---
title: "Best Customer Support Software - 2026 Reviews & Pricing"
description: "Find the best Customer Support Software for your organization. Compare top Customer Support Software systems with customer reviews, pricing, and free demos."
source_url: "https://www.softwareadvice.com/customer-support/"
page_type: "category"
language: "en"
---

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Customer Support Software

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

# Best Customer Support Software of 2026

Updated September 30, 2026

On this page

1.  FrontRunners
2.  Popular Comparisons
3.  Related Software

Filter products

360 results

### Compare Products

Showing 1 - 25 of 360 products

#### Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1000
    
-   1000+
    

#### Pricing Options

-   $$$$$
    
-   $$$$$
    
-   $$$$$
    
-   $$$$$
    
-   $$$$$
    

### Compare Products

Sort by

**Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals.  
  
**Reviews**: Sorts listings by the number of user reviews we have published, greatest to least.  
  
**Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest.  
  
**Alphabetically (A-Z)**: Sorts listings by product name from A to Z.

### Product: HelpCrunch

[HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/)

4.78

[(195)](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/)

Best for:Small businesses

### Pricing availability

Starting price: $15.00/month

Free trial: Available

Free demo: Available

Free version: Not available

Software Advice Summary

HelpCrunch is a customer communication platform built for web and mobile businesses, including SaaS companies, e-commerce stores, and digital agencies of all sizes. The software is cloud-based, so no installation is required. Core features include live chat, email marketing, a shared inbox, a knowledge base, and automated messaging. Live chat lets support teams respond to visitors in real time, while automated messages can be triggered based on user behavior to guide customers through onboarding or re-engage inactive users. The shared inbox consolidates conversations from chat, email, and social channels into one place, reducing the chance of missed messages. HelpCrunch also includes a built-in knowledge base tool, allowing teams to publish self-service help articles and reduce repetitive support requests. Support for HelpCrunch users is available via email, live chat, and an online knowledge base with documentation and guides.... [Read more](https://www.softwareadvice.com/crm/helpcrunch-profile/)

### Best rated features:

Real-Time Monitoring

5.0

Surveys & Feedback

5.0

Customer Database

5.0

Catalog Management

5.0

### Worst rated features:

Canned Responses

3.0

Third-Party Integrations

3.0

Call Center Management

4.0

Social Media Integration

4.0

[See all features](https://www.softwareadvice.com/crm/helpcrunch-profile/#key-features)

### Basic

$15.00/month

Total pricing depends on the number of team members and emails.

### Pro

$25.00/month

Total pricing depends on the number of team members and emails.

### Enterprise

Custom

Pricing available upon request

Contact for pricing details

[See full pricing details](https://www.softwareadvice.com/crm/helpcrunch-profile/#pricing-and-plans)

---

### Product: Zendesk Suite

[Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)

4.41

[(4093)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/)

Best for:Enterprise businesses

### Pricing availability

Starting price: $55.00/month

Free trial: Available

Free demo: Not available

Free version: Not available

Software Advice Summary

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large. Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images. Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.... [Read more](https://www.softwareadvice.com/product/26892-Zendesk/)

### What users love

-   Centralized multichannel support platform
-   Robust and flexible ticketing
-   Intuitive and user-friendly interface

### To take in mind

-   Escalating costs and limited value
-   Clunky and limited email handling
-   Missing and complex feature set

### Best rated features:

Predictive Dialer

5.0

Batch Communications

5.0

Tagging

5.0

Online Forums

5.0

### Worst rated features:

Widgets

2.7

Interactive Content

3.0

Account Alerts

3.0

[See all features](https://www.softwareadvice.com/product/26892-Zendesk/#key-features)

### Suite Team

$55.00/month

### Suite Growth

$89.00/month

### Suite Professional

$115.00/month

[See full pricing details](https://www.softwareadvice.com/product/26892-Zendesk/#pricing-and-plans)

---

### Product: eGain Suite

[eGain Suite](https://www.softwareadvice.com/customer-experience/egain-suite-profile/)

### Pricing availability

Starting price: Price not available

Free trial: Available

Free demo: Not available

Free version: Not available

Software Advice Summary

The eGain suite helps businesses connect, solve and optimize customer engagement like never before. The eGain digital customer engagement suite comprises three hubs, the Conversation Hub - a super-set of the chat, messaging, and digital channels, the Knowledge Hub that includes knowledge for self-service and knowledge for contact centers and agents, and the Analytics Hub, each with a rich set of AI-powered apps, all leveraging common services and a modern user experience. Powering these hubs and apps is the eGain composable experience platform, an open, secure and scalable platform with a rich set of capability dots that can be configured and connected for use cases, to deliver effortless experiences and smarter automation. Together, they provide the digital-first experience your customers seek.... [Read more](https://www.softwareadvice.com/customer-experience/egain-suite-profile/)

### Basic

Custom

Pricing available upon request

[See full pricing details](https://www.softwareadvice.com/customer-experience/egain-suite-profile/#pricing-and-plans)

---

### Product: Vivantio

[Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/)

4.30

[(178)](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/reviews/)

Best for:Value for money

### Pricing availability

Starting price: $49.00/month

Free trial: Available

Free demo: Not available

Free version: Not available

Software Advice Summary

You've outgrown your help desk. Step up to real service management. Vivantio helps growing organizations move beyond basic ticketing and disconnected tools to a single platform for delivering exceptional service. Whether you're supporting employees, customers, or both, Vivantio enables IT, Customer Service, HR, Facilities, Finance, Legal, and GRC teams to standardize processes, automate workflows, and continually improve service delivery from one configurable platform. Built for organizations that need enterprise capabilities without enterprise complexity, Vivantio combines the flexibility of a modern cloud platform with the depth of Enterprise Service Management. Configure workflows without code, adapt each team's processes independently, and scale confidently as your organization grows. Organizations choose Vivantio because it helps them: Move beyond basic help desk software to real service management Centralize IT and business service teams on one platform Configure workflows without developers or custom code Automate routing, approvals, escalations, and service processes Improve service quality while increasing team capacity Deliver measurable business outcomes through reporting and continual service improvement Key capabilities include: Incident, Problem, Change, Request, Asset, Configuration, and Knowledge Management Workflow automation, approvals, business rules, routing, and SLA management Self-service portals and branded service experiences Enterprise reporting, dashboards, and analytics AI-assisted service capabilities, including sentiment analysis and intelligent recommendations FLEXBridge Integration Framework with 600+ integration possibilities and a comprehensive Open API With flexible licensing, rapid implementation, feature-inclusive pricing, and dedicated in-house Professional Services, Customer Success, and Support teams, Vivantio helps organizations modernize service operations without the cost and complexity of traditional enterprise platforms.... [Read more](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/)

