--- title: "Best Customer Journey Mapping Tools Software - 2026 Reviews & Pricing" description: "Find the best Journey Mapping Software for your organization. Compare top Journey Mapping Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/customer-experience/journey-mapping-comparison/" page_type: "subcategory" language: "en" --- [Home](https://www.softwareadvice.com/) / Customer Journey Mapping Tools Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Customer Journey Mapping Tools Software of 2026 Updated November 3, 2026 On this page 1. Popular Comparisons 2. Buyers Guide 3. Related Software Filter products 148 results ### Compare Products Showing 1 - 25 of 148 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [Contentsquare](/customer-experience/contentsquare-profile/) - Overall rating: 4.8/5 - Reviews: 124 - Starting price: $0.00 - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview Contentsquare is for brands who offer products or services on websites or apps and are interested in offering an extraordinary experience to increase digital customer engagement, [Read more](/customer-experience/contentsquare-profile/) #### Features ##### Best rated features - Customer Segmentation: 5/5 - API: 5/5 - For Mobile: 5/5 - Customizable Reports: 5/5 ##### Worst rated features - Multi-Channel Data Collection: 3.6/5 - Referral Tracking: 3.7/5 - Real-Time Notifications: 3.8/5 - Website Analytics: 4/5 [See all features](/customer-experience/contentsquare-profile/#key-features) #### Pricing ##### Free - Price: $0.00 ##### Growth - Price: $40.00/month - Starting from 7k monthly sessions. ##### Pro - Price: Custom - Pricing available upon request - Starting from 1m monthly sessions. [See full pricing details](/customer-experience/contentsquare-profile/#pricing-and-plans) --- ### [Glassbox](/customer-experience/glassbox-profile/) - Overall rating: 4.9/5 - Reviews: 54 - Free trial: Not available - Free demo: Not available #### Overview Glassbox is a digital experience analytics platform built for enterprise organizations in regulated industries, including financial services, retail, travel, and [Read more](/customer-experience/glassbox-profile/) #### Features ##### Best rated features - Geographic Maps: 5/5 - Predictive Analytics: 5/5 - Multi-Channel Data Collection: 5/5 - Customer Segmentation: 5/5 [See all features](/customer-experience/glassbox-profile/#key-features) --- ### [XM for Customer Experience](/customer-experience/customer-frontlines-profile/) - Overall rating: 4.6/5 - Reviews: 255 - Starting price: $1,500.00/year - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. [Read more](/customer-experience/customer-frontlines-profile/) #### Features ##### Best rated features - Support Ticket Tracking: 5/5 - Behavioral Analytics: 5/5 - Customizable Fields: 5/5 - Multi-Channel Data Collection: 5/5 ##### Worst rated features - Segmentation: 2/5 [See all features](/customer-experience/customer-frontlines-profile/#key-features) #### Pricing ##### Basic - Price: $1,500.00/year [See full pricing details](/customer-experience/customer-frontlines-profile/#pricing-and-plans) --- ### [Hotjar](/website-monitoring/hotjar-profile/) - Overall rating: 4.6/5 - Reviews: 546 - Starting price: $0.00 - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Hotjar is a website behavior analytics tool designed to provide insights into how visitors interact with websites. It is used by teams such as marketers, product managers, [Read more](/website-monitoring/hotjar-profile/) ##### What users love - Detailed user behavior visualization - Visual insights for site optimization - Intuitive and actionable interface ##### To take in mind - Expensive for small businesses - Session recording usability issues #### Features ##### Best rated features - Real-Time Analytics: 5/5 - Visualization: 5/5 - Usage Tracking/Analytics: 5/5 - URL Customization: 5/5 ##### Worst rated features - Collaboration Tools: 2/5 - A/B Testing: 3/5 - Behavior Analytics: 3/5 - Customizable Forms: 3.7/5 [See all features](/website-monitoring/hotjar-profile/#key-features) #### Pricing ##### Free - Price: $0.00 - Start seeing what your users actually do and why. ##### Growth - Price: $40.00/month - Optimize experiences to boost engagement and conversion ##### Pro - Price: Custom - Pricing available upon request - Connect human and AI agent journeys, then prioritize and optimize every experience. [See full pricing