Online reviews are critical to our business and Trustpilot allows us to integrate, seamlessly, with Google and Facebook.

Where to start. Ease of use, customer support, online resources and, most importantly, completely customizable solutions that allow us to maximize all customer touchpoints. The customized solutions, from automatically sending out reviews to google integration, is what I like most about Trustpilot. We use Trustpilot to automatically send out product-specific review invites with every purchase. In the case that we the customer is purchasing apparel, there are apparel specific data points you can collect, like fit, fabric and quality. This is critical for us as we look to differentiate ourselves from other companies out there. Additionally, the review platform is easy to navigate and easy for the customer to leave a review. They also make it very easy to allow us to respond back to the customer as well.

The only issue that I have had with Trustpilot is when we submit evidence that a review is not authentic. It takes too long and requires too much data for them to pull the review right away. Often times we will get a slew of fabricated reviews in the middle of a large campaign and those fabricated reviews can interrupt the momentum we look to gain.

The primary benefit is that we are able to promote a message of trust to our potential customers with highly visible assets. Gathering reviews on such a large scale ensures the quality of service is made clear and we believe this is vital in our marketing in the early stages of the sales funnel. With so much of it being automatic is has also saved us countless man hours that would otherwise be devoted to requesting and processing feedback/reviews.

The ability to collect and moderate reviews is made really easy in their business portal and API links. We are able to send out invitations to reviews automatically to our customers which then enables us to collect a lot of great feedback, but also important constructive criticisms. The stringent rules on who can leave a review ensures that sabotage is non-existent. Only customers who have proved they have had a direct buying or service experience are allowed to review, meaning spam or malicious negative reviews are taken care of quickly. The compliance team at Trustpilot is great for this. The features that they enable us to embed into our marketing and online material (on the upgraded package) offer a great additional trust element to our brand message that is easy to use and easily customised.

Customer support is really lacking when it comes to communications regarding account issues. Billing problems result in downgrading of the account and almost complete loss of functionality with no warning, despite having a dedicated account manager. Trying to get assistance from their customer support team late in the afternoon or on a Friday is impossible as you get sent around in circles emailing/calling different people.

I have had a great experience with Trustpilot so far, and it also saves me time searching to know if a particular major service is legit or not.

I love the fact that I can always get the most important review and people's feedback on a particular product or service before I proceed to use the service. It has been really helpful.

I would want to suggest if it will be possible, that Trustpilot should be integrated with major shopping and services websites to show people review on what they're about to purchase.

It gives customer's a voice and ability to bring in new customers.

The reviews need to be reviewed just as Google reviews needs.

Overall, I am very pleased with Trustpilot. It is easy to use, provides a great range of customer reviews, and is a great resource to refer to when making decisions.

Trustpilot has been a great tool for me to find customer reviews about products and services. I love that it is easy to use and that it covers a wide range of products and services. The reviews are very helpful in making informed decisions.

The only issue I have found with Trustpilot is that sometimes the reviews can be biased or not very accurate. I would like to see more checks and balances in place to ensure that reviews are more accurate and reliable.

An easy way for customers to provide quality and trusted feedback. Brands and customers are used to Trustpilot so we can ensure what we are receiving is quality.

The cost was quite high. Wasn't the easiest to integrate for automated reviews.

To sum up, I would recommend Trustpilot to everyone.

I use Trustpilot every time I want to be safe on the Internet. It is really easy to use and very intuitive. The reviews really help me when I am not sure if a website, app or software is legit.

For my experience, there has never been anything I did not like about this software.

I like the software very much, it makes us as a company try harder to make all of our customers satisfied so that they are more likely to leave a good review on our company.

There is nothing i can come up with that can be improved. Its easy and very pleasing to use

Leaving a feedback on Trustpilot usually prompts quick response in regard to customer service queries compared to the conventional method of emailing customer support

I can easily verify authenticate user experience from various customers concerning the softwares and platforms i intend on using.

I currently have no queries about Trustpilot, they are a force to be reckoned with because Brands are forced to promptly respond to their customers enquiries which is good for business.

