All Trustpilot Reviews

1-25 of 1,139 Reviews

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Ibadat

Leisure, Travel & Tourism, 51 - 200 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed January 2024

Increase your Business Revenue with Trustpilot!

User Profile

Lovely

Verified reviewer

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

Helpful for taking a new decissions

If you have any good or bad feelings about any company/business then Trustpilot can be your one of the best selection to express your feelings. I just use this to get exact information and clear concept about a business. I think this website can help you in this specific way.

PROS

There are many world-class review platform for any general products, services or company. I know few few of them, for example- SiteJabber, Trustpilot, BBB, Highya etc. But, Trustpilot is one of the best review platform. Because, in Trustpilot I can find lot's of reviews under any businesses or products. That really help me to take decision before buying any products or services from a company. Trustpilot helps by showing Good and Bad reviews in the same place, so it is very easy to compare all the feedbacks and there is less chance to be misguided. Really love this customer review management website very much!

CONS

This is honestly a great platform to express customer's feelings about a business. But, sometimes they can put many fake reviews. Though, Trustpilot has the most powerful review filtering system that's why I can not believe all the reviews 100%. But, Trustpilot can give you a clear concept about a business.

Vendor Response

Hi Lovely, Thanks for the review! We're so happy to hear you've found Trustpilot to be one of the best review platforms. We do have many ways we fight fake reviews and misuse of our site. You're always free to notify our team if you think any review goes against our guidelines. Let's upgrade the world with reviews!

Replied April 2019

Amy

Real Estate, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed February 2022

Managing Customer Experiences and Finding Solutions for Negative Brand Reputation

Its the most popular review site for our customers so it is critical that we are able to manage our brand reputation from the same platform.

PROS

We were dealing with a lot of negative reviews from customers after a billing issue in our internal systems. Because most of our customers went to TrustPilot, we were alerted immediately about the situation and were able to deploy a solution immediately. We were able to reach out to our customers who submitted a negative review and get 75% of those reviews taken care of and most of those customers removed the negative reviews.

CONS

I wish there was some AI built into the software that helped in crafting messages to customers. We think it is important that each message to our customers is unique and does not look canned. Sometimes that can take a very long amount of time. It would also be great to be able to track who removed their negative reviews.

Reason for choosing Trustpilot

Trustpilot has the most robust set of features and ability to contact customers directly rather than just through the website itself where they are unlikely to see the comment.

User Profile

Jacob

Verified reviewer

Furniture, 1,001-5,000 employees

Used monthly for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed January 2024

Disappointing Service and Misleading Practices

As a customer, I expect a certain level of sincerity and professionalism from companies, especially those that promote genuine customer experiences. Unfortunately, my interactions with this company have been utterly disappointing, characterized by a lack of real communication and a failure to adhere to their own stated guidelines. I approached the company with a serious concern that directly contradicted their community guidelines. Rather than receiving a thoughtful response, I was met with robotic, automated replies. These messages, which were ostensibly translated into Danish, failed to address the specific issues I raised. It's perplexing and frustrating to receive a response in a language that suggests no genuine effort to understand my initial communication. Furthermore, the company's reliance on automated responses underlines a significant gap between their professed values and actual practices. It's disheartening to see a company talk about authenticity and customer engagement, only to hide behind generic, automated messages that offer no real solutions or acknowledgments of the problem. The irony is that their replies often reference their guidelines and rules, which, from my experience, they don't seem to follow themselves. This contradiction not only undermines their credibility but also highlights a worrying lack of accountability. For a company that is part of a platform like Trustpilot, which is designed to foster transparency and honest feedback, this behavior is particularly concerning. It's essential for such platforms to represent companies that genuinely interact and engage with their customers. Unfortunately, this has not been my experience. In conclusion, I am left with a sense of profound disappointment and frustration. The service I received was far from the sincere, problem-solving approach I expected. If the company is genuinely interested in improving and upholding its standards, I urge them to reevaluate their customer interaction strategies and start practicing what they preach. Until then, I can only advise others to approach this company with caution.

PROS

Their website is fairly well-designed and easy to use.

CONS

Untrustworthy business practices and kartel-like methods. Your score is greatly affected by your interest in buying the products to be able to build up positive reviews.

