# Best Customer Experience Software - 2026 Reviews & Pricing

> Find the best Customer Experience Software for your organization. Compare top Customer Experience Software systems with customer reviews, pricing, and free demos.

Source: https://www.softwareadvice.com/customer-experience

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# Best Customer Experience Software of 2026

Updated June 24, 2026

Written by [Supriya Deka](https://www.softwareadvice.com/resources/author/sdeka/)

Market Research Specialist

Edited by [Carolyn Santa Maria](https://www.softwareadvice.com/resources/author/carolyn-santa-maria/)

Senior Editor

On this page

1.  FrontRunners
2.  Popular Comparisons
3.  Buyers Guide
4.  Related Software

Filter products

594 results

### Compare Products

Showing 1 - 25 of 594 products

#### Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1000
    
-   1000+
    

#### Pricing Options

-   $$$$$
    
-   $$$$$
    
-   $$$$$
    
-   $$$$$
    
-   $$$$$
    

### Compare Products

Sort by

**Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals.  
  
**Reviews**: Sorts listings by the number of user reviews we have published, greatest to least.  
  
**Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest.  
  
**Alphabetically (A-Z)**: Sorts listings by product name from A to Z.

[Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)

4.41

[(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/)

Best for:Enterprise businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large. Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images. Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.... [Read more](https://www.softwareadvice.com/product/26892-Zendesk/)

### What users love

-   Centralized multichannel support experience
-   Robust and flexible ticketing system
-   Intuitive and user-friendly interface

### To take in mind

-   Escalating costs and restrictive tiers
-   Email handling and notification issues
-   Limited and complex reporting tools

### Best rated features:

Predictive Dialer

5.0

Batch Communications

5.0

Tagging

5.0

Online Forums

5.0

### Worst rated features:

Widgets

2.7

Account Alerts

3.0

Interactive Content

3.0

[See all features](https://www.softwareadvice.com/product/26892-Zendesk/#key-features)

### Suite Team

$55.00/month

### Suite Growth

$89.00/month

### Suite Professional

$115.00/month

[See full pricing details](https://www.softwareadvice.com/product/26892-Zendesk/#pricing-and-plans)

[Kangaroo](https://www.softwareadvice.com/contest/kangaroo-profile/)

4.85

[(250)](https://www.softwareadvice.com/contest/kangaroo-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Kangaroo is a cloud-based loyalty and marketing management platform designed for retail businesses of all sizes that offers membership management, corporate memberships, gift cards, loyalty management, and analytics within a suite. Kangaroo loyalty program management program, allows users to reward customers based on their visits or spending. Customers can earn and redeem reward points by scanning a QR code from the Kangaroo app. Users can also award points to customers who purchase specific items. Kangaroo's loyalty marketing program empowers users to design targeted campaigns based on customer tags such as location and monthly spending. The solution also allows users to send messages to customers nearby the shops based on their geographical location. With the help of an analytical dashboard to track key customer metrics, users gain an understanding of customers' shopping behavior and are better equipped in making decisions regarding customer handling practices.... [Read more](https://www.softwareadvice.com/contest/kangaroo-profile/)

### Best rated features:

Customizable Questions

5.0

Customer History

5.0

Customizable Fields

5.0

Surveys & Feedback

5.0

### Worst rated features:

Segmentation

2.5

Contact Database

3.7

[See all features](https://www.softwareadvice.com/contest/kangaroo-profile/#key-features)

### Core

$79.00/month

The Core Plan is perfect for small businesses ready to launch their first loyalty program. It includes all the essential features like point-based rewards, redemptions, and basic integrations — everything you need to start engaging customers and driving repeat visits. No tech skills required. Includes a 30-day free trial so you can test it risk-free and see results fast. Simple, powerful, and designed to grow customer retention from day one.... [Read more](https://www.softwareadvice.com/contest/kangaroo-profile/#pricing-and-plans)

### Plus

$199.00/month

The Plus Plan is built for growing brands that want more than just loyalty — it’s your all-in-one toolkit for acquiring, engaging, and retaining customers. Unlock powerful features like referral programs, marketing automation, and audience segmentation to drive deeper connections and faster growth. Ideal for businesses expanding across multiple locations or sales channels. Includes a 30-day free trial so you can explore the impact risk-free and start scaling smarter.... [Read more](https://www.softwareadvice.com/contest/kangaroo-profile/#pricing-and-plans)

### Elite

$399.00/month

The Elite Plan is designed for established brands that need full control and flexibility. Get access to advanced features like white-labeling, custom branding, API integrations, AI-powered campaigns, and deep analytics — all tailored to support complex, multi-location operations. Ideal for businesses that demand a fully customized, seamless loyalty experience across every customer touchpoint.... [Read more](https://www.softwareadvice.com/contest/kangaroo-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/contest/kangaroo-profile/#pricing-and-plans)

[CustomerHero](https://www.softwareadvice.com/website-optimization/startquestion-profile/)

4.92

[(175)](https://www.softwareadvice.com/website-optimization/startquestion-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Startquestion is a professional survey software designed to help businesses of all sizes, freelancers, nonprofits, educational institutions and more create online questionnaires for researching employees, clients and community. Key features include email marketing, question branching, custom survey URLs, customizable templates, multi-channel distribution and data analysis tools. Teams using Startquestion can add company or project logo to questionnaires and establish brand identity with respondents. Built-in graphic templates allow users to personalize the questions, titles, answers, progress bar, frames, background photo, messages, buttons and other content of the survey design. Additionally, filter questions can be applied using transition logic and rules, which enables respondents to answer questions that are appropriate in their situation. Startquestion offers an external domain for surveys, which lets businesses hide the footer of the questionnaire. Users can distribute surveys by email and website popups and icons, as well as, filter and segregate the collected results, which can be viewed in the form of a presentation.... [Read more](https://www.softwareadvice.com/website-optimization/startquestion-profile/)

### Best rated features:

Engagement Tracking

5.0

Email Marketing

5.0

Customer Experience Management

5.0

Template Management

5.0

### Worst rated features:

Real-Time Data

4.0

[See all features](https://www.softwareadvice.com/website-optimization/startquestion-profile/#key-features)

[NiceJob](https://www.softwareadvice.com/review-management/nicejob-profile/)

4.86

[(203)](https://www.softwareadvice.com/review-management/nicejob-profile/reviews/)