details](/website-monitoring/hotjar-profile/#pricing-and-plans) --- ### [UXPressia](/customer-experience/uxpressia-profile/) - Overall rating: 4.8/5 - Reviews: 80 - Starting price: $0.00/month - Free trial: Available - Free demo: Not available #### Overview UXPressia is a cloud-based customer experience mapping platform that helps small to large businesses design customer journey maps, personas, and impact maps in a centralized, [Read more](/customer-experience/uxpressia-profile/) #### Features ##### Best rated features - Drag & Drop: 5/5 - Commenting/Notes: 5/5 - Real-Time Data: 5/5 - User Journeys: 5/5 ##### Worst rated features - Customer Segmentation: 3.8/5 - Personalization: 4/5 [See all features](/customer-experience/uxpressia-profile/#key-features) #### Pricing ##### Free - Price: $0.00/month - The free plan offers you the following functionality: Up to 15 tags; 3 customer journey maps, 3 ##### Pro - Price: $36.00/month - This one costs $36/month ($360 per year) and is Ideal for those who have many long- or mid-term ##### BUSINESS PLAN - Price: $95.00/month - This plan is for organizations and consultants seeking advanced tools without enterprise-level [See full pricing details](/customer-experience/uxpressia-profile/#pricing-and-plans) --- ### [Delighted](/survey/delighted-profile/) - Overall rating: 4.8/5 - Reviews: 57 - Starting price: $17.00/month - Free trial: Not available - Free demo: Not available #### Overview Delighted is a cloud-based customer experience (CX) management solution designed to help small to large enterprises gather and analyze customer feedback by conducting surveys [Read more](/survey/delighted-profile/) #### Features ##### Best rated features - CRM: 5/5 - Surveys & Feedback: 5/5 - Mobile Survey: 5/5 - Multi-Channel Communication: 5/5 [See all features](/survey/delighted-profile/#key-features) --- ### [Fullstory](/customer-experience/fullstory-profile/) - Overall rating: 4.6/5 - Reviews: 67 - Free trial: Available - Free demo: Not available #### Overview Fullstory is a behavioral data platform that helps e-commerce, financial services, gaming, and SaaS businesses understand how users interact with their web and mobile products. It [Read more](/customer-experience/fullstory-profile/) #### Features ##### Best rated features - For Websites: 5/5 - Behavioral Analytics: 5/5 - Visual Analytics: 5/5 - Dashboard: 5/5 ##### Worst rated features - Alerts/Notifications: 4/5 - Conversion Tracking: 4/5 [See all features](/customer-experience/fullstory-profile/#key-features) #### Pricing ##### Data Direct - Price: Custom - Pricing available upon request ##### Business - Price: Custom - Pricing available upon request ##### Advanced - Price: Custom - Pricing available upon request [See full pricing details](/customer-experience/fullstory-profile/#pricing-and-plans) --- ### [Twik](/ecommerce/twik-profile/) - Overall rating: 5/5 - Reviews: 5 - Starting price: $0.01/month - Free trial: Available - Free demo: Not available #### Overview twik is an award winning 5-years old startup that automatically detects all business goals in every website and page and assists in presenting the right product/service/message at [Read more](/ecommerce/twik-profile/) #### Pricing ##### Basic - Price: $0.01/month [See full pricing details](/ecommerce/twik-profile/#pricing-and-plans) --- ### [Merren](/survey/merren-profile/) - Overall rating: 4.6/5 - Reviews: 8 - Starting price: $49.00/month - Free trial: Not available - Free demo: Not available #### Overview Merren is a customer engagement and survey platform that reaches as wide a sample size as possible, on the back of easy messaging apps that users love. You can even send recorded [Read more](/survey/merren-profile/) #### Features ##### Best rated features - Survey Builder: 5/5 - Real-Time Data: 5/5 - Performance Metrics: 4.5/5 - Surveys & Feedback: 4/5 ##### Worst rated features - Third-Party Integrations: 2/5 - Multi-Language: 2/5 - Survey/Poll Management: 3/5 - Customizable Forms: 4/5 [See all features](/survey/merren-profile/#key-features) --- ### [XEBO.ai](/customer-loyalty/survey2connnect-profile/) - Overall rating: 4.5/5 - Reviews: 19 - Starting price: ₹25.00/year - Free trial: Available - Free demo: Not available #### Overview XEBO.ai platform offers users a variety of experience management products to investigate and analyze their business and take decisive actions. XEBO.ai is a cloud-based CX platform [Read more](/customer-loyalty/survey2connnect-profile/) #### Features ##### Best rated