Vendor Response

Hi Jacob, Thanks for taking the time to share this with us. While we don't love hearing that you haven't had the best experience with Trustpilot, we appreciate feedback in all of its forms. If you could leave us with more information surrounding your account, we can follow up with our team on this one and try our best to improve your experience. Thanks, The Trustpilot Team

Replied January 2024

Khushi

Music, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed February 2024

Trustpilot

PROS

The platform itself has great value and is a useful tool for managing one's reputation.

CONS

I find it annoying that there isn't an app to expedite smartphone research.

Vendor Response

Hi Khushi, Thanks for your review. It's nice to know that you're finding our platform to be of great value for managing your reputation! Please know that we do have an app and this should be available to you in the app store. Thanks, The Trustpilot Team

Replied February 2024

Kevin

Retail, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Trust Pilot Reviews

It has been great working with them, they take fake reviews seriously and if we have a bogus review where someone is completely lying on the review they work diligently to take care of it.

PROS

I really like the structure and landscape of trust pilot reviews. They make it very fast and easy for customers to review your business.

CONS

This company is up and coming so i would say the fact that its not as easily and accessable as google etc

Reason for choosing Trustpilot

Trustpilot seemed more honest and trustworthy

Vendor Response

Hi Kevin, Thanks for taking the time to leave us a review. We're glad to hear that you're enjoying the ease of use of our platform. We hope you will continue using Trustpilot in the future! Thanks, The Trustpilot Team

Replied September 2022

Daniel

Gambling & Casinos, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

It was good to use.

It's an awesome service for the up coming youth through the world

PROS

It's fast less adds and it really efficient

CONS

The UI of Trustpilot let's be free and it's user friendly

Reason for choosing Trustpilot

The title of the service company gives am authentic gut about the company

Vendor Response

Hi Daniel, Thanks for sharing. It's great to know that you're finding Trustpilot to be fast and efficient! Thanks, The Trustpilot Team

Replied August 2023

Oualid

Facilities Services, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

The best review platform

Easy to navigate. They are also very easy to allow to respond to the customer as well.

PROS

It was easy the platform helps people with

CONS

For me, as a start lthink the site is great

Reason for choosing Trustpilot

the site solves some problems and is eay to work with

Vendor Response

Hi Oualid, Thanks for sharing. It's great to know that you've found Trustpilot to be the best review platform! Thanks, The Trustpilot Team

Replied July 2023

User Profile

Jonny

Verified reviewer

Financial Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed July 2018

Great features, not so great customer support

The primary benefit is that we are able to promote a message of trust to our potential customers with highly visible assets. Gathering reviews on such a large scale ensures the quality of service is made clear and we believe this is vital in our marketing in the early stages of the sales funnel. With so much of it being automatic is has also saved us countless man hours that would otherwise be devoted to requesting and processing feedback/reviews.

PROS

The ability to collect and moderate reviews is made really easy in their business portal and API links. We are able to send out invitations to reviews automatically to our customers which then enables us to collect a lot of great feedback, but also important constructive criticisms. The stringent rules on who can leave a review ensures that sabotage is non-existent. Only customers who have proved they have had a direct buying or service experience are allowed to review, meaning spam or malicious negative reviews are taken care of quickly. The compliance team at Trustpilot is great for this. The features that they enable us to embed into our marketing and online material (on the upgraded package) offer a great additional trust element to our brand message that is easy to use and easily customised.

CONS

Customer support is really lacking when it comes to communications regarding account issues. Billing problems result in downgrading of the account and almost complete loss of functionality with no warning, despite having a dedicated account manager. Trying to get assistance from their customer support team late in the afternoon or on a Friday is impossible as you get sent around in circles emailing/calling different people.

Vendor Response

Hi Jonny, Thanks for the review. It's great to hear you're enjoying collecting customer feedback on Trustpilot. We apologize for any trouble you've had when trying to get in touch with the team. We've let them know of your comments so they can improve on this ASAP - it's never our intention to send you in circles. Please don't hesitate to contact us with any other questions so we can do our best to improve your Trustpilot experience.

Replied April 2019

User Profile

Avela

Verified reviewer

Telecommunications, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

I have received alot of trust pilots than expected and it is much easier to access these

Trustpilots are part of my incetive at work so I tend to make sure that my name appear on the platform and trust pilots work the same as google reviews

PROS

The fact that a customer can mention my name and the whole world will know that I provided an efficient service

CONS

One star especially when they close to my name

Vendor Response

Hi Avela, Thanks for the feedback. We're glad to hear that you're finding our platform to be easy to use when accessing your reviews! Thanks, The Trustpilot Team

Replied March 2024

Sam

Marketing and Advertising, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2024

A great trust signal

PROS

Universally recognised by customers, helps to establish trust in legitimate reviews

CONS

Removing malicious or spam reviews can be a laborious process, however this is designed to safeguard the customers so is understandable.

