Collect!

RATING:

4.76

(59)

About Collect!

Collect! is a hybrid debt collection solution that includes flexible options, automation, add-ons, and integrations that enables businesses to manage various components of debt collection routines. Collect! caters to businesses of all sizes in the credit and collection industry and helps them to manage various components of debt collection routines, which include automating collection letters, tracking phone calls, processing payments, and more. Collect! includes batch processing, work queues, contact management, detailed financial settings and tracking, credit bureau reporting, letters, reports, import-exports, data exchanges, automations, scheduling, integrations, encryption, MFA, client reporting and billing, remote web access, translation. With cloud and p...

Collect! Pricing

Collect! is available across 5 pricing tiers: Express, Entrepreneur, Professional, Professional Plus and Corporate. Pricing starts at 79$/mo: Xpress - $79/user/month Max # of concurrent users - 5 Max # of debtor accounts - 2,500 DB File Storage - 30GB Entrepreneur - $199 1st user/mo + $99/each additional user/mo Max # of concurrent users - 10 Max # of debtor accounts - 10,000 DB File Storage - 30GB Professional - $299 1st user/mo + $99/each additional user/mo Max # of concurrent users - unlimited Max # of debtor accounts - 100,000 DB File Storage - 100GB Professional Plus - $499/user/mo + $99/mo for additional users Max # of concurrent users - unlimited Max # of debtor accounts - 500,000 DB File Storage - 100GB Corporate - Contact for pricing Max # of concurrent users - unlimited Max # of debtor accounts - unlimited DB File Storage - 200GB All modules, multiple databases Contact us for corporate or leased pricing

Starting price: 

$79.00 per month

Free trial: 

Available

Free version: 

Not Available

Collect! Main Menu
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Collect! Reviews

Overall Rating

4.76

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Showing 1 - 5 of 59 reviews

Tony

Verified reviewer

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2018

Still very happy with this program.

It is the backbone of my business. I was able to customize the software to assist us with our legal collection practice.

Pros

This is an update to a previous review. After 15 years I am still very pleased with this program and have yet take full advantage of all it has to offer. It has allowed me to have a turn key operation that 15 years ago I only dreamed about.

Cons

I really don't have anything negative to say. At first it was quite daunting to setup and I felt the initial instruction/training could have been better. But upon reflection I think anything new can be difficult and after working in it for several months I became much more adept at creating the plans and reports I needed.

Cody

Company size: 51-200 employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

January 2021

Fully Featured, Extensible and Affordable

While there were some growing pains after migrating from a long standing legacy solution, we never missed a beat.

Pros

Collect! contains all of the features we needed to implement policies and procedures across the entire organization. Role based access; check. Fully customizable user levels; check. Integrations with third party service providers and payment processors; check.

Cons

The reporting and letter features native to Collect! are clunky and counter intuitive. The bulk of our reports have been created using SSRS to directly access the back-end data. A company to company move feature to directly transfer data between databases would be a great feature to add.

Reasons for choosing Collect!

Ownership and upper management was already familiar with Collect! and they were able to provide us with the code review that DAKCS was not.

Reasons for switching to Collect!

DAKCS was unable to provide us with a code review required by a large client.

Response from Comtech Systems

Thank you for this frank review. Reporting functionality has been improved by the new Query and Report Generator Tool. Thank you for the suggestion of the data transfer between databases.

Replied February 2021

Dawn

Company size: 2-10 employees

Industry: Legal Services

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2022

Collect! Software Review

Excellent! I've been a Collect! user since 2008

Pros

The ease of setup was important to me. Customer support is exceptional

Cons

Learning the report designer was a bit challenging, but customer support was there to help me

Reasons for switching to Collect!

My managing partner created is own firm. The AS400 was proprietary software

Response from Comtech Systems

Thank you for your positive comments about exceptional customer support. The new Report Generator Utility was built to make creating your own reports easier than using the legacy Report Designer. You can also create letters and emails with the Report Generator. Please contact support for assistance with the Report Generator.

Replied December 2022

User Profile

Arwa

Verified reviewer

Company size: 501-1,000 employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

May 2020

Does its Job.

Overall, its a good product and does its job. The cost is fair for its quality.

Pros

I like the support from the customer service department. I have used this product in a family business to assist with collections of past due accounts. The software is simple and robust to use.

Cons

Its sort of outdated and could use a makeover, especially the user interface. The search functionalities can be improved to provide more results for different query types.

Response from Comtech Systems

Hello Arwa, Thank you for your positive review. Our customer service department works hard to help Collect! users, whether larger or smaller, use the system comfortably. As for the user interface, our programming department is currently working on the next major version which will include a complete overhaul of the UI and improved search. We hope that you make good use also of the extra resources in the Member Center and the massive online Help documentation. We remain here to help you use Collect! to collect the way you want and look forward to your next contact.

Replied June 2020

Justin

Company size: 11-50 employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2022

Highly recommend this extremely flexible highly customizable debt collection software!

I have been in this industry for 17 years. Very highly recommend this software to anyone in the Debt Collection / receivables management industry.

Pros

I love how flexible this software truly is. It is probably the most customizable solutions available that can adapt to your companies’ specific processes, needs, and or procedures. I also love how simple they’ve made patching/updating the software. Very impressive considering how flexible and customizable everything is. I feel Collect! went above and beyond to make sure their clients understood and maintained compliance with the new Laws and regulations taking effect in 2022 & 2023.

Cons

The initial setup can be a little tricky. I highly recommend learning about all the features Collect! has to offer. It is very important to take your time planning out the configuration and customization's for your setup. Spending this extra time planning in the beginning (before data conversion) will make you system much more efficient and save so much time in the future

Response from Comtech Systems

Thank you for your positive comments on the compliance suite added to meet CFPB Reg F requirements. You have also captured Collect!'s ongoing effort to provide a highly configurable, feature rich solution while making it as easy on the user as possible. You provide very good advice for onboarding. We work with clients even before their projects begin to identify their configuration and customization needs in addition to their data migration needs. We are committed to high quality onboardings that take 90 days from us receiving a first complete data set, assuming the implementation requirements fall within normal parameters. Thanks again!

Replied November 2022

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