Best for:Ease of use

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

NiceJob is a cloud-based reputation management solution that helps organizations manage reviews, referrals and sales. Key features include emailed review invitations, review reminders, reputation monitoring, website integration, SMS messages with photos, custom invite templates, social accounts and more. NiceJob features automated emails and text messages that trigger customers to leave reviews. Reminders are sent if customers don’t leave a review. Users can create customer stories using photos, comments and tags in the reviews. Customer stories can be published to the website and selected stories can be shared to Facebook, Twitter and LinkedIn as well. NiceJob distributes reviews on sites with the help of a review funnel. The solution automates marketing by integrating with apps such as JOBBER, FieldPulse, Zendesk, Quickbooks, Zapier and Housecall Pro. NiceJob provides its services on a monthly subscription basis. Support is provided via email, live chat, online documents and an online help desk.... [Read more](https://www.softwareadvice.com/review-management/nicejob-profile/)

### Best rated features:

Communication Management

5.0

Social Media Monitoring

5.0

Complaint Monitoring

5.0

Loyalty Program

5.0

### Worst rated features:

Reporting & Statistics

3.0

Alerts/Notifications

3.0

Activity Dashboard

4.0

[See all features](https://www.softwareadvice.com/review-management/nicejob-profile/#key-features)

### Reviews

$75.00/month

\- Get 4x more reviews and up to 2x more customers - Automate review requests and follow-up reminders - Feature reviews on your website with social proof widgets - Automate social sharing of your top reviews - Monitor reviews across the web for quick action... [Read more](https://www.softwareadvice.com/review-management/nicejob-profile/#pricing-and-plans)

### Pro

$125.00/month

\- All the benefits of Reviews PLUS: - Generate repeat business with automated booking reminders - Automate customer referrals with referral campaigns - Reward loyal customers with automated gifting - Get in-depth competitor SEO insights and topics tracking - Automate review replies with AI... [Read more](https://www.softwareadvice.com/review-management/nicejob-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/review-management/nicejob-profile/#pricing-and-plans)

[Preferred Patron Loyalty](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/)

4.92

[(109)](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/reviews/)

Best for:Customer support

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Preferred Patron helps businesses turn one-time customers into repeat customers with loyalty, rewards, messaging, automation, and analytics in one scalable customer retention platform. Built for single-location businesses, growing multi-location brands, franchises, and enterprise programs, Preferred Patron helps teams launch quickly, engage members consistently, and measure what drives return visits, higher spend, and long-term value. Who Preferred Patron is built for: Small businesses and independents launch professional loyalty programs quickly with simple setup, built-in email and SMS, branded member experiences, and practical reporting. Multi-location brands use automation, segmentation, campaign templates, and store-level analytics to keep programs consistent while allowing local offers, events, and promotions. Franchises use role-based access, location hierarchies, shared assets, and templated campaigns so corporate teams can protect the brand while franchisees execute proven playbooks. Enterprises use APIs, KPI reporting, data exports, governance controls, and integrations to connect loyalty data with ecommerce, CRM, BI, and analytics systems. Key capabilities: Loyalty and rewards engine – Create points, cashback, stamp, tiered, milestone, birthday, referral, and member-perk programs. Configure earning rules, redemptions, expirations, bonuses, scheduled offers, auto-issue promotions, and replenishment campaigns. Built-in messaging – Engage members with email, SMS, mobile wallet, and in-app messaging. Automate welcomes, birthdays, win-backs, “miss-you” campaigns, promos, event reminders, and behavior-triggered journeys. Segmentation and automation – Build audiences by visit recency, spend, location, product mix, cohort, membership status, or engagement behavior. Send one-time campaigns or always-on journeys that react to customer activity. Analytics and insights – Track repeat visits, average spend, campaign lift, reward liability, member activity, cohort behavior, SKU performance, and store-level results so teams can see what is working and where to improve. Multi-location management – Maintain brand standards with central templates, shared assets, approval workflows, and corporate guardrails while giving locations flexibility for local calendars, partners, and inventory realities. Kiosk, POS, and check-in options – Support enrollment, check-ins, earning, and redemption through store-front workflows, kiosk enhancements, POS options, and mobile-friendly experiences. APIs and integrations – Connect loyalty data with ecommerce, CRM, analytics, reporting, and other business systems. Export data securely for enterprise reporting. Compliance and deliverability tools – Support consent capture, opt-in management, quiet hours, time-zone handling, and messaging best practices to help protect deliverability, brand reputation, and ROI. Design and branding – Launch with a branded loyalty experience, digital card art, email designs, and campaign creatives. Editions that scale with you: Small Business – Loyalty, messaging, and reporting for 1 to 3 locations. Growth – Advanced automation, larger messaging allowances, and deeper segmentation. Franchise – Multi-location governance, role-based permissions, shared assets, and network-level analytics. Enterprise – APIs, KPI reporting, analytics, data exports, and enterprise controls for high-volume programs. Services that support success: Preferred Patron offers onboarding, migration support, program design guidance, campaign planning, staff and franchisee training, KPI reviews, and ongoing success support. Whether you are a single shop building repeat business or an enterprise standardizing loyalty across hundreds of locations, Preferred Patron gives you a practical customer retention platform built to engage customers, increase repeat visits, and grow long-term loyalty.... [Read more](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/)

### Best rated features:

Point of Sale (POS)

5.0

Activity Tracking

5.0

Customer Activity Tracking

5.0

CRM

5.0

### Worst rated features:

Customer Surveys

3.0

Contact Management

4.0

[See all features](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/#key-features)

### Small Business

$29.00/month

Small Businesses & Independents 1-5 Locations No member limit SMS & Email Marketing Included White-Labeled... [Read more](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/#pricing-and-plans)

### Growth

$199.00/month

Mid-Market | Multi-location Businesses Advanced Features Unlimited Members SMS & Email Marketing Included White-Labeled... [Read more](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/#pricing-and-plans)

### Enterprise

$10,000.00/month

Large and High-volume Businesses Multi-Location & Multi-Region 75 - 300 Location Allowance 250,000 - 1,000,000 Members White-Labeled... [Read more](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/#pricing-and-plans)

[livepro](https://www.softwareadvice.com/collaboration/livepro-profile/)

4.80

[(182)](https://www.softwareadvice.com/collaboration/livepro-profile/reviews/)

Best for:Features

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

livepro is a purpose-built cloud knowledge management platform for staff, customers, and partners. livepro offers the ability to view business knowledge as decision trees and process guidance, as well as articles. Everyone in the organization can collaborate within livepro and all knowledge can be extended to customers and partners. Deep reporting and analytics provide insight into what knowledge is accessed and used most frequently. Quizzes can be used for customer-facing staff to ensure comprehension and continuous learning. Important notifications can be sent and tracked to ensure everyone is up-to-date on information and news. Feedback is captured and routed to staff who can make real-time changes to ensure the most accurate and current knowledge is available at all times. Businesses can benefit from livepro's range of tools to reduce training times, enhance staff competency, reduce supervisor and escalation enquiries, enhanced productivity and overall cost reductions.... [Read more](https://www.softwareadvice.com/collaboration/livepro-profile/)

### Best rated features:

Surveys & Feedback

5.0

Communication Management

5.0

Document Management

5.0

Real-Time Notifications

5.0

[See all features](https://www.softwareadvice.com/collaboration/livepro-profile/#key-features)

### Flex

Custom

Pricing available upon request

Perfect for small and growing contact centers.