Vendor Response

Hi Sam, Thanks for the kind words! We're happy to hear that you're enjoying using Trustpilot. Thanks, The Trustpilot Team

Replied May 2024

Anonymous

2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed March 2023

Sounds like a total sales scam

I've so far had a very bad experience with the bait n' switch from their website. The salesperson was not willing to be flexible with the contract. At least 99% of SaaS companies offer a monthly plan vs a 12-month plan. This company only offers a 12-month plan and bills quarterly. Completely false advertising of their pricing and commitment.

PROS

It's nice to have another place where folks can review our company.

CONS

Beware of total sales scam! First off, we've received nothing but 5-star reviews, but somehow Trustpilot only displays a 4.1-star average. It's as if it's some kind of tactic to get us to reach out to them so they can sell us on a BS 12-month contract. Their website is a total bait n' switch, as it says nothing about being billed quartlery (only shows monthly price). They also bury their mention of a 12-month contract way at the bottom in the FAQ section.

Reason for choosing Trustpilot

We only chose them because our competitor is using them. However, we'll find a different method of displaying reputable reviews.

Vendor Response

Hi, Thanks for the feedback. We just want to clear the air on a few things. A company's TrustScore is calculated on a scale from 1 to 5. For businesses with less than 10,000 reviews, the overall TrustScore is recalculated immediately after a new review is posted. For businesses with more than 10,000 reviews, TrustScore recalculation happens once per day, since the TrustScore will not change as quickly once this threshold is reached. The formula for calculation considers three factors: time span, frequency, and Bayesian average. Regarding payment terms - these should have been made clear in your contract. If you have any questions around them, please feel free to get in touch with your Account Manager so they can take a look and help from there. We'd love to help you enjoy your Trustpilot experience. If you have any questions, concerns, or suggestions on how we can help, please don't hesitate to get in touch. Thanks, The Trustpilot Team

Replied March 2023

Vickie

Arts and Crafts, 2-10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed June 2020

Expensive for what it does

PROS

Can't think of any pros but plenty of negatives

CONS

Expensive, hard to integrate with website. Low rate of reviews received. Left after 2 years to discover there's much better review software out there.

Reasons for switching to Trustpilot

Switched from free to paid to get product reviews

Vendor Response

Hi Vickie, Thanks for the feedback. We're sorry to hear that you didn't enjoy your Trustpilot experience. We do know what we do comes at a cost, but hope that our pricing modules fit all companies needs. However, we'll be sure to let our team know of your comments regarding our plans. We have loads of Support articles and provide access to a large team of support agents to try to help make your Trustpilot experience as seamless as possible and apologize if this wasn't the case. If there's anything we can do to improve your experience, we'd be happy to help at support@trustpilot.com.

Replied July 2020

Michael

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2020

Years of frustration, terrible investment

The last straw that finally pushed us to sign up with another review company (Verified-Reviews), was when a customer posted a horrible review about our company and insisted that we discount a product they wanted by 50% or they wouldn't remove the terrible review. We were not ok with extortion and thought showing Trustpilot this totally inappropriate demand from a rogue customer would result in the bad review being removed. Shockingly Trustpilot refused to take down the bad review even after we showed them proof in emails from the customer that they wouldn't remove the review unless we discounted one of our products by 50%. We had enough being taken advantage of by Trustpilots outrageous fees and contracts, then they allow customers to extort us, and customer service was horrible... we are SO glad we left!

PROS

Trustpilot had a better UI / design than other 3rd party review platforms, that eventually turned out to be a wolf in sheep's clothing mistake that our company should have recognized far sooner.

CONS

We find Trustpilot's renewal practices oppressive, with the exponential price demands, very unreasonable, and with terrible service on so many issues we experienced with their back end system. Then the amount of fake reviews being left by spammers was a daily annoyance that we had to manually flag; it became impossible to accept after we'd have multiple reviews left in a day from people leaving fake reviews on our acccount about a TV they bought, or a vacation package, it very quickly dissolved into nothing but a major headache for our team to monitor and Trustpilot's customer service was worthless.

