All JumpCloud Directory Platform Reviews
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Justin
Computer Software, 51 - 200 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed October 2021
Pricey, gets the job done, but not Active Directory
Muhammad
Verified reviewer
Hospitality, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Great MDM for WFH startups
Rolling out the system was easy. Imported users from Google Workspace and we were good to go. Simple to use Web UI compared to other clunky products I have tested over the years.
CONSSome UX components can be fine tuned. Nothing major to complain about. For example, Admins should be able to get Geolocation of the device's WAN IP. Features like Geofencing would be great. Visibility of all installed applications on the end point device would be useful for audits. Admin/Sudo permission can include a scheduler or timer to auto disable.
Reason for choosing JumpCloud Directory Platform
Price, easy of use, support.
Renato
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Great Platform
Jumpcloud has helped us move to one platform for Security, MDM and in the future I'm sure we will move for software updates and rolling software to users. I'm really enjoying the new features and roadmaps that Jumpcloud will bring to us all.
PROSJumpcloud has several features that will bring ease of use to you life. The simplicity of the system and the ease of understanding is key. Going from a brand name MDM to using Jumpcloud was super easy. The everyday management and the use of it, is definite stand out for me in terms of using Jumpcloud.
CONSJumpcloud has alot of items, some are less relevant. But one negative aspect, and this is getting better, is the possibility to push macOs application to users. This is still fiddly but I'm sure that Jumpcloud will come out with a solution.
Reason for choosing JumpCloud Directory Platform
The company was smaller than Jamf and my experience is that smaller companies care more about customer feedback and ideas for improving the product, which is the case with Jumpcloud.
Reasons for switching to JumpCloud Directory Platform
Fleetsmith lost all the great features and lost all capabilities of us using it.
Victoria
Telecommunications, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2021
Happy with our decision
Great!
PROSThe features seem straightforward, and I have heard no complaints from the users and security engineers.
CONSI'm not entirely clear what it does, but maybe that's the point? It's supposed to work without hindering day to day activities.
Reason for choosing JumpCloud Directory Platform
Rippling's MDM capabilities were subpar and difficult to manage. It slowed everyone's computers down, and it was difficult to enforce its download.
Lance
Financial Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Satisfied Jumpcloud Organization
We have had a very positive experience. From the onset, we have had great customer support throughout. The customer success teams and engineering teams have all been responsive, and it is clear that they care about the voice of the customer. Our inquiries are responded to quickly, and we are kept in the loop on a monthly basis, or more frequently if necessary, of any changes and what the roadmap looks like.
PROSJumpcloud has provided us with a full DaaS solution which we were able to scale easily, and have seen the benefits versus our prior environment. We are able to implement policies and enhance our security posture very easily by utilizing Jumpcloud. The SSO integration is a great feature which is included in the standard plan, and allows us to save money and resources on having an additional solution in our tech stack. The ability to manage all users and endpoints through the console allows for streamlined processing of requests through our Sys admin team.
CONSI don't like the lack of readily available reporting which can be generated directly from Jumpcloud. The data is all there, and we can get it through various extracts, but I would like to see some high quality embedded reporting with the ability to share and customize reports. I also want to see more integration with services like Slack.
Reason for choosing JumpCloud Directory Platform
Jumpcloud made the most sense based on the size of our user base, the cost of the solution, and our needs at the time.
Randy
Financial Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
JumpCloud, the software that changed the game for companies all over the world.
JumpCloud is an IT / Infrastructure admins dream. Not only is their entire team from sales, to customer success, to engineering, to support amazing, they are very fast to jump on any issues or features you are interested in to help. JumpCloud is my favorite product to date.
PROSWhat do I like best? I think the list goes on and on way too long for this. JumpCloud does everything I could think of. From LDAP, to IDP, to server authentication, to MDM and so much more. JumpCloud has helped Octane solve so many issues that I didn't even know I needed to solve. And on top of that their support team and our account manager are the absolute best.
CONSThe only thing I dislike about JumpCloud right now is that since we have so many bookmarks and SSO connections on the user portal, there is no favorites page on there for them to only star the applications they use daily. Its getting cumbersome to keep track and find the applications you need sometimes.
Reason for choosing JumpCloud Directory Platform
JumpCloud is the best priced for all the features.
Marty
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Replace your old on-prem AD server with Jumpcloud
Even without a global pandemic going on, our company is at least 60% remote. Solving the issues of users working remotely is what Jumpcloud specializes in. Cloud first was my philosophy when I began down this road, and JumpCloud definitely fits that model. No longer do you have to maintain on-prem servers and figure out how to securely allow remote access to them just so your users can log into their systems. JumpCloud handles all of that for you and frees you up to focus on more important issues. Its not "Active Directory in the cloud", but its close! What sets Jumpcloud apart from other solutions is their cross-platform support. Their support for MacOS is fantastic, and even linux workstations have some support!
