YourVirtuoso software


55 reviews(4.0/5)
55 reviews(4.0/5)

YourVirtuoso is a cloud-based marketing and administration solution for dance studios or music schools. It enables businesses to manage their online registrations, family accounts, websites, reporting, payments and class rosters.

YourVirtuoso enables users to schedule classes. Classes will then be reflected on users’ websites. Users can also send marketing emails to customers, register new students, process payments and print out class rosters. The customer portal of YourVirtuoso allows families to check enrollments, make payments and schedule classes themselves.

YourVirtuoso also provides website hosting and development. It offers integration with QuickBooks. Support options include online and phone support.

Supported Operating System(s):
Web browser (OS agnostic)

55 Reviews of YourVirtuoso

Showing 1 - 20 of 55

Start your review of YourVirtuoso

Click to start
  • Marielys DL Angeles from 5973 Inversiones C.A

    June 2018

    Virtuous tool that gives you to optimize your musical study

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I found it to be a very complete tool, it provides very good services, it adapts easily to what I need is a very good website that is easy to configure, I can easily have control and programming, without a doubt a great support tool for my professional development

    Cons

    It could facilitate the work by having a little more extensive templates. Improve payment options to fit the budget.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer
    LinkedIn icon

    May 2018

    My classes are more organized thanks to YourVirtuoso

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The efficiency and effectiveness of this software is what motivates me the most to continue with my work and classes, thank you for your excellent attention !! fabulous

    Cons

    I wish they could update this software more often so that the different servers could fully enjoy their great potential

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SimplySignUp, SimplySignUp

    May 2018

    Thanks!

  • Jack from Sing Sign & Play

    November 2017

    We've used Your Virtuoso for several years, and it was innovative when it came out.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It's familiar and functional - it allows us to easily post classes, manage registrations and billing.

    Cons

    It hasn't been updated in at least 2 years, technical support basically says "we don't support that feature becuase it really isn't needed", and the backend class scheduling + order processing is regularly unvailable when I'm trying to schedule classes.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SimplySignUp, SimplySignUp

    November 2017

    Hi Jack, Thanks for the feedback. I took a look at your trouble tickets and emails from the last year or so, and I think the feature you were looking for was the mobile App. Maybe we should discuss it further? There is still an interesting trade-off between App and mobile optimized website, and I still think we, and you, are best served by an HTML solution. The landscape is changing however, so I am open to being convinced. On the availability question. As you probably heard, we recently moved the system to a new server solution, and while we are still optimizing it, we are at 99.9% availability at this point. I hope we can meet your objectives there as we move forward. I would like to add another "9" to that figure. Gerry

  • Dana from Kindermusik of Jonesboro

    Number of employees: 2-10 employees

    September 2017

    Very good software for studios, reasonably priced, great tech support and creates reports with ease

    Ease-of-use
    Functionality
    Quality
    Support

    Email marketing, reports, credit card payment processing

    Pros

    What I like most about your virtuoso is all the reports that it can create and the marketing aspects of sending the reports to strategic age groups in the studio. I also greatly appreciate the credit card payment processing system and getting the money in my account in a quick time frame.

    Cons

    What I like least about your virtuoso is when a student transfers you have to manually go in and adjust the tuition for the remaining weeks.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SimplySignUp, SimplySignUp

    September 2017

    Thanks Dana. We are looking at transfers and prorates to see if it can be simpler but still as flexible. Gerry

  • Gretchen from Kindermusik of Sioux Falls

    Number of employees: 2-10 employees

    September 2017

    Your Virtuoso has been great to use for my music studio.

    Ease-of-use
    Functionality
    Quality
    Support

    Ease of use. Responsive, helpful staff.

    Pros

    Very easy to set up and use. The staff have been great. They respond quickly to any questions and If I have an immediate issue, I can usually get a hold of of someone by phone

    Cons

    There have been a few glitches now and then but the staff are always very helpful and responsive. There are some reports that I would like to be able to print out differently..

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SimplySignUp, SimplySignUp

    September 2017

    Thanks Gretchen, Gerry

  • Uta from Kindermusik with Uta

    September 2017

    YourVirtuoso is easy to use and fits most of my business needs!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Customer service and maintenance are excellent! It's very easy to set the website up and to adapt it to my needs!

