# Best NPS Software - 2026 Reviews & Pricing > Find the best NPS Software for your organization. Compare top NPS Software systems with customer reviews, pricing, and free demos. Source: https://www.softwareadvice.com/customer-experience/nps-comparison --- [Home](https://www.softwareadvice.com/) / NPS Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best NPS Software of 2026 Updated June 11, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 102 results ### Compare Products Showing 1 - 25 of 102 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) Jotform is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It h...[Read more about Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) **4.7** ([2895 reviews](https://www.softwareadvice.com/market-research/jotform-profile/reviews/)) Free trial Free version Integrations Integrations Google Drive PayPal +92 more +91 more +90 more Jotform's Best Rated Features 4.86Electronic Forms See All Jotform's Worst Rated Features 3.57Audit Management See All [Nicereply](https://www.softwareadvice.com/survey/nicereply-profile/) Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surve...[Read more about Nicereply](https://www.softwareadvice.com/survey/nicereply-profile/) **4.7** ([283 reviews](https://www.softwareadvice.com/survey/nicereply-profile/reviews/)) Free trial Free version Integrations Integrations Slack Mailchimp +15 more +14 more +13 more Nicereply's Best Rated Features 5.0Surveys & Feedback See All Nicereply's Worst Rated Features 4.30Feedback Management See All [Delighted](https://www.softwareadvice.com/survey/delighted-profile/) Delighted is a cloud-based customer experience (CX) management solution designed to help small to large enterprises gather and a...[Read more about Delighted](https://www.softwareadvice.com/survey/delighted-profile/) **4.8** ([57 reviews](https://www.softwareadvice.com/survey/delighted-profile/reviews/)) Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +34 more +33 more +32 more Delighted's Best Rated Features 4.86Customer Experience Management See All Delighted's Worst Rated Features 4.50Data Import/Export See All [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) Typeform’s form builder helps you create beautiful, conversational forms without needing design or technical skills. Get started...[Read more about Typeform](https://www.softwareadvice.com/hr/typeform-profile/) **4.7** ([968 reviews](https://www.softwareadvice.com/hr/typeform-profile/reviews/)) Free trial Free version Integrations Integrations Google Docs Google Drive +50 more +49 more +48 more Typeform's Best Rated Features 5.0Lead Generation See All Typeform's Worst Rated Features 4.11Conditional Logic See All [zenloop](https://www.softwareadvice.com/customer-experience/zenloop-profile/) zenloop is a Berlin-based SaaS company that offers a CX Action Management platform. As the pioneer in Action Management, zenlo...[Read more about zenloop](https://www.softwareadvice.com/customer-experience/zenloop-profile/) **4.9** ([30 reviews](https://www.softwareadvice.com/customer-experience/zenloop-profile/#reviews)) Free trial Free version Integrations Integrations Slack Mailchimp +8 more +7 more +6 more [Zonka Feedback](https://www.softwareadvice.com/market-research/zonka-feedback-profile/) Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses capture, analyze, and act on fee...[Read more about Zonka Feedback](https://www.softwareadvice.com/market-research/zonka-feedback-profile/) **4.8** ([68 reviews](https://www.softwareadvice.com/market-research/zonka-feedback-profile/reviews/)) Free trial Free version Integrations Integrations Slack Zendesk Suite +9 more +8 more +7 more Zonka Feedback's Best Rated Features 5.0Multi-Channel Data Collection See All Zonka Feedback's Worst Rated Features 4.67Question Library See All [Clootrack](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/) Clootrack is an intelligent customer experience analytics platform that helps D2C brands understand the reasons why CX scores li...[Read more about Clootrack](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/) **5.0** ([16 reviews](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/#reviews)) Free trial Free version Integrations Integrations SurveyMonkey Jotform +14 more +13 more +12 more Clootrack's Best Rated Features 4.86Reporting/Analytics See All Clootrack's Worst Rated Features 4.25Data Visualization See All [Listen360](https://www.softwareadvice.com/customer-experience/listen360-profile/) Listen360 is an all-in-one customer feedback and review management platform designed to help franchisors and multi-location bran...