--- title: "SOTA Cloud Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SOTA Cloud. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SOTA Cloud is a good fit for you!" source_url: "https://www.softwareadvice.com/dental/sota-image-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Dental Imaging Software](https://www.softwareadvice.com/dental/imaging-comparison/) / [SOTA Cloud](https://www.softwareadvice.com/dental/sota-image-profile/) / SOTA Cloud Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/dental/sota-image-profile/) Reviews [Alternatives](https://www.softwareadvice.com/dental/sota-image-profile/alternatives/) # SOTA Cloud User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 83 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 53 reviews (64%) - 4 stars: 25 reviews (30%) - 3 stars: 5 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It is simple to use, image quality is great, and the connectivity is superb. - Wonderful experience and the convenience of cloud base where xrays and photos can be reviewed anywhere - Our team have been using Sota for a couple of months and like the user friendliness, the simplicity of taking and importing x-rays. ### Most mentioned cons - Bummed they couldn't convert data from AEKA imaging software. - They didn't prepare our computers properly, leading to a lot of stress. - The onboarding was very bad and they don't even take responsibility for their errors. ## SOTA Cloud customer reviews Showing reviews 1-25 of 83 (page 1). ### A Pleasant and Forward-Thinking Experience with SOTA Cloud - Overall rating: 5/5 - Reviewer: Qin L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with SOTA Cloud has been very pleasant. The platform continues to evolve in a thoughtful and forward-looking way, with noticeable improvements that support both efficiency and clinical confidence. It feels modern, reliable, and aligned with the needs of a fast-paced practice. As new features and partnerships are introduced, it’s clear there’s a strong commitment to innovation and user experience, which makes working within the system both smooth and enjoyable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What we appreciate most about SOTA Cloud right now is the clear evolution toward a more advanced, intelligent platform that truly supports modern clinical workflows. The addition of the CBCT feature is a major highlight, as it allows for more streamlined imaging integration and enhances our ability to review and interpret cases efficiently within one ecosystem. It’s a meaningful step toward improving both diagnostic precision and overall workflow continuity. We’re also very pleased with their partnership with Overjet. Aligning with an AI company that we already trust and prefer to work with adds a strong layer of confidence and forward-thinking capability. This collaboration signals a commitment to innovation and smarter clinical support, which is incredibly valuable as dentistry continues to evolve. #### Cons One area that could be improved in SOTA Cloud is the navigation experience, particularly when moving between exams. While the platform has made strong strides in functionality and innovation, the navigation bar can feel less intuitive and fluid compared to systems like Apteryx. A more streamlined, responsive interface for quickly switching between exams would significantly enhance efficiency during busy clinical workflows. Improving this aspect would reduce friction for providers and team members who need to review multiple records in real time. With the rest of the platform evolving so well, refining the navigation experience would bring it to the same high standard and create a more seamless, user-friendly environment overall. #### Reasons for switching to SOTA Cloud Apteryx has poor customer service, and was becoming an outdated software. --- ### Good start, smoothing out the wrinkles. - Overall rating: 4/5 - Reviewer: Dan A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good, working with onboarding was smooth. They SUPER helped me get going at lightening fast speed because of our specific situation - main reason company built goodwill in my mind. Tech support - jury is still out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Ease of communication with implementation specialist, intuitive GUI, smooth data conversion, speed of onboarding, quick learning curve for team. #### Cons Tech support seems unmotivated to resolve issue, better luck with implementation specialist. The current issue is that SOTA Cloud uses incorrect field to populate at times, no data lost so far however. Hopefully devs find a fix. This would change my rating to 5 stars. #### Reasons for choosing SOTA Cloud Much smaller transition for just imaging instead of imaging AND PMS. #### Reasons for switching to SOTA Cloud Hardware support and policy was no longer client centered. --- ### Perfect companion for my intraoral camera - Overall rating: 5/5 - Reviewer: Claudio S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered It is easy to use and very user friendly #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive and easy to use. It is very easy to exports images from Intraoral camera and xray sensor. #### Cons Somewhat difficult to instal drivers and sometimes I receive from errors when I update Windows --- ### Practice Administrator - Overall rating: 5/5 - Reviewer: Alisha H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Amazing straight out of the gate. The sales person was so patient and so helpful. Our implementation specialist, [sensitive content hidden] , was phenomenal. So easy to get a hold of. She was so organized. Just amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything! Transition over to SOTA was smooth. Support throughout the entire process was great. And we love the product. #### Cons Bummed they couldn't convert data from AEKA imaging software. Not the end of the world. And they were very upfront about that. So it was expected. #### Reasons for switching to SOTA Cloud AEKA was horrible. We were with it for 5 months and could not do a day more. --- ### OFFICE MANAGER - Overall rating: 5/5 - Reviewer: LOREE S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. OTHER THAN OUR CAMERAS IT HAS BEEN A GREAT EXPERIENCE. THERE SUPPORT TEAM IS GREAT AND IT IS CLOUD BASED BUT WE HAVE NEVER HAD ANY ISSUE WITH IT #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros USER FRIENDLY ANYONE CAN USE IT IT IS NOT COMPLICATED I FEEL A FIVE-YEAR-OLD COULD USE IT GREAT SUPPORT THEY FIX OUR ISSUES #### Cons OUR INTRAORAL CAMERAS ALTHOUGH SAYS THEY ARE COMPATABLE WE CAN'T USE THEM WE HAVE FOUGHT THIS ISSUE SINCE WE STARTED WITH SOTA #### Reasons for switching to SOTA Cloud WE CHANGED SOFTWARE FROM ES TO CARESTACK FOR A MORE IN-DEPTH SOFTWARE --- ### Awesome Dental Imaging Software. Highly recommended! - Overall rating: 5/5 - Reviewer: Nelson W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great so far. No complaints. Very easy to manually transfer images over and assistants can easily follow the instructions. Makes such tedious task so much easier than it otherwise would have been. