It saves you countless hours of time and frustration passing on information and reading through long documentation files. This means your team can go faster in everything it does.

Too soon to tell! When we first started using the product there were a few small bugs, but the team addresses and resolves them very quickly.

Really love Minerva and would highly recommend it.

I use Minerva to help me remember how to do things on Salesforce, and a few other platforms. It's like a bank of process knowledge that I can draw from. I spend most of my day in Chrome, so it's perfect. We've started using the Pro tools with my project team too. It helps replace screenshots and makes it much easier to communicate remotely.

The onboarding process is a little wonky, but the tool is actually super easy once you get used to it.

I like that by sharing the link to the recipe, it automatically brings you to the starting page before walking you through each step of the process. It's much easier to follow than a video where you may need to pause and rewind if it's going to fast.

Not necessarily something I like least, but a feature I would love to see added is being able to navigate to specific cells in a Google Sheet as well as part of a recipe. This would be something I can see us using heavily.

It was incredibly intuitive, and I would recommend anyone trying it if you are trying to build symmetry into the experience you have with anyone you'd come in contact with...

I can't tell you how many hours I've lost by carefully curating instructions for team members as we onboard new processes, tools, etc. Not only is that a poor use of my time, but my way of presenting instructions isn't always clear to everyone. It's incredible someone has finally built an easy way to overlay instructions precisely onto the tools we use.

It could do so much more, but I understand they have to prioritize so I'm just disappointed that I have to wait for new features!

Minerva has saved our company time and made our teams more efficient! Their customer support is top tier. From the beginning, Minerva works closely with their customers to deliver a delightful experience. I highly recommend Minerva for anyone looking to provide real-time support to their teams!

Minerva is a value-packed product that is simple to use and so easy to implement! Our teams are able to get live step-by-step instructions. The real-time guidance saves time and eliminates the need to search for the steps in our SOPs/shared drives. Amazing!

Sometimes Dottie gets lots on the page but a hard refresh (or skipping a step in the list) puts her back on track. On the Minerva dashboard, it would be helpful to have a feature that allows you to select multiple recipes to share with a team. Silverlining: Minerva is constantly, and quickly, implementing the feedback we provide to make their product as user-friendly as possible.

Minerva makes the "how to" for any process so much easier. We didn't need any integration, and their Salesforce-like features helped us replace screenshots with an easy to use guided workflow. No more time and resources going to complex user guides or online learning modules. The pro tools are excellent and it has helped us communicate remotely way better than before. Thank you Minerva!

None that I can think of. There are some minor features that would be nice to have, and the team is very responsive and actively releasing updates.

Minerva is a doing some really cool things. Can't wait to start using the analytics they're rolling out.

I love how easy it is to use both for the creator of the recipes and for those looking to follow the guides. The product saves me a ton of time as I can create click throughs for frequently asked questions with how to onboard technology

I wish they charged more for it. I can't get my boss to get everyone on our team using it because it's free. Sort of a random issue.

easy to use, helps accelerate any digital navigation process. could see massive use case for seniors, folks who aren't super digitally literate etc.

wish it could be applied to more use cases and that the companies library of "recipes" was much bigger! But that's to be expected from a startup.

Product aside, the customer support is amazing, especially from such a small company.

Minerva enables our CS team to write simple scripts that show our customers how to use our software.

Sometimes it breaks when we change our website - which we often do - but I look forward to when they release new self-healing features.

I like that it works across websites! I like that it is so easy to create a recipe! I like that integration is minimal. I like that it replaces screenshots!

It is still an early stage company and creating automations so that I could automatically do things would be super cool.