwareadvice.com/survey/surveylab-profile/) ### Best rated features: Benchmarking 5.0 Panel Management 5.0 Performance Metrics 5.0 Third-Party Integrations 5.0 [See all features](https://www.softwareadvice.com/survey/surveylab-profile/#key-features) ### Starter $49.00/month 14-day free trial is available. ### Advanced $99.00/month 14-day free trial is available. ### Professional $249.00/month 14-day free trial is available. [See full pricing details](https://www.softwareadvice.com/survey/surveylab-profile/#pricing-and-plans) 1 [2](https://www.softwareadvice.com/customer-satisfaction/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/customer-satisfaction/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/customer-satisfaction/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/customer-satisfaction/?__ai_markdown=true&page=5) ... [11](https://www.softwareadvice.com/customer-satisfaction/?__ai_markdown=true&page=11) ## Popular Comparisons [ Jotform vs SurveyMonkey ](https://www.softwareadvice.com/market-research/jotform-profile/vs/surveymonkey/)[ Tidio vs Zendesk Suite ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/157633-tidio-chat/)[ Broadly vs Trustpilot ](https://www.softwareadvice.com/review-management/broadly-profile/vs/trustpilot/)[ Typeform vs Zoho Survey ](https://www.softwareadvice.com/hr/typeform-profile/vs/zoho-survey/) ## Your Guide to Top Customer Satisfaction Software, September 2022 Software Advice uses reviews from real software users to highlight the top-rated Customer Satisfaction products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [CustomerHero](https://www.softwareadvice.com/website-optimization/startquestion-profile/) - [Playvox](https://www.softwareadvice.com/crm/playvox-profile/) - [Zonka Feedback](https://www.softwareadvice.com/market-research/zonka-feedback-profile/) - [SmartSurvey](https://www.softwareadvice.com/survey/smartsurvey-profile/) - [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) - [SurveyLegend](https://www.softwareadvice.com/survey/surveylegend-profile/) - [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) - SurveyMonkey Enterprise - [XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) - [Alchemer](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/) - [SurveySparrow](https://www.softwareadvice.com/survey/surveysparrow-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. Customer satisfaction is a crucial metric every business should track and analyze because satisfied customers are likely to become loyal clients who can even bring new customers by spreading word of mouth. On the flipside, dissatisfied customers can damage brand reputation and hurt revenue. However, gathering data and measuring customer satisfaction is not easy, especially if you’re doing it manually, such as with spreadsheets or pen and paper surveys. Customer satisfaction software is designed to help businesses understand customer needs to prevent churn and make sure their customers have the best experience possible. Measuring customer satisfaction is important to ensure customer loyalty, increase word-of-mouth, reduce customer churn, improve online reviews, and increase overall revenue. To help you get started, we have done the research on key features, benefits, customer groups, and other considerations you should have in mind while evaluating customer satisfaction software. Here's what we'll cover: - [What is customer satisfaction software?](#Whatiscustomersatisfactionsoftware) - [Common features of customer satisfaction software](#Commonfeaturesofcustomersatisfactionsoftware) - [What type of buyer are you?](#Whattypeofbuyerareyou) - [Benefits of customer satisfaction software](#Benefitsofcustomersatisfactionsoftware) - [Key considerations when selecting customer satisfaction software](#Keyconsiderationswhenselectingcustomersatisfactionsoftware) - [Market trends](#Markettrends) ## What is customer satisfaction software? Customer satisfaction software ensures businesses develop and foster healthy relationships with their customers which increases overall revenue and reduces churn. This software is often used by sales, marketing, and customer service teams. The primary function of customer satisfaction software is to enable businesses to monitor their customers’ satisfaction by providing formalized reports based on, primarily, customer satisfaction surveys. _Analyzing customer feedback trends in Zendesk Help Desk (_[Source](https://www.zendesk.com/connect/features/#features)_)_ Customer satisfaction software is closely related to [customer experience software](https://www.softwareadvice.com/customer-experience/#top-nav), [customer relationship management software](https://www.softwareadvice.com/crm/), [customer service software](https://www.softwareadvice.com/crm/customer-service-comparison/), and [survey software](https://www.softwareadvice.com/survey/), but the key differentiator is that customer satisfaction software is focused primarily on providing businesses with more robust survey tools from recommending questions to complete 360-degree feedback of results. ## Common features of customer satisfaction software Customer satisfaction software offers features that help you gather and analyze customer feedback. Here's a closer look at the common features:

Analytics

Analyze customer feedback and patterns to determine which customers are at the highest risk of churn so that your team can make preventative plans instead of reacting to unhappy customers.

