Sparkcentral
About Sparkcentral
Sparkcentral Pricing
Contact Sparkcentral for pricing details
Starting price:
$600.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Sparkcentral
1 - 5 of 15 Reviews
Ashley
Consumer Services, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Love SC!
The on-boarding process with Sparkcentral has been super easy! Once we made the decision to move forward with them the process was extremely quick and went at our pace. We chose when we wanted to go Live, and what our availability was for our virtual training. We were provided with our log-in formation and an information booklet prior to our On-Boarding Class with their Customer Success Manager, [SENSITIVE CONTENT HIDDEN]. Having the log-in information prior to our training class was so beneficial because we were able to familiarize ourselves with the program and come prepared with questions. We felt we had all the time we needed and more provided to us for our virtual class and left feeling very confident in how to use the program.
PROSThe platform itself is extremely user friendly and our staff have voiced how much they prefer this new program over our old one. Tracking is much more detailed and the internal chat system has been a blessing for our employees.
CONSReporting is very detailed but I wish more the information was accessible without exporting and that we could look at the stats (first time to reply, etc) as a whole rather than by facebook page - though I am told they are working on this!
Reason for choosing Sparkcentral
It was the only program which had a similar interface and we could limit access by agent. All other programs we had encompassed everything (ie: replies, publishing, scheduling all in one).
Reasons for switching to Sparkcentral
Buffer Replies was shutting down
Danny
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Only software to scale as your social channels do.
Standardized queue, automations, support and AM team are amazing!
CONSData portion is not customizable, some of the UI elements are inefficient and needs improvement (never expiring pending queue), and no message previews.
Reason for choosing Sparkcentral
Reasonable pricing structure
Reasons for switching to Sparkcentral
Minimal updates, zero QoL improvements, and never implemented any feedback that was provided.
Eric
Retail, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed March 2020
Works for consolidating social media but reporting needs serious work
Sparkcentral is great for connecting our various social media accounts and responding to customers across channels but functionality and reporting is limited
CONSThe reporting is next to impossible. The data they collect is mostly useless. Understanding basic insights such as tickets per week, average time solve are very difficult. There's limited ability to classify ticket types and integrating with a CRM is difficult and requires meaningful engineering resources.
Stefan
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Great tool for customer service
The team is dedicated and provide a good product. Large organisations who rely heavily on chat, email and phone may struggle in having Sparkcentral as an "additional" tool for social media because it can be tricky to maintain a harmonized / integrated CRM and reporting system.
PROSEasy to use interface. Good oversight on the customers. The product team is actively pursuing development in bots and AI.
CONSWe have small volumes of social media and as such can't get as good an ROI as hoped.
Reason for choosing Sparkcentral
Good quality product with a vision and a decent price.
Mathieu
Aviation & Aerospace, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed February 2020
Very satisfied to date
So far so good!
PROSI really enjoy how streamlined it is and that since everything comes into one place, it allows agents to be more focused on the work at hand.
CONSWhile I find it to be fairly intuitive, some of the agents struggle with it. I also think they should have more space in their Snippet Knowledge base.
Reasons for switching to Sparkcentral
We were part of a merger and the company that bought us were already on SparkCentral. We debated the two platforms and I quickly saw the benefits of using Spark. I feel this tool gives us a better handle on the agents' work and performance.