DigitalRoute

RATING:

4.7

(11)

About DigitalRoute

DigitalRoute is a data management platform that helps businesses integrate the platform with any system within a company's IT infrastructure to gather, process, enhance, and distribute substantial volumes of usage data to billing and other quote-to-cash applications. It empowers businesses to deliver timely invoices while driving billing enhancements through data-driven insights. The software supports revenue assurance, revenue leakage, and entitlement enforcement in real-time and with extreme precision and is aligned with the customers' software deployment preferences.

DigitalRoute Pricing

Starting price: 

$1.00 

Free trial: 

Available

Free version: 

Not Available

DigitalRoute audit metrics
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DigitalRoute Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for DigitalRoute

1 - 5 of 11 Reviews

Herschel Gordon

Telecommunications, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

Good DR Product

Very good; Open to new ideas; to negotiate;

PROS

Negotiable; Accessible; Willing to work together

CONS

Not in country; Would be good to have technical teams on site (at times) although not critical

Reasons for switching to DigitalRoute

Scalability of the solution as well as being modular

Vendor Response

Your feedback is greatly appreciated! Our commitment to collaboration and accessibility is steadfast. We are constantly reviewing and improving our global support team and processes.

Replied November 2023

Manish

Telecommunications, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed November 2023

True Data Mediation & Engineering Product

Digital Route Team are innovators and world leaders in Data Mediation, they have been keeping up pace with latest technology trends and also embracing open source protocols. Partnership with Digital Route allows us to launch services frequently

PROS

Zero down time architecture, Plugins support and extensibility of the product through Development Tool Kit comes as big boost to tailor and launch new integrations. Though lately they have brought the support for various open-source technology trends such as Avro and protobuf.

CONS

Customer service area & openness to customer voice is concern. Another area is documentation, lately there have been good improvements, however we still feel they need to make technical parameters open to configure and clearly document the defaults.

Vendor Response

Thank you for your great review! We're proud to be your partners in innovation. Our commitment to staying up-to-date with the latest tech trends and embracing open-source protocols drives us forward. We appreciate your praise for our zero downtime architecture and our extensible toolkit. Working with you and delivering top-notch solutions to your team is always a pleasure. We invite you to flag any issues relating to customer service directly to your account team, and we will get them sorted out, especially those relating to access to technical parameter configuration.

Replied November 2023

User Profile

Karel

Verified reviewer

Telecommunications, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

developer view

PROS

Criteria for finding junior developers can be low. As it is low code platform. For correct use case they are the best choice.

CONS

As it is low code platform it can be hard to add function that is not present.

Vendor Response

Thank you for your feedback! We're glad to know that you find our platform user-friendly, particularly for junior developers. We aim to make our software as accessible as possible, but we welcome customer feedback on new features to include.

Replied November 2023

David

Telecommunications, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2023

Digital Route review

Digital route are a pleasure to deal with. They are very engaging and have a team of excellent solution architects, project managers and customer support

PROS

Digital Route are a very good organization with its innovative solutions and dedication to customer satisfaction. They have a user centric and solution lead approach to dealing with their customers and in a rapidly evolving tech landscape, Digital Route standout as a leading vendor in the Mediation space

CONS

While Digital Route certainly has numerous positive aspects, there are some negative points. Primarily this is around the licensing of optional features. While the product has a lot of core features, for optional features there is an extra cost.

Vendor Response

We are delighted to hear your positive feedback about DigitalRoute! Your kind words about our team and innovative solutions are truly appreciated. Thank you for your continued support. Did you know that with our newest products, we're now offering various subscription options for improved value alignment?

Replied November 2023

Grzegorz

Telecommunications, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed November 2023

MediationZone is a solid data mediation system

I like implementing solutions based on MediationZone - it saves a lot for time.

PROS

Proven technology, scales nicely, it is elastic and quite easy to learn.

CONS

Not following the latest trends, problems with containerization and working in the cloud.

Vendor Response

We greatly appreciate your feedback! It's fantastic to hear that you find DigitalRoute's solution valuable and time saving. Your positive comments about its technology, scalability, elasticity, and ease of use are very encouraging. Thank you for choosing DigitalRoute. MediationZone is our traditonal on-prem platform that also supports virtualization. For cloud-native, we have Usage Engine Private Edition for Private cloud and Usage Engine Cloud Edition for our SaaS platform - check those out for your deeper cloud deployment options.

Replied November 2023