# Gainsight CS Software Reviews, Demo & Pricing - 2026 > Review of Gainsight CS Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-success/gainsight-cs-profile --- [Home](https://www.softwareadvice.com/) / [Customer Success Software](https://www.softwareadvice.com/customer-success/) / Gainsight CS Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Gainsight CS 2026: Benefits, Features & Pricing Wondering if Gainsight CS is right for your organization? Our Customer Success Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Gainsight CS 4.4 [(48)](https://www.softwareadvice.com/customer-success/gainsight-cs-profile/#reviews) Pricing Pricing available upon request ### About Gainsight CS Gainsight Customer Success (CS) is the growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it gives you complete visibility into customer health, expansion potential, and revenue risk—all in one platform. With powerful automation, trusted AI, and deep health scoring, Gainsight helps you scale outcomes without scaling headcount. From playbooks and success plans to CSQL tracking and journey orchestration, your team can take the right action at the right time, every time. And with the backing of Gainsight’s thought leadership and the Pulse community, you're not just adopting a platform—you’re joining the movement that’s defining the future of Customer Success. Wondering if Gainsight CS is right for your organization? Our Customer Success Software selection experts can help you in 15 minutes or less. ## Gainsight CS User Interface ## Popular Gainsight CS Alternatives Main Product Gainsight CS 4.4 [(48)](https://www.softwareadvice.com/customer-success/gainsight-cs-profile/#reviews) Ratings Breakdown - 4.0Ease of use - 4.06Value for money - 4.47Customer support - 4.44Functionality Pricing Available upon request Get Price Alternative Product [Survicate](https://www.softwareadvice.com/product/31821-Survicate/) 4.6 [(99)](https://www.softwareadvice.com/product/31821-Survicate/reviews/) Ratings Breakdown - 4.73Ease of use - 4.32Value for money - 4.77Customer support - 4.27Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Totango](https://www.softwareadvice.com/product-analytics/totango-profile/) 3.7 [(33)](https://www.softwareadvice.com/product-analytics/totango-profile/reviews/) Ratings Breakdown - 3.63Ease of use - 3.56Value for money - 3.69Customer support - 3.61Functionality Pricing Available upon request Get Price Alternative Product [SuccessBoard](https://www.softwareadvice.com/customer-retention/successboard-profile/) No reviews yet Ratings Breakdown - Ease of use - Value for money - Customer support - Functionality Pricing Available upon request Get Price Alternative Product [monday.com](https://www.softwareadvice.com/marketing/monday-com-profile/) 4.6 [(6071)](https://www.softwareadvice.com/marketing/monday-com-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.28Value for money - 4.43Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Gainsight CS Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Gainsight CS Features - Popular features found in Customer Success Customer Engagement Onboarding Reporting/Analytics Usage Tracking/Analytics - More features of Gainsight CS Account Alerts Account Management Activity Dashboard Advocate Management API Campaign Management Collaboration Tools Communication Management Configurable Workflow Customer Database Customer Experience Management Customer Management Customer Segmentation Customizable Branding Customizable Templates Engagement Tracking Feedback Management Health Score Real-Time Analytics Revenue Management Sentiment Analysis Survey/Poll Management Surveys & Feedback Third-Party Integrations User Management Visual Analytics Workflow Management ## Gainsight CS Integrations HubSpot CRM Integration rated undefined from -1 review SurveyMonkey Integration rated undefined from -1 review Oracle CRM On Demand Integration rated undefined from -1 review Pipedrive Integration rated undefined from -1 review Tableau Integration rated undefined from -1 review SAP Customer Experience Integration rated undefined from -1 review See all 16 integrations ## Gainsight CS User Reviews Overall Rating 4.4 Ratings Breakdown 5 54% 4 31% 3 13% 2 2% 1 0% Secondary Ratings Ease of Use 4.0 Value for money 4.1 Customer support 4.5 Functionality 4.4 Have you used Gainsight CS and would like to share your experience with others? RG Rosa G. Verified reviewer Computer Software 201-500 employees Used daily for less than 12 months Review source Reviewed September 2020 Most comprehensive CS tool out there 5 Previously 4 Overall great -- even when we run into issues, they are quick to help and support Ratings Breakdown 4 Ease of use Previously 3 4 Value for money 5 Customer support 5 Functionality Pros: 1\. Highly configurable -- we are able to adapt and build just about anything with the Rules Engine 2. Helped us continue to scale with robust email campaign functionality 3. Flexible reporting 4. Fantastic strategic guidance Cons: Can be hard to use -- definitely recommend having a designated Gainsight Admin to run the system. The advanced features like Rules Engine are pretty complex. Read More RF Rodrigo F. Verified reviewer Computer Software 1001-5000 employees Used daily for less than 12 months Review source Reviewed May 2024 Amazing tool for Customer Success team 5 very positive experience so far with Gainsight and I look forward to using and learn more about how to use it in full power in my day to day with customer success tasks. Ratings Breakdown 5 Ease of use 5 Functionality Pros: I love that we can see how well our customer are doing based in their usability of their dashboard, health score, etc.. every time before I speak to a customer I check insight to get the insights I need. Cons: I think there is a lot to be explore so have found something that I dont like yet. Read More PI Pranav I. Verified reviewer Computer Software 501-1000 employees Used weekly for less than 12 months Review source Reviewed January 2023 Easy to use Customer Success Management & Analytics Tool 3 We have integrated Gainsight for our customer success workflows, and the experience has been a mixed bag. The ability to demonstrate customer health, automate surveys, creation account plans are some of the impactful features, however, the challenges with reporting, and real-time bidirectional sync with Salesforce make a life for admins challenging. Ratings Breakdown 3 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: Gainsight provides solutions for most customer success workflows like account health, advocacy, customer satisfaction surveys, NPS, and account plans. The UI is user-friendly and self-serving Cons: The lack of real-time bidirectional sync with Salesforce and complex rules engines make life slightly challenging for admins configuring the tool Read More SP Sony P. Verified reviewer Computer Software 51-200 employees Used daily for more than 2 years Review source Reviewed October 2022 Fantastic Customer Success tool 5 It is an excellent platform and as a CSM I live in it everyday. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Gainsight has a great user interface. It is easy to navigate and is very intuitive. Easy to use and very slick to navigate and enjoy working with in it every day. I like customizing dashboard to my client needs. Cons: Sometimes it is a little buggy when it comes to actual data pulling from a CRM to GS. Otherwise, overall, it is an excellent platform for the CSM's. Read More RE Rebecca E. Verified reviewer Telecommunications 201-500 employees Used daily for less than 2 years Review source Reviewed May 2022 Gainsight for Account Management 5 Overall, Gainsight has some great features and the integration with Salesforce keeps the data accurate and easier to navigate Ratings Breakdown 3 Ease of use 4 Customer support 4 Functionality Pros: Gainsight is a great tool for housing all customer accounts and managing their data, tracking activities, and creating tasks and account plans. Cons: The biggest downside of Gainsight is the reporting ability and lack of ease in creating a report. It is not user friendly to create a custom dashboard or get a customized report. Reasons for switching to Gainsight CS Company decision Read More Mm Megan m. Verified reviewer Security and Investigations 51-200 employees Used daily for less than 2 years Review source Reviewed November 2019 Wonderful system for customer management! 5 Overall, using Gainsight has changed the way I work as an account manager. Before, I was using spreadsheets and other documents to track everything for my customer which was inefficient and cumbersome. Now, I'm able to set a plan for my customer upfront and use playbooks to follow and ensure the best experience possible for them! I will never go back to managing customers without it! Ratings Breakdown 5 Ease of use 5 Functionality Pros: I really like using Gainsight to keep all of my customer information in one place. Daily, I use the tasks in my cockpit and success plans to keep me on task with my customer deliverables. The timeline allows me to have all of my notes, emails, and calls logged in one place. There are so many options to configure your customers C360, the options are almost endless. Cons: I rarely have issues with using Gainsight, it really has changed the way I approach customer account management. I will say that there are times I have an issue with linking customer LinkedIn profiles, and I would love to see a more robust way to track customer org. charts. Otherwise, it's a wonderful tool! Read More VR Verified Reviewer Management Consulting 11-50 employees Used daily for more than 2 years Review source Reviewed October 2020 Best-in-class customer success management platform 5 Positive. They really care about customer success. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Gainsight has been a leader in the CS space for a long time. They number of possibilities and integrations are endless. The team is knowledgable and they offer so many free resources for people starting out in customer success. Cons: Like all CS platforms, you need to have the technical people and time commitment to onboarding. If your implementation is complex, you may consider a 3rd party. Reasons for choosing Gainsight CS The opportunity to scale. Read More AL Amy L. Verified reviewer Computer Software 201-500 employees Used weekly for less than 2 years Review source Reviewed January 2023 Customer Success Software 3 The Customer Success team loves the platform and it is their main CRM. For me, I perceive it's value for the team, but I wish it was more intuitive Ratings Breakdown 3 Ease of use 3 Value for money 4 Customer support 3 Functionality Pros: It is good at tracking client communications and health score. By using success plans, we can proactively show ROI and we can create dashboards and reports without the need of other platforms. It also counts with Gong and Salesforce integration. Cons: It might create lots of duplicated records and it is not so intuitive and easy to use and to create rules. The initial set up isn't so simple and Gainsight made us pay an additional consultancy service. Read More VR Verified Reviewer Leisure, Travel & Tourism 51-200 employees Used daily for more than 2 years Review source Reviewed April 2018 Great Application to Keep Track of Customer Health 5 Ratings Breakdown 3 Ease of use 5 Functionality Pros: \- Easy collaboration across multiple teams in an organization to keep track of a client - Helpful CTAs to ensure you are staying on top of an account - Can assign tasks to other members of your organization Cons: \- Steep learning curve - Very out-of-the-box implementation, not a lot that the administrator can customize - Sometimes the web application can be laggy Read More Rebekah P. Verified reviewer Computer Software 11-50 employees Used daily for less than 6 months Review source Reviewed December 2019 Seems like it has potential 4 so far so good! Looking forward to seeing it all set up! Ratings Breakdown 3 Ease of use 3 Functionality Pros: I love the tasks feature and intuitive it is however I am still trying to figure out how I can see a full picture but we are in the set up phase. Cons: The sales forces intergration seems to be lacking. We are trying to move from saleforce to GS but none of the chatter notes or contracts were pulled in while everything is easily able to be pulled out. Since we have been using SF for 6 years we will still need to check SF quite often, Read More Showing 1 - 10 of 48 Reviews Load More Reviews ## Gainsight CS Popular Comparisons [monday.com vs Gainsight CS](https://www.softwareadvice.com/customer-success/gainsight-cs-profile/vs/monday-com/) ## Other Top Recommended Customer Success Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4082) Recently recommended **10** times [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) **5.0** (1) Recently recommended **1** times [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) **4.5** (3055) Recently recommended **0** times [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) **4.5** (2213) Recently recommended **0** times Stuck Between Options? 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