---
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description: "Reviews of Alchemer. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Alchemer is a good fit for you!"
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language: "en"
---

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Alchemer Reviews

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# Alchemer User Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(253)

4

(103)

3

(25)

2

(7)

1

(5)

## Secondary Ratings

Ease-of-use

4.5

Customer Support

4.4

Value for money

4

Functionality

4.2

* * *

### Pros

"The ability to customize surveys, and leverage the platform from an enterprise level across the organization allows for easy sharing of analytics and reporting data."

"Alchemer is a versatile platform that empowers market research and customer experience management, offering features from creating personalized, visually engaging surveys to conducting comprehensive data analysis."

"Excellent. Plus any time I needed support (queries) they were on it .... and it was via real people - so was both personal and professional."

### Cons

"Some of the user interface and functionality isn't as intuitive as you would hope for with regards to building, monitoring and exporting data analytics."

"Chatmeter would not provide any assistance by reducing the number of locations in our contract."

"Data import/merge slow, support team sometimes slow to respond"

* * *

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Alchemer Reviews, Pros and Cons - 2026 Software Advice