### Best rated features:

Help Desk Management

5.0

Real-Time Notifications

5.0

Customizable Branding

5.0

Task Management

5.0

[See all features](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/#key-features)

### The Vivantio Platform

$49.00/month

Range shown: $49  $99 per agent, per month, billed annually

[See full pricing details](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/#pricing-and-plans)

---

### Product: Tidio

[Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)

4.73

[(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/)

Best for:Ease of use

### Pricing availability

Starting price: $0.00/month

Free trial: Available

Free demo: Not available

Free version: Available

Software Advice Summary

Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational AI agent. Trusted by over 300,000 businesses across ecommerce, service industries, and tech, Tidio helps streamline communication, speed up support, and boost conversions. With Tidio, support teams can chat with visitors in real time, automate FAQ responses using Flows (rules-based chatbots), and handle messages from email, Messenger, Instagram, and WhatsApp—all from one centralized inbox. At the core of the platform is Lyro—Tidio’s AI agent for customer service—designed to handle up to 64% of common support questions without any human intervention. With just one click, Lyro starts using your existing help docs to deliver accurate, on-brand answers—without guessing or fabricating responses. Tidio makes it easy to grow your support operations without overloading your team. It helps reduce missed opportunities, cut down response times, and lets your agents concentrate on complex issues. Get started for free and unlock 50 AI-driven conversations with Lyro—no credit card needed.... [Read more](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)

### What users love

-   Versatile live chat experience
-   Efficient customer service automation
-   Broad platform integration options

### To take in mind

-   Expensive for small businesses

### Best rated features:

Customer Surveys

5.0

Activity Tracking

5.0

Help Desk Management

5.0

Interactive Content

5.0

[See all features](https://www.softwareadvice.com/live-chat/tidio-chat-profile/#key-features)

### Free

$0.00/month

For solo entrepreneurs. Free forever. No credit card required.

### Starter

$24.17/month

Ideal for small businesses focused on enhancing customer satisfaction via live chat support.

### Growth

$49.17/month

Ideal for teams of all sizes prioritizing customer service as their competitive advantage.

[See full pricing details](https://www.softwareadvice.com/live-chat/tidio-chat-profile/#pricing-and-plans)

---

### Product: Textline

[Textline](https://www.softwareadvice.com/sms-marketing/textline-profile/)

4.86

[(169)](https://www.softwareadvice.com/sms-marketing/textline-profile/reviews/)

Best for:Value for money

### Pricing availability

Starting price: Price not available

Free trial: Available

Free demo: Not available

Free version: Not available

Software Advice Summary

Textline is a cloud-based text messaging solution, which enables businesses to connect with clients using phone numbers. Customer support teams can and include images, emojis, URLs and other file attachments within messages. Key features of Textline include triggers, multi-factor authentication, announcements and scheduled messages. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform allows medical professionals to collect patients' consent, set up appointments and utilize internal discussion tools to connect with colleagues. Additionally, administrators can track key performance indicators, send surveys to clients via SMS and set up automated replies for incoming conversations. Textline offers mobile applications for Android and iOS devices, enabling sales teams to receive alerts about new messages, schedule conversations and more. The product is available on monthly subscriptions and support is extended via FAQs, phone, knowledge base, video tutorials and other online measures.... [Read more](https://www.softwareadvice.com/sms-marketing/textline-profile/)

### Best rated features:

Surveys & Feedback

5.0

Patient Engagement

5.0

Real-Time Notifications

5.0

Knowledge Base Management

5.0

[See all features](https://www.softwareadvice.com/sms-marketing/textline-profile/#key-features)

### Essentials

Custom

Pricing available upon request

Included Agents: 3, Additional Agents: $50 per agent per month

### Pro

Custom

Pricing available upon request

Included Agents: 5, Additional Agents: $70 per agent per month

### Enterprise

Custom

Pricing available upon request

[See full pricing details](https://www.softwareadvice.com/sms-marketing/textline-profile/#pricing-and-plans)

---

### Product: Yonyx

[Yonyx](https://www.softwareadvice.com/crm/yonyx-profile/)

4.75

[(259)](https://www.softwareadvice.com/crm/yonyx-profile/reviews/)

Best for:Enterprise businesses

### Pricing availability

Starting price: $25.00/month

Free trial: Available

Free demo: Not available

Free version: Not available

Software Advice Summary

Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The platform includes decision trees, which enable organizations to design and visualize customer interactions using multimedia flowcharts. Yonyx enables authors to design custom guides for agents using images, hyperlinks, videos, data sorting, and other attributes to streamline customer service operations. It offers various features such as automated guide authoring, user defined commands embedded in guidance steps, analytics, integration with CRM systems and more. Additionally, administrators can invite users, provide role-based permissions, and update tags to facilitate search functionality. Yonyx lets managers gain insights into account usage, incidents, author/user activities, compliance and other metrics via reports and analytics. It supports integration with various third-party applications using REST and JavaScript APIs. Pricing includes monthly subscriptions and support is extended via phone, email and other online measures.... [Read more](https://www.softwareadvice.com/crm/yonyx-profile/)

### Best rated features:

Web-based Deployment

5.0

Help Desk Management

5.0

Decision Support

5.0

WYSIWYG Editor

5.0

[See all features](https://www.softwareadvice.com/crm/yonyx-profile/#key-features)

