About Wonderflow

Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning decisions. Unified VoC analytics help B2C companies extract value from consumer feedback like online reviews, support center records, and NPS. Wonderflow's AI analyzes the Voice of Customers from all over the world, both from your buyers and your competitors'. The Natural Language Processing (NLP) technology then provides you with easy-to-digest insights, not complicated procedures. Did you know that a higher rating equals higher revenue? With Wonderflow's Artificial Intelligence you can easily find the hundreds of different topics mentioned by your customers. The prescriptive and predi...
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Wonderflow - product comparison

Wonderflow User Reviews

OVERALL RATING

Showing 2 reviews

Bart

Company size: 501-1,000 employees

Industry: Sports

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

Time and money saver

Pros

Wonderflow quickly analyses a lot of data and presents it in a very easy to understand way to big audiences, for any kind of product where R&R is important, I think Wonderflow is a big benefit! Wonderflow helps if you are just looking for high level analysis (pros and cons, sentiment, trends) but also if you want to dive a bit deeper into the details. Also nice is that Wonderflow is covering multiple languages and countries. It helped me mainly in analyzing a lot of ratings / reviews on different products and to put it in an easy to understand presentation for colleagues/stakeholders who are not that much into the topic.

Cons

I honestly don't have anything that is negative about the tool so far. Especially if I have any feedback, the Wonderflow is quickly picking it up, getting back to me and sometimes even implementing improvements on a very short notice.

Alessio Vincenzo

Company size: 51-200 employees

Industry: Computer Hardware

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2021

I suggest it. Never tried something similar

Pros

The accuracy of Wonderflow's analysis is outstanding, and thanks to it we've improved our marketing campaigns ROI by almost 10%. We've seen the best results on open feedback, but I was glad it could integrate and analyze closed feedback too so that we could have a single platform to look at for data. Using Wonderflow helped us better understand how customers perceive us as a company, and how we want to position ourselves based on it

Cons

All perfect, i can not want something more from perfection