### Premium

Custom

Pricing available upon request

Ideal for medium to large contact centers. (50+ agents)

### Enterprise

Custom

Pricing available upon request

Perfect for large contact centers and multi-channel self-serve options.

[See full pricing details](https://www.softwareadvice.com/collaboration/livepro-profile/#pricing-and-plans)

[Broadly](https://www.softwareadvice.com/review-management/broadly-profile/)

4.78

[(336)](https://www.softwareadvice.com/review-management/broadly-profile/reviews/)

Best for:SMS Messaging

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other industries streamline operations related to lead capture, mobile payments and feedback collection. It provides a built-in web chat functionality, which enables sales representatives to establish two-way communication with prospects and customers. Broadly allows organizations to collect customer reviews via email or text and publish them across multiple online platforms, including Google, Facebook, TripAdvisor and Nextdoor. It lets staff members maintain a database of customer contact details and interaction history. Additionally, managers and supervisors can use the reporting module to gain insights into customer recommendations, weekly reviews, customer interactions and employee performance. Broadly facilitates integration with several third-party solutions, such as Quickbooks, Dentrix, NapaTracs, ServiceMonster and more. It also provides iOS and Android mobile applications, which allows local businesses to manage activities remotely. Pricing is available on request and support is extended via phone and email.... [Read more](https://www.softwareadvice.com/review-management/broadly-profile/)

### Best rated features:

Customer History

5.0

Real-time Consumer-facing Chat

4.9

SMS Messaging

4.8

Review Request

4.8

### Worst rated features:

Email Management

4.0

Campaign Management

4.0

Monitoring

4.0

[See all features](https://www.softwareadvice.com/review-management/broadly-profile/#key-features)

### Basic

$249.00/month

[See full pricing details](https://www.softwareadvice.com/review-management/broadly-profile/#pricing-and-plans)

[Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)

4.73

[(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational AI agent. Trusted by over 300,000 businesses across ecommerce, service industries, and tech, Tidio helps streamline communication, speed up support, and boost conversions. With Tidio, support teams can chat with visitors in real time, automate FAQ responses using Flows (rules-based chatbots), and handle messages from email, Messenger, Instagram, and WhatsApp—all from one centralized inbox. At the core of the platform is Lyro—Tidio’s AI agent for customer service—designed to handle up to 64% of common support questions without any human intervention. With just one click, Lyro starts using your existing help docs to deliver accurate, on-brand answers—without guessing or fabricating responses. Tidio makes it easy to grow your support operations without overloading your team. It helps reduce missed opportunities, cut down response times, and lets your agents concentrate on complex issues. Get started for free and unlock 50 AI-driven conversations with Lyro—no credit card needed.... [Read more](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)

### What users love

-   Versatile live chat experience
-   Efficient customer service automation
-   Broad platform and app integration

### To take in mind

-   Expensive for small businesses

### Best rated features:

Customer Surveys

5.0

Activity Tracking

5.0

Language Detection

5.0

Help Desk Management

5.0

[See all features](https://www.softwareadvice.com/live-chat/tidio-chat-profile/#key-features)

### Free

$0.00/month

For solo entrepreneurs. Free forever. No credit card required.

### Starter

$24.17/month

Ideal for small businesses focused on enhancing customer satisfaction via live chat support.

### Growth

$49.17/month

Ideal for teams of all sizes prioritizing customer service as their competitive advantage.

[See full pricing details](https://www.softwareadvice.com/live-chat/tidio-chat-profile/#pricing-and-plans)

[Yonyx](https://www.softwareadvice.com/crm/yonyx-profile/)

4.75

[(258)](https://www.softwareadvice.com/crm/yonyx-profile/reviews/)

Best for:Enterprise businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The platform includes decision trees, which enable organizations to design and visualize customer interactions using multimedia flowcharts. Yonyx enables authors to design custom guides for agents using images, hyperlinks, videos, data sorting, and other attributes to streamline customer service operations. It offers various features such as automated guide authoring, user defined commands embedded in guidance steps, analytics, integration with CRM systems and more. Additionally, administrators can invite users, provide role-based permissions, and update tags to facilitate search functionality. Yonyx lets managers gain insights into account usage, incidents, author/user activities, compliance and other metrics via reports and analytics. It supports integration with various third-party applications using REST and JavaScript APIs. Pricing includes monthly subscriptions and support is extended via phone, email and other online measures.... [Read more](https://www.softwareadvice.com/crm/yonyx-profile/)

### Best rated features:

Help Desk Management

5.0

Decision Support

5.0

Web-based Deployment

5.0

Opportunity Management

5.0

[See all features](https://www.softwareadvice.com/crm/yonyx-profile/#key-features)

### Professional

$25.00/month

This plan provides all features of Yonyx platform for stand alone use. Integrations, SSO or API access require upgrade to Enterprise Plan.... [Read more](https://www.softwareadvice.com/crm/yonyx-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/crm/yonyx-profile/#pricing-and-plans)

[Jotform](https://www.softwareadvice.com/market-research/jotform-profile/)

4.67

[(2899)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/)

Best for:Mid-size businesses

### Pricing availability

Free trial: Not available

Free version: Available

Software Advice Summary

Jotform is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events. Jotform features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more. Jotform offers plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to their forms. Jotform offers services on a monthly subscription basis that includes support via email, chat, training videos and an online support forum.... [Read more](https://www.softwareadvice.com/market-research/jotform-profile/)

### What users love

-   Efficient and flexible form building
-   User-friendly and intuitive interface
-   Robust customization and branding options

### To take in mind

-   Expensive for advanced features
-   Slow and limited customer assistance
-   Email delivery and notification issues

### Best rated features:

Real-Time Updates

5.0

Single Sign On

5.0

Booking Management

5.0

Proposal Generation

5.0

[See all features](https://www.softwareadvice.com/market-research/jotform-profile/#key-features)

[Grade.us](https://www.softwareadvice.com/marketing/grade-us-profile/)

4.77

[(244)](https://www.softwareadvice.com/marketing/grade-us-profile/reviews/)

Best for:Features

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers feedback collection, multi-channel management and campaign management within a suite. Users can collect customer reviews from multiple channels such as emails and SMS campaigns. The software also offers review management, which allows users to create drip campaigns for review acquisition. Review streamlining lets users select and publish reviews on social media sites. The product also offers integration with Wordpress. Review reporting tools allow users to track recently published reviews on third-party websites. Users can also create customized reports on campaign performance, such as click-through and conversion rates. Grade.us is available in three different pricing plans: Professional for marketers, Agency for local agencies and SEO and Partner for large agencies and franchises.... [Read more](https://www.softwareadvice.com/marketing/grade-us-profile/)

### Best rated features:

Monitoring

5.0

API

5.0

Social Media Monitoring

5.0

Review Monitoring

5.0

### Worst rated features:

Sentiment Analysis

1.0

Review Request

1.0

Dashboard

1.0

Negative Feedback Management

3.0

[See all features](https://www.softwareadvice.com/marketing/grade-us-profile/#key-features)

### Solo

$110.00/month

The plan is for single location owners and business marketers who wish to build an online reputation.... [Read more](https://www.softwareadvice.com/marketing/grade-us-profile/#pricing-and-plans)

### Professional

$60.00/month

The plan is for marketers, consultants, and small agencies to build a solid online reputation.