### Professional

$25.00/month

This plan provides all features of Yonyx platform for stand alone use. Integrations, SSO or API access require upgrade to Enterprise Plan.... [Read more](https://www.softwareadvice.com/crm/yonyx-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/crm/yonyx-profile/#pricing-and-plans)

---

### Product: Gladly

[Gladly](https://www.softwareadvice.com/call-center/gladly-profile/)

4.82

[(140)](https://www.softwareadvice.com/call-center/gladly-profile/reviews/)

Best for:Customer support

### Pricing availability

Starting price: Price not available

Free trial: Not available

Free demo: Not available

Free version: Not available

Software Advice Summary

For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate & Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.... [Read more](https://www.softwareadvice.com/call-center/gladly-profile/)

### Best rated features:

Issue Management

5.0

Text Analysis

5.0

Forms Management

5.0

Interaction Tracking

5.0

### Worst rated features:

Negative Feedback Management

4.0

Progressive Dialer

4.0

Canned Responses

4.0

[See all features](https://www.softwareadvice.com/call-center/gladly-profile/#key-features)

---

### Product: Chaport

[Chaport](https://www.softwareadvice.com/live-chat/chaport-profile/)

4.87

[(63)](https://www.softwareadvice.com/live-chat/chaport-profile/reviews/)

### Pricing availability

Starting price: $0.00

Free trial: Available

Free demo: Not available

Free version: Available

Software Advice Summary

Chaport is a cloud-based live chat and chatbot solution for websites that also enables businesses to communicate with clients across various channels such as Facebook, Viber, and Telegram. It provides desktop apps for Windows and macOS, a web-app for all browsers, and mobile apps for Android and iOS devices, allowing professionals to chat with website visitors, even from remote locations. Key features of Chaport include live chat widget, chatbots, knowledge base, integrations with social networks and messengers, detailed visitor info with custom fields, visitor behavior, pre-chat form, notifications, read receipts, chat transcripts, and Secure Sockets Layer (SSL) encryption. Chaport helps companies automate sales and support and offer help 24/7, send automated chat invitations to clients and get more leads, transfer chats to team members, and customize the chat widget by adding specific colors, texts, or photos. Additionally, it lets users share files or images with website visitors, quickly resolve queries using saved replies and typing insights, and gain visibility into missed/incoming chat metrics and working hours through real-time reports. Companies can also use Chaport to create a knowledge base for customers and connect it to an FAQ bot that can automatically answer customer questions using the KB articles. Chaport comes with an application programming interface (API) that allows businesses to integrate the platform with third-party systems. It also has Zapier integration that helps companies to connect Chaport to 3,000+ apps without any programming skills. The product is available on monthly and annual subscriptions, and support is extended via live chat, email, and documentation.... [Read more](https://www.softwareadvice.com/live-chat/chaport-profile/)

### Best rated features:

Language Detection

5.0

Automated Routing

5.0

Natural Language Processing

5.0

Reporting & Statistics

5.0

### Worst rated features:

Autoresponders

4.0

[See all features](https://www.softwareadvice.com/live-chat/chaport-profile/#key-features)

### Free

$0.00

Talk to your customers in real time. 2 operators included

### Pro

$29.00/month

Make even more sales. Increase operator efficiency. 4 operators included. This plan is priced at $39/mo for monthly billing.... [Read more](https://www.softwareadvice.com/live-chat/chaport-profile/#pricing-and-plans)

### Unlimited

$99.00/month

Automate sales & support. Get more control. Unlimited operators without any charge. This plan is priced at $129/mo for monthly billing.... [Read more](https://www.softwareadvice.com/live-chat/chaport-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/live-chat/chaport-profile/#pricing-and-plans)

---

### Product: Birdeye

[Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/)

4.68

[(707)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/)

Best for:Features

### Pricing availability

Starting price: Price not available

Free trial: Available

Free demo: Not available

Free version: Not available

Software Advice Summary

Birdeye is a cloud-based marketing and reputation management platform built for multi-location businesses, from small operations to large enterprises across healthcare, financial services, retail, automotive, home services, real estate, dental, legal, and food and beverage industries. The platform consolidates reviews, listings, social media, surveys, messaging, payments, and analytics into a single dashboard, removing the need for separate tools. AI-powered agents automate review requests and responses across 200+ sites, sync business profiles to 50+ directories, schedule social posts, run email and SMS campaigns, and manage customer conversations from a unified inbox. A search visibility tool tracks brand presence on AI-powered engines including ChatGPT and Google Gemini. Reporting and sentiment analysis tools help businesses benchmark reputation and monitor performance across all locations. Birdeye connects with 3,000+ third-party systems including Salesforce, HubSpot, and QuickBooks, and supports enterprise governance through role-based permissions and audit trails. The platform is accessible via web browser and iOS and Android mobile apps. Support is available through a knowledge base, live chat, email, and phone.... [Read more](https://www.softwareadvice.com/online-payment/birdeye-profile/)

### What users love

-   Centralized review collection and response
-   Responsive and helpful support team
-   User-friendly and intuitive interface

### To take in mind

-   Expensive for small businesses
-   Inconsistent service and communication issues
-   Difficult contract cancellation process

### Best rated features:

Survey/Poll Management

5.0

Response Types

5.0

Multi-Channel Distribution

5.0

Brand Tracking

5.0

[See all features](https://www.softwareadvice.com/online-payment/birdeye-profile/#key-features)

### Starter

Custom

Pricing available upon request

### Growth

Custom

Pricing available upon request

### Dominate

Custom

Pricing available upon request

[See full pricing details](https://www.softwareadvice.com/online-payment/birdeye-profile/#pricing-and-plans)

---

### Product: LiveAgent

[LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)

4.67

[(1789)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/)

