customer frequency has increased greatly. Quarterly customers become monthly, and monthly customers become weekly. It adds up quickly. Customers enjoy the rewards programs, because it requires no membership card, and it is easy to redeem rewards.

Ease of use. My staff required nearly zero training on this product, and the down time for the hardware is less than 1% of our operational time.

It is a little pricey. That is why I rated it 4 stars for value at cost. But, it is very worth the expense. The question about how often do we use the software does not allow for our actual frequency of use which is closer to "every 5 minutes" than Daily, which was the most frequent response allowed.

- Actually helped me so much and it's really easy to use and setup.- Helped me manage the insane amount of logins and passwords.

This is a fantastic way to accumulate and keep points at nearby stores. Nowadays, having to register for everything and remember 100 different logins and passwords is extremely frustrating. Additionally, carrying around punchcards for loyalty schemes is very inconvenient. All of that is contained in this simple small software. I appreciate how it also brings back memories of places I had forgotten. I deem it to be great!

Literally nothing to say, everything was great so far.

I signed up with 5 stars to help with repeat traffic in my resale store. It started out pretty good until we needed to make changes to customers accounts. Phone numbers could not be changed by us. Customers were frustrated because some people do change numbers. They ask me to give them name and numbers to be changed and they would do it on their end. Once i gave them the numbers they said it was too many to change. The system would go down or Freeze on several occasions and every time they would call it was hard to get through and when we did they said the would look in to it and call us back. Most of the time they would never call back. We would type in a customers phone number and someone else name would come up. Causing confusion. I have customers complain including my self (business owner) that could not receive emails or text messages. They said they would look in to it. I ended up giving them another email because they didn't know why. It began to get hard for my employees to call for support because they would be on the phone a very long time for Fivestars to say the cant fix our problem but will look in to it and call back. They would not call back and we would have to start over calling. This was suppose to help my business, but when customers can not receive the emails, text or change phone numbers, they get mad. After 2 years of trying to make this work with them i told them i wanted to cancel my service. They ask why i told them to look at my file and see all the problems i have had that they couldn't fix. He looked and said yes he understood. A few days later i got a call from Fivestars saying they think they have fixed most of my problems and they would drop my monthly fee by about $75. At this point i told them i do not trust them and wouldn't use them if it was FREE.

A very nice experience that distinguishes it from reality, which makes its use easy and not boring. Rather, it is fun and useful, so I strongly recommend exploring it.

Fivestars gave me the ability to communicate and interact with my clients, as well as the ability to communicate with their parents, and I can also send and motivate my clients through gifts and discount coupons, which made the work more realistic and serious without imposing large costs. Fivestars has been very important to my business development.

There were no problems, he met all my needs and the needs of my clients, and he is always in continuous development.

I am solving point of sales matters with this product. it is fast reliable and easy to use

I loved how it was very very easy to interact with

All the features were great i loved using it

Customer support gave me a very difficult time

I did not like anything most—the only appeal that drew me in was the text message feature

Cumbersome — I have MINDBODY online software and it does not integrate with it directly

I like all the marketing it does for us to really get our name out there, and the products in store make it easy for customers to use

Sometimes it runs a bit slow, or I cannot find a customers account, but it is easily resolved

Easy to sign ip and track rewards. Simple to send updates about sales, promotions, and new offers. POS registration and lookup are quick and seamless. User able to link multiple stores to single account.

Requires constant internet connection to be functional; no easy back-up alternative.

As a consumer, I really loved the ease of this platform. For once, I did not have to keep up with paper stamp cards or such. I just needed to put in my number and it did all the work! As more places I go use this, the better it gets!

I really liked that ability to type in my phone number and it would automatically keep track of my rewards I had earned.

From a consumer standpoint, I did not have any issues with this product.

We use this software to help market as well as payments and love it!

I'm still a new user. So we have not found any issues as of yet.

As a customer, I love using loyalty program and love having this app on my phone vs having to get paper cards from vendors. It works well and sometimes send me additional rewards to motivate me to visit vendors again.

sometimes if vendor doesn't log in my purchase, I won't get the credit. Would be great if this can be entered manually via receipt as well.

