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Alchemer vs Zoho Survey

Alchemer vs Zoho Survey

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Overall Rating
4.5 (310)
4.6 (429)
Ease-of-Use
4.5 / 5
4.6 / 5
Value for Money
3.9 / 5
4.3 / 5
Customer Support
4.3 / 5
4.4 / 5
Functionality
4.1 / 5
4.5 / 5
Last Review Written
October 24, 2024
September 13, 2024
Pros/Cons
  • Pros

  • The Pro Service group has provided great service in helping develop new products. We have been very happy with the service provided to our company.
  • I like the format of the surveys and they are easy to navigate. I think the variety of question types are nice as well as the ability to customize surveys.
  • Nice and easy survey management tool with great capabilities and robust reporting options.
  • Cons

  • They also are constantly changing the product which often leads to bugs in the product or worse data loss.
  • I was having problems logging-in due to an error on my part; however, at the time, I did not realize my mistake.
  • Managed to deliver mid-level complexity commercial surveys, lack of some critical features (comparing with Qualtrics or similar products). Still some value for money despite lack of support.
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  • Pros

  • I am already a huge fan of Zoho products touching all parts of business operations, Just like any other apps from Zoho, Zoho survey is also useful, simple, and a big value add to our organization.
  • Zoho was very easy to use and was easy to share. The capability to export to Excel is great and the software itself offers a lot of great graphics of the data.
  • Good customer support: Zoho Survey offers good customer support, including a helpful knowledge base and responsive customer service.
  • Cons

  • Particularly inside the end when the review is finished, it goes into a connect to make your own overview and is tastefully disappointing.
  • The output into Google sheets from my matrix survey were a bit confusing at first.
  • The basic subscription package is limited to ten survey questions so this works only if you're developing and sending out short surveys.
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Pricing Range
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$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2024

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos