--- title: "Best Customer Experience Software - 2026 Reviews & Pricing" description: "Find the best Customer Experience Software for your organization. Compare top Customer Experience Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/customer-experience/" page_type: "category" language: "en" --- [Home](https://www.softwareadvice.com/) / Customer Experience Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Customer Experience Software of 2026 Updated November 4, 2026 Written by [Supriya Deka](https://www.softwareadvice.com/resources/author/sdeka/) Market Research Specialist Edited by [Carolyn Santa Maria](https://www.softwareadvice.com/resources/author/carolyn-santa-maria/) Senior Editor On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 673 results ### Compare Products Showing 1 - 25 of 673 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [Kangaroo](/contest/kangaroo-profile/) - Overall rating: 4.9/5 - Reviews: 266 - Starting price: $79.00/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Kangaroo is a cloud-based loyalty and marketing management platform designed for retail businesses of all sizes that offers membership management, corporate memberships, gift [Read more](/contest/kangaroo-profile/) #### Features ##### Best rated features - Customizable Questions: 5/5 - Customer History: 5/5 - Customizable Fields: 5/5 - Surveys & Feedback: 5/5 ##### Worst rated features - Segmentation: 2.5/5 - Contact Database: 3.7/5 [See all features](/contest/kangaroo-profile/#key-features) #### Pricing ##### Core - Price: $79.00/month - The Core Plan is perfect for small businesses ready to launch their first loyalty program. It ##### Plus - Price: $199.00/month - The Plus Plan is built for growing brands that want more than just loyalty — it’s your all-in-one ##### Elite - Price: $399.00/month - The Elite Plan is designed for established brands that need full control and flexibility. Get access [See full pricing details](/contest/kangaroo-profile/#pricing-and-plans) --- ### [CustomerHero](/website-optimization/startquestion-profile/) - Overall rating: 4.9/5 - Reviews: 175 - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview Startquestion is a professional survey software designed to help businesses of all sizes, freelancers, nonprofits, educational institutions and more create online questionnaires [Read more](/website-optimization/startquestion-profile/) #### Features ##### Best rated features - Engagement Tracking: 5/5 - Email Marketing: 5/5 - Customer Experience Management: 5/5 - Template Management: 5/5 ##### Worst rated features - Real-Time Data: 4/5 [See all features](/website-optimization/startquestion-profile/#key-features) --- ### [NiceJob](/review-management/nicejob-profile/) - Overall rating: 4.9/5 - Reviews: 203 - Starting price: $75.00/month - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview NiceJob is an AI growth platform and reputation marketing software for service businesses. Most owners know that reviews, referrals, and repeat customers drive growth, but few have [Read more](/review-management/nicejob-profile/) #### Features ##### Best rated features - Communication Management: 5/5 - Social Media Monitoring: 5/5 - Complaint Monitoring: 5/5 - Loyalty Program: 5/5 ##### Worst rated features - Reporting & Statistics: 3/5 - Alerts/Notifications: 3/5 - Activity Dashboard: 4/5 [See all features](/review-management/nicejob-profile/#key-features) #### Pricing ##### Starter - Price: $75.00/month - Everything a service business needs to build a strong online reputation: automated text and email ##### Pro - Price: $125.00/month - All Starter features, plus the tools that turn a great reputation into repeat revenue: rebooking [See full pricing details](/review-management/nicejob-profile/#pricing-and-plans) --- ### [Preferred Patron Loyalty](/customer-reference-management/preferred-patron-profile/) - Overall rating: 4.9/5 - Reviews: 109 - Starting price: $29.00/month - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview Preferred Patron helps businesses turn one-time customers into repeat customers with loyalty, rewards, messaging, automation, and analytics in one scalable customer retention [Read more](/customer-reference-management/preferred-patron-profile/) #### Features ##### Best rated features - Point of Sale (POS): 5/5 - Activity Tracking: 5/5 - Customer Activity Tracking: 5/5 - CRM: 5/5 ##### Worst rated features - Customer Surveys: 3/5 - Contact Management: 4/5 [See all features](/customer-reference-management/preferred-patron-profile/#key-features) #### Pricing ##### Small Business - Price: $29.00/month - Small Businesses & Independents 1-5 Locations No member limit SMS & Email Marketing ##### Growth - Price: $199.00/month - Mid-Market | Multi-location Businesses Advanced Features Unlimited Members SMS & Email Marketing ##### Enterprise - Price: $10,000.00/month - Large and High-volume Businesses Multi-Location & Multi-Region 75 - 300 Location Allowance 250,000 - [See full pricing details](/customer-reference-management/preferred-patron-profile/#pricing-and-plans) --- ### [Broadly](/review-management/broadly-profile/) - Overall rating: 4.8/5 - Reviews: 336 - Starting price: $249.00/month - Best for: SMS Messaging - Free trial: Available - Free demo: Not available #### Overview Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other industries streamline operations related to lead capture, mobile [Read more](/review-management/broadly-profile/) #### Features ##### Best rated features - Customer History: 5/5 - Real-time Consumer-facing Chat: 4.9/5 - SMS Messaging: 4.8/5 - Review Request: 4.8/5 ##### Worst rated features - Email Management: 4.0/5 - Campaign Management: 4/5 - Monitoring: 4/5 [See all features](/review-management/broadly-profile/#key-features) #### Pricing ##### Basic - Price: $249.00/month [See full pricing details](/review-management/broadly-profile/#pricing-and-plans) --- ### [livepro](/collaboration/livepro-profile/) - Overall rating: 4.8/5 - Reviews: 183 - Best for: Features - Free trial: Available - Free demo: Not available #### Overview livepro is a purpose-built cloud knowledge management platform for staff, customers, and partners. livepro offers the ability to view business knowledge as decision trees and [Read more](/collaboration/livepro-profile/) #### Features ##### Best rated features - Surveys & Feedback: 5/5 - Communication Management: 5/5 - Document Management: 5/5 - Real-Time Notifications: 5/5 [See all features](/collaboration/livepro-profile/#key-features) #### Pricing ##### Flex - Price: Custom - Pricing available upon request - Perfect for small and growing contact centers. ##### Premium - Price: Custom - Pricing available upon request - Ideal for medium to large contact centers. (50+ agents) ##### Enterprise - Price: Custom - Pricing available upon request - Perfect for large contact centers and multi-channel self-serve options. [See full pricing details](/collaboration/livepro-profile/#pricing-and-plans) --- ### [Tidio](/live-chat/tidio-chat-profile/) - Overall rating: 4.7/5 - Reviews: 590 - Starting price: $0.00/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational AI agent. Trusted by over 300,000 businesses across [Read more](/live-chat/tidio-chat-profile/) ##### What users love - Versatile live chat experience - Efficient customer service automation - Broad platform integration options ##### To take in mind - Expensive for small businesses #### Features ##### Best rated features - Customer Surveys: 5/5 - Activity Tracking: 5/5 - Help Desk Management: 5/5 - Interactive Content: 5/5 [See all features](/live-chat/tidio-chat-profile/#key-features) #### Pricing ##### Free - Price: $0.00/month - For solo entrepreneurs. Free forever. No credit card required. ##### Starter - Price: $24.17/month - Ideal for small businesses focused on enhancing customer satisfaction via live chat support. ##### Growth - Price: $49.17/month - Ideal for teams of all sizes prioritizing customer service as their competitive advantage. [See full pricing details](/live-chat/tidio-chat-profile/#pricing-and-plans) --- ### [TapMango](/customer-experience/tapmango-profile/) - Overall rating: 4.8/5 - Reviews: 186 - Best for: Small businesses - Free trial: Not available - Free demo: Not available #### Overview TapMango is a cloud-based customer loyalty platform that assists retail stores and restaurants with rewards and promotions management. Key features include customer experience [Read more](/customer-experience/tapmango-profile/) #### Features ##### Best rated features - Mass Texting: 5/5 - Order Management: 5/5 - Point of Sale (POS): 5/5 - Delivery Estimate: 5/5 [See all features](/customer-experience/tapmango-profile/#key-features) --- ### [Yonyx](/crm/yonyx-profile/) - Overall rating: 4.7/5 - Reviews: 259 - Starting price: $25.00/month - Best for: Enterprise businesses - Free trial: Available - Free demo: Not available #### Overview Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead [Read more](/crm/yonyx-profile/) #### Features ##### Best rated features - Web-based Deployment: 5/5 - Help Desk Management: 5/5 - Decision Support: 5/5 - WYSIWYG Editor: 5/5 [See all features](/crm/yonyx-profile/#key-features) #### Pricing ##### Professional - Price: $25.00/month - This plan provides all features of Yonyx platform for stand alone use. Integrations, SSO or API [See full pricing details](/crm/yonyx-profile/#pricing-and-plans) --- ### [Jotform](/market-research/jotform-profile/) - Overall rating: 4.7/5 - Reviews: 2,934 - Starting price: $0.00/month - Best for: Mid-size businesses - Free trial: Not available - Free demo: Not available #### Overview Jotform is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order [Read