### Agency

$40.00/month

Plan meant for small and mid sized firms, businesses set in multiple locations, local SEOs, etc.

[See full pricing details](https://www.softwareadvice.com/marketing/grade-us-profile/#pricing-and-plans)

[TapMango](https://www.softwareadvice.com/customer-experience/tapmango-profile/)

4.79

[(186)](https://www.softwareadvice.com/customer-experience/tapmango-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

TapMango is a cloud-based customer loyalty platform that assists retail stores and restaurants with rewards and promotions management. Key features include customer experience management, survey creation, mobile ordering and voucher management. The application’s marketing portal enables users to manage campaigns and send promotions and offers to customers via SMS, push notifications and email. Customers can use the mobile application or in-store tablet to share images on their social media channels and add Yelp/Google reviews via automated surveys. Additionally, marketers can store customer information, define flexible reward structures and allot redeemable points to customers. TapMango comes with an open API and facilitates integration with third-party POS applications such as Clover, Square, Lightspeed, Shopify, Mindbody, Vend, and more. It is available on monthly subscriptions and support is extended via phone, email and other online measures.... [Read more](https://www.softwareadvice.com/customer-experience/tapmango-profile/)

### Best rated features:

Mass Texting

5.0

Order Management

5.0

Point of Sale (POS)

5.0

Delivery Estimate

5.0

[See all features](https://www.softwareadvice.com/customer-experience/tapmango-profile/#key-features)

[AiTrillion](https://www.softwareadvice.com/customer-advocacy/aitrillion-profile/)

4.92

[(77)](https://www.softwareadvice.com/customer-advocacy/aitrillion-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

AiTrillion is an all-in-one marketing automation platform to boost the impact of eCommerce marketing across the entire customer lifecycle by leveraging user data, automation, AI/ML, and personalized techniques. This platform is designed for Shopify store owners, eCommerce Shopify sellers, and online Shopify stores.... [Read more](https://www.softwareadvice.com/customer-advocacy/aitrillion-profile/)

### Best rated features:

Real-Time Reporting

5.0

Performance Metrics

5.0

Customizable Fields

5.0

Email Management

5.0

### Worst rated features:

Gamification

4.0

Engagement Tracking

4.0

Customizable Templates

4.0

Social Marketing

4.0

[See all features](https://www.softwareadvice.com/customer-advocacy/aitrillion-profile/#key-features)

[Nicereply](https://www.softwareadvice.com/survey/nicereply-profile/)

4.75

[(283)](https://www.softwareadvice.com/survey/nicereply-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability. - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.... [Read more](https://www.softwareadvice.com/survey/nicereply-profile/)

### What users love

-   Actionable customer feedback insights
-   Intuitive and user-friendly design
-   Team metrics and accountability tools

### To take in mind

-   Inconsistent and unfair rating system

### Best rated features:

Multi-Language

5.0

Real-Time Notifications

5.0

CRM

5.0

Multi-Channel Data Collection

5.0

### Worst rated features:

Dashboard

3.5

Visual Analytics

4.0

Email Marketing

4.0

Predictive Analytics

4.0

[See all features](https://www.softwareadvice.com/survey/nicereply-profile/#key-features)

### Starter

$59.00/month

3 User Seats & 100 Survey Responses/Month (equals surveying approx. 1000 customers)

### Essential

$119.00/month

10 User Seats & 250 Survey Responses/Month (equals surveying approx. 2500 customers)

### Growth

$239.00/month

25 User Seats & 1000 Survey Responses/Month (equals surveying approx. 10 000 customers)

[See full pricing details](https://www.softwareadvice.com/survey/nicereply-profile/#pricing-and-plans)

[XM for Strategy & Research](https://www.softwareadvice.com/survey/strategy-and-research-profile/)

4.74

[(426)](https://www.softwareadvice.com/survey/strategy-and-research-profile/reviews/)

Best for:Ease of use

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

XM for Strategy & Research is a cloud-based platform designed to help organizations generate sales insights and optimize product prices through analysis of customer experiences in real-time. Key features include feedback collection, concept testing, product prioritization, opportunity assessment and reporting. The solution helps businesses collect feedback via pre-configured surveys, analyze open text responses using Text iQ, and measure customer sentiments through scoring. It comes with a statistical analysis tool Stats iQ, which lets team members forecast sales and identify anomalies through data visualizations. Additionally, employees can use the solution to monitor surveys and receive suggestions regarding a broken question logic, mobile incompatibility, or compliance issues. XM for Strategy & Research offers API-based integration, which lets users connect with various third-party applications such as Tableau, Salesforce, Adobe Analytics, Slack, Zendesk, Facebook Messenger, ServiceNow and more. Mobile applications compatible with iOS and Android. Pricing is available on request and support is provided via phone and documentation.... [Read more](https://www.softwareadvice.com/survey/strategy-and-research-profile/)

### What users love

-   Flexible and intuitive survey design
-   Robust data collection and analysis
-   Responsive and knowledgeable support team

### To take in mind

-   Expensive compared to alternatives
-   Clunky and complex navigation experience

### Best rated features:

Survey/Poll Management

5.0

Web Tracking

5.0

Workflow Management

5.0

Third-Party Integrations

5.0

### Worst rated features:

Data Visualization

3.0

[See all features](https://www.softwareadvice.com/survey/strategy-and-research-profile/#key-features)

[KnowledgeOwl](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/)