[Read more about Listen360](https://www.softwareadvice.com/customer-experience/listen360-profile/) **4.8** ([57 reviews](https://www.softwareadvice.com/customer-experience/listen360-profile/reviews/)) Free trial Free version Integrations Integrations QuickBooks Online Google Calendar +20 more +19 more +18 more Listen360's Best Rated Features 4.89Customer Experience Management See All Listen360's Worst Rated Features 3.83Third-Party Integrations See All [Alterna CX](https://www.softwareadvice.com/customer-loyalty/alterna-cx-profile/) Alterna CX is an AI-based solution that streams customer data from all digital and offline touchpoints. It aggregates, analyzes ...[Read more about Alterna CX](https://www.softwareadvice.com/customer-loyalty/alterna-cx-profile/) **4.8** ([5 reviews](https://www.softwareadvice.com/customer-loyalty/alterna-cx-profile/#reviews)) Free trial Free version Integrations Integrations Slack Zendesk Suite +2 more +1 more +0 more [Surveyed](https://www.softwareadvice.com/customer-experience/surveyed-profile/) Collect qualitative insights through video responses with Surveyed. The powerful AI-based survey features make it easy to target...[Read more about Surveyed](https://www.softwareadvice.com/customer-experience/surveyed-profile/) **5.0** ([2 reviews](https://www.softwareadvice.com/customer-experience/surveyed-profile/#reviews)) Free trial Free version [XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor c...[Read more about XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) **4.6** ([255 reviews](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/reviews/)) Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +30 more +29 more +28 more XM for Customer Experience's Best Rated Features 4.90Negative Feedback Management See All XM for Customer Experience's Worst Rated Features 4.33NPS Survey Structure See All [SurveySensum](https://www.softwareadvice.com/market-research/surveysensum-profile/) SurveySensum is a leading customer feedback platform that helps you gather and analyze customer feedback and take strategic acti...[Read more about SurveySensum](https://www.softwareadvice.com/market-research/surveysensum-profile/) **5.0** ([1 reviews](https://www.softwareadvice.com/market-research/surveysensum-profile/#reviews)) Free trial Free version Integrations Integrations Slack Zapier +2 more +1 more +0 more [Tatvam](https://www.softwareadvice.com/crm/tatvam-profile/) Tatvam uses Machine Learning and AI to analyze all your guest feedback comments (online reviews, email surveys, support emails, ...[Read more about Tatvam](https://www.softwareadvice.com/crm/tatvam-profile/) **4.5** ([2 reviews](https://www.softwareadvice.com/crm/tatvam-profile/#reviews)) Free trial Free version [XEBO.ai](https://www.softwareadvice.com/customer-loyalty/survey2connnect-profile/) XEBO.ai platform offers users a variety of experience management products to investigate and analyze their business and take dec...[Read more about XEBO.ai](https://www.softwareadvice.com/customer-loyalty/survey2connnect-profile/) **4.5** ([19 reviews](https://www.softwareadvice.com/customer-loyalty/survey2connnect-profile/#reviews)) Free trial Free version Integrations Integrations Mailchimp Google Analytics 360 +4 more +3 more +2 more [Verint Voice of the Customer](https://www.softwareadvice.com/bi/verint-experience-management-profile/) Verint® Experience Management™ is a cloud-based analytics suite designed to help small to large businesses view and gain insight...[Read more about Verint Voice of the Customer](https://www.softwareadvice.com/bi/verint-experience-management-profile/) **2.0** ([1 reviews](https://www.softwareadvice.com/bi/verint-experience-management-profile/#reviews)) Free trial Free version Integrations Integrations Google Analytics 360 Adobe Campaign +1 more +0 more +0 more [Medallia Experience Cloud](https://www.softwareadvice.com/customer-loyalty/medallia-profile/) Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee and product e...[Read more about Medallia Experience Cloud](https://www.softwareadvice.com/customer-loyalty/medallia-profile/) **4.5** ([33 reviews](https://www.softwareadvice.com/customer-loyalty/medallia-profile/reviews/)) Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +12 more +11 more +10 more Medallia Experience Cloud's Best Rated Features 5.0Reporting/Analytics See All Medallia Experience Cloud's Worst Rated Features 5.0Reporting/Analytics See All [Alchemer](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/) Alchemer is an online survey software designed to help organizations gather and analyze customer feedback. It is used across var...