more](/market-research/jotform-profile/) ##### What users love - Quick, flexible form building - User-friendly and intuitive interface - Extensive branding and design options ##### To take in mind - Expensive plans and feature limits - Slow and limited support channels - Email delivery and notification issues #### Features ##### Best rated features - Job Management: 5/5 - Text Editing: 5/5 - Proposal Generation: 5/5 - Booking Management: 5/5 [See all features](/market-research/jotform-profile/#key-features) --- ### [KnowledgeOwl](/help-desk/knowledgeowl-profile/) - Overall rating: 4.8/5 - Reviews: 240 - Starting price: $100.00/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview Knowledge base software you'll enjoy using! If you're a documentation manager, customer success leader, or IT professional who's ever felt embarrassed about your current knowledge [Read more](/help-desk/knowledgeowl-profile/) #### Features ##### Best rated features - Data Import/Export: 5/5 - Content Library: 5/5 - Tagging: 5/5 - Search/Filter: 5/5 ##### Worst rated features - API: 3/5 - Reporting/Analytics: 3.5/5 [See all features](/help-desk/knowledgeowl-profile/#key-features) #### Pricing ##### Basic - Price: $100.00/month - Additional $25 per additional author per month, additional $50 per additional knowledge base. 10% ##### Pro - Price: $250.00/month - Additional $25 per additional author per month, additional $50 per additional knowledge base. All ##### Business - Price: $500.00/month - Additional $25 per additional author per month, additional $50 per additional knowledge base. All [See full pricing details](/help-desk/knowledgeowl-profile/#pricing-and-plans) --- ### [Nicereply](/survey/nicereply-profile/) - Overall rating: 4.7/5 - Reviews: 283 - Starting price: $59.00/month - Best for: Features - Free trial: Available - Free demo: Not available #### Overview Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights [Read more](/survey/nicereply-profile/) ##### What users love - Actionable customer insight collection - Intuitive and user-friendly interface - Team accountability and motivation ##### To take in mind - Inconsistent and unfair rating issues #### Features ##### Best rated features - Multi-Language: 5/5 - Real-Time Notifications: 5/5 - CRM: 5/5 - Multi-Channel Data Collection: 5/5 ##### Worst rated features - Dashboard: 3.5/5 - Visual Analytics: 4/5 - Email Marketing: 4/5 - Predictive Analytics: 4/5 [See all features](/survey/nicereply-profile/#key-features) #### Pricing ##### Starter - Price: $59.00/month - 3 User Seats & 100 Survey Responses/Month (equals surveying approx. 1000 customers) ##### Essential - Price: $119.00/month - 10 User Seats & 250 Survey Responses/Month (equals surveying approx. 2500 customers) ##### Growth - Price: $239.00/month - 25 User Seats & 1000 Survey Responses/Month (equals surveying approx. 10 000 customers) [See full pricing details](/survey/nicereply-profile/#pricing-and-plans) --- ### [Gladly](/call-center/gladly-profile/) - Overall rating: 4.8/5 - Reviews: 140 - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting [Read more](/call-center/gladly-profile/) #### Features ##### Best rated features - Issue Management: 5/5 - Text Analysis: 5/5 - Forms Management: 5/5 - Interaction Tracking: 5/5 ##### Worst rated features - Negative Feedback Management: 4/5 - Progressive Dialer: 4/5 - Canned Responses: 4/5 [See all features](/call-center/gladly-profile/#key-features) --- ### [Grade.us](/marketing/grade-us-profile/) - Overall rating: 4.8/5 - Reviews: 244 - Starting price: $40.00/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers feedback collection, multi-channel management and campaign [Read more](/marketing/grade-us-profile/) #### Features ##### Best rated features - Monitoring: 5/5 - API: 5/5 - Social Media Monitoring: 5/5 - Review Monitoring: 5/5 ##### Worst rated features - Sentiment Analysis: 1/5 - Review Request: 1/5 - Dashboard: 1/5 - Negative Feedback Management: 3/5 [See all features](/marketing/grade-us-profile/#key-features) #### Pricing ##### Solo - Price: $110.00/month - The plan is for single location owners and business marketers who wish to build an online ##### Professional - Price: $60.00/month - The plan is for marketers, consultants, and small agencies to build a solid online reputation. ##### Agency - Price: $40.00/month - Plan meant for small and mid sized firms, businesses set in multiple locations, local SEOs, etc. [See full pricing details](/marketing/grade-us-profile/#pricing-and-plans) --- ### [AiTrillion](/customer-advocacy/aitrillion-profile/) - Overall rating: 4.9/5 - Reviews: 77 - Starting price: $1.00/month - Free trial: Not available - Free demo: Not available #### Overview AiTrillion is an all-in-one marketing automation platform to boost the impact of eCommerce marketing across the entire customer lifecycle by leveraging user data, automation, [Read