features - Multi-Channel Data Collection: 5/5 - Benchmarking: 5/5 - Survey/Poll Management: 4.7/5 - Reporting/Analytics: 4.6/5 ##### Worst rated features - Text Analysis: 1/5 - Sentiment Analysis: 3/5 [See all features](/customer-loyalty/survey2connnect-profile/#key-features) #### Pricing ##### Basic - Price: ₹25.00/year [See full pricing details](/customer-loyalty/survey2connnect-profile/#pricing-and-plans) --- ### [CXDeployer](/customer-experience/cxdeployer-profile/) - Overall rating: 5/5 - Reviews: 2 - Starting price: $20.00/year - Free trial: Available - Free demo: Not available #### Overview CXDeployer is a cloud-based solution designed to help small to large enterprises design, share and deploy customer journey maps, business model canvas, persona and empathy maps to [Read more](/customer-experience/cxdeployer-profile/) #### Pricing ##### Basic - Price: $20.00/year [See full pricing details](/customer-experience/cxdeployer-profile/#pricing-and-plans) --- ### [WebEngage](/bi/webengage-profile/) - Overall rating: 4.5/5 - Reviews: 32 - Starting price: $1,000.00/month - Free trial: Not available - Free demo: Not available #### Overview WebEngage is a full-stack Customer Data Platform (CDP) and Marketing Automation Suite that simplifies and amplifies user engagement and retention for consumer tech enterprises and [Read more](/bi/webengage-profile/) #### Features ##### Best rated features - Dashboard: 5/5 - Customizable CTAs: 5/5 - Notification Scheduling: 5/5 - Multi-Channel Marketing: 5/5 ##### Worst rated features - Engagement Tracking: 2/5 - Customer Segmentation: 2/5 [See all features](/bi/webengage-profile/#key-features) --- ### [Smaply](/personalization/smaply-profile/) - Overall rating: 4.4/5 - Reviews: 20 - Starting price: €0.00/year - Free trial: Available - Free demo: Not available #### Overview A new era of journey management is here! Smaply helps organizations of all sizes and industries to manage their customer experience. A dedicated tool for journey management solves [Read more](/personalization/smaply-profile/) #### Features ##### Best rated features - Drag & Drop: 5/5 - Customizable Templates: 5/5 - Multi-Channel Marketing: 5/5 - Multi-Channel Data Collection: 4.4/5 ##### Worst rated features - Collaboration Tools: 3/5 - Personalization: 3/5 - Reporting/Analytics: 3.3/5 - Conversion Tracking: 4/5 [See all features](/personalization/smaply-profile/#key-features) #### Pricing ##### Free - Price: €0.00/year - Simple journey maps for quick results. 1 personal workspace, 0 shared workspaces, 10 maps & ##### Repository - Price: €390.00/year - Create and share professional journey maps. 1 personal workspace, 3 shared workspaces, unlimited ##### Framework - Price: €690.00/year - Use all visulaization and collaboration tools. 1 personal workspace, 5 shared workspaces, unlimited [See full pricing details](/personalization/smaply-profile/#pricing-and-plans) --- ### [Involve.me](/product/175327-Involve-me/) - Overall rating: 4.4/5 - Reviews: 67 - Starting price: $0.00 - Free trial: Available - Free demo: Not available #### Overview involve.me is the AI quiz funnel builder with built-in CRM and email automation, best for businesses where every qualified lead is worth hundreds or thousands of dollars. Use it to [Read more](/product/175327-Involve-me/) #### Features ##### Best rated features - Pipeline Management: 5/5 - Lead Capture: 5/5 - Document Storage: 5/5 - Landing Pages/Web Forms: 5/5 ##### Worst rated features - Drag & Drop: 1/5 [See all features](/product/175327-Involve-me/#key-features) #### Pricing ##### Free - Price: $0.00 - Best for individuals to get started ##### Start - Price: $29.00/month - Qualify leads with quiz funnels and built-in email sequences ##### Grow - Price: $69.00/month - Brand, track & integrate quiz funnels in your marketing stack [See full pricing details](/product/175327-Involve-me/#pricing-and-plans) --- ### [SurveySparrow](/survey/surveysparrow-profile/) - Overall rating: 4.4/5 - Reviews: 123 - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview SurveySparrow is a cloud-based experience management platform that helps small to mid-sized businesses across industries collect, analyze, and act on customer and employee [Read more](/survey/surveysparrow-profile/) #### Features ##### Best rated features - Pulse Surveys: 5/5 - Response Validation: 5/5 - Question Piping: 5/5 - Multi-Channel Data Collection: 5/5 ##### Worst rated features - Rater Selection: 1/5 - Reminders: 2/5 - API: 3/5 - Real-Time Reporting: 3/5 [See all features](/survey/surveysparrow-profile/#key-features) #### Pricing ##### Pricing - Price: Custom - Pricing available upon request - All the integral features to get started with data collection. 