Create action and awareness of customer sentric business model

Easy to use, to understand for store staff

missing demographics feature and would like the software/hardware to be used as a customercounter

HappyOrNot as a product as well as the support team around it have been instrumental in the way we have worked with a global manufacturing client, focused on our food service delivery. We've been able to make data driven decisions on the basis of the feedback gathered and ultimately improve the experience of our end users significantly. Every need we've had with the tool (integrating with our reporting platform, changing questions, hierarchies etc), the team have been able to support us with, which is amazing!

I like the way HappyOrNot have developed the standard product and the reporting around it. It is visual, ease to use and there is a process for every step. The team in HoN have a can-do attitude and an answer for every question you may have. From setting up surveys and users, to having a global reporting platform to work with, they are one of the most professional teams I've had a chance to work with. I also appreciate how the product keeps developing with new features, training and so much more. Not only that, but this information about it reaches us constantly, challenging our own ways of thinking.

It would be difficult to note something I don't like about the tool, as it is a very well developed one, with a great support system.

Very Happy.

Very easy to use - instant feedback from customers.

Wall smileys are hard to take off walls - glue is extra strong.

This initiative was vital in our continued CX efforts to raise the bar for our customers. Working alongside the HappyOrNot team has been a dream. The team who sit behind the solution are world-class. I want to say a particular thank you to [sensitive content hidden], who have been phenomenal. Nothing is ever too much to ask, they truly go the 'extra mile' for their users, and the result is a fruitful professional relationship.

The introduction of our HappyOrNot feedback terminals has been an incredible success. Not only does it allow us to achieve our primary objective of measuring and monitoring the sentiment level of our customers, but it also allows us to reward our teams for their excellent contribution towards our customer experience.

I honestly can't think of any major drawbacks. The team at HappyOrNot are incredibly responsive to user feedback, so much so that they have introduced minor amendments/features we had recommended.

This product is very intuitive and easy to use which allows all employees to easily access real-time customer satisfaction data on the dashboard - this provides in-the-moment insights to a range of different departments and job roles, helping to shape decision-making. The HoN team are very responsive and [sensitive content hidden] always goes above and beyond to find solutions / answers to our questions and offers support, which is really appreciated. It is really useful to be able to monitor trends over time which also allows us to identify the key pain points in the customer experience and at what point they are most likely to occur e.g. day of the week, time of the day, etc. We are looking forward to seeing any future developments!

It would be great to be able to allow multiple choice answers on the "highlights" and "pain points" follow up questions. Having the option to edit the final open-ended question wording would also be a useful addition.