Best for:Mid-size businesses

### Pricing availability

Starting price: $15.00/month

Free trial: Available

Free demo: Not available

Free version: Not available

Software Advice Summary

LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-commerce, SaaS, and other industries. The software is cloud-based, so teams can access it from any browser without installing anything locally. Core features include a universal inbox that consolidates emails, live chat, phone calls, and social media messages into one place, a built-in call center, ticket management, and automation rules that route and prioritize incoming requests. Teams can also create a self-service knowledge base so customers can find answers on their own. LiveAgent helps businesses track response times and agent performance through detailed reports, making it easier to spot gaps and manage workloads. Support for users is available via email, phone, live chat, and an online knowledge base. Small and mid-sized businesses in particular can benefit from the platform's multi-channel setup, which keeps all customer conversations organized without requiring separate tools for each channel.... [Read more](https://www.softwareadvice.com/crm/liveagent-profile/)

### What users love

-   Unified and efficient support
-   Real-time chat and integration
-   Intuitive and user-friendly design

### To take in mind

-   Cumbersome email handling experience
-   Outdated and cluttered interface design
-   Limited mobile functionality and usability

### Best rated features:

Corrective and Preventive Actions (CAPA)

5.0

Drag & Drop

5.0

Transfers/Routing

5.0

Issue Tracking

5.0

### Worst rated features:

Audit Trail

1.0

Multi-Channel Management

2.0

[See all features](https://www.softwareadvice.com/crm/liveagent-profile/#key-features)

### Small

$15.00/month

$15 agent/month (billed annually) — $19 agent/month (billed monthly)

### Medium

$29.00/month

$29 agent/month (billed annually) — $35 agent/month (billed monthly)

### Large

$49.00/month

$49 agent/month (billed annually) — $59 agent/month (billed monthly)

[See full pricing details](https://www.softwareadvice.com/crm/liveagent-profile/#pricing-and-plans)

---

### Product: Denser Search and Chat

[Denser Search and Chat](https://www.softwareadvice.com/live-chat/denser-ai-profile/)

4.97

[(31)](https://www.softwareadvice.com/live-chat/denser-ai-profile/reviews/)

### Pricing availability

Starting price: $19.00/month

Free trial: Available

Free demo: Not available

Free version: Not available

Software Advice Summary

Denser Search and Chat is an AI chatbot and search platform that helps small to midsize businesses across e-commerce, healthcare, legal, and customer support industries manage website search and automated customer interactions. The software is cloud-based, making it accessible without on-premises installation. Core features include AI-powered site search, document question-and-answer, and embeddable chat widgets that can be added to websites without coding. Denser Search and Chat allows businesses to connect multiple data sources — such as websites, PDFs, and databases — so the chatbot can answer questions drawn from existing content. Conversation history tracking helps teams review past interactions and improve responses over time. Support is available around the clock through a knowledge base, email, and live chat, giving users ongoing access to help when needed.... [Read more](https://www.softwareadvice.com/live-chat/denser-ai-profile/)

### Best rated features:

Natural Language Processing

5.0

Lead Capture

5.0

AI/Machine Learning

5.0

Chatbot

5.0

[See all features](https://www.softwareadvice.com/live-chat/denser-ai-profile/#key-features)

### Starter

$19.00/month

$19/Per Month 2 DenserBot 1500 queries per month Maximum of 100 docs/webpages or 50M doc storage per DenserBot REST Api... [Read more](https://www.softwareadvice.com/live-chat/denser-ai-profile/#pricing-and-plans)

### Standard

$89.00/month

$89 / Per Month Details: 4 DenserBot 7500 queries per month Maximum of 2000 docs/webpages or 1G doc storage per DenserBot REST Api... [Read more](https://www.softwareadvice.com/live-chat/denser-ai-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/live-chat/denser-ai-profile/#pricing-and-plans)

---

### Product: Supportbench

[Supportbench](https://www.softwareadvice.com/help-desk/supportbench-profile/)

4.82

[(131)](https://www.softwareadvice.com/help-desk/supportbench-profile/reviews/)

Best for:Value for money

### Pricing availability

Starting price: $32.00/month

Free trial: Available

Free demo: Not available

Free version: Not available

Software Advice Summary

The AI-Powered Helpdesk for Modern B2B Teams Supportbench is the most complete helpdesk platform built specifically for B2B support and success teams. Designed for high-touch customer relationships, we embed AI throughout your workflow to automate the manual, reduce costs, and empower your agents with real-time intelligence. No IT team required. Top Benefits: Reduce support costs by automating repetitive work Improve resolution times with AI-powered case context and suggestions Increase agent productivity with an AI Copilot that guides every reply Get faster time to value—Supportbench is easy to configure and launch Gain visibility into KPIs and customer health with built-in analytics Key AI Features: AI QA Bot that answers questions or raises tickets automatically AI Copilot that suggests the next best response based on history and KB Automatic case summaries when tickets are opened or closed Turn cases into knowledge base articles instantly Predictive CSAT and CES scores without needing survey responses Auto-tagging, auto-prioritization, and issue classification via AI Powerful Enterprise Functionality: Dynamic SLAs that adapt based on customer and case context Native Salesforce synchronization to show licensing and contract data Secure, branded customer portal with full customization Rich email editor that supports inline images and formatting Escalation management with notes, stages, and auto-escalation rules Internal and external knowledge bases for both agents and customers Built for B2B Teams That: Need to manage complex or high-value accounts Want fewer support escalations and better visibility Prefer a platform that doesn't require constant IT involvement Are scaling fast and need a modern, all-in-one solution Supportbench is the #1-rated B2B helpdesk on G2, Capterra, and Software Advice with a 4.9/5 average rating. It’s the helpdesk that helps you do more—with less.... [Read more](https://www.softwareadvice.com/help-desk/supportbench-profile/)

### Best rated features:

Customer History

5.0

Inbox Management

5.0

Real-Time Analytics

5.0

Interaction Tracking

5.0

### Worst rated features:

Monitoring

3.0

Reporting & Statistics

4.0

Search/Filter

4.0

[See all features](https://www.softwareadvice.com/help-desk/supportbench-profile/#key-features)