50 responses per month, 3 Active [See full pricing details](/survey/surveysparrow-profile/#pricing-and-plans) --- ### [CFN Insight](/customer-experience/cnf-insight-profile/) - Overall rating: 3.5/5 - Reviews: 2 - Starting price: $99.00/month - Free trial: Available - Free demo: Not available #### Overview CFN Insight is a cloud-based solution that helps businesses utilize journey maps to manage customer touchpoints and improve overall client experience. Professionals can assign key [Read more](/customer-experience/cnf-insight-profile/) #### Pricing ##### Basic - Price: $99.00/month [See full pricing details](/customer-experience/cnf-insight-profile/#pricing-and-plans) --- ### [Intouch Insight CX Platform](/hr/liacx-profile/) - Overall rating: 4.3/5 - Reviews: 12 - Free trial: Not available - Free demo: Not available #### Overview The Intouch Insight CX PLatform is a cloud-based solution designed to help multi-location businesses in retail, F&B and hospitality industries manage customer experience across [Read more](/hr/liacx-profile/) #### Features ##### Best rated features - Customizable Templates: 5/5 - Pulse Surveys: 5/5 - Communication Management: 5/5 - Customer Experience Management: 5/5 [See all features](/hr/liacx-profile/#key-features) --- ### [BlueConic](/product/453098-BlueConic/) - Overall rating: 4.2/5 - Reviews: 17 - Free trial: Not available - Free demo: Not available #### Overview BlueConic is the Customer Growth Engine for e-commerce brands. It combines real-time customer profiles with AI agents that run your growth programs automatically across every [Read more](/product/453098-BlueConic/) #### Features ##### Best rated features - API: 5/5 - Segmentation: 5/5 - Website Personalization: 5/5 - Campaign Segmentation: 5/5 [See all features](/product/453098-BlueConic/#key-features) --- ### [SketchWow](/diagram/sketchwow-profile/) - Overall rating: 4.9/5 - Reviews: 588 - Starting price: $39.00/month - Best for: Diagramming - Free trial: Not available - Free demo: Not available #### Overview SketchWow is a flowchart tool that helps users brainstorm, communicate, and condense ideas, stories, and thoughts in a casual and clear way using a fresh engaging, hand-drawn look [Read more](/diagram/sketchwow-profile/) #### Features ##### Best rated features - Diagramming: 4.8/5 - Auto Update: 4.8/5 - Digital Canvas: 4.7/5 - Drag & Drop: 4.7/5 [See all features](/diagram/sketchwow-profile/#key-features) --- ### [Custify](/customer-success/custify-profile/) - Overall rating: 4.9/5 - Reviews: 135 - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview Custify is cloud-based customer success software that helps businesses capture data from multiple sources to retain customers, reduce churn rate and improve revenue, contract [Read more](/customer-success/custify-profile/) #### Features ##### Best rated features - Real-Time Data: 5/5 - Configurable Workflow: 5/5 - Reporting & Statistics: 5/5 - Onboarding: 5/5 ##### Worst rated features - Event Triggered Actions: 4/5 - Collaboration Tools: 4/5 - Contact Management: 4/5 [See all features](/customer-success/custify-profile/#key-features) --- ### [AiTrillion](/customer-advocacy/aitrillion-profile/) - Overall rating: 4.9/5 - Reviews: 77 - Starting price: $1.00/month - Free trial: Not available - Free demo: Not available #### Overview AiTrillion is an all-in-one marketing automation platform to boost the impact of eCommerce marketing across the entire customer lifecycle by leveraging user data, automation, [Read more](/customer-advocacy/aitrillion-profile/) #### Features ##### Best rated features - Real-Time Reporting: 5/5 - Performance Metrics: 5/5 - Customizable Fields: 5/5 - Email Management: 5/5 ##### Worst rated features - Gamification: 4/5 - Engagement Tracking: 4/5 - Customizable Templates: 4/5 - Social Marketing: 4/5 [See all features](/customer-advocacy/aitrillion-profile/#key-features) --- ### [Lucky Orange](/bi/lucky-orange-profile/) - Overall rating: 4.7/5 - Reviews: 269 - Starting price: $0.00/month - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview Lucky Orange helps ecommerce businesses, digital marketing agencies and website teams understand visitor behavior and identify