# Best NPS Software - 2026 Reviews & Pricing

> Find the best NPS Software for your organization. Compare top NPS Software systems with customer reviews, pricing, and free demos.

Source: https://www.softwareadvice.com/customer-experience/nps-comparison/

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# Best NPS Software of 2026

Updated July 22, 2026

On this page

1.  FrontRunners
2.  Popular Comparisons
3.  Buyers Guide
4.  Related Software

Filter products

104 results

### Compare Products

Showing 1 - 25 of 104 products

#### Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1000
    
-   1000+
    

#### Pricing Options

-   $$$$$
    
-   $$$$$
    
-   $$$$$
    
-   $$$$$
    
-   $$$$$
    

### Compare Products

Sort by

**Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals.  
  
**Reviews**: Sorts listings by the number of user reviews we have published, greatest to least.  
  
**Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest.  
  
**Alphabetically (A-Z)**: Sorts listings by product name from A to Z.

### Product: Jotform

[Jotform](https://www.softwareadvice.com/market-research/jotform-profile/)

4.67

[(2908)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Not available

Free version: Available

Software Advice Summary

Jotform is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events. Jotform features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more. Jotform offers plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to their forms. Jotform offers services on a monthly subscription basis that includes support via email, chat, training videos and an online support forum.... [Read more](https://www.softwareadvice.com/market-research/jotform-profile/)

### What users love

-   Efficient and intuitive form building
-   User-friendly and accessible interface
-   Flexible and detailed customization

### To take in mind

-   Expensive for advanced features
-   Slow and limited customer assistance
-   Email delivery and notification issues

### Best rated features:

Real-Time Updates

5.0

Single Sign On

5.0

Booking Management

5.0

Proposal Generation

5.0

[See all features](https://www.softwareadvice.com/market-research/jotform-profile/#key-features)

### Product: Nicereply

[Nicereply](https://www.softwareadvice.com/survey/nicereply-profile/)

4.75

[(283)](https://www.softwareadvice.com/survey/nicereply-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability. - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.... [Read more](https://www.softwareadvice.com/survey/nicereply-profile/)

### What users love

-   Actionable customer insight collection
-   User-friendly and intuitive design
-   Team metrics and accountability

### To take in mind

-   Inconsistent and unfair rating system

### Best rated features:

Multi-Language

5.0

Real-Time Notifications

5.0

CRM

5.0

Multi-Channel Data Collection

5.0

### Worst rated features:

Dashboard

3.5

Visual Analytics

4.0

Email Marketing

4.0

Predictive Analytics

4.0

[See all features](https://www.softwareadvice.com/survey/nicereply-profile/#key-features)

### Starter

$59.00/month

3 User Seats & 100 Survey Responses/Month (equals surveying approx. 1000 customers)

### Essential

$119.00/month

10 User Seats & 250 Survey Responses/Month (equals surveying approx. 2500 customers)

### Growth

$239.00/month

25 User Seats & 1000 Survey Responses/Month (equals surveying approx. 10 000 customers)

[See full pricing details](https://www.softwareadvice.com/survey/nicereply-profile/#pricing-and-plans)

### Product: Delighted

[Delighted](https://www.softwareadvice.com/survey/delighted-profile/)

4.84

[(57)](https://www.softwareadvice.com/survey/delighted-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Available

Software Advice Summary

Delighted is a cloud-based customer experience (CX) management solution designed to help small to large enterprises gather and analyze customer feedback by conducting surveys across multiple platforms. Users can evaluate customer satisfaction through Net Promoter Score (NPS), CSAT score, 5-star ratings, smileys and emoji reactions. Enable teams at every journey stage - from sales through support - to gather feedback via email, website, SMS text, in-app, and in-person kiosk. URL link surveys can be used in email signatures, chats, social media or printed materials. Schedule surveys and ensure verified delivery using DKIM, SPF and DMARC authentication methods. Customers receive custom thank you messages after submission with next steps to close the loop. Real-time role-based dashboarding, pre-built reports, and AI-driven survey text analysis speed up feedback analysis, surfacing insights that require action. Delighted offers integration with third-party applications such as Intercom, Shopify, Slack, Klaviyo, Zendesk, Chatdesk and more. It comes with mobile applications for iOS and Android. It is available on yearly subscriptions with plans of all sizes, from free to enterprise. Support is provided via email, self-serve documentation, tutorial videos, and live consultation with a customer experience expert.... [Read more](https://www.softwareadvice.com/survey/delighted-profile/)

### Best rated features:

CRM

5.0

Surveys & Feedback

5.0

Mobile Survey

5.0

Multi-Channel Communication

5.0

[See all features](https://www.softwareadvice.com/survey/delighted-profile/#key-features)

### Product: zenloop

[zenloop](https://www.softwareadvice.com/customer-experience/zenloop-profile/)