Blissful, my experience with Trustpilot is blissful and I hope it remains like that forever, because I want to recommend it to my mates

I am always searching for online gigs and in order for me to locate reliable gigs, I always use Trustpilot and it has never disappointed me, I always find reliable reviews from actual users, thus it is a great platform, especially for people who are fond of online jobs. This site will certainly prevent you from falling prey to deceitful online jobs, and help you find the right ones. In conclusion, I love Trustpilot

If I were to disclose a dislike about this software, I would be lying, it is an amazing software.

Its the most popular review site for our customers so it is critical that we are able to manage our brand reputation from the same platform.

We were dealing with a lot of negative reviews from customers after a billing issue in our internal systems. Because most of our customers went to TrustPilot, we were alerted immediately about the situation and were able to deploy a solution immediately. We were able to reach out to our customers who submitted a negative review and get 75% of those reviews taken care of and most of those customers removed the negative reviews.

I wish there was some AI built into the software that helped in crafting messages to customers. We think it is important that each message to our customers is unique and does not look canned. Sometimes that can take a very long amount of time. It would also be great to be able to track who removed their negative reviews.

We had an issue with the software last year. I tried reaching out globally to an Trustpilot representative. Very little luck. So I did find the email address of the founder and send an email to him - which let to results within the hour. After this experience I had another incident - had better availability to reach the help desk, however they were not available on the posted hours for the US tech support when calling. We have been on Trustpilot for several years and obviously like it. I recently spoke to an account representative - all she wanted to do was push the flavor of the month and was not really familiar of who we are. It would be really nice if she would have known a little bit about us before the call. Overall Trustpilot is a good choice for your business - they do need to figure out the customer service component though, specifically training and how to perhaps address some of the "uniqueness" of being global (not an easy task)

The grading system is the toughest one around and as such lends credibility to our business.

I find the algorthim to move up in your rating too tough. It seems to takes forever. I would add a feature where it calculates of how many 5 star reviews you need to receive in order to move the dial of the Trustscore

Trustpilot is really very reassuring as a customer. Indeed before buying on a site that I do not know, I always watch reviews on forums and very often I rely on Trustpilot. I look at the note as well as various comments and if I see that the site is reliable then I know that I can buy on the site without regret afterwards. Trustpilot is a trustworthy platform that greatly helps the customer to know whether the site on which one wishes to buy a pair of shoes, clothes or anything else is trustworthy or not!

Trustpilot is really easy to use and has a lot to offer to Internet users. The customer support is really good and the resources are available to help us choose whether the site is trustworthy or not. The review platform is easy to use and it is really easy for a customer like me to leave a review on the platform. Often the reviews are trustworthy and help to get good deals.

Sometimes, there are still some reviews that leave something to be desired and we can think that they are false or fabricated. Therefore, these sometimes negative or fabricated reviews do not convince me and sometimes prevent a good deal when the site was trustworthy but this is really very rare, we must admit!

Trustpilot is unfortunately the most popular choice for customer reviews and therefore is a necessary service for most businesses.

The ability to control unjust negative reviews is extremely limited and therefore leaves many businesses vulnerable to damaging reviews even when they operate to high standards.

Overall Trustpilot has been great to work with. Initially we were hesitant to utilize a service like this, but we agreed to a short trial and before it even ended we were able to realize the value we would be receiving. The customer service/support team has been great to work with. Implementation was quick and painless and we were up and going in no time.

Our experience with Trustpilot has been great. I like the auto-invitation feature that we have integrated with our shopping cart. This allows us to consistently reach out to our customers and ask to share their experiences with others. The platform gives us the ability to see what our customers are saying and respond to their praises or concerns. While there is no way to alter or remove reviews that may not be flattering, as it should be, there are systems in place to flag reviews for their compliance team to investigate for things such as vulgar language, or a product review instead of service review, etc... The compliance team seems to be thorough and responsive. The "Trustboxes" that you can add to your site and/or emails is really a value add from the platform. This allows you to syndicate the reviews that you are receiving in different channels as well as provide additional SEO benefits in certain circumstances.

We have not ran into anything with this platform that I would call a con to their system. Sometimes there can be some discrepancy on what is or is not a review that should be removed, but that is just part of it.

Ease of use on dashboard and excellence in collecting and soliciting reviews in a customizable scripted fashion.