more](/customer-advocacy/aitrillion-profile/) #### Features ##### Best rated features - Real-Time Reporting: 5/5 - Performance Metrics: 5/5 - Customizable Fields: 5/5 - Email Management: 5/5 ##### Worst rated features - Gamification: 4/5 - Engagement Tracking: 4/5 - Customizable Templates: 4/5 - Social Marketing: 4/5 [See all features](/customer-advocacy/aitrillion-profile/#key-features) --- ### [Sogolytics](/hr/sogosurvey-profile/) - Overall rating: 4.7/5 - Reviews: 729 - Starting price: $0.00 - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement. Sogolytics streamlines the [Read more](/hr/sogosurvey-profile/) #### Features ##### Best rated features - Workflow Management: 5/5 - API: 5/5 - Visual Analytics: 5/5 - Question Piping: 5/5 [See all features](/hr/sogosurvey-profile/#key-features) #### Pricing ##### Pro - Price: $66.00/month - Billed $788 Annually. ##### Pro Max - Price: $99.00/month - Billed $1188 annually ##### Free Pro - Price: $0.00 - Free for life [See full pricing details](/hr/sogosurvey-profile/#pricing-and-plans) --- ### [Contentsquare](/customer-experience/contentsquare-profile/) - Overall rating: 4.8/5 - Reviews: 124 - Starting price: $0.00 - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview Contentsquare is for brands who offer products or services on websites or apps and are interested in offering an extraordinary experience to increase digital customer engagement, [Read more](/customer-experience/contentsquare-profile/) #### Features ##### Best rated features - Customer Segmentation: 5/5 - API: 5/5 - For Mobile: 5/5 - Customizable Reports: 5/5 ##### Worst rated features - Multi-Channel Data Collection: 3.6/5 - Referral Tracking: 3.7/5 - Real-Time Notifications: 3.8/5 - Website Analytics: 4/5 [See all features](/customer-experience/contentsquare-profile/#key-features) #### Pricing ##### Free - Price: $0.00 ##### Growth - Price: $40.00/month - Starting from 7k monthly sessions. ##### Pro - Price: Custom - Pricing available upon request - Starting from 1m monthly sessions. [See full pricing details](/customer-experience/contentsquare-profile/#pricing-and-plans) --- ### [Crewhu](/gamification/crewhu-profile/) - Overall rating: 4.9/5 - Reviews: 98 - Starting price: $99.00/month - Free trial: Available - Free demo: Not available #### Overview Crewhu is a customer feedback and employee recognition software designed to help businesses improve online reputation and gamify various metrics. Key features include activity [Read more](/gamification/crewhu-profile/) #### Features ##### Best rated features - Rewards Management: 5/5 - Dashboard: 5/5 - Employee Recognition: 5/5 - Recognition Tracking: 5/5 ##### Worst rated features - Peer-to-Peer Recognition: 3.8/5 - Goal Management: 4/5 - Performance Management: 4/5 [See all features](/gamification/crewhu-profile/#key-features) #### Pricing ##### Basic - Price: $99.00/month [See full pricing details](/gamification/crewhu-profile/#pricing-and-plans) --- ### [Smile.io](/customer-loyalty/smile-io-profile/) - Overall rating: 4.9/5 - Reviews: 67 - Starting price: $0.00 - Free trial: Available - Free demo: Not available #### Overview Smile.io is the leading loyalty platform built for scaling and enterprise commerce brands on Shopify Plus. Powering programs for over 100,000 merchants, Smile helps brands turn [Read more](/customer-loyalty/smile-io-profile/) #### Features ##### Best rated features - Customer Profiles: 5/5 - Incentive Management: 5/5 - ROI Tracking: 5/5 - Dashboard: 5/5 ##### Worst rated features - Transaction History: 4/5 [See all features](/customer-loyalty/smile-io-profile/#key-features) #### Pricing ##### Free - Price: $0.00 - Launch a basic loyalty program with points and referrals for up to 200 monthly orders. It's perfect ##### Essential - Price: $15.00/month - Everything you need to create an on-brand program your customers will love. ##### Standard - Price: $79.00/month - For new stores building their first customer base [See full pricing details](/customer-loyalty/smile-io-profile/#pricing-and-plans) --- ### [LiveAgent](/crm/liveagent-profile/) - Overall rating: 4.7/5 - Reviews: 1,788 - Starting price: $15.00/month - Best for: Live Chat - Free trial: Available - Free demo: Not available #### Overview LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-commerce, SaaS, and other industries. The software is cloud-based, [Read more](/crm/liveagent-profile/) ##### What users love - Unified and efficient support - Real-time chat and integration - Intuitive and user-friendly design ##### To take in mind - Cumbersome email handling experience - Outdated and cluttered interface design - Limited mobile functionality and usability #### Features ##### Best rated features - Email Templates: 5/5 - Data Security: 5/5 - Real-Time Monitoring: 5/5 - Single Sign On: 4.9/5 ##### Worst rated features - Generative AI: 3.8/5 - Mobile