4.87

[(30)](https://www.softwareadvice.com/customer-experience/zenloop-profile/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

zenloop is a Berlin-based SaaS company that offers a CX Action Management platform. As the pioneer in Action Management, zenloop enables top global corporations such as Deichmann, Hello Fresh, Tier Mobility, VW group, Kraft Heinz, Jochen Schweizer, and Henkel to boost customer retention, advocacy, and customer value through CX governance and intelligent automation. Our Customer Experience Management solution allows companies to collect omnichannel feedback along the customer journey. After clustering and prioritizing insights, our application derives key drivers and develops intelligent action plans to automatically win back churning customers, retain satisfied customers, drive advocacy, and trigger customer-centric innovation. Unlike Feedback Management applications, zenloop doesn’t simply focus on gathering and analyzing feedback to display insights. zenloop allows its customers to automatically convert such insights directly into workflows that lead to improvements in product and processes, win-back programs for dissatisfied customers, and advocacy plans for satisfied loyal customers. With zenloop companies can: - Collect multichannel direct and indirect customer feedback, which is automatically analyzed to provide insights into key drivers (of both satisfaction and dissatisfaction) and customer expectations - Benchmark data with other companies in the same industry and locations - Set rules to automatically trigger workflows to react to negative feedback based on customer segments, stage, and industry-specific keywords mentioned - Set rules to automatically trigger workflows to react to positive feedback and involve satisfied customers in tailored advocacy programs - Define automatic action plans, manage workflows, stakeholders, and cross-functional project teams to address issues and drive customer-centric innovation after identifying elements that generate friction (either within your product or processes) - Close the loop with customers by keeping them up to date regarding the progress of transformation initiatives they triggered through feedback - Monitor and prove the actual ROI of CX initiatives based on the impact of innovation zenloop can be seamlessly integrated into solutions such as Salesforce, Zendesk, Emarsys and all other common CRM, ERP, e-commerce, or STS systems. The platform is designed to serve fully-digital young or well-established businesses at different stages of their customer-centric transformation as well as large corporations with several digital and non-digital touchpoints along the customer journey. Characterized by an extremely user-friendly interface, easy and fast implementation, the platform guarantees the highest standards in terms of compliance and security.... [Read more](https://www.softwareadvice.com/customer-experience/zenloop-profile/)

### Product: Listen360

[Listen360](https://www.softwareadvice.com/customer-experience/listen360-profile/)

4.77

[(57)](https://www.softwareadvice.com/customer-experience/listen360-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Listen360 is an all-in-one customer feedback and review management platform designed to help franchisors and multi-location brands strengthen relationships, boost loyalty, and drive growth. By capturing genuine feedback after every visit, surfacing actionable insights, and amplifying positive reviews, Listen360 transforms everyday customer interactions into long-term business success. At its core, the platform automates the feedback process. Post-visit surveys are sent at just the right time, giving customers an easy way to share honest impressions while experiences are still fresh. This automation ensures consistent, high response rates across every location in a franchise network. The result is a steady stream of insights leaders can trust to reflect the true voice of the customer. All of this feedback is delivered through real-time dashboards that provide clear visibility across an entire organization. Executives, regional leaders, and individual operators can track sentiment, monitor Net Promoter Score (NPS), and identify loyalty trends without wading through data manually. By spotlighting both strengths and weaknesses, Listen360 empowers teams to act quickly, close gaps, and replicate success. Reputation management is a natural extension of this process. The platform makes it simple to encourage happy customers to leave authentic, positive reviews online, building visibility and credibility in competitive markets. At the same time, dissatisfied clients are flagged for private follow-up, helping brands resolve issues before they become public complaints. This balance allows you to protect brand reputation while increasing review volume and ratings. Because Listen360 highlights at-risk clients as soon as dissatisfaction appears, businesses can step in and address concerns before customers walk away. Over time, the system helps uncover what keeps people coming back, what drives repeat visits, and how loyalty patterns evolve. By translating raw feedback into these kinds of actionable insights, brands gain the tools to protect revenue and strengthen long-term relationships. For franchisors, consistency across locations is critical. Top performers can be celebrated and studied, while underperforming locations get the clarity they need to improve. These benchmarks give leadership teams a reliable way to maintain brand standards, align operations, and ensure every customer enjoys the same quality of service. AI-powered analysis further enhances the platform by surfacing patterns and sentiment trends at scale. Instead of manually combing through thousands of survey responses, decision-makers can instantly see what themes are emerging and where improvement is most urgent. This intelligence turns raw data into a roadmap for smarter strategies, more consistent experiences, and measurable growth. Positive customer feedback can be shared directly with frontline teams to celebrate wins and reinforce great service. Constructive feedback provides actionable guidance, motivating employees and strengthening accountability. The result is a loop of continuous improvement that benefits customers, employees, and the brand alike. Implementation is simple. Automated survey triggers, intuitive dashboards, and customizable reports make Listen360 easy to adopt, even for busy operators. The platform is designed to integrate seamlessly into daily workflows, and dedicated support ensures brands can maximize value quickly. Whether managing a handful of locations or hundreds across multiple regions, Listen360 scales to meet the needs of both emerging and established franchise networks. Today, hundreds of leading brands in wellness, beauty, fitness, children’s services, and beyond rely on Listen360. From capturing the voice of the customer to driving reviews, reducing churn, and ensuring consistent experiences, the platform has become a proven solution for multi-location businesses seeking growth. With over two decades of experience in customer engagement... [Read more](https://www.softwareadvice.com/customer-experience/listen360-profile/)

### Best rated features:

Multi-Language

5.0

Access Controls/Permissions

5.0

API

5.0

Text Fields

5.0

### Worst rated features:

AI/Machine Learning

2.0

Pulse Surveys

3.0

Customizable Fields

3.0

[See all features](https://www.softwareadvice.com/customer-experience/listen360-profile/#key-features)

### Product: Zonka Feedback

[Zonka Feedback](https://www.softwareadvice.com/market-research/zonka-feedback-profile/)