Automation

Automate key processes such as call scheduling, sending reminder emails, and assigning accounts to employees in order to save time on tedious tasks.

Complaint monitoring

Identify potential at-risk customers with complaint monitoring so that you can intervene earlier in order to prevent churn.

Feedback collection

Collect feedback from a variety of sources in one place so that you can get a more holistic view of what your customers like and don’t like about your current business practices.

Survey management

Create and distribute surveys to collect feedback from customers to better understand their wants and needs so that you can provide the best customer service possible.

## What type of buyer are you? To find the customer satisfaction software that is right for your business, you have to be aware of some basic things buyers like you look for in such a tool. Below are the three common buyer groups and their chief concerns:  - **Small businesses (annual revenue < $50 million):** Small businesses will almost never need the full suite of customer satisfaction solutions used by larger organizations. Instead, you should focus on narrowing down your feature shortlist to determine exactly what your business needs from the software. The last thing you want is to pay for features you won’t need or use, so going into vendor demos with a clear idea of what you need from the software to improve your business is crucial. - **Midsize businesses (annual revenue $50 million to $1 billion):** These are growing companies that are looking to expand their customer base. As a result, they want a tool that has all the features that can help them effectively track, analyze, and capitalize on customer satisfaction. - **Large businesses (annual revenue > $1 billion):** Very large businesses will often utilize larger suites of software that will include some sort of customer satisfaction software built into it or will employ a comprehensive customer experience software solution which has a large focus on customer satisfaction as well. These larger software suites can monitor the customer journey completely across the institution to facilitate personalized experiences for their customers. These solutions come with a ton of functionality and are only really necessary for businesses that will get the most out of the robust feature selection. ## Benefits of customer satisfaction software We’ve already talked about some of the benefits customer satisfaction software provides above, but here are some of the most notable ones. - **Better retention rate:** Customer satisfaction software helps you run and analyze surveys to determine what issues your customers are facing during their interactions with your business. Understanding what makes customers happy or unhappy will help you develop strategies to improve overall customer satisfaction and reduce churn. - **Survey analytics at your fingertips:** Running surveys is one thing, but understanding how to use the data you receive is another thing. In fact, Gartner has found that many organizations do not have a clear plan for what to do with survey data once it’s gathered ([full content available to Gartner clients](https://www.gartner.com/doc/3281824?ref=solrAll&refval=257492712)). One of the key benefits of using software for customer satisfaction is the robust analytics offered which enable you to see trends in the survey data. Easily pinpoint problem areas or areas of success to improve customer satisfaction. ## Key considerations when selecting customer satisfaction software While purchasing customer satisfaction software, observe these two considerations closely: - **Additional modules:** While customer satisfaction software can be effective in gathering and analyzing feedback, there are other related tools such as [customer service software](https://www.softwareadvice.com/crm/customer-service-comparison/) and [customer engagement software](https://www.softwareadvice.com/crm/customer-engagement-comparison/) that can be useful for building a holistic understanding of your customers. Check the integration options across different solutions of each kind to ensure seamless data flow between them. - **Additional software costs:** The cost of software is not always limited to a one-time fee or recurring subscription. There is an array of costs mentioned in the fine print, which could include phone support charges, data migration fees, and integration costs. Read the terms and conditions closely and clarify with the vendor to fully understand the true cost of using the tool. ## Market trends Below are some of the market trends that buyers of customer satisfaction software should be mindful of: - **AI-powered programs:** One of the most popular AI-powered tools that can help in faster data collection is a chatbot. Embedding a chatbot on your website or within a software interface can allow customers to quickly fill surveys and let you know how they feel about your product or service.  - **Real-time analytics:** An example of real-time analytics is a quick poll that helps in recommending products to customers when they are browsing your website. This ensures that customers are getting solutions and answers faster, which improves their overall satisfaction.  _Note: The application selected in this article is an example to show a feature in context and isn't intended as an endorsement or a recommendation. It has been obtained from sources believed to be reliable at the time of publication._ ### Related Customer Satisfaction Software - [Complaint Management Software](https://www.softwareadvice.com/crm/complaint-management-comparison/) - [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) - [Customer Loyalty Software](https://www.softwareadvice.com/customer-loyalty/) - [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) - [Help Desk Software](https://www.softwareadvice.com/help-desk/) - [NPS Software](https://www.softwareadvice.com/customer-experience/nps-comparison/)