I want to be able to link to my POS system to automatically redeem points. I am not a fan of entering the rewards into two systems or having to manually enter it into the POS I would prefer it do it automatically or be able to click to redeem them and it syncs to the POS and eliminates the human error of entering the discount wrong. I also would like more options for sending out notifications to people. There are 6-8 template options but I would like a variety of more or the ability to create my own. I wish I could post more often as well; once a week sometimes isn't enough for our store. I don't like being restricted at being locked out so I can't push a promo for X days till it opens up again. It forces me to be more strategic hold all my cards for the big event/promo and if it flops than I can't do another push till it clears out... All in all helps to maintain loyal customers - it doesn't do much to bring in more people and extend your reach but does well and keeping our base.

its ability to program and push promos to a wide base of people. I like using phone numbers to keep track of points cause then people don't loose them but it also makes you give away more discounts cause no points are lost. Its easy to sign up and people are more willing to participate in the rewards because it is so simple to do

I don't like that it doesn't sync with my POS and all the rewards have to be entered manually.

Fivestars have really given me no issues that have needed any customer service to resolve. Therefore I can’t give any useful info to anyone who possibly had issues with this app over all. All I can say is that if all apps worked this well I would have apps loaded in my phone like I have rounds loaded in my shotgun. May not ever need them but they aren’t hurting anyone by being there, but when u need it, you know it’s going to do what it’s supposed too. Overall best app on my phone yet. In fact just got my first $5.00 savings this Saturday. Let’s keep up the great work guys. Enter your number earn points and get free discounts, no reason for any negativity. Love you guys..

I like being able to just type in my number and be able to see what my balance is and what promotions are available immediately for use. I also like being texted with all specials and deals that are available at the store with the dates and times that these deals are available. And as long as u click to agree to use those points once texted they are automatically applied to your account at checkout time with no additional info required. It’s like it’s all been saved in there for you, and ready to be used immediately.

Really there isn’t much I don’t like about the app other than that cloudscape is a ways away from my house. So sometimes these sales are a little far from my home especially during the weekdays when I’m at work. Like they are Monday through Wednesday sales and I’m a plumber and very tired when I get home so to drive all the way there is really quit a drive. Especially the 405 freeway between 3 and 8 pm. So I have no choice but to stay home. I wake up at 3:00 am everyday and I’m bed by 6:30 pm everyday. So I can only go on weekends. Sometimes it sucks that I have to go somewhere else that this cost more to buy, but I’m so tired when I get home, that I have no choice but to go spend my money somewhere closer. I love this cloudscape shop and they have always been very honest, helpful and kind to both my wife and I. Especially since we r new to this whole vaping thing. So that’s all I have negative to say

They are not a good company and not trustworthy at all. Customer service is horrible and not willing to help. We are facing hard times right now as owners and I would never use them again. They are also expensive compared to other companies.

lthe database that it provided and let's u know the points .

This program was not the easiest to use. It always had errors. I decided to stop using there service because we were closing this restaurant and opening another. We were going to use them because we already had a database with them but I never recieved a letter stating how to return the equipment. They charged me 600. Then if I return it within 30 days I can have 50.percent back. How horrible. My manager waited for a shipping label with instructions on how to return and they said they only communicate thur email. The manager also stated that they did not have to even send an email to us either. That was a courtesy from them. When u use big companies they will send labels and refund the amount when u send everything back but not this company. Becareful they are horrible. Also my customer kept complaining that they send way too many emails and text.

The pros: We are a large consignment clothing store and are fairly new to formal loyalty programs. The Fivestars program has been immensely popular and has definitely resulted in revenue increases. Out flash sales have transformed into buzz-worthy events where, before, they were hardly noticed. We strongly recommend Fivestars if you are looking into a rewards/loyalty program for your small biz. Retention has been very high as reward points/spiffs have become a valuable commodity for our shoppers. Now for the (minor) cons: There does not seem to be much crossover between our business and others that use Fivestars based upon our anecdotal eveidence. I wish it was more of a local movement. Maybe one day it will be. Also, as far as the technical underpinnings, the API should be exposed to worthy customers (or those willing to pay a modest fee) so that they might integrate it with lesser-known point-of-sale platforms or databases; the company essentially refuses to do this, even though it would benefit both parties. Also, the tablets provided are nice but not without the difficulties associated with wi-fi enabled Android devices. Sometimes they go haywire and we are shut down inexplicably. Let's hope hardware improvements come. ( i'd bet Apple iPads, for instance, would probably provide a huge boost to the overall system reliability.)

See review.

See review.