4.78

[(68)](https://www.softwareadvice.com/market-research/zonka-feedback-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses capture, analyze, and act on feedback across every customer touchpoint. From digital journeys and product experiences to support and frontline interactions, it brings together data from multiple channels and sources into a single platform—so teams can make smarter, faster decisions that improve customer experience and drive growth. With powerful surveys for NPS, CSAT, CES, and more, Zonka Feedback enables organizations to collect customer insights via Email, SMS, WhatsApp, Web, In-App, Kiosks, and offline modes. It integrates seamlessly with 50+ platforms including Salesforce, HubSpot, Intercom, and Zendesk to automate feedback workflows and build a 360° customer view. Its AI Feedback Intelligence engine goes beyond metrics—delivering real-time insights using thematic analysis, sentiment detection, impact scoring, and entity recognition. With Ask AI, teams can chat with their data and uncover critical trends instantly. Zonka Feedback also simplifies feedback management with a centralized inbox, automated case management, and reputation tools to monitor and respond to reviews. Real-time alerts and intelligent routing ensure that the right team acts at the right time—helping prevent churn, retain customers, and build long-term loyalty. Whether you’re a digital-first brand or a multi-location enterprise, Zonka Feedback empowers you to understand what your customers are saying, why it matters, and how to act on it—every day, at scale.... [Read more](https://www.softwareadvice.com/market-research/zonka-feedback-profile/)

### Best rated features:

Question Branching

5.0

Anonymous Feedback

5.0

Complaint Monitoring

5.0

Customizable Forms

5.0

### Worst rated features:

Trend Analysis

4.0

[See all features](https://www.softwareadvice.com/market-research/zonka-feedback-profile/#key-features)

### Product: Clootrack

[Clootrack](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/)

5.0

[(16)](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Clootrack is an intelligent customer experience analytics platform that helps D2C brands understand the reasons why CX scores like NPS, CSAT, Star ratings drop. Our powerful AI-driven engine gathers and analyzes billions of customer reviews to provide you with actionable CX insights. 150+ Brands including HSBC, Skoda, DBS, Tata Group, Xiaomi and Vivo use Clootrack. Clootrack helps you answer \* What customer experience factors increase your sales? \* Why customers switch from your brand? \* Qualitative insights from Voice of Customer initiatives \* What are the strengths and weaknesses of multitude of emerging competitors in your category?... [Read more](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/)

### Best rated features:

Sentiment Analysis

5.0

Negative Feedback Management

5.0

Multi-Channel Communication

5.0

Communication Management

5.0

### Worst rated features:

Natural Language Processing

3.0

Customizable Reports

4.0

Real-Time Analytics

4.0

[See all features](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/#key-features)

### Basic

$25,000.00/year

[See full pricing details](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/#pricing-and-plans)

### Product: Typeform

[Typeform](https://www.softwareadvice.com/hr/typeform-profile/)

4.66

[(971)](https://www.softwareadvice.com/hr/typeform-profile/reviews/)

Best for:Customizable Questions

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Typeform’s form builder helps you create beautiful, conversational forms without needing design or technical skills. Get started with help from Typeform AI or build from scratch. Brand Kits let you instantly apply your logo, colors, and typography, while Conditional Logic shapes each person’s journey based on their answers. Typeform AI can generate questions, refine wording, or help structure complex logic for you, making the entire process faster and more effective. Once your form is live, you can connect it to your workflow—sending responses to tools like Google Sheets, Slack, HubSpot, or your CRM—and use Results Summary or Smart Insights to understand patterns instantly. More than just collecting data, Typeform takes action. Move from simple forms to AI-powered workflows that transform insights into impact.... [Read more](https://www.softwareadvice.com/hr/typeform-profile/)

### What users love

-   Engaging and customizable forms
-   Intuitive experience for all users
-   Dynamic and interactive surveys

### To take in mind

-   Expensive for small users
-   Limited and clunky export tools
-   Key features locked behind paywall

### Best rated features:

Pipeline Management

5.0

Text Fields

5.0

Lead Generation

5.0

Email Distribution

5.0

### Worst rated features:

Abbreviation Detection

3.0

Communication Management

4.0

Panel Management

4.0

[See all features](https://www.softwareadvice.com/hr/typeform-profile/#key-features)

### Basic

$39.00/month

Created for everyone: Create interactive AI forms that connect to your workflow

### Plus

$79.00/month

Created for all teams: Make your AI forms more beautiful and on-brand

### Business

$129.00/month

Created for all teams: Analyze performance with AI and do more with your data

[See full pricing details](https://www.softwareadvice.com/hr/typeform-profile/#pricing-and-plans)

### Product: Alterna CX

[Alterna CX](https://www.softwareadvice.com/customer-loyalty/alterna-cx-profile/)

4.80

[(5)](https://www.softwareadvice.com/customer-loyalty/alterna-cx-profile/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Alterna CX is an AI-based solution that streams customer data from all digital and offline touchpoints. It aggregates, analyzes and organizes customer feedback in a unified dashboard, so users can quickly address frustrations, delight customers, and find new business opportunities.... [Read more](https://www.softwareadvice.com/customer-loyalty/alterna-cx-profile/)

### Best rated features:

Sentiment Analysis

5.0

Text Analysis

5.0

Dashboard

4.5

Reporting/Analytics

4.0

### Worst rated features:

Negative Feedback Management

2.0

Predictive Analytics

3.5

Customer Segmentation

4.0

Multi-Channel Data Collection

4.0

[See all features](https://www.softwareadvice.com/customer-loyalty/alterna-cx-profile/#key-features)

### Product: XM for Customer Experience

[XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/)

4.64

[(255)](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/reviews/)

Best for:Customer support

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score (NPS) tracking, audience segmentation, communication management and survey design. The application comes with a digital CX feature that lets marketers launch surveys, collect feedback and share reviews on social media channels. Supervisors can assign teams or individuals role-based permissions and provide access to resources. Further, the solution assists team members with collaboration, scheduling and task assignment. Qualtrics CustomerXM integrates with third-party platforms such as SAP, Salesforce and JIRA. The solution comes with a mobile application for iOS and Android. Support is provided via phone, chat and email and pricing is available on request.... [Read more](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/)