[Read more about Alchemer](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/) **4.5** ([319 reviews](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/reviews/)) Free trial Free version Integrations Integrations Google Docs Slack +23 more +22 more +21 more Alchemer's Best Rated Features 5.0Multiple Question Types See All Alchemer's Worst Rated Features 3.75Data Analysis Tools See All [SurveySparrow](https://www.softwareadvice.com/survey/surveysparrow-profile/) SurveySparrow is an online survey platform designed to help businesses collect feedback, transform customer experience and colle...[Read more about SurveySparrow](https://www.softwareadvice.com/survey/surveysparrow-profile/) **4.4** ([122 reviews](https://www.softwareadvice.com/survey/surveysparrow-profile/reviews/)) Free trial Free version Integrations Integrations Mailchimp WordPress +8 more +7 more +6 more SurveySparrow's Best Rated Features 4.70NPS Survey Structure See All SurveySparrow's Worst Rated Features 3.89Third-Party Integrations See All [CheckMarket](https://www.softwareadvice.com/customer-satisfaction/checkmarket-profile/) CheckMarket is a cloud-based survey tool that caters to small, midsize and large enterprises, as well as government agencies. Pr...[Read more about CheckMarket](https://www.softwareadvice.com/customer-satisfaction/checkmarket-profile/) **4.5** ([149 reviews](https://www.softwareadvice.com/customer-satisfaction/checkmarket-profile/reviews/)) Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +7 more +6 more +5 more [ClearlyRated](https://www.softwareadvice.com/customer-experience/clearlyrated-profile/) Today’s professional service firms suffer churn, revenue loss, and a lack of differentiation due to an absence of robust client ...[Read more about ClearlyRated](https://www.softwareadvice.com/customer-experience/clearlyrated-profile/) No reviews yet Free trial Free version Integrations Integrations Salesforce Sales Cloud Dynamics 365 +6 more +5 more +4 more [SMG](https://www.softwareadvice.com/survey/smg-profile/) SMG is the industry’s only enterprise-level experience management (XM) platform providing software with a service (SwaS)—uniquel...[Read more about SMG](https://www.softwareadvice.com/survey/smg-profile/) No reviews yet Free trial Free version [CustomerHero](https://www.softwareadvice.com/website-optimization/startquestion-profile/) Startquestion is a professional survey software designed to help businesses of all sizes, freelancers, nonprofits, educational i...[Read more about CustomerHero](https://www.softwareadvice.com/website-optimization/startquestion-profile/) **4.9** ([175 reviews](https://www.softwareadvice.com/website-optimization/startquestion-profile/reviews/)) Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +17 more +16 more +15 more CustomerHero's Best Rated Features 5.0NPS Survey Structure See All CustomerHero's Worst Rated Features 4.70Reporting/Analytics See All [Flex Surveys](https://www.softwareadvice.com/hr/flex-surveys-profile/) Flex Surveys is an employee engagement platform that helps businesses conduct surveys and analyze employee satisfaction through ...[Read more about Flex Surveys](https://www.softwareadvice.com/hr/flex-surveys-profile/) **5.0** ([76 reviews](https://www.softwareadvice.com/hr/flex-surveys-profile/reviews/)) Free trial Free version Integrations Integrations Mailchimp Alchemer +1 more +0 more +0 more Flex Surveys's Best Rated Features 5.0Customizable Templates See All Flex Surveys's Worst Rated Features 4.29Action Management See All [Vantage Circle](https://www.softwareadvice.com/hr/vantage-circle-profile/) Vantage Circle is an employee engagement platform offering solutions for recognition and rewards, corporate wellness, employee f...[Read more about Vantage Circle](https://www.softwareadvice.com/hr/vantage-circle-profile/) **4.7** ([5123 reviews](https://www.softwareadvice.com/hr/vantage-circle-profile/reviews/)) Free trial Free version Integrations Integrations Slack Microsoft 365 +10 more +9 more +8 more Vantage Circle's Best Rated Features 4.87360 Degree Feedback See All Vantage Circle's Worst Rated Features 4.20Chat/Messaging See All [SurveyLab](https://www.softwareadvice.com/survey/surveylab-profile/) SurveyLab is a cloud-based survey solution that caters to businesses of all sizes across various industries. It enables users to...