4.75

[(238)](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Knowledge base software you'll enjoy using! If you're a documentation manager, customer success leader, or IT professional who's ever felt embarrassed about your current knowledge base—slow, clunky, impossible to find anything—you're not alone. We felt the same way, so we built the knowledge management tool we always wanted. Who KnowledgeOwl is perfect for: You're managing customer support docs, employee onboarding materials, or product documentation. Maybe you're at a growing SaaS company drowning in support tickets, a healthcare organization trying to standardize procedures, or a manufacturing company preserving decades of institutional knowledge. You need something that works for both your internal teams and external customers that doesn’t force you to choose between the two. What makes KnowledgeOwl different: Our AI-forward technology with customer-first development means you get intelligent search that actually works like Google—built-in typo tolerance, root word recognition, and customizable synonyms. No complex setup required. Just hit publish and let our search do the rest. We are documentarians and tech writers who make the kind of software we've always dreamed of. We aren't a software company who just happens to make knowledge base software. All of our features are built to make life better for authors and their readers. Here are some of our most popular features (but we have loads more!): Reader groups let you control exactly who sees which content at the article and category level. Create public customer help centers, private internal wikis, or hybrid knowledge bases—all in one system. As one customer told us: "Don't ever change this feature, it sets you apart." Your content can stay fresh without the stress Article versioning lets you stage changes ahead of time, get reviews, and maintain audit histories. Automatic "Needs Review" reminders flag outdated content at intervals you choose. No more stale information or scrambling to update everything on release day. Complete design freedom Want to match your brand perfectly? You can customize everything from simple themes to full CSS, HTML, and JavaScript control. Need something that works out of the box? Our templates are beautiful and professional. The support experience you've always dreamed of Our support team consists of both dedicated reps AND documentation experts who understand your challenges. We don't just answer questions—we can help migrate your content, customize your design, and ensure your transition is as pleasant as possible. One customer wrote: "Every time I've had a question, I can reach a knowledgeable, friendly human being who goes out of their way to help me. It's the very best help center tool I've ever found." You can also feel good knowing you're in the hands of folks who care We're a Certified B Corporation with transparent, fair pricing—no long-term commitments, no hidden surprises. We offer a 25% discount for nonprofits, B Corps, and purpose-driven organizations because we believe business should be a force for good. Our happiness guarantee means we stand behind our product and our service. Start with our generous 30-day free trial—no credit card required. Experience what it's like to work with software built by people who understand your knowledge management needs.... [Read more](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/)

### Best rated features:

Tagging

5.0

Collaboration Tools

5.0

Knowledge Management

5.0

Search/Filter

5.0

### Worst rated features:

API

3.0

Reporting/Analytics

3.5

[See all features](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/#key-features)

### Basic

$100.00/month

Additional $25 per additional author per month, additional $50 per additional knowledge base. 10% discount for yearly plans, 15% discount for 2-year plans, 20% discount for 3-year plans + 25% discount for purpose-driven orgs.... [Read more](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/#pricing-and-plans)

### Pro

$250.00/month

Additional $25 per additional author per month, additional $50 per additional knowledge base. All features included in Basic Use your own domain Fully customizable branding including full access to HTML, CSS, and JavaScript. Developer API Up to 2500 articles per knowledge base... [Read more](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/#pricing-and-plans)

### Business

$500.00/month

Additional $25 per additional author per month, additional $50 per additional knowledge base. All features included in Pro Single Sign-on (SSO) Custom roles and permissions for granular access control Priority support (skip to front of line) "Support team is awesome, responsive and always results driven." Pay by invoice or purchase order 99.5% uptime SLA with service level credits Compliance agreements for HIPAA and GDPR Up to 5000 articles per knowledge base 10% discount for yearly plans, 15% discount for 2-year plans, 20% discount for 3-year plans + 25% discount for purpose-driven orgs.... [Read more](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/#pricing-and-plans)

[Adit](https://www.softwareadvice.com/dental/adit-profile/)

4.68

[(291)](https://www.softwareadvice.com/dental/adit-profile/reviews/)

Best for:On the rise

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Adit is a practice management software designed for healthcare practices such as dental, optometry, chiropractic, and orthodontic offices. It centralizes communication, automates workflows, and simplifies administrative tasks. The platform integrates with practice management systems such as Dentrix, Eaglesoft, and OpenDental to create a unified operational system. Features include AI-powered tools such as an AI Front Desk Agent that manages after-hours and missed calls, schedules appointments, and updates electronic health records. AI Call Intelligence monitors conversations to recover missed bookings, automate follow-ups, identify patient concerns, and assess staff performance. The communication system combines VoIP phone service, patient texting, email campaigns, internal chat, eFax, and mobile app access. Operational tools include digital forms, online scheduling, automated appointment reminders, insurance verification automation, and task management. Additional features include practice analytics dashboards, treatment plan management, payment processing, patient recall systems, and review management. The platform consolidates functions such as phones, texting, reminders, forms, scheduling, payments, reviews, analytics, and insurance verifications into one system. The mobile app allows staff to manage communications and tasks remotely.... [Read more](https://www.softwareadvice.com/dental/adit-profile/)

### Best rated features:

Contact Database

5.0

Rescheduling

5.0

Records Management

5.0

Role-Based Permissions

5.0

### Worst rated features:

Charting

3.6

Availability Management

4.0

Customizable Reports

4.0

[See all features](https://www.softwareadvice.com/dental/adit-profile/#key-features)

[Crewhu](https://www.softwareadvice.com/gamification/crewhu-profile/)

4.86

[(98)](https://www.softwareadvice.com/gamification/crewhu-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Crewhu is a customer feedback and employee recognition software designed to help businesses improve online reputation and gamify various metrics. Key features include activity tracking, negative feedback management, performance metrics, peer-to-peer recognition and goal setting/tracking. Teams using Crewhu can collect transactional feedback daily, receive notifications about customer feedback and send automated relational surveys to clients to optimize customer satisfaction. The application enables managers to choose metrics that align with their organization's goals, create gamification programs and launch contests to improve employee engagement. Additionally, it allows employees to recognize team members, set up automated company anniversary and birthday badges and facilitate collaboration and communication using various core value badges. Crewhu offers a personalized store, which lets organizations reward their employees with prizes, gain insights into the number of bucks rewarded via a dashboard and redeem prizes from any devices using accumulated points. It is available on monthly as well as annual subscriptions and support is extended via FAQs, phone and inquiry form.... [Read more](https://www.softwareadvice.com/gamification/crewhu-profile/)

### Best rated features:

Rewards Management

5.0

Dashboard

5.0

Employee Recognition

5.0

Recognition Tracking

5.0

### Worst rated features:

Peer-to-Peer Recognition

3.8

Goal Management

4.0

Performance Management

4.0

[See all features](https://www.softwareadvice.com/gamification/crewhu-profile/#key-features)

### Basic

$99.00/month

[See full pricing details](https://www.softwareadvice.com/gamification/crewhu-profile/#pricing-and-plans)

[Sogolytics](https://www.softwareadvice.com/hr/sogosurvey-profile/)

4.69

[(730)](https://www.softwareadvice.com/hr/sogosurvey-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. The platform is purpose-built to support teams of all kinds: intuitive enough for business users, powerful enough for analysts, and customizable for every audience. Design sophisticated, personalized feedback flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize results immediately. No waiting, no digging. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time. And while Sogolytics’ technology is sophisticated, its support model is refreshingly human. Its 24/7 customer support team is available whenever you need a partner, not just a platform.... [Read more](https://www.softwareadvice.com/hr/sogosurvey-profile/)

### Best rated features:

Workflow Management

5.0

API

5.0

Visual Analytics

5.0

Question Piping

5.0

[See all features](https://www.softwareadvice.com/hr/sogosurvey-profile/#key-features)

### Pro

$66.00/month

Billed $788 Annually.