### Best rated features:

Support Ticket Tracking

5.0

Behavioral Analytics

5.0

Customizable Fields

5.0

Multi-Channel Data Collection

5.0

### Worst rated features:

Segmentation

2.0

[See all features](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/#key-features)

### Basic

$1,500.00/year

[See full pricing details](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/#pricing-and-plans)

### Product: Surveyed

[Surveyed](https://www.softwareadvice.com/customer-experience/surveyed-profile/)

5.0

[(2)](https://www.softwareadvice.com/customer-experience/surveyed-profile/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Collect qualitative insights through video responses with Surveyed. The powerful AI-based survey features make it easy to target, logic, and segment respondents for richer feedback. Additionally, the video response feature makes it easy to collect authentic, impactful responses from customers.... [Read more](https://www.softwareadvice.com/customer-experience/surveyed-profile/)

### Best rated features:

Customer Experience Management

5.0

Multi-Language

5.0

Real-Time Analytics

5.0

Sentiment Analysis

5.0

[See all features](https://www.softwareadvice.com/customer-experience/surveyed-profile/#key-features)

### Basic

$50.00/year

[See full pricing details](https://www.softwareadvice.com/customer-experience/surveyed-profile/#pricing-and-plans)

### Product: SurveySensum

[SurveySensum](https://www.softwareadvice.com/market-research/surveysensum-profile/)

5.0

[(1)](https://www.softwareadvice.com/market-research/surveysensum-profile/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

SurveySensum is a leading customer feedback platform that helps you gather and analyze customer feedback and take strategic actions that drive revenue. With its ease of use and exceptional support, it is becoming a preferred choice for both beginners and seasoned professionals. It facilitates businesses to gather and act effectively on their feedback across industries like B2B, SaaS, Telecom, NBFC, etc. SurveySensum is not your ordinary CX feedback tool – it is a CX service that helps you achieve your business goals with a customer feedback platform. It comes with seasoned CX professionals who provide end-to-end guidance and support so that you can make your CX program a success. They guide you through the entire process – from survey creation to detailed analysis to extracting valuable action plans and closing the feedback loop in real-time.... [Read more](https://www.softwareadvice.com/market-research/surveysensum-profile/)

### Starter CX

$3,600.00/year

[See full pricing details](https://www.softwareadvice.com/market-research/surveysensum-profile/#pricing-and-plans)

### Product: Tatvam

[Tatvam](https://www.softwareadvice.com/crm/tatvam-profile/)

4.50

[(2)](https://www.softwareadvice.com/crm/tatvam-profile/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Tatvam uses Machine Learning and AI to analyze all your guest feedback comments (online reviews, email surveys, support emails, etc.) and immediately show you what your guests are saying and how they feel about any specific area of the attraction. This means you can see how guests feel about the food, the wifi, a specific ride, exhibit or event, or anything else you wish to investigate - without having guests fill out a 100 question survey!... [Read more](https://www.softwareadvice.com/crm/tatvam-profile/)

### Best rated features:

Survey/Poll Management

5.0

Reporting/Analytics

5.0

Multi-Channel Data Collection

5.0

Dashboard

5.0

### Worst rated features:

Text Analysis

4.0

[See all features](https://www.softwareadvice.com/crm/tatvam-profile/#key-features)

### Product: XEBO.ai

[XEBO.ai](https://www.softwareadvice.com/customer-loyalty/survey2connnect-profile/)

4.53

[(19)](https://www.softwareadvice.com/customer-loyalty/survey2connnect-profile/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

XEBO.ai platform offers users a variety of experience management products to investigate and analyze their business and take decisive actions. XEBO.ai is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery, and data integration. S2C can provide detailed insights in real-time through its features of interactive analytics, Text analytics, and Push Reporting. It is well suited for most sectors from financial services, retail, public sector, and telecom to B2B companies. It allows users to collect feedback.... [Read more](https://www.softwareadvice.com/customer-loyalty/survey2connnect-profile/)

### Best rated features:

Multi-Channel Data Collection

5.0

Benchmarking

5.0

Survey/Poll Management

4.7

Reporting/Analytics

4.6

### Worst rated features:

Text Analysis

1.0

Sentiment Analysis

3.0

[See all features](https://www.softwareadvice.com/customer-loyalty/survey2connnect-profile/#key-features)

### Basic

₹25.00/year

[See full pricing details](https://www.softwareadvice.com/customer-loyalty/survey2connnect-profile/#pricing-and-plans)

### Product: Verint Voice of the Customer

[Verint Voice of the Customer](https://www.softwareadvice.com/bi/verint-experience-management-profile/)

2.0

[(1)](https://www.softwareadvice.com/bi/verint-experience-management-profile/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Verint® Experience Management™ is a cloud-based analytics suite designed to help small to large businesses view and gain insights on customer experiences (CX). Key features include feedback collection, benchmarking, heat maps, performance metrics, ratings, root cause analysis and team collaboration. The application enables professionals to measure customer journeys, track issues via text analytics and prioritize improvements. It helps businesses collect feedback through surveys and visualize client problems through session replays. Using the case management feature, analysts can capture feedback responses and provide solutions via rule-based criterion. Verint Experience Management offers integration with third-party applications such as Adobe Marketing Cloud and Google Analytics, helping marketers gauge customer behavior and discover lead acquisition opportunities. It comes with mobile applications for iOS and Android. Support is provided email and pricing is available on request.... [Read more](https://www.softwareadvice.com/bi/verint-experience-management-profile/)