[Read more about SurveyLab](https://www.softwareadvice.com/survey/surveylab-profile/) **4.9** ([62 reviews](https://www.softwareadvice.com/survey/surveylab-profile/reviews/)) Free trial Free version Integrations Integrations Google Drive Slack +15 more +14 more +13 more SurveyLab's Best Rated Features 5.0Reporting/Analytics See All SurveyLab's Worst Rated Features 5.0Reporting/Analytics See All 1 [2](https://www.softwareadvice.com/customer-experience/nps-comparison/?page=2)[3](https://www.softwareadvice.com/customer-experience/nps-comparison/?page=3)[4](https://www.softwareadvice.com/customer-experience/nps-comparison/?page=4)[5](https://www.softwareadvice.com/customer-experience/nps-comparison/?page=5) ## Popular Comparisons [ Jotform vs SurveyMonkey ](https://www.softwareadvice.com/market-research/jotform-profile/vs/surveymonkey/)[ Typeform vs Zoho Survey ](https://www.softwareadvice.com/hr/typeform-profile/vs/zoho-survey/)[ SurveySparrow vs Alchemer ](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/vs/surveysparrow/)[ Trustpilot vs Nicereply ](https://www.softwareadvice.com/survey/nicereply-profile/vs/trustpilot/)[ Vantage Circle vs CheckMarket ](https://www.softwareadvice.com/customer-satisfaction/checkmarket-profile/vs/vantage-circle/) ## Your Guide to Top NPS Software, May 2022 Software Advice uses reviews from real software users to highlight the top-rated NPS products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [CustomerHero](https://www.softwareadvice.com/website-optimization/startquestion-profile/) - [Zonka Feedback](https://www.softwareadvice.com/market-research/zonka-feedback-profile/) - [Qwary](https://www.softwareadvice.com/customer-experience/qwary-profile/) - [youengage](https://www.softwareadvice.com/survey/youengage-profile/) - [Listen360](https://www.softwareadvice.com/customer-experience/listen360-profile/) - [SurveyLegend](https://www.softwareadvice.com/survey/surveylegend-profile/) - [Empuls](https://www.softwareadvice.com/hr/xoxoday-empuls-profile/) - [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) - [XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) - SurveyMonkey Enterprise - [Alchemer](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. Have you ever responded to a one-question survey pop-up asking to rate your experience after an ecommerce purchase? If so, chances are you’ve participated in a company’s NPS survey. As companies continue to make investments in [customer experience](https://www.softwareadvice.com/customer-experience/), net promoter score software, or NPS software, is becoming increasingly popular to help measure customer satisfaction. Looking at net promoter score is a way for you to gauge how customers feel about your company overall. You can use software to make it easier to administer and collect survey results. In this guide, we’ll cover: - [What is NPS software?](#WhatisNPSsoftware) - [Common features of NPS software](#CommonfeaturesofNPSsoftware) - [What type of buyer are you?](#Whattypeofbuyerareyou) - [Benefits and potential issues](#Benefitsandpotentialissues) - [Market trends to understand](#Markettrendstounderstand) ## What is NPS software? NPS software, or net promoter score software, helps organizations implement campaigns to measure net promoter scores (NPS). A net promoter score is the likelihood a customer will recommend the company to a friend or family member. It’s typically a ranking from 0 to 10. The way a customer answers then helps you divide them into three groups: - **Promoters (score of 9-10):** These are your loyal followers who may spread the news about your company through positive word-of-mouth. - **Detractors (score of 0-6):** These customers may actively discourage friends or family members from purchasing from your company. - **Passives (score of 7-8):** These customers were marginally satisfied by your company but don’t feel any particular loyalty, and may easily choose a competitor brand in the future. You would then calculate your overall NPS by subtracting the detractors from promoters for an overall result between -100 to 100. You don’t factor passives into your NPS. To make this process easier, you can use software for survey administration, collecting results, and calculating your score. While NPS has been primarily used by B2C companies and has been mostly consumer-focused, it’s now becoming more popular for use with B2B companies. It’s also increasingly being