PROSJumpcloud offers 10 users free, forever!
CONSWithout paid support, it can be difficult to adapt to using Jumpcloud if you're not familiar with Active Directory and Group Policies.
Reason for choosing JumpCloud Directory Platform
After much investigation, I found that neither Ping or Okta could completely replace an on-prem AD server. Azure AD is much more difficult to use, especially in a mixed environment like we have.
Tyler
Broadcast Media, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Fantastic solutions for disparate business structure
Jumpcloud allows us to control our security stance by giving us assurance that when we suspend a user, they are suspended.
PROSI really love that this software allows us to take control over a wide variety of computers, provides a central IDP for LDAP and Radius and allows us to provision computers and users with ease.
CONSAt this point, I think the only thing I am missing is the ability to control apps outside of DEP with Macs (like Chrome and Google Drive). Also linux app control.
Reason for choosing JumpCloud Directory Platform
Better computer control and provisioning across Linux, Windows, Mac.
Reasons for switching to JumpCloud Directory Platform
Jumpcloud was more cohesive in product offering and is cloud based.
Jesse
Computer & Network Security, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
The first and most crucial step on my ZeroTrust Networking and various compliance initiatives.
I have been spinning my wheels in implementing ZeroTrust principles in my network, trying to set up the myriad of tools to extend an on-prem directory. I realize I was stuck in 2010, resulting in an unhealthy relationship with Microsoft Active Directory. Now I can tie in all the different services on the cloud to a directory that doesn't so much care about the underlying infrastructure, I can focus on the users and devices and let JumpCloud keep the lights on for me. Also, I recently had a few gaps in my HIPAA security audit, and I was able to address them very simply with JumpCloud. This turned a fairly lengthy process of configuration management for predominantly mobile devices into a very simple and well-documented solution. The result is I passed my HIPAA verification.
PROSI love the single source of truth in a cloud-native platform. For me, this feels a little like Git for Users/Devices in that I trust that this is where my users/devices live, not spread out across dozens of disparate systems. Also... dead simple ssh with mfa on Linux... MIND BLOWN!
CONSCurrently, there is no support for device management on Chromebooks or Android.
Reason for choosing JumpCloud Directory Platform
JumpCloud had the features of the competitors I wanted, plus the device management features the others did not have. In the end I have ONE tool that does what it would take TWO tools to do with another platform.
Aaron
Information Technology and Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Directory as a service the next generation
It has been awesome to know I can track staff, device but not use active directory. It's only took a few days to learn the software and the documentation has been awesome.
PROSNot having to use Microsoft domain management. Less on prem expense and more focus on daily needs. Easy to use and deployment.
CONSI haven't really had an draw backs from using this software it has really help to go domain less for me as a MSP owner.
Reason for choosing JumpCloud Directory Platform
To have a directory in the cloud and SSO with splash page was perfect and everything I was looking for. I have it connected to most of my major programs and since the agent was added to the systems icons I can easily get to my programs. It as been revolutionary in saving time and money.
Arockia
Mechanical or Industrial Engineering, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Swiss army knife for IAM and IT management
Overall very much satisfied for the commitment made with JumpCloud with it’s features and timely aupport
PROSCross platform support is the important feature I like about with the power of automation through script execution and policy management.
CONSSoftware management is the least interesting feature through it supports Chocalatey package manager out of the box, it would be bit risky to use the community packages. Custom package deployment through chocalatey is pain for the admin to setup securely
Reason for choosing JumpCloud Directory Platform
Out of the box Cross platform support is the major reason.
Steve
Food Production, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
JumpCloud is a solid solution for cloud directory.
Really like that they constantly improve the service and have great customer service as well.
PROSThe policy and directory features stand out. You can easily add a machine and take it away when necessary.
CONSThere is some functionality that I sometimes spend a lot of time to get working properly.
Reason for choosing JumpCloud Directory Platform
I liked the end user experience and customer-first approacy.
ADam
Media Production, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2020
Avoiding the mistakes of others...
I watched our sister company who was all Mac-based turn to the dark-side and try to take on PC client machines along with active directory...it's been a slow churn for them. No unified passwords, a home built radius server held together by a band-aid and Mac clients that see no benefit and 2 AD servers that no one truly understands...it's like some mystical dark art. We on the other hand, spun up 10 free users on Jumpcloud and never looked back, we have Linux/Mac and PC machines...as well as virtual machines all running Jumpcloud. We have Single Sign On between VPN, Wifi, NAS, System Accounts, Email... and it's all controlled from the cloud. They will never admit their mistake and come over to Jumpcloud, but I did learn by watching their slow, fragmented process for user/device management. Glad I went with JC!
