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Forethought
Forethought
Forethought is a help desk management software designed to help businesses in the eCommerce, education, travel and other sectors predict, prioritize and automatically route support tickets among relevant individuals. The platform ...Read more about Forethought
Zendesk Suite
Zendesk Suite
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features an...Read more about Zendesk Suite
TeamSupport Messaging & Live Chat
TeamSupport Messaging & Live Chat
TeamSupport's Messaging & Live Chat leverages the power of connection to unify your support, sales, and marketing teams in addition to your customer experience. With powerful auto-routing tools, AI-powered chatbots, omnichannel ...Read more about TeamSupport Messaging & Live Chat
Zoho Desk
Zoho Desk
Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creat...Read more about Zoho Desk
TeamSupport
TeamSupport
TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, col...Read more about TeamSupport
Freshworks Customer Service Suite
Freshworks Customer Service Suite
Freshworks Customer Service Suite simplifies tracking agent performance, workload distribution, and task assignment, enabling leaders to optimize agent efficiency and productivity. From an agent training and QA point of view, the ...Read more about Freshworks Customer Service Suite
Korra
Korra
Korra is an AI-powered customer support solution designed to help businesses enhance customer service experiences. Korra offers key features, such as a self-service AI chatbot, automated content analysis, and a powerful natural la...Read more about Korra
LiveHelpNow
LiveHelpNow
LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazing customer experience. Software designed to meet all of your customer support, contact center, lead generation, a...Read more about LiveHelpNow
HappyFox Chat
HappyFox Chat
HappyFox is a cloud-based help desk solution that provides artificial intelligence (AI) chatbots to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy...Read more about HappyFox Chat
Sharpen
Sharpen
Sharpen’s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live ...Read more about Sharpen
Deskpro
Deskpro
Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known iss...Read more about Deskpro
Grasp
Grasp
Grasp is a cloud-based customer service solution for businesses of all sizes. Primary features include case management, team collaboration tools, multi-channel support, private notes and reporting. The software provides a shared...Read more about Grasp
Answerbase
Answerbase
Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, customer service and support and social CRM. Customer service and support module allow companies to solve their c...Read more about Answerbase
Sparkcentral
Sparkcentral
Sparkcentral by Hootsuite is an automated messaging distribution (AMD) platform that improves customer service operations across all digital platforms. Primarily catering to energy, hotel, food and beverage, banking, insurance, me...Read more about Sparkcentral
Magentrix
Magentrix
Magentrix extends your CRM for partner relationship management (PRM) portals and customer portals. Deliver content, share information and engage your partners and customers with a completely customizable and branded portal that ma...Read more about Magentrix
Helpshift
Helpshift
Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, ...Read more about Helpshift
Support.cc
Support.cc
Support.cc is a cloud-based ticketing system that assists small and medium-sized enterprises in providing customer support. Users can handle client interactions, inquiries, issues, feedback, and surveys on the platform. It allows ...Read more about Support.cc
Brand Embassy
Brand Embassy
Brand Embassy is a cloud-based customer support platform that focuses on social media monitoring, social customer support and social media analytics. It monitors all of a company’s social channels—including Facebook, Twitter, Link...Read more about Brand Embassy
C-Desk
C-Desk
C-Desk is a complaint management software designed to help businesses manage service requests, projects, assets, logbooks and expenses. The platform enables managers to receive notifications regarding overriding of service level a...Read more about C-Desk
CustomerWise
CustomerWise
CustomerWise is a hybrid customer relationship management solution that caters to businesses of all sizes across various industry verticals. Key features include workflow automation, customer asset management, contract management,...Read more about CustomerWise