### Best rated features:

Search/Filter

3.0

Visual Analytics

2.0

Survey/Poll Management

2.0

Reporting/Analytics

2.0

### Worst rated features:

Data Visualization

1.0

Reporting/Analytics

2.0

Survey/Poll Management

2.0

Visual Analytics

2.0

[See all features](https://www.softwareadvice.com/bi/verint-experience-management-profile/#key-features)

### Product: Medallia Experience Cloud

[Medallia Experience Cloud](https://www.softwareadvice.com/customer-loyalty/medallia-profile/)

4.48

[(33)](https://www.softwareadvice.com/customer-loyalty/medallia-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee and product experiences by detecting user patterns, needs and behaviors. It allows administrators to set up organizational hierarchy and access rights to ensure the distribution of information and insights based on user roles and responsibilities. Medallia's customizable dashboard captures and analyses data from multiple channels including white-label email surveys, web intercepts and in-app feedback, facilitating customer lifecycle management. Managers and leaders can gain insights into employee experiences across all stages, from talent acquisition to training and offboarding. Additionally, users can evaluate products by conducting concept testing for features, services, installation and pricing, optimizing end-user engagement. Medallia comes with an application programming interface (API), which lets businesses modify the system and integrate it with several third-party applications. Pricing is available on request and support is extended via phone, email and other measures.... [Read more](https://www.softwareadvice.com/customer-loyalty/medallia-profile/)

### Best rated features:

Complaint Monitoring

5.0

Reporting/Analytics

5.0

Customizable Templates

5.0

Engagement Tracking

5.0

### Worst rated features:

Skip Logic

2.5

[See all features](https://www.softwareadvice.com/customer-loyalty/medallia-profile/#key-features)

### Product: Alchemer

[Alchemer](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/)

4.51

[(319)](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Alchemer is an online survey software designed to help organizations gather and analyze customer feedback. It is used across various industries such as government, education, non-profit, financial services, food and beverage, retail, software, and hospitality. The platform supports efforts in areas such as customer experience, market research, and employee engagement. The software includes tools for creating surveys and collecting feedback through channels such as websites, apps, and third-party platforms. It incorporates AI technology to analyze text-based feedback and provides dashboards tailored to specific roles within an organization. Workflow automation features are included to streamline responses to customer needs. Alchemer supports business functions such as customer experience management, digital experience optimization, market research, product management, and employee experience programs. It is designed to help organizations create surveys, reach diverse audiences, and analyze feedback efficiently.... [Read more](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/)

### What users love

-   Flexible and customizable survey creation
-   Responsive and knowledgeable support team
-   Intuitive and user-friendly interface

### To take in mind

-   Expensive plans and frequent increases

### Best rated features:

Question Library

5.0

SMS Messaging

5.0

Real-Time Reporting

5.0

Performance Management

5.0

### Worst rated features:

Email Management

1.0

Offline Response Collection

1.0

[See all features](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/#key-features)

### Collaborator

$55.00/month

### Professional

$165.00/month

Max 3 users.

### Full Access

$275.00/month

Max 3 users.

[See full pricing details](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/#pricing-and-plans)

### Product: SurveySparrow

[SurveySparrow](https://www.softwareadvice.com/survey/surveysparrow-profile/)

4.42

[(122)](https://www.softwareadvice.com/survey/surveysparrow-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

SurveySparrow is an online survey platform designed to help businesses collect feedback, transform customer experience and collect data through engaging and actionable surveys. The platform offers a variety of features aimed at optimizing the survey-taking experience, customer interactions, operational efficiency and response rates. It caters to various industries and use cases, including customer satisfaction, employee engagement, market research and more. SurveySparrow supports both chat-like and form-like surveys, allowing users to choose the format that best suits their needs. This facilitates real-time, authentic engagement with customers on their preferred messaging platform. The platform also offers a recurring survey feature, enabling users to automate the distribution of surveys at regular intervals. The platform offers several modules with many functionalities. CogniVue module offers advanced text analytics to analyze large volumes of data, uncovering actionable insights and sentiments that inform business strategy. SpotChecks module helps collect contextual micro-feedback from the website and mobile applications, addressing specific customer concerns and optimizing their interactions with their brand. This targeted feedback approach ensures that users can make meaningful improvements based on real user experiences. AI Wings module offers support across several touchpoints, including survey design and review management. This AI-driven assistance streamlines the feedback process, helping users create effective surveys and manage customer reviews and unsolicited feedback from all public channels. SurveySparrow provides reporting and analytics tools that help users analyze survey data. Key features include real-time reporting, customizable dashboards and advanced data filtering options. Users can track key metrics, identify trends and generate detailed reports to gain deeper insights into their survey results. By customizing data visibility based on roles and hierarchies, users ensure that relevant information reaches the appropriate team members. Additionally, SurveySparrow supports exporting data in various formats, such as CSV and PDF, for further analysis or sharing with stakeholders. The question library of SurveySparrow allows users to access and reuse questions from an extensive repository, ensuring that the surveys are always relevant and effective for capturing high-quality feedback. SurveySparrow also emphasizes customization and branding options. Users can personalize their surveys with custom themes, logos and color schemes to align with their brand identity. The platform supports multiple question types, including multiple-choice, rating scales and open-ended questions. Additionally, SurveySparrow allows for the creation of multilingual surveys, making it suitable for global audiences. The tool also assists with ticket management and helps resolve customer complaints and close the feedback loop. It offers features such as data encryption, secure survey links, and role-based access control.... [Read more](https://www.softwareadvice.com/survey/surveysparrow-profile/)