opportunities to improve conversions. If your website [Read more](/bi/lucky-orange-profile/) #### Features ##### Best rated features - Usage Tracking/Analytics: 5/5 - Monitoring: 5/5 - Hierarchical Mapping: 5/5 - Drag & Drop: 5/5 [See all features](/bi/lucky-orange-profile/#key-features) #### Pricing ##### Free - Price: $0.00/month ##### Build - Price: $39.00/month ##### Grow - Price: $89.00/month [See full pricing details](/bi/lucky-orange-profile/#pricing-and-plans) --- 1 [2](https://www.softwareadvice.com/customer-experience/journey-mapping-comparison/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/customer-experience/journey-mapping-comparison/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/customer-experience/journey-mapping-comparison/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/customer-experience/journey-mapping-comparison/?__ai_markdown=true&page=5)[6](https://www.softwareadvice.com/customer-experience/journey-mapping-comparison/?__ai_markdown=true&page=6) ## Popular Comparisons [ Pipedrive vs Zoho CRM ](https://www.softwareadvice.com/crm/pipedrive-profile/vs/zoho-crm/)[ Lucky Orange vs Hotjar ](https://www.softwareadvice.com/website-monitoring/hotjar-profile/vs/lucky-orange/)[ Mouseflow vs Pendo ](https://www.softwareadvice.com/compare/165586-Pendo-Platform/vs/189193-mouseflow/)[ Marketo Engage vs LeadsRx ](https://www.softwareadvice.com/marketing/leadsrx-profile/vs/marketo/)[ Smartlook vs Contentsquare ](https://www.softwareadvice.com/customer-experience/contentsquare-profile/vs/smartlook/) Due to high levels of market competition, customer experience has become crucial. Businesses can’t deliver a great experience without understanding their customers’ pain points and expectations. A positive experience fosters brand loyalty and paves the way for long-term customer relationships. Journey mapping software helps businesses map the journey of their customers to better understand their needs and ensure that the customer experience that is being delivered fulfills those needs. Choosing journey mapping software that’s right for your business can be a tough task. There are several options available on the market, and you’ll need to ensure that your business requirements are met. To help you make the right choice, we’ve created a buyers guide that has all the information needed to evaluate available software options. Here’s what we’ll cover: - [What is journey mapping software?](#Whatisjourneymappingsoftware) - [Common features of journey mapping software](#Commonfeaturesofjourneymappingsoftware) - [What type of buyer are you?](#Whattypeofbuyerareyou) - [Benefits of journey mapping software](#Benefitsofjourneymappingsoftware) - [Key considerations when buying journey mapping software](#Keyconsiderationswhenbuyingjourneymappingsoftware) ## What is journey mapping software? Journey mapping software is a tool used by businesses to manage, monitor, and improve the customer experience they deliver. It offers insights into the common pain points faced by customers. Using these insights, businesses can create strategies to improve their customers’ experience and develop a better understanding of what they want. ## Common features of journey mapping software Journey mapping software will help you get a clear picture of your relationship with your customers as well as improve your overall understanding of all customer touch points. When purchasing software, here are some key features that you should look for. | Feature | Description | | --- | --- | | Behavioral analytics | Track and analyze customer behavior to establish trends. | | Customer profiles | Maintain a database of customer information, such as purchase history, buying patterns, and credit score. | | Attribution modeling | Analyze customer journeys and detect touch points where leads get converted into customers. | | Surveys and feedback | Create and administer customer polls and surveys to gather feedback. | | Customer segmentation | Divide customers into groups based on common characteristics, such as gender, interests, buying habits, and demography. | | Sentiment analysis | Categorize customer emotions expressed through written text (e.g., online reviews) and analyze if they are positive, negative, or neutral. | --- ## What type of buyer are you? Based on the business objective of using journey mapping software, most buyers can be divided into the following two categories: - **Businesses that aim to retain customers:** Some