Just wonderful.

Easy to use. Logical set up. Firm access control limits on users could be set up.

Report could be a bit easier to format.

Overall experience was surprisingly good. The system is so flexible, customizable and extensible that we can gradually move ALL internal processes into Ragic, not only CRM and ERP, but also various other admin processes.

1. Ease and speed in which we initially set up the system and customized to our workflows, which are fairly complex and would normally need advanced customizations of CRM systems 2. Ability to ingrate our own 3rd party scripts for email automation via Ragic API 3. Great customer support

Minor: UI design is a bit outdated in look & feel

If I was better at using it, it would have organized my contacts well.

Nice ability to set my own categories for the database, clear presentation of data, good and responsive technical support. Also, they offer 3 free databases, which is nice.

Cannot change the order of entries, it's just listed in order of when you input the info, so couldn't alphabetize, or other re-ordering, which was essential to me. Hep menus dealt with higher level problems than I was having, I needed very fundamental help ("how do you turn this on?")

I can now keep up with my sales, such as account activity. With a better understanding the history, I can better forecast.

Price is number one. It is a relational database and very simple to learn.

Has limits on its reports. I was able to download the report and convert to Excel to obtain the further details I wanted.

I have solved various CRM, workflow, project management, asset management and very unique partner profiling for my business and clients. The builder is easy to use and very rich in what you are able to do in creative ways. You know a customization tool is mature when you are able to be creative with the facilities it provides to do some new. What I also really appreciate is the responsiveness and help the Ragic team provides and trust me I send them a request almost daily. They are very helpful and very professional. I enjoy Ragic and see so much value in it that I am currently paying for a licence of my personal use which tells you a lot.

I have been involved in the customized solution space for over 20 years, and I built a platform very similar to Ragic in 2001 so I can confirm it ease of, being able to build what users and the business need is the most valuable aspect of Ragic. All competitor solutions I have worked with ranging from MS Dynamics, SalesForce and products like Heat do not provide the simple ease of creating a functional database solution. All of them require very skilled expertise which in turn leads the costs and lengthy timelines in delivery. Spreadsheets since inception (1969) in the have been the most used for of database in history and therefore Ragic's strategy to make it core to their framework provides endless capabilities, but most importantly makes user adoption almost seamless. Layered on-top of all this I have yet to find functionality which does not exist, or is not on the Ragic teams radar. When I have raised some new enhancement they team always makes an effort to understand my or our clients needs before lodging it with the development team.

The reporting is not rich enough and although you can get the data into other tools via the Ragic API it is not a simple process to create reports across Ragic tables/sheets. The mobile app is also fairly limited in functionality and design is lacking. The ability to white-label the app would make a big difference. Lastly deeper out of the box integrations to 3rd party tools are needed to allow it to work seamlessly with many other apps. Examples would be MS Outlook, Trello or other workflow management solutions. Zappier is a workaround for this but requires costs development.