### Pro Max

$99.00/month

Billed $1188 annually

### Free Pro

$0.00

Free for life

[See full pricing details](https://www.softwareadvice.com/hr/sogosurvey-profile/#pricing-and-plans)

[Smile.io](https://www.softwareadvice.com/customer-loyalty/smile-io-profile/)

4.87

[(67)](https://www.softwareadvice.com/customer-loyalty/smile-io-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Smile.io is the leading loyalty platform built for scaling and enterprise commerce brands on Shopify Plus. Powering programs for over 100,000 merchants, Smile helps brands turn one-time shoppers into repeat, high-value customers through points, VIP tiers, referrals, and personalized rewards. As the only loyalty platform both Built for Shopify status and Shopify Technology Partner certification, Smile is both deeply integrated with Shopify's latest technology while being trusted by Shopify at scale. With Smile, you get both quality and scale. Key capabilities include: - Embedded loyalty experiences across product pages, checkout, and customer accounts to drive visibility and redemption. - Flexible program design with points, VIP tiers, referrals, promotional multipliers, and fully branded loyalty pages. - Advanced analytics and performance insights including repeat purchase rate, customer lifetime value, and benchmarking against top-performing brands. - Enterprise-ready integrations with Klaviyo, Gorgias, Judge.me, and 30+ ecommerce tools to activate loyalty across every channel. - Smile Plus for high-volume brands, offering expanded customization, loyalty landing page builders, and enhanced reporting for complex program strategies. Trusted by leading Shopify brands like Polaroid, Liquid Death, Monos, and Hush Puppies, Smile helps mid-market and enterprise merchants increase repeat revenue, strengthen customer relationships, and reduce reliance on paid acquisition.... [Read more](https://www.softwareadvice.com/customer-loyalty/smile-io-profile/)

### Best rated features:

Customer Profiles

5.0

Incentive Management

5.0

ROI Tracking

5.0

Dashboard

5.0

### Worst rated features:

Transaction History

4.0

[See all features](https://www.softwareadvice.com/customer-loyalty/smile-io-profile/#key-features)

### Free

$0.00

Launch a basic loyalty program with points and referrals for up to 200 monthly orders. It's perfect for smaller stores just getting started.... [Read more](https://www.softwareadvice.com/customer-loyalty/smile-io-profile/#pricing-and-plans)

### Essential

$15.00/month

Everything you need to create an on-brand program your customers will love.

### Standard

$79.00/month

For new stores building their first customer base

[See full pricing details](https://www.softwareadvice.com/customer-loyalty/smile-io-profile/#pricing-and-plans)

[Contentsquare](https://www.softwareadvice.com/customer-experience/contentsquare-profile/)

4.81

[(116)](https://www.softwareadvice.com/customer-experience/contentsquare-profile/reviews/)

Best for:Customer support

### Pricing availability

Free trial: Not available

Free version: Available

Software Advice Summary

Contentsquare is for brands who offer products or services on websites or apps and are interested in offering an extraordinary experience to increase digital customer engagement, conversions and revenue. Our cloud-based digital experience analytics platform tracks billions of digital interactions, and turns these digital behaviors into intelligent recommendations everyone can use to improve the customer experience, grow revenue and fuel innovation. From optimizing content to enhancing their experimentation performance, we equip teams with all the insight they need to make better, smarter, faster decisions for their website, mobile web or mobile native or hybrid app. Features include - Session Replay - Customer Journey Analysis - Zone-based Heatmaps - Merchandising Analysis - Mobile App Analysis - Impact Quantification - AI Insights - Struggle and Error Analysis - Web Performance Monitoring & more. Contentsquare is trusted by more than 800+ clients across industries such as Retail, Financial Services, B2B, Travel, Leisure and Telecom for understanding which site elements are driving conversions, whether that is a transaction, sign up, site download & more.... [Read more](https://www.softwareadvice.com/customer-experience/contentsquare-profile/)

### Best rated features:

Customer Segmentation

5.0

API

5.0

For Mobile

5.0

Customizable Reports

5.0

### Worst rated features:

Multi-Channel Data Collection

3.6

Referral Tracking

3.7

Real-Time Notifications

3.8

Website Analytics

4.0

[See all features](https://www.softwareadvice.com/customer-experience/contentsquare-profile/#key-features)

[Gladly](https://www.softwareadvice.com/call-center/gladly-profile/)

4.82

[(139)](https://www.softwareadvice.com/call-center/gladly-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate & Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.... [Read more](https://www.softwareadvice.com/call-center/gladly-profile/)

### Best rated features:

Issue Management

5.0

Text Analysis

5.0

Forms Management

5.0

Interaction Tracking

5.0

### Worst rated features:

Negative Feedback Management

4.0

Progressive Dialer

4.0

Canned Responses

4.0

[See all features](https://www.softwareadvice.com/call-center/gladly-profile/#key-features)

[LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)

4.67

[(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/)

Best for:Popular

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features. With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. Start with a 1-month free trial, no credit credit card needed.... [Read more](https://www.softwareadvice.com/crm/liveagent-profile/)

### What users love

-   Unified and efficient support
-   Real-time chat for support
-   Intuitive and user-friendly design

### To take in mind

-   Email handling and usability issues
-   Outdated and cluttered interface
-   Limited and outdated mobile experience

### Best rated features:

Corrective and Preventive Actions (CAPA)

5.0

Drag & Drop

5.0

Transfers/Routing

5.0

Issue Tracking

5.0

### Worst rated features:

Audit Trail

1.0

Multi-Channel Management

2.0

[See all features](https://www.softwareadvice.com/crm/liveagent-profile/#key-features)

### Small

$15.00/month

$15 agent/month (billed annually) — $19 agent/month (billed monthly)

### Medium

$29.00/month

$29 agent/month (billed annually) — $35 agent/month (billed monthly)

### Large

$49.00/month

$49 agent/month (billed annually) — $59 agent/month (billed monthly)

