Stella Connect has been a good experience overall, it is helpful fi you have a competitive nature and like to self compete with your coworkers.

I like how Stella Connect shows you your review score, how many people have reviewed you and now ha a streamlined view of all your ratings organized by 5 stars, 4 stars, 3 stars, 2 stars and 1 star. This is helpful in seeing how many of each the you have received. It also allows you to see what specific ares you can improve on as well as see reviews that customers have left for you. There is also a leaderboard, where you can see who has the best score out of all of your co-workers. I also really like the strawberry icon that appears when you have new reviews.

You can see what reviews customers leave for you and they may or may not be negative, this can lead to a desire to check them often and focus on them. The software is great, sometimes customer options aren't great when it pertains to you doing your job.

We had a better response rate from 11% to greater than 45%. This is important for us to capture feedback and see how our contact center is doing in terms of CSAT. The deployment to day-to-day usage has been great and this doesn’t require a specific team to maintain.

We had a much better CSAT survey response rate (>45%). It is lightweight, easy to set up, and most importantly, humanizes the interaction between the agent and the customer. We love how easy it is for the customer to rate and reward an agent.

I couldn’t think of any. It’s feature set is everything we need to complement our CSAT performance. Perhaps if Stella can produce an expanded feature where we can send surveys and measure our NPS, we’ll be a customer for that feature too.

Its been great, expensive and lacks a few intergrations but the support team will assist on custom setups

I like the option to add pics of the agents and custom bios

i want to be able to have multiple surevys for each area

Overall, the experience was quite positive. The Stella team is fantastic and was very helpful throughout the process. They want to be a partner to the business and it shows

Measuring CSAT is a critical part to our Customer Support team and Stella is more engaging than other vendors on the market. They also rolled out a QA suite so we can have our QA and CSAT in one place.

The QA functionality is very limited compared to other QA platforms but it does the job and more features are on the roadmap

The overall experience with Stella Connect has been top-notch. highly recommended.

Stella Connect is one of if not the best CSAT tool on the market. Not only is the tool amazing but the team and Stella are amazing.

Nothing, there is nothing I dislike about this software. They continue to add new features and are consistently reaching out asking what they can do to support our teams.