### Supportbench

$32.00/month

Pricing starting at $32 USD a month per agent all modules included including ticketing, knowledge base, AI, and Chat. Special discounts for Startups and Non-Profits available as well.... [Read more](https://www.softwareadvice.com/help-desk/supportbench-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/help-desk/supportbench-profile/#pricing-and-plans)

---

### Product: Hiver

[Hiver](https://www.softwareadvice.com/crm/hiver-profile/)

4.68

[(148)](https://www.softwareadvice.com/crm/hiver-profile/reviews/)

Best for:Features

### Pricing availability

Starting price: $25.00/month

Free trial: Available

Free demo: Not available

Free version: Not available

Software Advice Summary

Hiver is the agentic omnichannel customer service platform where teams resolve complex support requests with AI Agents, cross-team collaboration, workflows, and ticketing. Hiver comes in two products: Hiver Omni, a dedicated agentic omnichannel platform, and Hiver in Gmail, which runs inside your inbox. Hiver is built for businesses of all sizes, from startups to enterprises, across teams like Support, Success, Finance, and HR, enabling them to manage support seamlessly. 10,000+ teams worldwide trust Hiver to run customer support. The platform is built with enterprise-grade security (SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant). Some of Hiver’s key features include - a) Omnichannel support: Bring every customer conversation across email, chat, Slack, voice, SMS, and social into one platform. Every interaction stays connected to the same customer record, so context carries across channels. b) Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone works from the same picture. c) Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams configure ticket fields and define SLAs in natural language, and audit trails keep every action accountable and reporting-ready. d) AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather context, follow your team's procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed. e) AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team's tone, recommends next steps, and takes directed actions like updating Salesforce or pulling information from Confluence. Your team reviews and approves what goes out. f) Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI writes help center articles from resolved conversations, and flags existing content when it goes stale or conflicts with how your team actually resolves issues. g) Integrations and Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps, and trigger actions across connected systems. Teams build the rules in natural language. h) Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual, plus quality scores, customer health, and trends across conversations. Your team queries the data in natural language, inside Hiver or through MCP. i) Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, and AI Agents and your team act on that intelligence in every interaction. Additionally, Hiver stands out for its intuitive interface and ease of configuration. It is designed to feel remarkably simple from day one. Teams can build AI Agents, create routing and triage workflows, configure ticket fields, and define SLAs using natural language. Most teams are up and running in minutes, without IT or outside consultants.... [Read more](https://www.softwareadvice.com/crm/hiver-profile/)

### Best rated features:

Issue Tracking

5.0

Communication Management

5.0

Reporting/Analytics

5.0

Monitoring

5.0

[See all features](https://www.softwareadvice.com/crm/hiver-profile/#key-features)

### GROWTH

$25.00/month

Ideal for small teams to deliver effortless, multi-channel support.

### PRO

$55.00/month

For teams looking transform their support with advanced features

### ELITE

$85.00/month

For teams looking transform their support with advanced features

[See full pricing details](https://www.softwareadvice.com/crm/hiver-profile/#pricing-and-plans)

---

### Product: Cayzu

[Cayzu](https://www.softwareadvice.com/crm/cayzu-profile/)

4.97

[(30)](https://www.softwareadvice.com/crm/cayzu-profile/)

### Pricing availability

Starting price: $4.00/month

Free trial: Available

Free demo: Not available

Free version: Not available

Software Advice Summary

Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated routing functionalities within a suite. The software features email integration, which enables users to directly convert emails to service requests. The system then automatically queues all incoming requests and assigns them to available, appropriate agents in order to efficiently handle customer queries. Cayzu’s self service portal displays all service requests from multiple websites in a single console. Users can also build a knowledge base on their site to help other users find answers to the most common queries. With the help of customized reporting and dashboards to track and monitor the performance of help desk operations, users gain a complete view of all their customer service activities and are better equipped to make decisions regarding their service requests. Cayzu is available per user per month or year.... [Read more](https://www.softwareadvice.com/crm/cayzu-profile/)

### Basic

$4.00/month

### Team

$9.00/month

### Pro

$19.00/month

[See full pricing details](https://www.softwareadvice.com/crm/cayzu-profile/#pricing-and-plans)

---

### Product: Smartsupp

[Smartsupp](https://www.softwareadvice.com/live-chat/smartsupp-profile/)

4.64

[(343)](https://www.softwareadvice.com/live-chat/smartsupp-profile/reviews/)

Best for:Customer support

### Pricing availability

Starting price: $0.00/month

Free trial: Available

Free demo: Not available

Free version: Available

Software Advice Summary

Drive your online sales through conversations. Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs. As one of the most popular e-commerce solutions in the world, with over 50,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers. WHY CHOOSE SMARTSUPP? • Smartsupp is the only product that combines live chat, chatbots and video recordings all on one platform. Automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop. • Access real-time visitor lists enriched with e-commerce data. See who is browsing your webshop, which products visitors demonstrate interest in, and proactively start a conversation to make a sale. • The most popular online chat in Europe with more than 50,000 active webshops and websites worldwide. We also offer human customer service in 7 different languages. • GDPR compliant. We securely store your data in the European Union and comply with strict EU data protection laws. WHAT CAN SMARTSUPP DO? What can you expect from Smartsupp? Take a look at the list of main features that will take your customer service from average to great. • Live chat, chatbots, and Email and Facebook Integration all in one place–start a personal conversation with your customers and have all communication on one dashboard. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales. • Chatbot – Smartsupp bot is your new shopping assistant that works 24/7. It’ll save your time by answering frequently asked questions, collecting leads, and assisting customers with shopping even while you’re asleep. • Video Recordings – See how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers. • Mobile App – Be closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go. • Visit our website to get the full list of features: https://www.smartsupp.com/pricing WHAT OUR USERS SAY ABOUT US? “Smartsupp helps us to make our online shop even more successful! After a simple installation, we immediately had the first customer with a question, who then ordered straight away.” —Oke Harms, Kickerkult.de “With Smartsupp we use one chat in several shops! Thanks to them, we have been able to improve our contact with customers. Communication is instant and convenient for both us and the customers.” —Katarzyna, Wujo.pl... [Read more](https://www.softwareadvice.com/live-chat/smartsupp-profile/)

### Best rated features:

Alerts/Notifications

5.0

Alerts/Escalation

5.0

Natural Language Processing

5.0

Automated Routing

5.0

### Worst rated features:

Automated Responses

2.5

Third-Party Integrations

3.0

Contact Management

3.8

Customer Segmentation

4.0

[See all features](https://www.softwareadvice.com/live-chat/smartsupp-profile/#key-features)

### Free

$0.00/month

Ideal for individuals enhancing website performance with Live Chat.