### Best rated features:

Pulse Surveys

5.0

Response Validation

5.0

Question Piping

5.0

Multi-Channel Data Collection

5.0

### Worst rated features:

Rater Selection

1.0

Reminders

2.0

API

3.0

Real-Time Reporting

3.0

[See all features](https://www.softwareadvice.com/survey/surveysparrow-profile/#key-features)

### Pricing

Custom

Pricing available upon request

All the integral features to get started with data collection. 50 responses per month, 3 Active Surveys. Price: $0.00... [Read more](https://www.softwareadvice.com/survey/surveysparrow-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/survey/surveysparrow-profile/#pricing-and-plans)

### Product: CheckMarket

[CheckMarket](https://www.softwareadvice.com/customer-satisfaction/checkmarket-profile/)

4.46

[(149)](https://www.softwareadvice.com/customer-satisfaction/checkmarket-profile/reviews/)

Best for:Ease of use

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

CheckMarket is a cloud-based survey tool that caters to small, midsize and large enterprises, as well as government agencies. Primary features include survey creation, distribution channel management, reporting, user notifications and white labelling. The survey creation module allows users to create, edit and conduct surveys in various languages. Users can customize respondent surveys based on previous survey responses, gender, language and more. The distribution module allows users to collect responses via email, social media, Slack, text messages, telephones or kiosks. Users can view reports in their dashboard or extract reports with charts in Microsoft Excel, Word and PowerPoint, as well as PDF, SPSS and more. CheckMarket offers integration with Salesforce, Zendesk, Slack and Zapier, as well as social media sites such as Linkedin, Facebook and Twitter. CheckMarket is available with per survey and subscription-based pricing options. Support is offered via email, phone, chat and through a knowledge base.... [Read more](https://www.softwareadvice.com/customer-satisfaction/checkmarket-profile/)

### Best rated features:

Multi-Channel Distribution

5.0

Surveys & Feedback

5.0

Customizable Questions

5.0

Data Import/Export

5.0

### Worst rated features:

NPS Survey Structure

4.0

Negative Feedback Management

4.0

[See all features](https://www.softwareadvice.com/customer-satisfaction/checkmarket-profile/#key-features)

### Flexible Monthly Plan

$150.00/month

The plan price is divided into 6 slots, based upon the number of monthly survey responses. 500 survey responses - $150/month, 1000 survey responses - $250/month, 2000 survey responses - $400/month, 4000 survey responses - $575/month, 8000 survey responses - $800/month, 12000 survey responses - $1000/month, 12000+ survey responses - custom quote... [Read more](https://www.softwareadvice.com/customer-satisfaction/checkmarket-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/customer-satisfaction/checkmarket-profile/#pricing-and-plans)

### Product: ClearlyRated

[ClearlyRated](https://www.softwareadvice.com/customer-experience/clearlyrated-profile/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Today’s professional service firms suffer churn, revenue loss, and a lack of differentiation due to an absence of robust client experience insights. That’s where ClearlyRated comes in. ClearlyRated’s suite of CX products and services identifies at-risk business and expansion opportunities and provides third-party credibility. Firms not only save time and energy, their CX drives business outcomes – increased revenue, retention and differentiation. Products & Services • NPS Surveys • AI analysis & reporting • Business pages • Professional pages • Industry Awards • Industry benchmarking • Tiered, white glove support • CRM, ATS integrations and more • Real-time alerts and dashboards • Survey customization... [Read more](https://www.softwareadvice.com/customer-experience/clearlyrated-profile/)

### Product: SMG

[SMG](https://www.softwareadvice.com/survey/smg-profile/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

SMG is the industry’s only enterprise-level experience management (XM) platform providing software with a service (SwaS)—uniquely combining an end-to-end platform with hands-on professional services to improve customer, employee, and brand experiences.... [Read more](https://www.softwareadvice.com/survey/smg-profile/)

### Product: CustomerHero

[CustomerHero](https://www.softwareadvice.com/website-optimization/startquestion-profile/)

4.92

[(175)](https://www.softwareadvice.com/website-optimization/startquestion-profile/reviews/)

Best for:Ease of use

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Startquestion is a professional survey software designed to help businesses of all sizes, freelancers, nonprofits, educational institutions and more create online questionnaires for researching employees, clients and community. Key features include email marketing, question branching, custom survey URLs, customizable templates, multi-channel distribution and data analysis tools. Teams using Startquestion can add company or project logo to questionnaires and establish brand identity with respondents. Built-in graphic templates allow users to personalize the questions, titles, answers, progress bar, frames, background photo, messages, buttons and other content of the survey design. Additionally, filter questions can be applied using transition logic and rules, which enables respondents to answer questions that are appropriate in their situation. Startquestion offers an external domain for surveys, which lets businesses hide the footer of the questionnaire. Users can distribute surveys by email and website popups and icons, as well as, filter and segregate the collected results, which can be viewed in the form of a presentation.... [Read more](https://www.softwareadvice.com/website-optimization/startquestion-profile/)

### Best rated features:

Engagement Tracking

5.0

Email Marketing

5.0

Customer Experience Management

5.0

Template Management

5.0

### Worst rated features:

Real-Time Data

4.0

[See all features](https://www.softwareadvice.com/website-optimization/startquestion-profile/#key-features)

### Product: Flex Surveys

[Flex Surveys](https://www.softwareadvice.com/hr/flex-surveys-profile/)

4.96

[(76)](https://www.softwareadvice.com/hr/flex-surveys-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Flex Surveys is an employee engagement platform that helps businesses conduct surveys and analyze employee satisfaction through benchmarking, net promoter score (NPS) and engagement assessments. It helps companies run surveys, collect and analyze employee feedback, deliver performance management and recognition programs, action planning and manage goals. It also provides actionable insights that can be used to improve the workplace. Employees can modify the surveys by changing the number of questions, wording, scale or language and deploy them via several methods such as unique email invitations, general survey links, text messages, offline tablets or paper surveys.... [Read more](https://www.softwareadvice.com/hr/flex-surveys-profile/)