App: 3.8/5 - Language Detection: 3.8/5 - API: 3.9/5 [See all features](/crm/liveagent-profile/#key-features) #### Pricing ##### Starter - Price: $15.00/month - $15 agent/month (billed annually) — $19 agent/month (billed monthly) ##### Team - Price: $29.00/month - $29 agent/month (billed annually) — $35 agent/month (billed monthly) ##### Business - Price: $49.00/month - $49 agent/month (billed annually) — $59 agent/month (billed monthly) [See full pricing details](/crm/liveagent-profile/#pricing-and-plans) --- ### [Adit](/dental/adit-profile/) - Overall rating: 4.7/5 - Reviews: 304 - Starting price: $399.00/month - Best for: On the rise - Free trial: Not available - Free demo: Not available #### Overview Adit is a practice management software designed for healthcare practices such as dental, optometry, chiropractic, and orthodontic offices. It centralizes communication, automates [Read more](/dental/adit-profile/) #### Features ##### Best rated features - Rescheduling: 5/5 - Contact Database: 5/5 - Document Templates: 5/5 - Document Management: 5/5 ##### Worst rated features - Charting: 3.6/5 - Treatment Planning: 3.9/5 - Availability Management: 4/5 [See all features](/dental/adit-profile/#key-features) --- ### [Birdeye](/online-payment/birdeye-profile/) - Overall rating: 4.7/5 - Reviews: 709 - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Birdeye is a cloud-based marketing and reputation management platform built for multi-location businesses, from small operations to large enterprises across healthcare, financial [Read more](/online-payment/birdeye-profile/) ##### What users love - Centralized review collection and response - Responsive and helpful support team - User-friendly and intuitive interface ##### To take in mind - Expensive for small businesses - Inconsistent service and communication issues - Difficult contract cancellation process #### Features ##### Best rated features - Survey/Poll Management: 5/5 - Response Types: 5/5 - Multi-Channel Distribution: 5/5 - Brand Tracking: 5/5 [See all features](/online-payment/birdeye-profile/#key-features) #### Pricing ##### Starter - Price: Custom - Pricing available upon request ##### Growth - Price: Custom - Pricing available upon request ##### Dominate - Price: Custom - Pricing available upon request [See full pricing details](/online-payment/birdeye-profile/#pricing-and-plans) --- ### [Lucky Orange](/bi/lucky-orange-profile/) - Overall rating: 4.7/5 - Reviews: 269 - Starting price: $0.00/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Lucky Orange helps ecommerce businesses, digital marketing agencies and website teams understand visitor behavior and identify opportunities to improve conversions. If your website [Read more](/bi/lucky-orange-profile/) #### Features ##### Best rated features - Usage Tracking/Analytics: 5/5 - Monitoring: 5/5 - Hierarchical Mapping: 5/5 - Drag & Drop: 5/5 [See all features](/bi/lucky-orange-profile/#key-features) #### Pricing ##### Free - Price: $0.00/month ##### Build - Price: $39.00/month ##### Grow - Price: $89.00/month [See full pricing details](/bi/lucky-orange-profile/#pricing-and-plans) --- ### [Glassbox](/customer-experience/glassbox-profile/) - Overall rating: 4.9/5 - Reviews: 54 - Free trial: Not available - Free demo: Not available #### Overview Glassbox is a digital experience analytics platform built for enterprise organizations in regulated industries, including financial services, retail, travel, and [Read more](/customer-experience/glassbox-profile/) #### Features ##### Best rated features - Geographic Maps: 5/5 - Predictive Analytics: 5/5 - Multi-Channel Data Collection: 5/5 - Customer Segmentation: 5/5 [See all features](/customer-experience/glassbox-profile/#key-features) --- ### [Chekkit](/customer-communications-mngt/chekkit-profile/) - Overall rating: 4.8/5 - Reviews: 82 - Starting price: $149.00/month - Free trial: Available - Free demo: Not available #### Overview Chekkit is a cloud-based reputation management solution that caters to service-oriented businesses such as dentists, chiropractors, brokers and more. Key features include campaign [Read more](/customer-communications-mngt/chekkit-profile/) #### Features ##### Best rated features - Customizable Branding: 5/5 - Response Management: 5/5 - Real-Time Notifications: 5/5 - Text Analysis: 5/5 [See all features](/customer-communications-mngt/chekkit-profile/#key-features) #### Pricing ##### Chekkit Basic - Price: $149.00/month - Month-to-month billing ##### Chekkit Premium - Price: $229.00/month - Month-to-month billing [See full pricing details](/customer-communications-mngt/chekkit-profile/#pricing-and-plans) --- 1 [2](https://www.softwareadvice.com/customer-experience/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/customer-experience/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/customer-experience/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/customer-experience/?