I like that it is user friendly and cost effective relative to alternatives. Also excellent customer service.

Happy to use the platform, but usually have way less connectivity with the reps vs. the other VDR providers who constantly reach out to us to set up events, etc.

Easy to use, clean, organized well. It's a great tool to keep track of files in a shared but secure place.

Any time I have had an issue or needed help with something they are right there and respond immediately.

I love the ease of setting it up. Other products have more features as far as downloading and tracking, but everyone does bulk downloading so it is irrelevant.

The custom sharing platform which is secured and the visibility control for employees.

The ease of use and customer service rapid support.

I like how easy the software is to use, and how you can set all different levels of users, i.e people can only view documents and other cans download etc.

Attaching a newer version of a document can be difficult at times due to having to change the file name manually.

We have found Firmex to be a high value solution (low cost with decent functionality).

Very good experience; again, great customer service which was key to some time critical work several times, regardless of time of day or night.

We've been using Firmex as our M&A data room for over 5 years and I'm always impressed with the platform, the company's constant improvement, and the amazing customer service.

It is an essential service used for mid market m&a. Overall experience has been great, with exceptional customer service and ease of use.

Overall we are extremely pleased with our experience.

Integration into our company's needs was quick and easy.

Overall I've found Firmex support to be outstanding. You get answers quickly and they are helpful when dealing with our clients.

The product is very easy to use. Also has good collaboration features.

Importing and exporting documents can be problematic (e.g. files too large, titles too long).

Sometimes difficulty with users not receiving their invitation emails, the inability to assign different permission levels to different members within a group.

Ease of use, simple interface and very responsive customer service.

Easy to use, quality user support, priced right.

Functionality and ease of use relative to other offerings.

Easy to upload information and the customer service team is very quick to respond.

Creating folders once the main folder structure is set can be difficult.

The dataroom is easy to set up and easy to use.

Few cons, but select users have had trouble receiving Firmex automated emails due to spam filters.

For the price, this product is a fantastic value. Easy to use and has most of the features we need without all of the unnecessary functions that some other providers have added to their platforms.

Ease of use, reliability of system, implementation of innovative new features with each update, and of course the excellent customer service.

This is the easiest software to use and the data rooms are incredibly easy to set up, revise, navigate or set up Users.

Some of the features could be less of a hunt-and-find. Adding Users and editing their information with permissions can be hard to find sometimes.

We can control the share and track of the confidential documents.

Ease of use and functionality is the most positive attribute.

Overall, experience has been good and can really recommend.

Could add some additional document restriction features.

And setting up things might be a bit tricky if you’re a newcomer in the world of analytics/JavaScript.

The pricing model (MTUs) when you have a lot of anonymous users can be a problem.

Setting new events is easy and the software is very intuitive. The real-time debugger view is super helpful during software development.

Certain resolutions to bad data were a challenge to make work.

Great, it helps a lot in collecting customer's information.

The ability to insert third-party snippets on our site through Segment. The pricing structure of charging by usage rather than by seat, making it easy to increase adoption across the org.

It's great if you want to track very basic behaviors like button clicks or form submissions.

Segment is a great CDP that helps you collect, clean, and control your customer data.

Segment is great - great support & documentation. It's very reliable, covering all your third-party integrations.

The ability to easily connect disparate sources of customer data. The ease of adding sources and destinations with or without native integration with Segment.

I can't extract the list of events in order to review them offline (in order to manage which to keep and which to disable).

Good experience overall. A great out of the box and flexible solution.

Not all connections are intuitive and the UI makes it hard to find payload information and logs.

It provides full detailed documentation and a few ready SDK that helps a lot of dev to quickly implement this tool inside the platform.

Overall experience has been quite frustrating so far. Hopefully this will change as it looks like this tool has great capabilities.

Segment is a wonderful tool for us due to its intuitive interface, extensive documentation, and ability to debug events.

Easy to setup, great customer support, excellent choice of services, simply amazing.

Custom integration or customization is really hard to do, third parties implementation sometimes lack some essential feature that would become a hard blocker during the integration.

Thus far, I've been able to get the exact data I need, and for that I am grateful to have Segment.

This saves us a ton in developer costs in time, and makes it very easy to vet new tools for our analytics and marketing stacks.

Also the Segment interface is well designed and easy to navigate. The settings for your Destinations are all clear and laid out, so you can make changes effortlessly.