### Best rated features:

Leaderboards

5.0

NPS Survey Structure

5.0

Multi-Language

5.0

Performance Review Management

5.0

### Worst rated features:

Goal Management

4.0

Ongoing Performance Tracking

4.0

Recognition Tracking

4.0

[See all features](https://www.softwareadvice.com/hr/flex-surveys-profile/#key-features)

### Product: Vantage Circle

[Vantage Circle](https://www.softwareadvice.com/hr/vantage-circle-profile/)

4.69

[(5123)](https://www.softwareadvice.com/hr/vantage-circle-profile/reviews/)

Best for:Self Service Portal

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Vantage Circle is an employee engagement platform offering solutions for recognition and rewards, corporate wellness, employee feedback, and corporate discounts. It is designed for organizations across various industries and supports workforces in multiple countries. The platform includes four main modules that can function independently or together. Vantage Recognition facilitates peer-to-peer recognition and rewards with access to a wide range of locally relevant reward options. Vantage Fit promotes corporate wellness through health-focused activities. Vantage Pulse provides an employee feedback tool based on eNPS surveys to capture real-time sentiment. Vantage Perks offers a corporate discount program with various savings opportunities. The platform supports customization to meet organizational needs and includes mobile applications for iOS and Android, enabling employees to access features on personal devices. It is available in multiple languages to accommodate global teams and adheres to GDPR and DPDP compliance standards for data security.... [Read more](https://www.softwareadvice.com/hr/vantage-circle-profile/)

### What users love

-   Simple and intuitive user experience
-   Motivating recognition and rewards
-   Flexible and diverse redemption choices

### To take in mind

-   Inconsistent order and points tracking

### Best rated features:

API

5.0

360 Degree Feedback

4.9

Multi-Language

4.8

Self Service Portal

4.7

### Worst rated features:

Leaderboards

4.0

Single Sign On

4.0

Rewards Program

4.0

[See all features](https://www.softwareadvice.com/hr/vantage-circle-profile/#key-features)

### Product: SurveyLab

[SurveyLab](https://www.softwareadvice.com/survey/surveylab-profile/)

4.89

[(62)](https://www.softwareadvice.com/survey/surveylab-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

SurveyLab is a cloud-based survey solution that caters to businesses of all sizes across various industries. It enables users to build satisfaction surveys, conduct market research and gather employee feedback. SurveyLab offers built-in survey templates that users can configure with a variety of question types, question logic, colours and company branding. Survey results can be exported into Excel, Powerpoint and PDF formats. SurveyLab also supports multiple languages, multiple user accounts and closed-loop processes. Integration includes applications like Zendesk, Cint, LiveChat, Salesforce, Google Analytics, webhooks and more. SurveyLab offers access to online research panels that are ISO certified and designed according to industry standards. Security features include SSL data encryption and event logs for audit purposes. SurveyLab offers services on a monthly subscription basis that includes support via phone, email and online chat.... [Read more](https://www.softwareadvice.com/survey/surveylab-profile/)

### Best rated features:

Benchmarking

5.0

Panel Management

5.0

Performance Metrics

5.0

Third-Party Integrations

5.0

[See all features](https://www.softwareadvice.com/survey/surveylab-profile/#key-features)

### Starter

$49.00/month

14-day free trial is available.

### Advanced

$99.00/month

14-day free trial is available.

### Professional

$249.00/month

14-day free trial is available.

[See full pricing details](https://www.softwareadvice.com/survey/surveylab-profile/#pricing-and-plans)

1

[2](https://www.softwareadvice.com/customer-experience/nps-comparison/?page=2)[3](https://www.softwareadvice.com/customer-experience/nps-comparison/?page=3)[4](https://www.softwareadvice.com/customer-experience/nps-comparison/?page=4)[5](https://www.softwareadvice.com/customer-experience/nps-comparison/?page=5)

## Popular Comparisons

[

Jotform vs SurveyMonkey

](https://www.softwareadvice.com/market-research/jotform-profile/vs/surveymonkey/)[

Typeform vs Zoho Survey

](https://www.softwareadvice.com/hr/typeform-profile/vs/zoho-survey/)[

SurveySparrow vs Alchemer

](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/vs/surveysparrow/)[

Vantage Circle vs Xoxoday

](https://www.softwareadvice.com/hr/vantage-circle-profile/vs/xoxoday-plum/)[

Survicate vs AskNicely

](https://www.softwareadvice.com/compare/31821-Survicate/vs/37463-asknicely/)

## Your Guide to Top NPS Software, May 2022

Software Advice uses reviews from real software users to highlight the top-rated NPS products in North America.

[Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/)

#### Explore FrontRunners

-   [CustomerHero](https://www.softwareadvice.com/website-optimization/startquestion-profile/)
-   [Zonka Feedback](https://www.softwareadvice.com/market-research/zonka-feedback-profile/)
-   [Qwary](https://www.softwareadvice.com/customer-experience/qwary-profile/)
-   [youengage](https://www.softwareadvice.com/survey/youengage-profile/)
-   [Listen360](https://www.softwareadvice.com/customer-experience/listen360-profile/)
-   [SurveyLegend](https://www.softwareadvice.com/survey/surveylegend-profile/)
-   [Empuls](https://www.softwareadvice.com/hr/xoxoday-empuls-profile/)
-   [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/)
-   [XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/)
-   SurveyMonkey Enterprise
-   [Alchemer](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/)

“Usability” includes user ratings for Functionality and Ease of Use.