[See full pricing details](https://www.softwareadvice.com/crm/liveagent-profile/#pricing-and-plans)

[Glassbox](https://www.softwareadvice.com/customer-experience/glassbox-profile/)

4.94

[(54)](https://www.softwareadvice.com/customer-experience/glassbox-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Designed for businesses in insurance, travel, telecommunications, retail and other industries, Glassbox is a cloud-based solution that helps streamline web analytics via session replay, customer journey mapping, heatmaps and more. Key features include funnel analysis, record keeping, interaction tracking, performance metrics, big tracking and third-party integration. Additionally, the platform also provides customer support via chat, phone, FAQs and more.... [Read more](https://www.softwareadvice.com/customer-experience/glassbox-profile/)

### Best rated features:

Geographic Maps

5.0

Predictive Analytics

5.0

Multi-Channel Data Collection

5.0

Customer Segmentation

5.0

[See all features](https://www.softwareadvice.com/customer-experience/glassbox-profile/#key-features)

[Chekkit](https://www.softwareadvice.com/customer-communications-mngt/chekkit-profile/)

4.84

[(82)](https://www.softwareadvice.com/customer-communications-mngt/chekkit-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Chekkit is a cloud-based reputation management solution that caters to service-oriented businesses such as dentists, chiropractors, brokers and more. Key features include campaign management, response management, review monitoring and sentiment analysis. Chekkit helps users to capture leads and save their website visitors' names and contact numbers. The solution also provides users with a live-chat widget that can be added to their websites and be used to respond to different customer queries. Additionally, Chekkit offers users negative feedback management functionality and an internal dashboard that helps them to keep track of their business procedures from a single place. It also provides users with mobile applications for Android and iOS devices. Services to users are offered on a monthly subscription basis that includes support via phone and email.... [Read more](https://www.softwareadvice.com/customer-communications-mngt/chekkit-profile/)

### Best rated features:

Customizable Branding

5.0

Response Management

5.0

Real-Time Notifications

5.0

Text Analysis

5.0

[See all features](https://www.softwareadvice.com/customer-communications-mngt/chekkit-profile/#key-features)

### Chekkit Basic

$149.00/month

Month-to-month billing

### Chekkit Premium

$229.00/month

Month-to-month billing

[See full pricing details](https://www.softwareadvice.com/customer-communications-mngt/chekkit-profile/#pricing-and-plans)

1

[2](https://www.softwareadvice.com/customer-experience/?page=2)[3](https://www.softwareadvice.com/customer-experience/?page=3)[4](https://www.softwareadvice.com/customer-experience/?page=4)[5](https://www.softwareadvice.com/customer-experience/?page=5)

...

[24](https://www.softwareadvice.com/customer-experience/?page=24)

## Popular Comparisons

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LiveAgent vs Zendesk Suite

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## Your Guide to Top Customer Experience Software, June 2025

Software Advice uses reviews from real software users to highlight the top-rated Customer Experience products in North America.

[Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/)

#### Explore FrontRunners

-   [Calabrio ONE](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/)
-   [Dovetail](https://www.softwareadvice.com/product/345899-Dovetail/)
-   [Experience.com](https://www.softwareadvice.com/customer-experience/xmp-profile/)
-   [GatherUp](https://www.softwareadvice.com/survey/gatherup-profile/)
-   [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/)
-   [Glassbox](https://www.softwareadvice.com/customer-experience/glassbox-profile/)
-   [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/)
-   [Kangaroo](https://www.softwareadvice.com/contest/kangaroo-profile/)
-   [Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/)
-   [Nextiva Contact Center](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/)
-   [Preferred Patron Loyalty](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/)
-   [Real Time Feedback](https://www.softwareadvice.com/customer-experience/feedback-profile/)
-   [RingCX](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/)
-   [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/)
-   [Sogolytics](https://www.softwareadvice.com/hr/sogosurvey-profile/)
-   [Spark Chart](https://www.softwareadvice.com/customer-experience/spark-chart-profile/)
-   [SurveyLegend](https://www.softwareadvice.com/survey/surveylegend-profile/)
-   [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/)
-   [SurveySparrow](https://www.softwareadvice.com/survey/surveysparrow-profile/)
-   [Survicate](https://www.softwareadvice.com/website-optimization/survicate-profile/)
-   [Survio](https://www.softwareadvice.com/polling/survio-profile/)
-   [UJET](https://www.softwareadvice.com/telemarketing/ujet-profile/)
-   [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)
-   [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/)
-   [Zoho Survey](https://www.softwareadvice.com/customer-experience/zoho-survey-profile/)

“Usability” includes user ratings for Functionality and Ease of Use.

“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.

Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication.

Every time your customer engages with your company in any way, they're having a customer experience. This includes every touch point and interaction across the full customer life cycle: digital encounters, product experiences, interactions with employees, and even word of mouth chatter from other customers.

Gartner defines customer experience (CX) as "the customer's perceptions and related feelings caused by the one-off and cumulative effect of interactions with a supplier's employees, systems, channels, or products." ([Full article available to Gartner clients.](https://www.gartner.com/doc/3904780))

The question is: how much control do you have over those experiences? And—crucially—do you understand your customers' needs and preferences well enough to cater to them?

Every customer has their own mix of expectations, needs, and tolerance levels. Customers reward businesses that deliver on their preferences and will abandon those who don't. Given these high stakes, businesses are turning to CX software to better understand their customers and how to deliver the experiences they want.

In this Buyer's Guide, we'll help you understand the following:

[What is customer experience software?](#Whatiscustomerexperiencesoftware)

[Common features of customer experience software](#Commonfeaturesofcustomerexperiencesoftware)

[What type of buyer are you?](#Whattypeofbuyerareyou)

[Benefits of customer experience software](#Benefitsofcustomerexperiencesoftware)

[Key considerations](#Keyconsiderations)

[Market trends to understand](#Markettrendstounderstand)

## What is customer experience software?

Customer experience software is closely related to [customer relationship management (CRM) software](https://www.softwareadvice.com/crm/), as well as [customer feedback](https://www.softwareadvice.com/survey/) and [customer service](https://www.softwareadvice.com/crm/customer-service-comparison/) solutions. Where CX software differs is its focus on leveraging customer insight to create actionable improvements in the customer journey. This CX transformation can happen at the individual or organizational levels.

At the individual level, CX software distinguishes individual customers from your amorphous group of “customers," defining them instead by their personal needs and preferences. In other words, it helps you define your customers as they want to be treated: as individuals.

CX software can track individual customer behavior and preferences, flag individual customers at risk of churning, leverage predictive analytics to anticipate behavior, and suggest more personalized experiences for a customer or segment of customers.

