As we grew, we discovered opportunities to bundle our courses and add more products. Then we added a knowledge shop. We know that with Firmwater support, we can continue to scale without the drama. It's refreshing in a way when as the founder, I have no technical background.

In my six years using Firmwater software, I have had not one complaint by our more than 6,000 graduates or me. Everything we requested, they either complied or showed us a better solution. After six years, I shopped to see what I might be missing. Within a few days, I knew I would be missing Firmwater. There is something magnetic about providing services beyond expectations that generates a loyal customer base, and Firmwater can count me as one of those.

When you are using a product and working with Firmwater support teams, there is nothing to like least because we are an e-commerce business, and every report and response translates to increased revenue on some level. If you are in the e-commerce business, you need to take a close look at Firmwater LMS.

The Firmwater LMS product is incredibly intuitive and user friendly. We are able to easily keep track of our clients and specific users, and there was hardly a learning curve. We did multiple conference calls with [SENSITIVE CONTENT HIDDEN], our Firmwater representative, who gave priceless instruction and suggestions again and again to get us set up. And that's what really impresses me; the customer support. The longest it has ever taken to receive a response from their support team is still less than one business day. They are quick to respond, knowledgeable about their product and the authoring tools (I primarily use Articulate Storyline). It would have been infinitely more difficult to set up our site without their instruction, advice, and hard work. Their help has been invaluable

I don't have any outright complaints. If a user is experiencing issues with the trainings we put out it's sometimes because they're using outdated software. [SENSITIVE CONTENT HIDDEN] has been able to tell me if the user is on a mobile device and what browser and version they're running. It would be helpful if we could have that information.

The firmwater software does gets us by. The reporting feature is not ideal and I often question the accuracy of its data, and I feel as if I have no specified customer support manager.

Once I figured out what I needed to get done in it, it is relatively easy to use.

user interface appears outdated and reporting feature is lacking.

Firmwater LMS setup and customer service is exceptional! The integration with a financial processing system was the main reason we selected Firmwater. We wanted an LMS that integrated with a subscription processing system to sell the course library to clients. Firmwater LMS provides self-service features to clients which was important to us.

The integration with a financial processing system was the main reason we selected Firmwater. Firmwater also provides client managers with an excellent self-service feature. Clients can subscribe, enroll/change employees access, and track employee course progress. The customer support provided by Firmwater LMS is exceptional!

The reporting features are not fully customizable, but that isn't a feature that is important to us. I don't use reporting hardly at all.

Excellent in particular the user support, trial period and on boarding, very responsive.

At first site the LMS seems plain in comparison to 'fancier' platforms. But its simplicity is one of the best features, once you see how well it works with importing great looking courses and excellent reporting functions. It is simple and does the job you want it to do.

Terminology is not the clearest - needed some explaining about exactly what was what.

We switched from another solution and Firmwater has greater flexibility. Our support has been very responsive and able to get us running quickly. Recommended.

Firmwater is one of very few LMSs made specifically for training providers. If you want the ability to host an LMS on behalf of other clients, this is the ideal solution.

Like any LMS, there's a bit of a learning curve, but it's not bad, and the support is very good.

My experience has been great. The Firmwater system always works well, support is #1 in service and support. I’m not technical and often forget what to do but support stays calm and offers their help willingly and with a smile. I tend to get support from [sensitive content hidden] and he’s been a tremendous support. I always feel I can get the help I need from him. [sensitive content hidden] makes me feel secure knowing help is there when I need it and with ease and a smile.I am so happy that I can ask for help to do something new or have forgotten how to do something on one of my courses and [sensitive content hidden] provides the support I need and then sends me an email showing me how to do it. I truly appreciate this support and it’s worth everything to me. If I have an emergency situation (my fault) Support [sensitive content hidden] is there to help me, so thank you!!

The ease of the system to set up and learn. The support is with a Live person which is incredible when you really need to speak to someone. Response from support through email is quick and very helpful.

The support is on a 3 hour time difference so they close earlier than us but then they open 3 hours earlier too so I get the answer early in the morning. But, if it’s really important they will often respond and/or take a call after hours.

I found the customer service with Firmwater to be exceptional. Nothing was too much trouble, [sensitive content hidden] (our contact) was always available to support and help grow and understand our needs.

The pricing is the only thing which is a con about Firmwater and this is purely due to the volume of users we have, for the first few years the pricing was excellent.

My company has been with Firmwater since late 2015, and we could not be happier. Their customer service beats any company I've worked with in the past by leaps and bounds. They genuinly want your business to be successful, and go the extra mile to help us out and learn the software. Well worth the money, and unless prices go up some time in the future I think our relationship will last for a long time.

The software is user friendly for a non-skilled individual like myself to not only deliver educational content, but also on the backend for controlling content, managing users, and providing reports.

Not a durn thing so far :), super easy and I am learning new things all the time.

We've been using Firmwater as our LMS provider since 2010, and it feels like they've grown right along with us. They've always been very responsive to our needs, and provide excellent and speedy tech support. As a very small company, we didn't have the resources or expertise in-house to develop or manage our own LMS, and we didn't have the big dollars needed to develop one. We are content producers, not computer programmers! Firmwater's SAAS model gave us a way to monetize our content in a way that was affordable and doable for us. Over the past five years, they have continued to develop and improve their product. The relatively new integration with Shopify was fabulous, it made things so much easier. Shopify allows us to use discount codes, which is an important marketing tool for us. And we now use our Shopify webstore as our website, saving us some money and making it easier for us to update our own content.

We can offer custom portals to our corporate clients. Students can print their Certificate of Completion from their Training Plan.

The per-head registration fee is the same, regardless of the size of the price of the course, but I think this is more our problem than theirs!

Firmwater couldn't be easier to work with. The product is very user friendly to work with and if I have any questions, its answered very quickly. Kudos to the team at Firmwater!

Our Firmwater LMS is so easy to use! With the ability to create child accounts, the scalability is endless. We can brand our clients LMS portals by simply uploading their logo.

An storefront feature native to Firmwater would be nice, but it is very easy to connect to Shopify for ecommerce sales.

Overall the experience with this firm has been exceptional. From the beginning the team made it very easy to talk to and was always available to respond to questions. This was the first time we ever used an LMS and with no background in it, I can honestly say I could not have done what we did without their support. They acted more like a team member of my team than some of my own people. When you look for support from a vendor, the standard they set is beyond expectations.

Overall the user experience was great ! It took very little time to understand and utilize the program. Made our first experience as an entry level program for us to be very easy to use.

I cannot think of things to discuss regarding what we didn't like about the product.

I have been involved in LMS procurement for 15 years for organizations in the public, private and inter-governmental sectors. In my role as COO of Blue House Energy I have been using Firmwater for three years. We chose Firmwater after a detailed review of options, For a training company/organization, Firmwater is the best I have reviewed or used.

Very quick and personalized support Quick uploads Ability to create private brand labeled sites (known as “clients”) Grant content from a “master” to “clients”, enabling automatic content update Supports locations and departments Many email contact options, including customization of email messages Various options for user setup Ideal for certificates and certifications (including customized certificates of achievement) Logical user interface and process for content management

Need more backend functions accessible to the user interface (in process) Would be nice to have a "lite" LCMS that supports version control Upgraded user interface for reports and help