Vendor Response

Hi Michael, Thanks for taking the time to leave us a review. We're so sorry to hear that you didn't enjoy your Trustpilot experience so much. We do work really hard to combat fake reviews and any misuse of our platform, but will be sure to let our team know of your feedback. If there's anything we can do to help out in the future, please don't hesitate to get in touch.

Replied November 2020

Debbie

Health, Wellness and Fitness, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2023

Trust Pilot from a Person who is not techie

Addresses customer complaints and feedback through a centralized platformImproves customer satisfaction and loyalty through the gathering and addressing of customer feedbackIncreases customer engagement and positive word-of-mouth through positive reviews and ratingsEnhances a business's online reputation and credibility through customer reviews.BenefitsImproves customer satisfaction through the gathering of valuable feedback and insightsIncreases sales and customer engagement through positive reviews and ratingsHelps businesses to build trust and credibility with potential customersProvides a platform for businesses to respond to customer reviews and resolve customer issues.

PROS

Offers a platform for customers to leave reviews and ratings for businessesProvides valuable insights for businesses to improve customer satisfaction and increase salesHelps businesses to build trust and credibility with potential customers through positive reviewsOffers both free and paid plans for businesses to use the platform.

CONS

May not provide a representative sample of customer opinions, as users may be more likely to leave reviews after negative experiencesMay be subject to fake or biased reviews, which can negatively impact a business's reputationMay not be suitable for businesses in certain industries, such as healthcare or finance, that require stricter privacy and security measures.

Vendor Response

Hi Debbie, Thanks for your feedback! We're so glad to hear that you're enjoying using our platform and have found it to offer valuable insights, and in building trust and credibility with potential customers. That's what we're here for after all! Thanks, The Trustpilot Team

Replied February 2023

User Profile

Anurag

Verified reviewer

Government Administration, 5,001-10,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed February 2023

Trust Pilot name is enough

My Overall experience with trust pilot is better than trust radius. Because trust pilot is free to post, never paid for review. Their most of reviewer are genuine and fully organic..

PROS

Trust pilot as above i said name is enough for their contribution in every possible sector, where trust and reliability is most important factor. I am using trust pilot sinse 2010.i feel their 75% of views express here are true and organic. Now a days everyday new frauds are coming in news, so people 's dont trust easily. This platform play significant role and help people in determining what is best for him. This is the only reason, I really liked this platform very much. I also have posted several reviews. You can check.

CONS

I dont like about trust pilot only one point, here anybody can post fake reviews. I suggested for trust pilot, first check genuineness of reviewer, so that no one post fake review. It also increased their reputation, reliability and trust.

Reason for choosing Trustpilot

As i above stated trust pilot is better than trust radius. Because trust pilot is free to post, never paid for review. This is their strength.

Vendor Response

Hi Anurag, Thanks for taking the time to leave us a review. We're so happy to hear that you've been a long time user of Trustpilot and enjoy using it for feedback! We do do lots to combat fake reviews and safe guard our platform. But, there's always room for improvement and we will definitely take your feedback in for the future. Thanks, The Trustpilot Team

Replied February 2023

Fahim Shahriar

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2022

Deciding To Trust Made Easy!

Before trusting a business or product I do my research and this platform has been my number one place for checking other peoples experience. This is far the best option available on the market.

PROS

This enables buyers to do a proper research about the business or product. Clears doubts and increases sales in case of businesses. A vast number of reviews can be found which is very helpful for users.

CONS

Nowadays fake reviews and scammers are filling up this platform which rises a lot of concern. If they work on this then surely it will be the best.

Vendor Response

Hi Fahim, Thanks for sharing your experience! It's great to know that you've found Trustpilot to be a great place to research a business before buying. Trust is at the heart of what we do, which is why our team is constantly working to fight fake reviews and misuse. Whilst we consistently invest time and resource into our fake reviews detection, for us, it's an ongoing process. We're always making updates to our automated systems, researching fake review patterns and recently we launched a legal initiative to combat review selling at its source - review seller networks. We know our work in this area isn't a catch-all and there will always be work to be done, but you know what Fahim, we're up for the challenge! Thanks, The Trustpilot Team

Replied July 2022

Louise

Health, Wellness and Fitness, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

CUSTOMER SUPPORT

3

FUNCTIONALITY