I really liked its integration with other systems and applications. Dashboards and reports really gives good insights.

Experience is great as it supports many use cases needed by the organisation. API integration makes it easier to raise incidents remotely and assign it to appropriate teams.

This is one of the best ITSM tool in the market.

There are no shortage of options and add-ons which can be great if the value is justifiable and the budget allows for it.

Fine product for ticket management and help desk articles.

Good application as SaaS and PaaS. Allows customizations to out of box script components and enhancements.

A brilliant ITSM tool and available as SaaS. The licensing mechanism is based on the fulfiller and approvers.

It is user - friendly too. Very easy to navigate and also has some built in buttons that are really useful.

The interface is simple and easy to understand. The learning curve, unlike older software, is practically nonexistent.

ServiceNow is a mostly a pretty good IT service management system.

It is very flexible, can be integrated into any system for your company. When there's an IT help issue, it is very easy to submit a ServiceNow ticket.

I find it incredibly helpful to be able to track all stages of my work, and don't think I could do my job without it.

Integration with risk management could have been made simpler to show the mapping of technical risks to business risks.

This made managing our help desk easy and our tech were able to work efficiently and effectively.

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.

It replaced vFire which was getting slow and agonizing to work with. Tickets would come in and we would perform the work and move the ticket along and/or close it altogether depending on the job.

Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

We have yet to be told the advantages of using catalog request vs Incidents. Unwieldy interface that adds significant time to customer service.

This is one of the best ITSM tool. Aviable as SaaS and can be easily integrated with the SSO.

The most advanced and easy to use software for all Service management needs.

In my opinion the system has no major defects.

We maintain all our servers and databases and customers in extended tables from CMDB which helps to maintain our data integrity.

An extremely robust platform with customization galore and full features comes at a cost but with very little holding it back.

Interface can sometimes be confusing, a lot of data housed in one place and not easy to navigate to exactly what you're looking for.

The ease in which it kept track and managed IT ticket requests.

Their pricing model is complex and unwieldy. It can be very hard to determine which features you actually have access to.

No product support to company I work for. No SME's that can be contacted.

The cost per licenses is a bit high for a fulfiller and hope service now can bring it down a bit.

ServiceNow is user friendly, dynamic, and has the capability of capturing as much data as we need to for reporting and tracking purposes.

The license is rather difficult to understand and must be re-considered over time.

If you are new to service management processes, the plethora of services will leave you confused. Configure one process and explore them in and out before moving into another process.

Its easy to use, highly customizable on the end user end, and stable. I like that I can make my dashboard look how I want it, and use the format that makes the most sense to me.

Can be difficult to set up the dashboard at first due to the complex UI.

For beginners is really hard to get used to it, searching for a person might be a difficult task if you don't know the tool.

I love that this software was customizable and rolled out in a way that helps us sort, apply, escalate and input so many new incidents in easy and understandable fashion.

They have been great in helping us get going as quickly as possible and they offer some things we might also use in the future that will really help continue meeting goals.

The admin on the back end has set up some great workflows that allow a single request to be used to do multiple things.

I like service now because it's very minimal and direct, and time wasn't wasted on designing a pretty interface.

I couldn't do my job without it. It helps me track my work through the different stages that we've configured, and is a effective and efficient tool for project management.

One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.

The product has a very easy learning curve and you can get a good grasp of how to use the application under a few hours.

I liked using it and felt it was very robust and powerful while still being nimble and problem free.

It's very easy to configure for submitting IT or help desk requests and can be fully customized to whatever your need is.

Complex reporting is impossible. Development possibilities are limited for customers.

The biggest advantage is the ability to integrate with different systems such as Agiloft, JIRA, SecurityScorecard, CRM, etc.

This is our first ticketing tool for our new service desk service, and Service Now has been a great help to shape our service model and metrics.

If the user is working for multiple client UI changes that needs to be avoided.

I like the integration of the CMDB with the chane module.

Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

ServiceNow is very good software to handle our daily Change ticket system. It is easy to use and very well organized.

My overall experience with ServiceNow skews negatively because it's not easy to find what I want, the only somewhat saving grace is the built-in favorites you can save for commonly used areas.

From both points of view, this software is great. I love how easy it is to use and how you can see the progression of the ticket being worked.

The interface was very clean, simple and easy to use. Speed was not an issue but, being cloud-based, this will depend on the internet connection.

Great tool for portfolio management. Give all roles a place to see progress of a project and transparent to business.

Implemented ServiceNow as a HR help desk solution at my organization, in combination with starting up a new global HR services team.

The ticket management portal is extremely helpful providing feedbacks and showing history of what have been done.

I like the user interface, it is very well laid out, visually appealing, and intuitive for end users.

I enjoyed Service Now and believe it's the best ticketing system tool out there.

Starting with PowerIQ I have to say I love the Buffered Data Retrieval feature that provides a min, avg and max reading from a timestamp sample you define. This has proven to be very useful data.

We use it as our monitoring tool and Sunbird is good compared to other monitoring apps.

Having tried to work with top five DCIM products I consider SunBird  the best DCIM product on the market. It is easyest to adopt to and covers the most of DataCenter manager's tasks.

Easy straight forward integration. Great technical support.

DcTrack and PowerIQ are amazing tools to help you keep track of what's going on.

It has been a great tool for my staff here in our Data Canter and something our internal IT customers have come to rely on when it comes to its great IT device reporting features.

The asset list makes importing, exporting and editing what is in my data centre easy and intuitive. Great to export a complete list of what we have to whatever department needs it.

The functionality for reporting is very powerful and can automatically sent them to the persons, that need it.

I'd like to note SunBird support team as fatest to reply on request and with quick solution.

Great functionality and large  user group helps a lot to solve problems, which are impossible to solve in other products, like subfloor or above rack equipment placement.

It seems very slow to start-up on login, but I don't know why. Being unable to login to a shell and see the system and processes is frustrating at times like that.

Easy to use and administer. Very good documentation.

This tool has provided us with such visibility into our data center environments wherever they may be. We felt this was the best tool on the market for the price with what are needs were.

I think one of the best features of this is the visualizations of our physical sites. Sometimes getting a look in to the facility or a top down view helps in planning.

Each circuit has to be terminated with an endpoint. This is necessary for you to do the job right, sometimes short-term temporary operations can annoy you.

What we like most about Sunbird's DCIM solution is the integration between dcTracks and PowerIQ along with the great features, detailed user interface and ease of use.

I haven't discovered anything we would miss at work yet.

Very pleased about multi vendor PDU support by plugins.

Pricing was clear cut and scaled easily with license packs as needed. The tools are very intuitive and user friendly.

Recently the addition of Inlets and Circuit Breakers have been added to this Tab. DcTrack has a lot of great features but the best feature by far is the Auto Power Budget Feature.

It also provides for great monitoring of power utilization and temperature/humidity with its integration with Power IQ. And the customer support is excellent.

No memory when you come back to a previous TAB screen. Need to open the complete folder tree again to go to the DC racks).

Ease of deployment and use; visuals are very useful.

Very easy to use and straightforward. Customer service representatives were nice and very helpful as well.

Overall I haven't regret that we choose Sunbird. When I run into daily challenges (that often happens to me) your dedicated support team are ALWAYS there to find and help me with a solution.

I been in the information technology sector for the last 30 years and Sunbird have the best customer services and support that I worked with.

Lots of features and has a great support team; willing to consider suggested new features; good API.

US Dollar

ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, including financial services, healthcare, higher education, life sciences and the public sector.


ServiceNow provides a self-service portal that lets users report and resolve issues and track progress. The system can also track financial, contractual and inventory details relating to hardware, software and virtual infrastructure.


This solution offers a change calendar, impact calculator and collision detector for evaluating risks related to changes in IT configuration.


With ServiceNow’s incident management capabilities, IT departments can capture incidents through the self-service portal, email, chat and phone. Problem management tools can help investigate the root causes of service disruptions, perform trend analyses and provide service configuration reviews to prevent future disruptions.


ServiceNow also captures all the IT costs and presents them to stakeholders through reports and charts.



LongDescription

Support Ticket Management

Real-Time Analytics

IT Cost Management

Lifecycle Management

Surveys & Feedback

Status Tracking

Request Assignment

IT Asset Management

Workflow Configuration

Contract/License Management

License Management

Change Management

Project Management

Approval Process Control

Knowledge Management

Automated Routing

Data Import/Export

Problem Management

Self Service Portal

Version Control

Configurable Workflow

Cost Tracking

Capacity Management

Compliance Management

Real Time Data

Performance Metrics

Service Catalog

Configuration Management

Support Ticket Tracking

Client Portal

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Impact Management

Network Monitoring

Data Visualization

Real-Time Chat

Service Level Agreement (SLA) Management

Availability Management

Macros/Templated Responses

Interaction Tracking

Dashboard

Alerts/Escalation

Real Time Reporting

Customizable Branding

IT Reporting

Asset Lifecycle Management

Reporting/Analytics

Prioritization

Relationship Mapping

Remote Access/Control

Incident Management

IT Asset Tracking

Drag & Drop

Performance Monitoring

Issue Auditing

Task Management

Inventory Management

Data Mapping

Search/Filter

Data Storage Management

Subscription license based on IT process users.  

$100 / IT process user / month with volume discounts available. 

End user pricing is offered in certain scenarios.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

201-500

501-1000

1000+

ServiceNow

Webinars

Documentation

Videos

Sunbird DCIM is a cloud-based IT asset management and data center infrastructure management (DCIM) solution for businesses of all sizes. It serves various industries, including healthcare, finance, industrial, technology and utilities. Core users of the software are IT professionals and data center facility managers. The key features of Sunbird DCIM are asset, capacity, connectivity, change, energy and environmental management.


Sunbird DCIM allows customers to manage their data centers with attention paid to constantly changing business needs. It provides data center optimization that also increases the lifecycle of physical assets.


The asset management module provides a real-time view of the components of the data center, which can include servers, storage, patch panels and networking equipment. The centralized database features all connection and capacity information and allows users to monitor resource usage. Sunbird DCIM also offers custom dashboards and workflow automation tools.


Sunbird DCIM is available on a monthly subscription basis that includes support through an online knowledge base, tutorials and live chat.



Access Controls/Permissions

Real-Time Monitoring

Audit Trail

Uptime Reporting

Device Auto Discovery

Role-Based Permissions

Real-Time Notifications

Power Management

Multi-User Collaboration

Audit Management

Alerts / Escalation

Monitoring

Customizable Fields

Dashboard Creation

Charting

Dependency Tracking

Event Logs

Location-Based Mapping

Hierarchical Mapping

Self-Updating Maps

Visual Analytics

Color Codes/Icons

Third-Party Integrations

Power IQ DCIM Monitoring 
Costs $4.99 per node per month 
Costs $59.88 per node billed annually
dcTrack DCIM Operations
Costs $14.99 per cabinet per month 
Costs $179.88 per cabinet billed annually
DCIM Suite Bundle 
Costs $22.47 per cabinet per month
Costs $269.64 per cabinet billed annually

ServiceNow vs Sunbird DCIM

User Ratings & Reviews

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Product Demo & Screenshots

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Support and Training

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