About Collect!

Collect! is a hybrid debt collection solution that includes flexible options, automation, add-ons, and integrations that enables businesses to manage various components of debt collection routines. Collect! caters to businesses of all sizes in the credit and collection industry and helps them to manage various components of debt collection routines, which include automating collection letters, tracking phone calls, processing payments, and more.

Collect! includes batch processing, work queues, contact management, detailed financial settings and tracking, credit bureau reporting, letters, reports, import-exports, data exchanges, automations, scheduling, integrations, encryption, MFA, client reporting and billing, remote web access, translation.<...


Read More

Supported Operating System(s):

Windows 7, Windows XP, Web browser (OS agnostic), Windows 8, Windows 10

38 Reviews of Collect!

Average User Ratings

Overall

4.84 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(33)

33

4 stars

(4)

4

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 38 results

April 2018

Tony from Fleck, Fleck & Fleck

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Still very happy with this program.

It is the backbone of my business. I was able to customize the software to assist us with our legal collection practice.

Pros

This is an update to a previous review. After 15 years I am still very pleased with this program and have yet take full advantage of all it has to offer. It has allowed me to have a turn key operation that 15 years ago I only dreamed about.

Cons

I really don't have anything negative to say. At first it was quite daunting to setup and I felt the initial instruction/training could have been better. But upon reflection I think anything new can be difficult and after working in it for several months I became much more adept at creating the plans and reports I needed.

January 2021

Cody from Stuart-Lippman and Associates

Company Size: 51-200 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

January 2021

Fully Featured, Extensible and Affordable

While there were some growing pains after migrating from a long standing legacy solution, we never missed a beat.

Pros

Collect! contains all of the features we needed to implement policies and procedures across the entire organization. Role based access; check. Fully customizable user levels; check. Integrations with third party service providers and payment processors; check.

Cons

The reporting and letter features native to Collect! are clunky and counter intuitive. The bulk of our reports have been created using SSRS to directly access the back-end data. A company to company move feature to directly transfer data between databases would be a great feature to add.

Reasons for Choosing Collect!

Ownership and upper management was already familiar with Collect! and they were able to provide us with the code review that DAKCS was not.

Reasons for Switching to Collect!

DAKCS was unable to provide us with a code review required by a large client.

Response from Comtech Systems

Replied February 2021

Thank you for this frank review. Reporting functionality has been improved by the new Query and Report Generator Tool. Thank you for the suggestion of the data transfer between databases.

October 2021

Sheila from Lake Area Collections, LLC

Company Size: 2-10 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

Satisfied Customer

Ive been with them since I opened my business in 2004 and wouldnt even consider using anyone else.

Pros

This software is user friendly and able to do more than you would ever need or use! Customer Service Support is amazing and the staff is very friendly.

Cons

I really cant say I have a dislike about the software!

Reasons for Choosing Collect!

It came recommended through the ACA and other ACA customers.

Response from Comtech Systems

Replied October 2021

Thank you for your positive review. We are pleased to announce that the about-to-be-released Collect! Version 13 will provide all the functionality you need to work CFPB Reg F compliantly.

May 2020

User Profile Picture

Arwa from Rehmann

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2020

Does its Job.

Overall, its a good product and does its job. The cost is fair for its quality.

Pros

I like the support from the customer service department. I have used this product in a family business to assist with collections of past due accounts. The software is simple and robust to use.

Cons

Its sort of outdated and could use a makeover, especially the user interface. The search functionalities can be improved to provide more results for different query types.

Response from Comtech Systems

Replied June 2020

Hello Arwa, Thank you for your positive review. Our customer service department works hard to help Collect! users, whether larger or smaller, use the system comfortably. As for the user interface, our programming department is currently working on the next major version which will include a complete overhaul of the UI and improved search. We hope that you make good use also of the extra resources in the Member Center and the massive online Help documentation. We remain here to help you use Collect! to collect the way you want and look forward to your next contact.

August 2021

paul from United Obligations

Company Size: 2-10 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

No Headaches

wonderful

Pros

I do not think about the database collect and the team doe sit all all I do is use the date and collect

Cons

I like everything about the software simple to use accurate and the support is flawless

Reasons for Choosing Collect!

did not like acs

Response from Comtech Systems

Replied August 2021

Hello Paul, Thank you for your review and we are very glad you find Collect! easy to use for collections. Our support department is always available for advice and assistance on how to configure the system for your unique workflow.