    Cons

    There are some quirks that irritate me like why are previews always scheduled a week later instead of the next available day? When I reserve a spot for a customer they frequently complain that they can't go in and pay because they are already registered!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SimplySignUp, SimplySignUp

    September 2017

    Hi Uta, Thanks for the feedback. Can you call or send us a help ticket for those quirks? I think we can fix them or at least explain what is happening and how to avoid them. Thanks, Gerry

  • Sonya from The Kindermusik Room

    Number of employees: 2-10 employees

    September 2017

    I do like Your virtuoso, but often want to pull out my hair when trying to change anything on it

    Ease-of-use
    Functionality
    Quality
    Support

    registrations and website all in one spot

    Pros

    It keeps all of my registrations, classes and taxes, etc organized. I like having my registration process and website all together

    Cons

    It's very hard to change pictures and text. I feel it looks a bit dated. I have no website writing experience so this needs to be user friendly

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SimplySignUp, SimplySignUp

    September 2017

    Thanks for the feedback Sonya. I am thinking we need some video training and help content to clarify all the editing options. Gerry

  • Helen from River School of Music

    August 2017

    Your Virtuoso does everything I need it to do and the team is responsive to any issues experienced

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The reasonable price point. It does so much of what most systems do for less than 1/2 the price! It comes with a merchant account, completely secure, very flexible and easy to use.

    Cons

    There are some accounting issues. Once the tuition is set in the system if adjustments need to be made it is a multiple step process.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SimplySignUp, SimplySignUp

    September 2017

    Thanks Helen, I appreciate the feedback. Gerry

  • Joan from Prenosil Music Studios

    August 2017

    I've been using YV since 2007. It has been a good experience overall.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The back office is wonderful, easy for myself and my administrative assistant to use. The client and prospective tracking is indispensable to me, as I have quite a large mailing list after 10 years.

    Cons

    The website needs to be updated. I would like to be able to put streaming videos on the main page. And make it easier for my clients and prospectives to navigate the website. It also would be nice to have the capability to use automated emails with this software...I pay to have that done with another company.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SimplySignUp, SimplySignUp

    September 2017

    Hi Joan, Thanks. Send me a Help ticket and I can explain how to add videos to your site. There is a help document too if you want to look there. I assume you are looking for a series of mailings that go out automatically when a prospect fills out a contact us form? As you know, you can schedule mailing in YourVirtuoso, and there is one sent on an initial contact. There are workarounds for sending a series of emails, but they are not fully automatic. Regards, Gerry

  • Kari from Asheville Area Music Together

    Number of employees: 1 employee

    August 2017

    Mostly fine, improving. Still somewhat unwieldy.

    Ease-of-use
    Functionality
    Quality
    Support

    It saves me time and gives my customers autonomy in making payments.

    Pros

    It continues to improve through regular updates. I can get and manage all the information I need (provided I don't encounter bugs, which has happened a few times). Taking payments through the website is much easier than processing personal checks. The Music Together template drop-down menus make more sense than they used to.

    Cons

    The template is still difficult for my customers to navigate. I don't like that potential customers have to create a profile just to sign up for a demo class. I am suspicious of those types of situations myself, as I'm always afraid I'll wind up getting spammed to death. There are still bugs sometimes. I really wish there was an option to include a blog page. The whole thing is somewhat pricey.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SimplySignUp, SimplySignUp

    September 2017

    Hi Kari, Thanks for the review and comments. It might be good for us to work on those Cons a bit, so feel free to issue a help ticket. The "Try a Class" feature does not require a signup, so perhaps you are creating special classes and asking families to enroll in them as they would a regular class? We can also support a blog on the site if you set one up with a free account at blogger.com for example. Gerry

  • Kathleen from Music Together in Susquehanna Valley

    Number of employees: 1 employee

    August 2017

    The customer support is outstanding. There is a learning curve and I'm still not a master.

    Ease-of-use
    Functionality
    Quality
    Support

    As noted before, it has made my life so much easier. Oh, another benefit is the ease with which I can submit my class lists. I used to do that manually. Egad!

    Pros

    That it tracks my registrations and that folks can pay online. Also the ease with which I can contact someone for support.

    Cons

    The mailing function is not as easy as it could be. I probably need assistance to make my messages look professional and there don't seem to be as many options with the new marketing materials. But that is probably just ME.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SimplySignUp, SimplySignUp

    September 2017

    Thanks Kathy, I'll be looking at mailing templates again soon. Hope we can tune that up for you then. Gerry

  • Jeanie from Smart Start Music, LLC

    Number of employees: 2-10 employees

    August 2017

    Our large Kindermusik program could not function as well as it does, without Your Virtuoso.

