About Metallic SaaS Backup & Recovery

Metallic™, A Commvault venture, was established to bring next-generation software-as-a-service (SaaS) data protection to the market, delivering Commvault’s powerful core technology simply through the cloud. Together with its partners, Metallic offers a growing portfolio of SaaS backup and recovery solutions to help today’s companies keep their data protected, compliant, and safe from deletion, corruption, and attack.

Offerings include Office 365 Backup and Recovery, Endpoint Backup and Recovery, Salesforce Backup, Database Backup, File and Object Backup, and VM & Kubernetes Backup.

Since it’s SaaS, Metallic is easy to try before you purchase, with a simple UX that walks you through setup.

For small and medium-sized business, with fast-growing enviro...


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5 Reviews of Metallic SaaS Backup & Recovery

Average User Ratings

Overall

4 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(3)

3

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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September 2021

Tommy from Tommy Gabriel

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

Metallic is the Apple of Backup and Recovery Solutions!

My overall experience with Metallic has been AMAZING! I can't say enough things good about them. The pricing the support and getting up and going was so easy. I call them the Apple of Backup solutions because its true. One call and they get you all setup until your data is protected! They will work with big and small businesses which I personally like. Everyone needs protection.

Pros

I like how easy it is to get setup and started. You can be up and running backing up your office 365 same day! I put in a request for service within that day I was speaking with a rep to get me activated and up and running. Its gives me peace of mind that I can set this up and running same day and move forward on with my day.

Cons

There isn't any experience I could say that is bad. The experience I had with them was nothing but good.

Reasons for Choosing Metallic SaaS Backup & Recovery

I choose Metallic over any alternative products because 1) they are affordable. 2) they were open to help any size businesses big or small. which I personally liked because even the small guys need protection too. 3) The support team is there with you every step of the way from. They are easy to get in touch with, which I like. It's makes me less in the dark and more comfortable knowing if I have any questions they are there for me.

April 2021

Benjamin from Parsons

Company Size: 10,000+ employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Metallic is easy, secure, and reliable.

It handles endpoint backups very well. Encrypted and reliable.

Pros

Once Metallic is setup, you can forget about it and let it do its thing. I like the daily reports that I've setup to run and I don't have to worry about it.

Cons

The user interface can be a little tricky but not hard to understand and configure.

Reasons for Choosing Metallic SaaS Backup & Recovery

The SaaS solution was key. No hardware is needed.

May 2021

Robert from Innovative.Solutions, Inc

Company Size: 2-10 employees

Industry: Computer & Network Security

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

1.0

May 2021

Why we are looking else were for a back-up solution

Our backs are failing every day since early April

Pros

We have made multiple appointments but I never connected. I was ask to go into Office, but no detailed instructions.

Cons

Tech Support - very hard to get the assistance needed

Response from Commvault

Replied May 2021

Hi Bob. Customer experience is top priority for us. We contacted you within hours of learning of your support request last month, and have reached out again several times since. In case your contact information has changed please contact us directly at customersuccess@metallic.io. As you know, we've been able to identify the issue is with expired credentials unrelated to your Metallic deployment. We hope to hear from you soon so we can help you resolve this quickly, walking through the fix as we've offered.

August 2021

Mark from Zimbrick Inc.

Company Size: 501-1,000 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Metallic 0365 Backup new customer

Implementation was simple enough to diy without reaching out to support. From my first conversation to the most recent, the Metallic team is excited about their product.

Pros

Metallic for O365 is very easy to setup and maintain. It makes life easier for our busy team. It has been a set it and forget it solution. Metallic's support and success teams are receptive and helpful. We have been Commvault customers for many years and their support team has always impressed us.

Cons

Documentation is somewhat limited. IP filtering is not currently an option.

Reasons for Choosing Metallic SaaS Backup & Recovery

cloud to cloud made Metallic the winner.

Reasons for Switching to Metallic SaaS Backup & Recovery

The product was failing to backup all of our data.

July 2021

Mark from Bradley Corporation

Company Size: 201-500 employees

Industry: Machinery

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

July 2021

Mark' view of Metallic

It has done the job I need without much hassle or fuss, just what an infrastructure product should do.

Pros

Easy of integration with Commvault, a package deal.

Cons

Have to go thru a vender to add additional capacity/licensing.