PROSI love that this DaaS product "just works" right out of the box. There is plenty of good documentation to read if you are cautious like me. I found that many features just worked and were intuitive to implement. We went from a small company that was ravaged by "password fatigue" - we separate passwords for everything with no central password app. It was a nightmare. After deploying Jumpcloud, we were able to make use of many of the features hidden in our networking gear. Within a month, we had unique (per user) credentials to get into everything. VPN, Wifi, NAS, System Accounts, Email...SSO. The password complexity is adjustable and can rotate. 2FA is simple to deploy and is icing on the cake. All of this in a Mac, Linux and PC environment....you really can't ask Active Directory to do that.
CONSWhile the support for features and processes pertaining to Jumpcloud are documented well. At times the instructions can seem vague and maybe presume too much. However, support personnel are just an email away...they will help you "stick to the script", they are not however always well-versed in real scenarios you may have on your job-site. Nonetheless, I'll give them a C+ for walking through a couple nerve-racking installs the first time through.
Anonymous
201-500 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
The next step in efficient IT. The Biggest change that no one will notice
Really easy to roll out and implement. Weather you want go totally cloud with someone like Microsoft or Google, or you want to do all in-house or you want Hybrid, JumpClouds got you covered. Migrating AD accounts and the Domain joined machines they were on was done in one simple swoop, using ProfWizz and the Jumpcloud agent, the transition was seamless (and almost effortless) and the enrolment seemed almost too good to be true. But, once you get used to using JumplCloud, the alternative is less appealing. Like stepping out of a Bentley, and going into a city bus. They will both get you there, but only one does it with flair, elegance and style.
PROSJumpcloud is the chameleon that becomes one with any setup you throw it into. Faster, easier and more accurate(because there is less human interaction to make those mistakes) as well as being as secure as you need it to be. With SAML 2.0, SSO and and MFA, you would be hard pressed to find an alternative so rich in features and option AND in the same pricerange as JumpCloud. Managing users and machines over the internet as if they were on the domain. Adding/removing users, deploying scripts and software. User Account Management has made the need for VPNs and other fafferies totally redundant. Jumplouds agent will do all the lifting. You just tell it what you need. Once the user or machine checks in, the instruction is automatically actioned. In one word: Brilliant!
CONSThere was a times when a users account that locked out took more time and effort to resolve than would without JumpCloud. The alerting was also in need of review. Specifically, when a users account gets locked out, the process to get it unlocked could do with a tidy up.
Reason for choosing JumpCloud Directory Platform
Put simply: Superior product, inferior prices.
Reasons for switching to JumpCloud Directory Platform
For all the reasons listed above and so much more. Simply: Jumploud bring all you management needs under one roof. Whether you are setting up a new user, group, machine. Its smooth, and it just works.
Kyle
Cosmetics, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2020
A great solution for a cloud-based business
JumpCloud solved a number of issues for us as we needed a cloud-based identity management and also a system management tool for our distributed workforce. The product has constantly been improving over the 2 years we have used it. Set-up is fairly easy and it was pretty simple to roll-out.
CONSThere are some limitations that I hope are improved as the product develops. MDM is currently limited in functionality, and the System Insights still require command-line input to gather detailed information. It doesn't not have commands that can run on a system automatically when joined which would be nice.
Marek
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
JumpCloud Directory Platform Review
Overall, I had a positive experience with JumpCloud Directory Platform. The platform provided me with the tools I needed to manage user access and permissions across my organization's various devices and platforms. The customer support team was also very helpful and responsive whenever I had any questions or issues. While there were some minor drawbacks, I would definitely recommend JumpCloud to other organizations looking for a directory platform solution.
PROSI really appreciated the simplicity and ease of use of the platform. It was very intuitive to navigate and understand, even for someone like me who doesn't have a lot of technical expertise. The ability to manage user access and permissions across multiple devices and platforms was also a huge plus.
CONSThe pricing was a bit higher than I expected, especially for the more advanced features. I also encountered some minor issues with the user interface and had trouble finding certain settings and options at times.
Ernesto
Marketing and Advertising, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
User friendly and easy to deploy
Loved my experience with JumpCloud.
PROSHow often new features come along, and the ease of use.
CONSThere weren't many features available at first.
Reason for choosing JumpCloud Directory Platform
Price was reasonable
Reasons for switching to JumpCloud Directory Platform
Cost and user directory control
Michael
Entertainment, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Support is the real MVP at JumpCloud!
