About C2 ATOM

C2 ATOM is a cloud-based IT service management solution that helps users manage and automate requests, assets, and tasks. Service desk features are built around filtered service catalogs and can be customized to meet the specific requirements of a company. C2 ATOM is an ITIL-framed solution that is ideal for call centers, IT support, help desk, web self-service, customer service & support, asset and knowledge management. It supports service desk capabilities such as incident management, problem management, service request management and knowledge management. Email and analytics tools like reporting and dashboards are integrated to measure performance & IT service efficiency. The solution helps users manage assets such as inventory, contracts, licenses and purchase o...

C2 ATOM Pricing

Business Cloud: $40 USD ($50 CAD) per license/month* Custom Cloud: contact the C2 ATOM team: sales@c2atom.com *Conditions apply

Starting price: 

$40.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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C2 ATOM User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 13 reviews

Anonymous

Company size: 51-200 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

November 2021

Great for Automated Testing

I really enjoy it for my web development. the automated testing is one of the best features

Pros

It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use

Cons

There arent much white paper incase you get lost.

Stephen

Company size: 1,001-5,000 employees

Industry: Oil & Energy

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2017

From the system admin perspective

With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.

Pros

The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.

Cons

It seems to be taking my integration team some time to activate the remaining features. That may not be software related.

Jeremy

Company size: 1,001-5,000 employees

Industry: Consumer Goods

Time used: Less than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

March 2017

Evolving Product

C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use. A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.

Sandhya

Company size: 51-200 employees

Industry: Computer Software

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

January 2021

Pros and Cons of C2 ATOM

My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.

Pros

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build. It has all the functionality that you might think of, and they are easy to use and simple configuration. The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application. The system updates are easy to install and provides supports to resolve issues.

Cons

A weak point is that C2 ATOM has growing pains with an emerging product. There are glitches and concerns, but the production and support team at C2 is swift and prompt to fix them. It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related. The screen could be more intuitive without more scrolling pages.

Jean

Company size: 51-200 employees

Industry: Government Administration

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

March 2017

C2 at Town of Candiac

Helping us to meet ITIL specification for our IT department. We improve productivity. Great management of a ton of IT request

Pros

Web based. Database is on our site Easy to use for our peoples.

Cons

Reporting tool is sometime hard to parameter