    Ease-of-use
    Functionality
    Quality
    Support

    See the survey

    Pros

    It's easy to use, loads quickly, and has information I need, from reports to a class list, at my fingertips.

    Cons

    It doesn't prorate fees for semester-based programs. A student joining week #4, for example, should have an automatic system to prorate and provide the late registrant with their adjusted amount to pay. It doesn't calculate so I have to do it manually. I'm embarrassed to tell the parent to follow these steps: 1. Go online, register and pay the full price, as that's the only way the registration can be completed. 2. Send me an email to let me know you've completed your registration and have paid the full amount. 3. I go into their family account after I have done the math, and do a credit adjustment for 4 weeks the family has missed at rate 3. I have to modify their account after the credit adjustment. 4. Next I have to issue a credit for $48 back onto their credit card (have to pay merchant card services extra fee to issue a credit 5. I send the family an email to let them know their statement should reflect a credit of $48 on it, within a few days. This process takes at least 5 minutes. We probably have an estimated 40 or more students join our classes after we have already started our 14-week session. I, personally, have to do each of these prorate transactions by myself, often on days I've already taught 5 classes, and have a million emails to reply, and staff to manage. Please, please, prorate automatically for semester-based users. My SIL says it should take a programmer hardly any time at all to set it up to help us!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SimplySignUp, SimplySignUp

    September 2017

    Thanks Jeanie, We do prorate for ongoing, monthly payment classes, but as you say, the up front semester based sessions do not have that option at the moment. Have you thought about changing the class price every week? Would that be easier and cause less customer impact? Contact me if you want to discuss that option. Gerry

  • Cathy from Kindermusik by Cathy Siebert

    August 2017

    I have been using YV for 15+ years in my Kindermusik studio which has varied from 100-400 students.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is helpful to have not only class scheduling, but billing and mailing capabilities. I love the flexibility in setting up fees, payments, automatic billing (and billing reminders) and emails to be sent out. Being able to keep attendance has been very helpful especially for the satellite locations; I am able to see a families attendance record at all times.

    Cons

    Of the many options for payment plans, I am not able to total get it to do what I would like; have 8 payments even though classes run for 9 months.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SimplySignUp, SimplySignUp

    September 2017

    Hi Cathy, Thanks for the review. I have that payment plan enhancement on "the list" :-) Gerry

  • Emily from Kindermusik by Bright Beginnings Studios

    Number of employees: 2-10 employees

    August 2017

    YourVirtuoso has been a lifesaver for me as a new business owner. It's been so easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I love that it's easy to use and it's affordable. I love the website content and professional look. There are so many features I use daily and weekly! I love being able to send out emails to specific groups and target specific prospective customers right from YourVirtuoso.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SimplySignUp, SimplySignUp

    September 2017

    Thanks Emily, We aim to please! Gerry

  • Meredith from Kindermusik with Meredith

    Number of employees: 1 employee

    August 2017

    I have used YV for almost 10 years. It is a very reliable product and is easy to get up & running.

    Ease-of-use
    Functionality
    Quality
    Support

    All-in-one product for maintaining customer data as well as marketing.

    Pros

    The customer service is stellar. If I can't figure out how to do something my concern is addressed promptly. The developer encourages suggestions for improvement, and the software is updated regularly.

    Cons

    Creating attractive newsletters/templates is a bit challenging unless you have a HTML/coding background. It would be nice to have a broader selection of ready-made templates to choose from for mailings.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SimplySignUp, SimplySignUp

    September 2017

    Thanks Meredith, Glad you are happy with our support and the setup process. I will be assessing the templates for marketing emails again soon, so we hope to have some more nice options to add. Gerry

  • Kayla from Music Together of Beaverton

    Number of employees: 2-10 employees

    November 2016

    Music Together website via Yourvirtuoso

    Ease-of-use
    Functionality
    Quality
    Support

    I have always been very torn about my experience with yourvirtuoso. When I first purchased this website template and web services, I loved everything about it. I still am very happy with the back office services (ability to build class offerings for my center, financial reports, coupons, etc.) Overall, things are easy to use. The biggest disappointment I have with the service is the customer service and the actual website template options. The service, while timely, is usually general and the staff seems short and non-thorough in their answers. This is just my experience. The template options are just plain out of date. I was told months ago that there would be new, updated and relevant template options coming our way. While I understand that this is quite an undertaking, I feel like we have been given consistently inaccurate information. First, new websites would be available end of summer, then, in September, then, by the very latest, the end of October. Still have not seen a thing. I am so ready to jump ship at this point, but like I said, the back office software is what is keeping me with you. I am disappointed, but have hope! I hope this review is helpful. These are my opinions based on my experiences.