businesses map customer journeys to get a basic understanding of customer behavior and requirements. They need software to gather customer feedback for devising strategies that can help increase customer retention. These businesses should opt for software equipped with features such as behavioral analytics, survey and feedback management, user session tracking, multichannel engagement, and customer segmentation. - **Businesses that also aim to improve brand awareness:** Many businesses map customer journeys to not only increase retention but also improve brand awareness. Such businesses are looking for software that can support their marketing efforts as well as positively impact consumer perception. In addition to the features mentioned above, these buyers should choose software with advanced features, such as cross-channel comparisons, sentiment analysis, attribution modeling, frequency capping for ads, role-based access, and customized reports on behavioral trends. ## Benefits of journey mapping software There are several benefits that your business can reap by implementing journey mapping software. Let’s have a look at a few of them: - **Reduced customer pain points:** Journey mapping software records pain points in the customer journey—impolite customer service representatives, long wait times, complicated pricing models, high delivery charges, etc. These are the points where businesses lose customers. Using the insights offered by the software, businesses can build strategies to remove these pain points and deliver a positive customer experience. - **Increased customer retention:** Acquiring new customers is tough for most businesses. Also, once customers move to another brand, it becomes challenging to bring them back. Journey mapping software tracks and documents every customer interaction to help businesses understand why customers are moving away. Thereafter, they can work on the identified issues and implement retention strategies, such as multichannel engagement and loyalty programs, to create long-term customer relationships. - **Better brand visibility:** Acquiring new customers is tough for most businesses. Also, once customers move to another brand, it becomes challenging to bring them back. Journey mapping software tracks and documents every customer interaction to help businesses understand why customers are moving away. Thereafter, they can work on the identified issues and implement retention strategies, such as multichannel engagement and loyalty programs, to create long-term customer relationships. ## Key considerations when buying journey mapping software Now that you’re aware of the features and benefits of journey mapping software, here are a few things you should consider when making a software purchase. - **Cross-channel engagement:** Nowadays, customers have the option of approaching your brand through several channels, such as email, social media, official website, and even SMS. Because of this, you must prepare for these interactions in advance. Software that supports cross-channel engagement will help you interact with customers in a consistent and personalized manner across channels. It’ll also allow you to gather leads from all channels so that you don’t miss any sales opportunities. - **Availability of a mobile application:** In today’s connected marketplace, it’s essential that your business remains accessible to customers at all times. Journey mapping software that can be accessed through a mobile application will allow you to connect with customers on the go. When customers report a grievance, you can assess their journey map and behavioral trends right there on your mobile device and respond accordingly to resolve their grievances. _Note: The application selected in this article is an example to show a feature in context and isn’t intended as an endorsement or recommendation. It has been obtained from sources believed to be reliable at the time of publication._ ### Related Customer Journey Mapping Tools Software - [CRM Software](https://www.softwareadvice.com/crm/) - [Client Onboarding Software](https://www.softwareadvice.com/client-onboarding/) - [Contact Management Software](https://www.softwareadvice.com/crm/contact-management-comparison/) - [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) - [Customer Retention Software](https://www.softwareadvice.com/customer-retention/) - [Customer Success Software](https://www.softwareadvice.com/customer-success/)