“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.

Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication.

Have you ever responded to a one-question survey pop-up asking to rate your experience after an ecommerce purchase? If so, chances are you’ve participated in a company’s NPS survey.

As companies continue to make investments in [customer experience](https://www.softwareadvice.com/customer-experience/), net promoter score software, or NPS software, is becoming increasingly popular to help measure customer satisfaction. Looking at net promoter score is a way for you to gauge how customers feel about your company overall. You can use software to make it easier to administer and collect survey results.

In this guide, we’ll cover:

-   [What is NPS software?](#WhatisNPSsoftware)
    
-   [Common features of NPS software](#CommonfeaturesofNPSsoftware)
    
-   [What type of buyer are you?](#Whattypeofbuyerareyou)
    
-   [Benefits and potential issues](#Benefitsandpotentialissues)
    
-   [Market trends to understand](#Markettrendstounderstand)
    

## What is NPS software?

NPS software, or net promoter score software, helps organizations implement campaigns to measure net promoter scores (NPS). A net promoter score is the likelihood a customer will recommend the company to a friend or family member. It’s typically a ranking from 0 to 10. The way a customer answers then helps you divide them into three groups:

-   **Promoters (score of 9-10):** These are your loyal followers who may spread the news about your company through positive word-of-mouth.
    
-   **Detractors (score of 0-6):** These customers may actively discourage friends or family members from purchasing from your company.
    
-   **Passives (score of 7-8):** These customers were marginally satisfied by your company but don’t feel any particular loyalty, and may easily choose a competitor brand in the future.
    

You would then calculate your overall NPS by subtracting the detractors from promoters for an overall result between -100 to 100. You don’t factor passives into your NPS. To make this process easier, you can use software for survey administration, collecting results, and calculating your score.

While NPS has been primarily used by B2C companies and has been mostly consumer-focused, it’s now becoming more popular for use with B2B companies. It’s also increasingly being used internally to look at employee satisfaction rates.

## Common features of NPS software

Here are some common features of NPS software:

**Anonymous feedback**

Allow reviewers to provide anonymous feedback to encourage honest conversations.

**Mobile survey**

Distribute a survey via mobile devices.

**Multi-channel distribution**

Use more than one survey distribution channel (email, web link, social media, etc.).

**Negative feedback management**

Identify, track, and respond to negative feedback.

[Pulse surveys](https://www.softwareadvice.com/survey/)

Send surveys out at regularly scheduled intervals to track important metrics such as job satisfaction and work environment.

**Segmentation**

Group leads or contacts based on their specific characteristics.

**Third-party integration**

Access more features and applications through third-party integration with other software.

## What type of buyer are you?

-   **B2C companies:** NPS was originally adopted by B2C companies to get a quick pulse on customer satisfaction, so the software is most commonly used by consumer-facing companies.
    
-   **B2B companies:** As the net promoter score metric has increased in popularity since its introduction in 2003, NPS is now also used by B2B companies. While it’s more complex to use NPS in a B2B context rather than a consumer-facing context, it can still be a helpful metric for B2Bs to judge the strength of their customer relationships.
    
-   **HR departments:** HR departments may use NPS software to help them gauge employee satisfaction metrics. NPS requires only one or two simple questions, so it’s easy to take a pulse of the company’s overall employee satisfaction quickly and often. The metric is also easy to understand and doesn’t require extensive calculations.
    

## Benefits and potential issues

-   **Implement surveys easily:** If NPS is an important metric for your business, using NPS software can make it much easier to implement surveys. You can increase the frequency and ways you distribute the survey using NPS software, as opposed to manually sending out these surveys via email, and tracking the responses on a spreadsheet.
    
-   **Survey more frequently:** One of the key strengths of NPS is the simplicity of having only one or two questions per survey. This creates less of a burden on customers and allows companies to get a pulse on their customer satisfaction rate much quicker than more extensive customer surveys.
    
-   **Integrate with third-party platforms:** Integrate the software with your ecommerce site, chat, customer service, or email marketing platforms, which can make it even easier to automate surveys and include them as a seamless part of your customer experience.
    
-   **Extra cost:** One of the main issues you may find with NPS software is simply that it represents an extra cost to your business, so you’ll need to decide whether or not the NPS benchmark is important enough to your company that it warrants investing in software.
    
-   **Lack of features:** Choosing the right software for your business will really be a matter of understanding which vendors offer the features you need for your particular industry within your budget. For instance, drawbacks of some software platforms could be that they don’t offer multi-language options, the ability to conduct surveys on mobile, or the ability to use the software for both customer and employee satisfaction.
    

## Market trends to understand

The number of companies using net promoter scores is projected to increase dramatically over the next few years.

NPS has received some criticism in that it’s hard to make the information actionable to improve customer service. Sometimes companies will also over-prioritize the metrics and game the system to get the NPS higher. While it’s important to remember NPS is simply one measurement to have in your toolkit, when done correctly, it can be a valuable way to gather a quick pulse on how your customers feel about your company.

NPS software can help make the process smoother and more automated so you can focus on what really matters—improving your [customer experience](https://www.softwareadvice.com/customer-experience/).

_Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication._

### Related NPS Software

-   [Customer Experience Software](https://www.softwareadvice.com/customer-experience/)
-   [Customer Loyalty Software](https://www.softwareadvice.com/customer-loyalty/)
-   [Customer Satisfaction Software](https://www.softwareadvice.com/customer-satisfaction/)
-   [Survey Software](https://www.softwareadvice.com/survey/)