At the organizational level, CX software can track patterns at key touch points throughout the customer journey, identifying pain points or problem areas internally. This could include, for example, a comparison of customer satisfaction scores between service channels or departments. By identifying weak areas within the organization, CX professionals can work toward company procedure changes and improve the customer experience externally.

_Net Promoter Score impact analysis in_ CloudCherry _software (_[Source](https://www.capterra.com/p/145563/CloudCherry/)_)_

## Common features of customer experience software

Customer experience software typically offers some or all of the following functionality:

**Predictive analytics**

Uses artificial intelligence, predictive modeling, or machine learning capabilities to provide deeper insights and/or suggested actions for how to improve the customer experience.

**Survey management**

Allows users to design, schedule, and conduct surveys, polls, and questionnaires, as well as to collect and analyze survey data.

**Data analytics**

Collects and presents data in order to analyze and report key findings on CX performance indicators.

**Text analytics**

Extracts meaningful CX data from text-based interactions using natural language processing or sentiment analysis to automatically quantify and categorize text data.

**Multi-channel**

A broad group of applications designed to monitor the performance of and/or communicate through various channels. This could email, live chat, social media, and more.

**Closed loop/ticketing**

Tracks customer service interactions or flags customer issues and automates the issue resolution process. Creates tickets to assign agents to resolve customer issues.

**Journey mapping**

Allows the user to visualize and customize customer journeys, or analyze customer satisfaction at specific touch points along the customer journey

## What type of buyer are you?

Different companies have different approaches to CX management. One of the most significant factors affecting a company's strategy is its size and organizational structure.

**Enterprise businesses:** Large institutions and multinational corporations are ideal candidates for the most robust and full-featured CX platforms, due in part to the complexity of their internal organizations and the scale of their customer bases. Full CX suites can monitor customer journey changes across the organization and facilitate personalized experiences for many customers simultaneously, but are fairly pricey compared to narrower software options.

**Midsize corporations:** Midsize businesses can usually get by with less comprehensive CX management tools, so long as they can clearly identify all business units that impact the customer experience. Many midsize companies are finding that a certain degree of cross-department cooperation is needed to support an improved CX. Management tools that monitor interactions by sales, marketing and service departments can quickly identify internal inefficiencies that lead to a poor CX.

**Small businesses:** Small businesses rarely need the comprehensive CX management suites used by enterprises. Instead, they often opt for channel-specific or function-specific applications. They might, for example, choose a text analytics tool to monitor their [live chat](https://www.softwareadvice.com/live-chat/) and email interactions. Alternatively, they might choose a single survey tool to gather feedback from their customers on the phone, in follow-up emails or when browsing a self-service page online.

## Benefits of customer experience software

While we've covered some benefits of CX software in the sections above, here are some of the most notable ones:

**Better understand customers' journeys:** CX software can collect and organize customer feedback at specific points throughout the customer journey, providing insight into moments that are going well and moments that need improvement.

**Close the loop on customer issues:** Some CX solutions offer "closed-loop" case management functionality. This means that when customers provide negative survey feedback or raise an issue, the software automates the issue resolution process, usually by creating a support ticket so staff can act quickly.

**Break down silos by consolidating customer data:** Most CX software is built with integrations in mind so that departments across an organization can get a deep, unified look into the customer experience. This could include operational, transactional, attitudinal, or experiential customer data.

**Personalize the customer experience:** Some CX solutions offer predictive analytics capabilities that facilitate individually personalized experiences, based on past customer feedback or behavior.

**Explore qualitative customer feedback in-depth:** Some CX software offer text analytics tools that can quickly analyze open-ended, qualitative customer comments, such as from surveys, reviews, social media, emails, or chat logs. These tools will generally code and group comments by topic, theme, or sentiment, giving you a big picture view of qualitative data.

## Key considerations for purchasing customer experience software

When purchasing new software, it’s always important to take note of a few things during the buying process:

-   **Your business’s needs:** Before you decide to buy a customer experience software, you should assess your organization’s needs as well as your end goal for implementing such software. Do you want to monitor and improve the performance of your customer-facing systems? Or you want to find details on a specific area concerning customer satisfaction?
    
    If you are looking to monitor the customer journey through your sales funnel and improve customer experiences by facilitating personalized experiences, then opt for a fully-featured CX suite with customizable surveys, customer feedback collection, and management capabilities. This will help you gain deeper insights into customers’ likes and dislikes. If you have concerns about your customers’ experience and need to dig in deeper to get more data regarding their experiences, purchase decisions, and interactions, then go for a software with narrower functionalities. This can include anomaly detection, built-in text analytics, and knowledge management.
    
-   **Integration with other systems:** In order to support you with information on prospective and existing customers, integration between your new software and your existing systems is important. Be sure to check with your prospective vendor to make sure that they integrate with the systems you already have in place, such as [customer relationship management (CRM) software](https://www.softwareadvice.com/crm/), [marketing software](https://www.softwareadvice.com/category/4630-marketing/), [customer service](https://www.softwareadvice.com/crm/customer-service-comparison/) and [help desk software](https://www.softwareadvice.com/help-desk/), and [product analytics software.](https://www.softwareadvice.com/product-analytics/)
    

## Market trends to understand

**As CX software fragments, know what you're looking for.** The CX software market overlaps heavily with related software such as [CRM](https://www.softwareadvice.com/crm/), [customer service](https://www.softwareadvice.com/crm/customer-service-comparison/), [customer feedback](https://www.softwareadvice.com/survey/), and [customer engagement](https://www.softwareadvice.com/crm/customer-engagement-comparison/)—this results in a fragmented landscape. According to Gartner, as the benefits of a customer-centric approach become more well known, some vendors from related software markets are branding their products as CX solutions, which may not have full-featured CX functionality ([full content available to Gartner clients](https://www.gartner.com/en/doc/3874972-realizing-the-benefits-of-superior-customer-experience-a-gartner-trend-insight-report)).

Businesses looking for a full-featured solution will be pleased with all that a CX suite has to offer. At the same time, CX is broad, as it encompasses any and all types of customer experiences. In this way, businesses that want to focus on a particular type of customer experience or that need a specific, narrow feature set should look at CX software as well the closest related market.

### Related Customer Experience Software

-   [CRM Software](https://www.softwareadvice.com/crm/)
-   [Client Onboarding Software](https://www.softwareadvice.com/client-onboarding/)
-   [Contact Management Software](https://www.softwareadvice.com/crm/contact-management-comparison/)
-   [Customer Journey Mapping Tools Software](https://www.softwareadvice.com/customer-experience/journey-mapping-comparison/)
-   [Customer Retention Software](https://www.softwareadvice.com/customer-retention/)
-   [Customer Success Software](https://www.softwareadvice.com/customer-success/)