    Pros

    Overall ease of use of the back office. Love the financial reports, enrollment reports, and other reporting options.

    Cons

    Would love to be able to offer a shopping cart. So families can pay for more than one class (item) in one purchase. Would also love to see the ability for my families to buy gift certificates in any amount (or in any predetermined amount) with an automatic coupon code being sent to them upon purchase (I realize I can create a coupon code and send it to a family, but wouldn't it be great if they could do it all themselves from their home?) Is there a way for me to create a set of classes (say, Winter Term classes) and list it on the website without activating it? In other words, without allowing people to register? I'd just like for them to be able to view it.

    Review Source: Capterra

    Response: SimplySignUp, SimplySignUp

    November 2016

    Thanks for the review & feedback Kayla. I am also frustrated by the delays in releasing the new templates. They are ready to go, but we are being asked to wait by MTLLC to coordinate the release with theirs. There are a couple of options for displaying classes without registration. You can see them by searching the help system, but if they do not meet your needs let me know. The Gift Certificate idea is a great one. I know a few folks have found ways to do it, but integrating it with our registration/payment system would be a big help. I'll put it on our list. Gerry

  • Ann from Kindermusik

    November 2016

    Your Virtuoso review

    Ease-of-use
    Functionality
    Quality
    Support

    I have used Your Virtuoso for my Kindermusik business for several years and have been fairly happy with it. I use a Wordpress blog for my main website with a link to YV for people to register. I also use the back office to keep track of registrations and payments. As I am not much of a "techie" person, it has been a bit of a learning curve to become familiar with how to set everything up, but Gerry and his staff have been very helpful. I have had some issues with people paying by credit card for their tuition, and odd amounts have been taken out at odd times, but I think that is just something I have been doing incorrectly, and I need to spend some more time learning that part of the setup.

    Review Source: Capterra

    Response: SimplySignUp, SimplySignUp

    November 2016

    Thanks Ann. Let us know if you need help setting up those payment plans. Gerry

  • Teresa from Kindermusik with Munchkins to Mozart

    Number of employees: 2-10 employees

    November 2016

    Your Virtuoso has been incredibly helpful!

    Ease-of-use
    Functionality
    Quality
    Support

    I have been using Your Virtuoso for a number of years. The back office is incredibly helpful with record keeping, organization, and communication. It is ever evolving in response to users' needs and requests. Jerry Cobley and his team do their best to constantly improve and add needed features. The few things I am not as happy about may already have fixes and I just haven't found them?? They are that I would like to have greater ability to customize the web page graphics, and occasionally attach word docs or photos to group (class or school) emails. As I said, it may be possible I've just missed those. Thank you, Your Virtuoso for helping us get online and having so much worked out so beautifully!

    Review Source: Capterra

    Response: SimplySignUp, SimplySignUp

    November 2016

    Thanks Teresa. Most of the graphics can be customized, so if there is one that you are not sure about, just submit a help request and I will take a look for you. The best way to handle attachments is usually to upload them to google drive and add a link in your email or mailing. Gerry

  • Jan from Musik to Grow

    Number of employees: 1 employee

    November 2016

    A learning adventure but well worth it

    Ease-of-use
    Functionality
    Quality
    Support

    I find the features very comprehensive yet it is not as easy to use or as intuitive as I would like. I like the new Help button on the bottom of the pages to review solutions or contact the owner.

    Pros

    wide range of functions

    Cons

    not as easy to use as I would like

    Review Source: Capterra

    Response: SimplySignUp, SimplySignUp

    November 2016

    Thanks for the review and feedback Jan. We are working on some ideas for the Mailing system, so your thoughts are timely. Gerry

  • Kelly from Kelly's Music Corner

    November 2016

    Longtime YourVirtuoso User

    Ease-of-use
    Functionality
    Quality
    Support

    I've been a small business owner for eight years and have been a faithful YourVirtuoso user the whole time. I find it very easy to navigate, the customer service is outstanding (Gerry Cobley is wonderful and always responds in a timely manner to inquiries, if not immediately!), the back office part is user friendly, and my families have never had any problem using the online enrollment system for my classes. I highly recommend Your Virtuoso!

    Review Source: Capterra

    Response: SimplySignUp, SimplySignUp

    November 2016

    Thanks Kelly! Gerry

Do you use YourVirtuoso?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 687-6771