used internally to look at employee satisfaction rates. ## Common features of NPS software Here are some common features of NPS software: **Anonymous feedback** Allow reviewers to provide anonymous feedback to encourage honest conversations. **Mobile survey** Distribute a survey via mobile devices. **Multi-channel distribution** Use more than one survey distribution channel (email, web link, social media, etc.). **Negative feedback management** Identify, track, and respond to negative feedback. [Pulse surveys](https://www.softwareadvice.com/survey/) Send surveys out at regularly scheduled intervals to track important metrics such as job satisfaction and work environment. **Segmentation** Group leads or contacts based on their specific characteristics. **Third-party integration** Access more features and applications through third-party integration with other software. ## What type of buyer are you? - **B2C companies:** NPS was originally adopted by B2C companies to get a quick pulse on customer satisfaction, so the software is most commonly used by consumer-facing companies. - **B2B companies:** As the net promoter score metric has increased in popularity since its introduction in 2003, NPS is now also used by B2B companies. While it’s more complex to use NPS in a B2B context rather than a consumer-facing context, it can still be a helpful metric for B2Bs to judge the strength of their customer relationships. - **HR departments:** HR departments may use NPS software to help them gauge employee satisfaction metrics. NPS requires only one or two simple questions, so it’s easy to take a pulse of the company’s overall employee satisfaction quickly and often. The metric is also easy to understand and doesn’t require extensive calculations. ## Benefits and potential issues - **Implement surveys easily:** If NPS is an important metric for your business, using NPS software can make it much easier to implement surveys. You can increase the frequency and ways you distribute the survey using NPS software, as opposed to manually sending out these surveys via email, and tracking the responses on a spreadsheet. - **Survey more frequently:** One of the key strengths of NPS is the simplicity of having only one or two questions per survey. This creates less of a burden on customers and allows companies to get a pulse on their customer satisfaction rate much quicker than more extensive customer surveys. - **Integrate with third-party platforms:** Integrate the software with your ecommerce site, chat, customer service, or email marketing platforms, which can make it even easier to automate surveys and include them as a seamless part of your customer experience. - **Extra cost:** One of the main issues you may find with NPS software is simply that it represents an extra cost to your business, so you’ll need to decide whether or not the NPS benchmark is important enough to your company that it warrants investing in software. - **Lack of features:** Choosing the right software for your business will really be a matter of understanding which vendors offer the features you need for your particular industry within your budget. For instance, drawbacks of some software platforms could be that they don’t offer multi-language options, the ability to conduct surveys on mobile, or the ability to use the software for both customer and employee satisfaction. ## Market trends to understand The number of companies using net promoter scores is projected to increase dramatically over the next few years. NPS has received some criticism in that it’s hard to make the information actionable to improve customer service. Sometimes companies will also over-prioritize the metrics and game the system to get the NPS higher. While it’s important to remember NPS is simply one measurement to have in your toolkit, when done correctly, it can be a valuable way to gather a quick pulse on how your customers feel about your company. NPS software can help make the process smoother and more automated so you can focus on what really matters—improving your [customer experience](https://www.softwareadvice.com/customer-experience/). _Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication._ ### Related NPS Software - [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) - [Customer Loyalty Software](https://www.softwareadvice.com/customer-loyalty/) - [Customer Satisfaction Software](https://www.softwareadvice.com/customer-satisfaction/) - [Survey Software](https://www.softwareadvice.com/survey/)