__ai_markdown=true&page=5) ... [27](https://www.softwareadvice.com/customer-experience/?__ai_markdown=true&page=27) ## Popular Comparisons [ Jotform vs SurveyMonkey ](https://www.softwareadvice.com/market-research/jotform-profile/vs/surveymonkey/)[ Pipedrive vs Zoho CRM ](https://www.softwareadvice.com/crm/pipedrive-profile/vs/zoho-crm/)[ LiveChat vs Zendesk Suite ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/27068-livechat/)[ LiveAgent vs Freshdesk ](https://www.softwareadvice.com/crm/freshdesk-profile/vs/liveagent/)[ Weave vs Trustpilot ](https://www.softwareadvice.com/compare/158992-Weave/vs/364802-trustpilot/)[ SurveyLegend vs Typeform ](https://www.softwareadvice.com/survey/surveylegend-profile/vs/typeform/)[ Zoho Desk vs TeamSupport ](https://www.softwareadvice.com/crm/teamsupport-profile/vs/zoho-desk/)[ Hootsuite vs Birdeye ](https://www.softwareadvice.com/online-payment/birdeye-profile/vs/hootsuite/) ## Your Guide to Top Customer Experience Software, June 2025 Software Advice uses reviews from real software users to highlight the top-rated Customer Experience products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [Calabrio ONE](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/) - [Dovetail](https://www.softwareadvice.com/product/345899-Dovetail/) - [Experience.com](https://www.softwareadvice.com/customer-experience/xmp-profile/) - [GatherUp](https://www.softwareadvice.com/survey/gatherup-profile/) - [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) - [Glassbox](https://www.softwareadvice.com/customer-experience/glassbox-profile/) - [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) - [Kangaroo](https://www.softwareadvice.com/contest/kangaroo-profile/) - [Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/) - [Nextiva Contact Center](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/) - [Preferred Patron Loyalty](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/) - [Real Time Feedback](https://www.softwareadvice.com/customer-experience/feedback-profile/) - [RingCX](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/) - [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) - [Sogolytics](https://www.softwareadvice.com/hr/sogosurvey-profile/) - [Spark Chart](https://www.softwareadvice.com/customer-experience/spark-chart-profile/) - [SurveyLegend](https://www.softwareadvice.com/survey/surveylegend-profile/) - [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) - [SurveySparrow](https://www.softwareadvice.com/survey/surveysparrow-profile/) - [Survicate](https://www.softwareadvice.com/website-optimization/survicate-profile/) - [Survio](https://www.softwareadvice.com/polling/survio-profile/) - [UJET](https://www.softwareadvice.com/telemarketing/ujet-profile/) - [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) - [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) - [Zoho Survey](https://www.softwareadvice.com/customer-experience/zoho-survey-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. Every time your customer engages with your company in any way, they're having a customer experience. This includes every touch point and interaction across the full customer life cycle: digital encounters, product experiences, interactions with employees, and even word of mouth chatter from other customers. Gartner defines customer experience (CX) as "the customer's perceptions and related feelings caused by the one-off and cumulative effect of interactions with a supplier's employees, systems, channels, or products." ([Full article available to Gartner clients.](https://www.gartner.com/doc/3904780)) The question is: how much control do you have over those experiences? And—crucially—do you understand your customers' needs and preferences well enough to cater to them? Every customer has their own mix of expectations, needs, and tolerance levels. Customers reward businesses that deliver on their preferences and will abandon those who don't. Given these high stakes, businesses are turning to CX software to better understand their customers and how to deliver the experiences they want. In this Buyer's Guide, we'll help you understand the following: [What is customer experience software?](#Whatiscustomerexperiencesoftware) [Common features of customer experience software](#Commonfeaturesofcustomerexperiencesoftware) [What type of buyer are you?](#Whattypeofbuyerareyou) [Benefits of customer experience software](#Benefitsofcustomerexperiencesoftware) [Key considerations](#Keyconsiderations) [Market trends to understand](#Markettrendstounderstand) ## What is customer experience software? Customer experience software is closely related to [customer relationship management (CRM) software](https://www.softwareadvice.com/crm/), as well as [customer feedback](https://www.softwareadvice.com/survey/) and [customer service](https://www.softwareadvice.com/crm/customer-service-comparison/) solutions. Where CX software differs is its focus on leveraging customer insight to create actionable improvements in the customer journey. This CX transformation can happen at the individual or organizational levels. At the individual level, CX software distinguishes individual customers from your amorphous group of “customers," defining them instead by their personal needs and preferences. In other words, it helps you define your customers as they want to be treated: as individuals. CX software can track individual customer behavior and preferences, flag individual customers at risk of churning, leverage predictive analytics to anticipate behavior, and suggest more personalized experiences for a customer or segment of customers. At the organizational level, CX software can track patterns at key touch points throughout the customer journey, identifying pain points or problem areas internally. This could include, for example, a comparison of customer satisfaction scores between service channels or departments. By identifying weak areas within the organization, CX professionals can work toward company procedure changes and improve the customer experience externally. _Net Promoter Score impact analysis in_ CloudCherry _software (_[Source](https://www.capterra.com/p/145563/CloudCherry/)_)_ ## Common features of customer experience software Customer experience software typically offers some or all of the following functionality: | Feature | Description | | --- | --- | | Predictive analytics | Uses artificial intelligence, predictive modeling, or machine learning capabilities to provide deeper insights and/or suggested actions for how to improve the customer experience. | | Survey management | Allows users to design, schedule, and conduct surveys, polls, and questionnaires, as well as to collect and analyze survey data. | | Data analytics | Collects and presents data in order to analyze and report key findings on CX performance indicators. | | Text analytics | Extracts meaningful CX data from text-based interactions using natural language processing or sentiment analysis to automatically quantify and categorize text data. | | Multi-channel | A broad group of applications designed to monitor the performance of and/or communicate through various channels. This could email, live chat, social media, and more. | | Closed loop/ticketing | Tracks customer service interactions or flags customer issues and automates the issue resolution process. Creates tickets to assign agents to resolve customer issues. | | Journey mapping | Allows the user to visualize and customize customer journeys, or analyze customer satisfaction at specific touch points along the customer journey | --- ## What type of buyer are you? Different companies have different approaches to CX management. One of the most significant factors affecting a company's strategy is its size and organizational structure. **Enterprise businesses:** Large institutions and multinational corporations are ideal candidates for the most robust and full-featured CX platforms, due in part to the complexity of their internal organizations and the scale of their customer bases. Full CX suites can monitor customer journey changes across the organization and facilitate personalized experiences for many customers simultaneously, but are fairly pricey compared to narrower software options. **Midsize corporations:** Midsize businesses can usually get by with less comprehensive CX management tools, so long as they can clearly identify all business units that impact the customer experience. Many midsize companies are finding that a certain degree of cross-department cooperation is needed to support an improved CX. Management tools that monitor interactions by sales, marketing and service departments can quickly identify internal inefficiencies that lead to a poor CX. **Small businesses:** Small businesses rarely need the comprehensive CX management suites used by enterprises. Instead, they often opt for channel-specific or function-specific applications. They might, for example, choose a text analytics tool to monitor their [live chat](https://www.softwareadvice.com/live-chat/) and email interactions. Alternatively, they might choose a single survey tool to gather feedback from their customers on the phone, in follow-up emails or when browsing a self-service page online. ## Benefits of customer experience software While we've covered some benefits of CX software in the sections above, here are some of the most notable ones: **Better understand customers' journeys:** CX software can collect and organize customer feedback at specific points throughout the customer journey, providing insight into moments that are going well and moments that need improvement. **Close the loop on customer