I was using JumpCloud LDAP for a Company's many IT devices and providing staff permissions and access to several intranet websites via single-sign-on. I very much appreciated the 10 free users, as this made it possible to configure the environment fully at a micro-scale for no cost, before onboarding our entire team. While I could have provided LDAP and SSO from on-premise infrastructure, JumpCloud provided an entry point into this ecosystem that was relatively new to me and also the security and stability of knowing that our business-necessary services would remain accessible in case of an on-premise server error.
PROSJumpCloud has excellent support. I was using JumpCloud's LDAP as a service and encountered an issue early on where I suddenly could not view my tenants. Normally, this would be a negative thing, but Support quickly diagnosed the issue as being on their end, and escalated my ticket, at 2 AM Eastern. Knowing it was out of my control and assuming that our services would just start working again when it was resolved, I went to bed and woke up to an email from my support tech. The email had been sent one hour later and informed me the issue should be resolved and to please try again. It worked flawlessly from then on, and I only stopped using it because the business I was integrating it into announced it was closing. Will definitely use JumpCloud again next time I need SSO.
CONSI found the JumpCloud interface confusing at times. Accessing a Tennant locked me into viewing only that tenant's data and enabled services, which became an issue as I was trying to activate certain services on that tenant and could find no way to do that from the Master Administrator interface. I would love to see more in-depth instructional videos on their YouTube, as these seem like common things to need to do. Still, considering the responsiveness of support, if the project had not shut down I'm sure I would have been able to learn the interface fairly quickly.
Reason for choosing JumpCloud Directory Platform
The very economical pricing that is available.
Michael
Information Technology and Services, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed October 2019
One of a kind cloud product
Solution to meet the requirement by having his/her own unique user account, therefore, no accounts are being shared.
PROSAs a replacement for an onsite server, JumpCloud leads the pack because they support companies that are very small with high growth potential, to take advantage of the software for free with limitations of number of users/computers. This allows the company using it, to grow and as it does, gives me an easy decision to subscribe to the service, without reinventing a solution. Another PRO is that is actually releases updates that have a beneficial use; JumpCloud has never stopped adding new or improved features. I have to research software to make recommendations that are best for the client and business. They choose JumpCloud.
CONSAs it relates to Directory-as-a-Service features, are policies for user/computer functionality. Such as standard policy to lock the computers after 15 minutes. It incorporates basic policies to apply to the machine or user, but not any near the amount Local Group Policy offers.
Carlos
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2021
All in one solutions for small to enterprise businesses
MFA, SSO, RADIUS and System/User management
CONSNeed more analytics and mass user updates
Reason for choosing JumpCloud Directory Platform
Pricing
Reasons for switching to JumpCloud Directory Platform
Easier better interface and more features
Kevin
Computer & Network Security, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
the best solution for managing non AD clients
I have deployed this product at a number of companies who either decided they do not like or need Active directory for any number of internal reasons, in some cases they were small and did not want the complexity or overhead of having to maintain a server. regardless of the original reason for shunning AD they have all been very happy with the abilities of Jumpcloud.
CONSalthough it handles some of the tasks that AD does, it does lack some of the depth of control that AD provides. We have created work-arounds that have address 80-90% of the shortcommings
Matthew
Religious Institutions, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2021
Jumpcloud simplifies SSO
We are simplifying our onboarding process to have minimal passwords and provide one dashboard for both MDM and user management.
PROSWe like the ease of use for deployment and managing users in one place. We like the ability to add apps easily to single sign on
CONSMDM for IOS/Android is Missing the mark. Jumpcloud is also missing several "one click" options to enable single sign on for some apps like Meraki etc.. I would expect a of an API solution for things like Meraki. The MDM options overall are lacking as in I am not able to push WIFI config via MDM which I consider a basic task.
Reason for choosing JumpCloud Directory Platform
Ease of deployment.
Ryan
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2021
Sportsdigita | JumpCloud Review
The UI is very clean aesthetically and easy to navigate. This makes identity management a whole lot easier.
CONSZero-touch deployment is not super simple to set up. I may need to contact support for assistance.
Joshua
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2021
A great alternative if not replacement to Active Directory
The cloud based architecture is a great option for us were We do not intend to have another server set up internally for Identity Management
CONSAt the moment We are eyeing on using TrueNAS, but it seems some functionality for integration with Jumpcloud is depracted (samba legacy code), hoping there will be an alternative in the future for shared folder access and authentication
Nick
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2020
Great Product for a reasonable price
It has been a very good experience so far. We are streamlining onboarding of employees and management of all our SaaS accounts.
PROSThe product is very easy to use and helps us work more efficiently. It also help us unify security settings across all of our devices without having to change all of them manually. Computer set up is much smoother now using the agent.
CONSI wish they had MDM for PCs in addition to Macs. Also, setting up the RADIUS server is difficult because there are so many different kinds of networking devices.
Reason for choosing JumpCloud Directory Platform
Cost and functionality