Ease of use and great software for marketing analytics.

Easy to use and has great customer service and support.

Segment has some of the strongest and most useful lists of integrations for any SaaS product.

Somethimes it is hard to debug or know what is happening if something goes wrong.

The great debugger web-based tool. The tool to create audiences to group users by some properties or events.

Hundreds of integrations (and, with the recent Zapier integration, millions of possible combinations). Easy to understand pricing.

I love the simplicity and functionality of Segment.

3rd party integration is very good , ease of use and whole ecosystem.

US Dollar

Firmex Virtual Data Rooms is a HIPAA-compliant cloud-based virtual data room solution for small, midsize and large enterprises. It caters to mergers and acquisitions advisory, corporations, funds and private equity, pharmaceutical, mining and energy, investment banks and law firms. Primary features include document management, data security, user invitations, user activity, audit trails and reporting.


Other features include two-factor authentication, user-access management, email upload and drag and drop. Users can organize new documents by implementing the versioning feature of the software. The &lsquo;View As’ feature allows users to preview the data rooms while checking the security settings. Other modules of the software include FileSend and Document Sharing.


It offers mobile applications for iOS and Android devices. Support is offered via email and over a phone. Other support options include a help guide, online case submission and a knowledge base.



LongDescription

Access Controls/Permissions

Data Storage Management

HIPAA Compliant

Single Sign On

Projections

Collaboration Tools

Full Text Search

Document Classification

Audit Trail

Mobile Access

Compliance Management

Historical Reporting

Data Security

Two-Factor Authentication

Role-Based Permissions

Email Management

Bulk Uploading

Authentication

Document Review

Customizable Branding

Reporting/Analytics

Q&A Management

File Upload by Email

Drag & Drop

Multi-Factor Authentication

Watermarking

Secure File Viewer

Document Storage

Real Time Synchronization

Document Capture

Data Capture and Transfer

File Transfer

Document Management

Secure Login

Secure Data Storage

Activity Tracking

Indexing

File Management

Commenting/Notes

User Management

SSL Security

Digital Watermarking

Project Management

Data Import/Export

Version Control

Alerts/Notifications

Reporting & Statistics

Audit Management

Automatic Backup

Monitoring

Remote Access/Control

Tagging

Search/Filter

Third-Party Integrations

Single-Use Data Room
One-time fee

Multi-Use Subscription
Annual fixed fee

Contact Firmex for pricing details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Firmex Virtual Data Room

In Person

Live Online

Webinars

Documentation

Videos

Segment is a customer data management platform that can collect and control customer data from mobile and web apps to provide a comprehensive data toolkit for marketing, product, and engineering teams. With Segment, teams can easily view customer behavioral data across multiple channels and standardize data points using a shared data dictionary. With over 300 pre-built integrations, Segment can integrate with multiple systems to connect and unify customer data for product analytics, A/B testing, marketing, and more. 

Engagement Tracking

Personalization

Website Personalization

Master Data Management

Experience Management

Customer Segmentation

GDPR Compliance

Customer Database

Recommendations

Account Based Marketing

Campaign Segmentation

Information Governance

Data Quality Control

Multi-Domain

Data Connectors

Data Discovery

Behavioral Targeting

Data Integration

Contextual Targeting

Process Management

Data Governance

Match & Merge

Campaign Personalization

Data Profiling

Customer Profiles

Data Masking

Relationship Mapping

Target Account Identification

Data Migration

Data Analysis Tools

Forecasting

Website Analytics

ETL - Extract Transfer Load

Multi-Channel Data Collection

Click Tracking

Campaign Management

In-Database Processing

Data Subject Requests (DSR/DSAR)

Security Breach Monitoring

Consent Management

Sensitive Data Identification

PIA/DPIA

Identity Verification

Data Mapping

Campaign Tracking

Performance Metrics

Free Plan: 
Includes 1,000 visitors/mo
2 Sources
300+ Integrations

Team Plan:
Starts at $120/mo 
10,000 visitors/mo
Unlimited Sources
300+ Integrations
Includes 1 Data Warehouse destination

Business Plan:
Customer Pricing
Custom Volume
Single View of the Customer
Data Governance
Advanced Roles & permissions
Historical replay

Firmex Virtual Data Room vs Segment

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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