### Solo

$17.00/month

Ideal for solopreneurs managing customer communication alone. Includes unlimited conversations, multichannel support, basic automated messages, and 50 AI reply assists per month.... [Read more](https://www.softwareadvice.com/live-chat/smartsupp-profile/#pricing-and-plans)

### Plus

$25.00/month

Ideal for growing teams looking to streamline customer communication across Live Chat, WhatsApp, Messenger, and Email, with automated workflows and 250 AI reply assists per month.... [Read more](https://www.softwareadvice.com/live-chat/smartsupp-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/live-chat/smartsupp-profile/#pricing-and-plans)

---

### Product: Comm100

[Comm100](https://www.softwareadvice.com/live-chat/comm100-profile/)

4.69

[(108)](https://www.softwareadvice.com/live-chat/comm100-profile/reviews/)

Best for:Ease of use

### Pricing availability

Starting price: $31.00/month

Free trial: Available

Free demo: Not available

Free version: Not available

Software Advice Summary

Comm100 is an omnichannel customer engagement platform that helps small to enterprise-level businesses in education, financial services, government, healthcare, e-commerce, and telecommunications manage customer support across multiple digital channels. The software is available as a cloud-based solution or as an on-premises deployment for organizations with data security or compliance requirements. Core features include live chat, AI-powered chatbots, a ticketing system, email management, social media messaging, co-browsing, video and audio chat, a knowledge base, and reporting and analytics dashboards. Automated routing directs incoming conversations to the right agent or bot, while canned responses help teams reply to common questions quickly. A bot-to-agent handoff feature ensures complex queries are escalated to a live agent when needed. Visitor monitoring and proactive chat invitations allow teams to engage customers before they reach out. Comm100 also integrates with CRM and third-party tools, helping businesses connect their existing workflows. Reporting and analytics dashboards give managers visibility into team performance and customer interactions. Support options include email, phone, live chat, and a knowledge base.... [Read more](https://www.softwareadvice.com/live-chat/comm100-profile/)

### Best rated features:

Real-time Consumer-facing Chat

5.0

Live Chat

5.0

Code-free Development

5.0

Chat/Messaging

5.0

### Worst rated features:

Proactive Chat

2.0

Autoresponders

2.0

[See all features](https://www.softwareadvice.com/live-chat/comm100-profile/#key-features)

### Live Chat Startup

$31.00/month

You can start a free trial.

### Live Chat Plus

$55.00/month

You can start a free trial.

### Live Chat Ultra

Custom

Pricing available upon request

Book a demo and get direct pricing for your unique requirements

[See full pricing details](https://www.softwareadvice.com/live-chat/comm100-profile/#pricing-and-plans)

---

### Product: Mava

[Mava](https://www.softwareadvice.com/product/451161-Mava/)

4.84

[(31)](https://www.softwareadvice.com/product/451161-Mava/)

### Pricing availability

Starting price: $0.00

Free trial: Not available

Free demo: Not available

Free version: Available

Software Advice Summary

Mava is a customer support platform designed for community-driven companies. It enables support across public and private channels, including Telegram, Discord, and email, all from a single dashboard. The platform caters to businesses that have built thriving online communities, providing tools to manage customer inquiries and support requests. Mava features automated resolution of up to 50% of community queries using AI that learns from the company's existing support content on platforms such as GitHub, Google Docs, and their website. The platform offers private and public support capabilities, allowing agents to hand off unresolved tickets to human agents when necessary. This ensures community members receive personalized attention regardless of the channel they choose. Mava integrates with popular platforms, allowing businesses to train the AI using their existing support resources. This ensures the system is tailored to their unique needs. The platform also offers detailed support metrics and insights, empowering companies to enhance their support performance and make data-driven decisions to better serve their growing communities.... [Read more](https://www.softwareadvice.com/product/451161-Mava/)

### Best rated features:

Knowledge Base Management

5.0

Multiple Data Sources

5.0

Customer Communication

5.0

Inbox Management

5.0

### Worst rated features:

Customer History

4.0

[See all features](https://www.softwareadvice.com/product/451161-Mava/#key-features)

---

### Product: Dashly

[Dashly](https://www.softwareadvice.com/email-marketing/dashly-profile/)

4.74

[(47)](https://www.softwareadvice.com/email-marketing/dashly-profile/)

### Pricing availability

Starting price: $39.00/month

Free trial: Available

Free demo: Not available

Free version: Not available

Software Advice Summary

Dashly allows marketing professionals to collect leads, centralize user communication, launch sales campaigns and analyze their performance on a unified platform. Product managers can identify and resolve bottlenecks in the sales funnel, monitor user journeys, build onboarding campaigns for specific segments. Customer executives can quickly respond to clients' requests, answer queries using the built-in knowledge base and launch NPS campaigns.... [Read more](https://www.softwareadvice.com/email-marketing/dashly-profile/)

### Best rated features:

Real-Time Reporting

5.0

Offline Form

5.0

Multi-Channel Data Collection

5.0

Transfers/Routing

5.0

### Worst rated features:

Contact Database

3.0

Geotargeting

4.0

ROI Tracking

4.0

[See all features](https://www.softwareadvice.com/email-marketing/dashly-profile/#key-features)