issues:** Some CX solutions offer "closed-loop" case management functionality. This means that when customers provide negative survey feedback or raise an issue, the software automates the issue resolution process, usually by creating a support ticket so staff can act quickly. **Break down silos by consolidating customer data:** Most CX software is built with integrations in mind so that departments across an organization can get a deep, unified look into the customer experience. This could include operational, transactional, attitudinal, or experiential customer data. **Personalize the customer experience:** Some CX solutions offer predictive analytics capabilities that facilitate individually personalized experiences, based on past customer feedback or behavior. **Explore qualitative customer feedback in-depth:** Some CX software offer text analytics tools that can quickly analyze open-ended, qualitative customer comments, such as from surveys, reviews, social media, emails, or chat logs. These tools will generally code and group comments by topic, theme, or sentiment, giving you a big picture view of qualitative data. ## Key considerations for purchasing customer experience software When purchasing new software, it’s always important to take note of a few things during the buying process: - **Your business’s needs:** Before you decide to buy a customer experience software, you should assess your organization’s needs as well as your end goal for implementing such software. Do you want to monitor and improve the performance of your customer-facing systems? Or you want to find details on a specific area concerning customer satisfaction? If you are looking to monitor the customer journey through your sales funnel and improve customer experiences by facilitating personalized experiences, then opt for a fully-featured CX suite with customizable surveys, customer feedback collection, and management capabilities. This will help you gain deeper insights into customers’ likes and dislikes. If you have concerns about your customers’ experience and need to dig in deeper to get more data regarding their experiences, purchase decisions, and interactions, then go for a software with narrower functionalities. This can include anomaly detection, built-in text analytics, and knowledge management. - **Integration with other systems:** In order to support you with information on prospective and existing customers, integration between your new software and your existing systems is important. Be sure to check with your prospective vendor to make sure that they integrate with the systems you already have in place, such as [customer relationship management (CRM) software](https://www.softwareadvice.com/crm/), [marketing software](https://www.softwareadvice.com/category/4630-marketing/), [customer service](https://www.softwareadvice.com/crm/customer-service-comparison/) and [help desk software](https://www.softwareadvice.com/help-desk/), and [product analytics software.](https://www.softwareadvice.com/product-analytics/) ## Market trends to understand **As CX software fragments, know what you're looking for.** The CX software market overlaps heavily with related software such as [CRM](https://www.softwareadvice.com/crm/), [customer service](https://www.softwareadvice.com/crm/customer-service-comparison/), [customer feedback](https://www.softwareadvice.com/survey/), and [customer engagement](https://www.softwareadvice.com/crm/customer-engagement-comparison/)—this results in a fragmented landscape. According to Gartner, as the benefits of a customer-centric approach become more well known, some vendors from related software markets are branding their products as CX solutions, which may not have full-featured CX functionality ([full content available to Gartner clients](https://www.gartner.com/en/doc/3874972-realizing-the-benefits-of-superior-customer-experience-a-gartner-trend-insight-report)). Businesses looking for a full-featured solution will be pleased with all that a CX suite has to offer. At the same time, CX is broad, as it encompasses any and all types of customer experiences. In this way, businesses that want to focus on a particular type of customer experience or that need a specific, narrow feature set should look at CX software as well the closest related market. ### Related Customer Experience Software - [CRM Software](https://www.softwareadvice.com/crm/) - [Client Onboarding Software](https://www.softwareadvice.com/client-onboarding/) - [Contact Management Software](https://www.softwareadvice.com/crm/contact-management-comparison/) - [Customer Journey Mapping Tools Software](https://www.softwareadvice.com/customer-experience/journey-mapping-comparison/) - [Customer Retention Software](https://www.softwareadvice.com/customer-retention/) - [Customer Success Software](https://www.softwareadvice.com/customer-success/)