Blackpoint MDR vs Web.com

RATING:

4.8

(34)

Blackpoint MDR has 34 reviews and a rating of 4.79 / 5 stars vs Web.com which has 129 reviews and a rating of 3.69 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (34)
3.7 (129)
Ease-of-Use
4.5 / 5
3.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
5 / 5
4 / 5
Functionality
4.5 / 5
3.5 / 5
Last Review Written
March 26, 2024
May 15, 2024
Pros/Cons
  • Pros

  • Support and account reps are responding quickly and try to resolve issues.
  • The features that I enjoy the most about Blackpoint is the real-time constant monitoring that the SOC teams provides. If there is an issues the team is quickly on top of it.
  • Cons

  • Very limited control which can be looked at as positive and negative.
  • As an MSP, we have have several tools that we use to analyze threats in our client's organizations.
Read all user reviews
  • Pros

  • We use Web.com for website hosting and email. One of the best features that the software offers is that you are able to check business emails remotely from any computer with an Internet connection.
  • It helps us know our stock level on all store fronts, keep from running out of inventory, organize fulfillment and ensures a positive customer experience. It is easy to use and intuitive.
  • Cons

  • I tried to be patient but in November of last year they developed a problem on one of my eBay ids with eBay business policies which they claimed was actually ebay's issue.
  • The formatting is awful. Changing the font color and size never works properly the first time (for instance it will only change one letter when the entire sentence is highlighted).
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
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$
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2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos