Customer Support Software

Tidio Chat

Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make the live chat interface match the look and feel of existing online... Read more

Tenfold

Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major phone systems. Tenfold delivers CTI features like click-to-call, automatic call logging and call notes... Read more

Zingtree Agent Scripting

Zingtree Agent Scripting is a cloud-based call center scripting solution for call centers in all industries. Users can create, deploy and analyze agent scripts. Scripts can be created using a visual designer or copied from an existing... Read more

AzureDesk

AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge base... Read more

Sharpen

Sharpen’s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live... Read more

Deskpro

Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known issue... Read more

Teckst

Teckst is a cloud-based SMS marketing and two-way texting solution for contact centers and customer service companies. Primary features include SMS/MMS, Facebook Messenger and WeChat connectivity, single sign-on, audio and desktop... Read more

Helpshift

Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, chatbots... Read more

Magentrix

Magentrix is a cloud-based collaboration solution that caters to businesses in technology, telecommunications, healthcare, manufacturing, financial services, nonprofit and other industries. Magentrix offers pre-configured Salesforce... Read more

Casengo

Casengo is a cloud-based customer service solution for businesses of all sizes. Primary features include case management, team collaboration tools, knowledge base management, multi-channel support, private notes and reporting. The... Read more

Vocalcom Cloud Contact Center

Vocalcom is a web-based contact center software solution for managing multi-channel customer experience. The software is designed to manage customer interactions as a single conversation, regardless of whether they occur via one channel... Read more

Sparkcentral

Sparkcentral is an automated messaging distribution (AMD) platform that improves customer service operations across all digital platforms. Primarily catering to energy, hotel, food and beverage, banking, insurance, media, IT and retail... Read more

Answerbase

Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, customer service and support and social CRM. Customer service and support module allow companies to solve their common... Read more