### Basic

$39.00/month

[See full pricing details](https://www.softwareadvice.com/email-marketing/dashly-profile/#pricing-and-plans)

---

### Product: Kustomer

[Kustomer](https://www.softwareadvice.com/customer-experience/kustomer-profile/)

4.65

[(80)](https://www.softwareadvice.com/customer-experience/kustomer-profile/reviews/)

### Pricing availability

Starting price: $89.00/month

Free trial: Not available

Free demo: Not available

Free version: Not available

Software Advice Summary

Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client support via multiple channels. Key features include sentiment analysis, live agent auditing, workflow creation, proactive messaging, agent routing, role-based permissions and reporting. The solution enables agents to access past conversations or order histories, segment customer groups, and resolve inquiries within a customizable workspace. Kustomer allows team members to maintain a single-threaded conversation with clients through SMS, voice, social media, email and more without switching screens. Additionally, supervisors can use the application to monitor the status of agents, available capacity and assigned queues in real-time. Kustomer facilitates integration with various third-party platforms including Amazon Connect, Talkdesk, Dialpad, Aircall, Twitter, Olark, Facebook Messenger, Twilio, Five9, Solvvy, Zingtree, Gmail, Shopify, SurveyMonkey and Klaus using APIs and Webhooks. It is available on annual subscriptions and support is provided via chat, email and documentation.... [Read more](https://www.softwareadvice.com/customer-experience/kustomer-profile/)

### Best rated features:

SMS Messaging

5.0

Chat/Messaging

5.0

Activity Tracking

5.0

Inbox Management

5.0

### Worst rated features:

Knowledge Base Management

3.5

[See all features](https://www.softwareadvice.com/customer-experience/kustomer-profile/#key-features)

---

### Product: HelpSpace

[HelpSpace](https://www.softwareadvice.com/crm/helpspace-profile/)

4.80

[(30)](https://www.softwareadvice.com/crm/helpspace-profile/)

### Pricing availability

Starting price: $25.00/month

Free trial: Available

Free demo: Not available

Free version: Not available

Software Advice Summary

HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal is to provide an aesthetically pleasing and user-friendly platform that is easy to use and efficient. Features of HelpSpace include: TICKETS: customer inquiries that are efficiently and traceably processed by the team, either by writing responses using templates or assigning them directly to team members. TASKS: internal task management, allowing multiple tasks to be created and assigned to different team members in response to customer inquiries, to ensure parallel processing and rapid response times. Tasks can also be displayed in kanban boards and marked with custom statuses. DOCS: an integrated knowledge database, which can be shared within the team or with customers, to find solutions in ticket processing or publish information for 24x7 customer access. WIDGET: a tool to display your knowledge database directly on your website and app, as well as allowing customers to contact you directly from here. INTEGRATION: various options to integrate HelpSpace into your application landscape, using our API, webhooks or Zapier, to speed up and simplify your processes. Improve your customer support with HelpSpace. Nothing is more important than satisfied customers.... [Read more](https://www.softwareadvice.com/crm/helpspace-profile/)

### Best rated features:

Real-Time Notifications

5.0

Content Management

5.0

Task Progress Tracking

5.0

Task Management

5.0

### Worst rated features:

Customer Database

3.0

Catalog Management

4.0

Reporting/Analytics

4.0

[See all features](https://www.softwareadvice.com/crm/helpspace-profile/#key-features)

### Basic

$25.00/month

[See full pricing details](https://www.softwareadvice.com/crm/helpspace-profile/#pricing-and-plans)

---

### Product: TeamSupport Messaging & Live Chat

[TeamSupport Messaging & Live Chat](https://www.softwareadvice.com/conversational-marketing/teamsupport-messaging-and-live-chat-profile/)

4.62

[(115)](https://www.softwareadvice.com/conversational-marketing/teamsupport-messaging-and-live-chat-profile/reviews/)

Best for:Ease of use

### Pricing availability

Starting price: $29.00/month

Free trial: Not available

Free demo: Not available

Free version: Not available

Software Advice Summary

TeamSupport's Messaging & Live Chat leverages the power of connection to unify your support, sales, and marketing teams in addition to your customer experience. With powerful auto-routing tools, AI-powered chatbots, omnichannel capabilities, and analytics; TeamSupport's platform provides you with the insights needed to engage in deep conversations that drive impact. By using the chat to meet customer needs when and where it is convenient for them, the chat platform allows you to build trusting customer relationships that are held to the highest security standards. Messaging & Live Chat is compliant with HIPAA, GDPR, and other privacy laws.... [Read more](https://www.softwareadvice.com/conversational-marketing/teamsupport-messaging-and-live-chat-profile/)

### Best rated features:

Proactive Chat

5.0

Dashboard

5.0

Customer Experience Management

4.8

Real-time Consumer-facing Chat

4.8

### Worst rated features:

Lead Capture

3.0

Automated Responses

3.5

Chatbot

3.6

Pre-Configured Bot

4.0

[See all features](https://www.softwareadvice.com/conversational-marketing/teamsupport-messaging-and-live-chat-profile/#key-features)

---

### Product: SprintHub

[SprintHub](https://www.softwareadvice.com/marketing/sprinthub-profile/)

4.89

[(19)](https://www.softwareadvice.com/marketing/sprinthub-profile/)

### Pricing availability

Starting price: R$239.00/month

Free trial: Available

Free demo: Not available

Free version: Not available

Software Advice Summary

SprintHub is a complete Marketing/Service/Sales platform that offers a variety of integrated tools to capture leads, automate marketing campaigns, manage omnichannel service, sell, manage and publish on social networks. With it, your company can dispense with hiring multiple software and avoid the complexity of performing integrations between them.... [Read more](https://www.softwareadvice.com/marketing/sprinthub-profile/)

### Best rated features:

Reporting & Statistics

5.0

Collaboration Tools

5.0

Interaction Tracking

5.0

Third-Party Integrations

5.0

### Worst rated features:

Email Marketing

3.0

Marketing Automation

3.0

Landing Pages/Web Forms

4.0

[See all features](https://www.softwareadvice.com/marketing/sprinthub-profile/#key-features)

### Basic

R$239.00/month

[See full pricing details](https://www.softwareadvice.com/marketing/sprinthub-profile/#pricing-and-plans)

---

### Product: Apizee

[Apizee](https://www.softwareadvice.com/cloud-communication/apizee-profile/)

4.83

[(18)](https://www.softwareadvice.com/cloud-communication/apizee-profile/)

### Pricing availability

Starting price: €50.00/month

Free trial: Not available

Free demo: Not available

Free version: Not available

Software Advice Summary

A visual aid platform called Apizee enables field users to communicate in real time with distant agents or specialists during inspections, assessments, diagnostics, and support procedures. Real-time video feeds from a smartphone, tablet, linked device, or external device are shared by field users with the expert. Experts can freeze, zoom, and share drawings while taking quick screenshots. Inspection reports are complemented by recorded media.... [Read more](https://www.softwareadvice.com/cloud-communication/apizee-profile/)

### Best rated features:

Chat/Messaging

5.0

Automatic Call Distribution

5.0

Video Support

5.0

Access Controls/Permissions

5.0

[See all features](https://www.softwareadvice.com/cloud-communication/apizee-profile/#key-features)

---

### Product: Forumbee

[Forumbee](https://www.softwareadvice.com/help-desk/forumbee-profile/)

4.89

[(18)](https://www.softwareadvice.com/help-desk/forumbee-profile/)

### Pricing availability

Starting price: $250.00/month

Free trial: Available

Free demo: Not available

Free version: Not available

Software Advice Summary

Forumbee is a cloud-based community and discussion forum-creation platform that supports social sharing, mobile moderation and a knowledge base. It features branding and design, discussion forums, Q&A forums, feedback forums and private communities. Forumbee allows users to customize the forum with built-in themes or their own branding, colors, and logos. With Q&A forums, members can post questions and helps others by answering and sharing their knowledge. The searchable knowledge base of Forumbee enables members to access the help and how-to articles. Users can create private communities within the website to ensure confidentiality. Forumbee offers a range of moderation tools including user-rights control over the content and ability to suspend, ban and manage those who break community policies. It has an activity wall, which shows real-time activity across the community. Members can share images, photos, videos, ask questions, start discussions and leave comments. Forumbee offer mobile forums which are optimized for mobiles devices with built-in support for Android, iOS, and mobile web browsers.... [Read more](https://www.softwareadvice.com/help-desk/forumbee-profile/)

### Best rated features:

Alerts/Notifications

5.0

Group Management

5.0

Content Management

5.0

Member Directory

5.0

### Worst rated features:

Ideation

4.0

Event Management

4.0

[See all features](https://www.softwareadvice.com/help-desk/forumbee-profile/#key-features)

### Basic

$250.00/month

[See full pricing details](https://www.softwareadvice.com/help-desk/forumbee-profile/#pricing-and-plans)

---

1

[2](https://www.softwareadvice.com/customer-support/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/customer-support/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/customer-support/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/customer-support/?__ai_markdown=true&page=5)

...

[15](https://www.softwareadvice.com/customer-support/?__ai_markdown=true&page=15)

## Popular Comparisons

[

LiveAgent vs Zendesk Suite

](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[

Zoho Desk vs Freshdesk

](https://www.softwareadvice.com/crm/freshdesk-profile/vs/zoho-desk/)[

Tidio vs TeamSupport

](https://www.softwareadvice.com/crm/teamsupport-profile/vs/tidio-chat/)[

Genesys Cloud CX vs NiCE CXone

](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/incontact-hosted-call-center-software/)

## Your Guide to Top Customer Support Software, April 2023

Software Advice uses reviews from real software users to highlight the top-rated Customer Support products in North America.

[Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/)

#### Explore FrontRunners

-   [Gladly](https://www.softwareadvice.com/call-center/gladly-profile/)
-   [Textline](https://www.softwareadvice.com/sms-marketing/textline-profile/)
-   [Supportbench](https://www.softwareadvice.com/help-desk/supportbench-profile/)
-   [Yonyx](https://www.softwareadvice.com/crm/yonyx-profile/)
-   [Dashly](https://www.softwareadvice.com/email-marketing/dashly-profile/)
-   [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/)
-   [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)
-   [ThriveDesk](https://www.softwareadvice.com/crm/thrivedesk-profile/)
-   [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)
-   [Chaport](https://www.softwareadvice.com/live-chat/chaport-profile/)
-   [Issuetrak](https://www.softwareadvice.com/crm/issuetrak-profile/)
-   [Front](https://www.softwareadvice.com/crm/front-profile/)
-   [Helpwise](https://www.softwareadvice.com/crm/helpwise-profile/)
-   [Tiledesk](https://www.softwareadvice.com/live-chat/tile-desk-profile/)
-   [Smartsupp](https://www.softwareadvice.com/live-chat/smartsupp-profile/)
-   [Froged](https://www.softwareadvice.com/customer-communications-mngt/froged-profile/)
-   [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/)
-   [Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/)
-   [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/)
-   [ServiceNow Customer Service Management](https://www.softwareadvice.com/product/356274-ServiceNow-Customer-Service-Management/)
-   [CXone Mpower](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/)
-   [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)
-   [BlueCamroo](https://www.softwareadvice.com/crm/bluecamroo-profile/)
-   [Intercom](https://www.softwareadvice.com/crm/intercom-profile/)
-   [Efficy CRM](https://www.softwareadvice.com/crm/efficy-profile/)

“Usability” includes user ratings for Functionality and Ease of Use.

“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.

Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication.

### Related Customer Support Software

-   [Customer Experience Software](https://www.softwareadvice.com/customer-experience/)
-   [Customer Satisfaction Software](https://www.softwareadvice.com/customer-satisfaction/)
-   [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/)
-   [Customer Success Software](https://www.softwareadvice.com/customer-success/)
-   [Help Desk Software](https://www.softwareadvice.com/help-desk/)