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user interface is very user friendly. Very easy to organize/rotate/move around images and to adjust image brightness/contrast. #### Cons The fact that patients' DOBs and gender do not automatically transfer over and have to be manually corrected. Also, if I am using a template and want to take more images than the template allows, I have pause to either add slots to the template or re-take the ones I already did, instead of just continue taking them. #### Reasons for switching to SOTA Cloud Curve was difficult to use. Terrible user interface. --- ### Love it! Easy to use and fast! - Overall rating: 5/5 - Reviewer: Maddy H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was easy to integrate SOTA into our processes with our dental practice. We like a lot of the features and are excited for some of the AI features to come! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love that we can have a patient's chart open on multiple screens at once, and we love how fast SOTA works with our dental software. #### Cons I have not found anything or heard any complaints about the software yet. It has been easy to use and our staff enjoys using it. #### Reasons for switching to SOTA Cloud Our company needed a software better suited for our cloud based dental program. --- ### Great imaging software on the cloud - Overall rating: 5/5 - Reviewer: Jacque K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Knowledgeable and responsive support and implementation. #### Cons Not integrated with our pano machine, but the workaround is easy. #### Reasons for choosing SOTA Cloud SOTA is a NextGen partner and is more affordable. #### Reasons for switching to SOTA Cloud We were on Apteryx XRay Vision but they moved to XVWeb, which was too expensive. --- ### I can finally access my images easily! - Overall rating: 5/5 - Reviewer: Sarah B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Support has been very good. The onboarding process could have been very difficult but they made it easy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It works well. I have been able to easily take photos, images from sensors, and images from my CBCT and viewing them from anywhere works great. #### Cons I don't love the way the interface looks. I'm not a designer so I don't know how to describe it any better than that. --- ### good overall - Overall rating: 5/5 - Reviewer: Jung N. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered good overall. easy to use overall. good quality overall. easy integration with open dental. helpful representatives. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros quality and easy to work around it. It was an easy installation and follow up calls. Representatives were helpful. #### Cons depends on internet speed. The images can be too bright even though we adjust the kvP. website can be overwhelming sometimes. --- ### Be on Cloud 9 with SOTA - Overall rating: 5/5 - Reviewer: Robert M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Best in class experience compared to other imaging platforms #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease if integration and set up with excellent up front training of users #### Cons Somewhat slow migration of existing images #### Reasons for switching to SOTA Cloud Poor service and hard to use and fair reliability --- ### Great love sota - Overall rating: 5/5 - Reviewer: Esther C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been great. W love using it in our dental office #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Good , new and up to date with ai usage #### Cons Could be faster on intraoral camera photo taking --- ### Love the Tech - Overall rating: 5/5 - Reviewer: Monica T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The transition from our server-based imaging software to SOTA was much easier than expected and the support team has been very responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We appreciate that SOTA cloud integrates with our practice management software as well as is on the cloud. It makes accessibility to our patient's records seamless and convenient. #### Cons The only thing our doctor is frustrated with on SOTA is the measurement tool. However, when I asked support about this feature, they indicated they were already working on a fix for this! #### Reasons for choosing SOTA Cloud Seemed like a superior product based on its features. #### Reasons for switching to SOTA Cloud Wanted a imaging software that would integrate with our PMS. --- ### Good - Overall rating: 4/5 - Reviewer: Tammy A. - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ease of taking x-rays and being able to lower the dose of radiation #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is our first digital software so I am unable to compare to any other product. It was quite easy to learn. #### Cons It is easy to use however I would like it better if I was able to print 2 selected x-rays from an exam and print BOTH on one sheet of paper. Also when we set FMX to be taken in a specific order it does not hold that and changes back to initial set up. #### Vendor response Hello Tammy, You should be able to set the order of acquisition for an exam within the edit layout mode. If you would like, we can assist with modifying or creating an exam template to meet your needs. Please call our support line at (888)266-7682. Replied April 2018 --- ### Good software, easy to use, excellent value. Plenty of features for manipulating digital radiographs - Overall rating: 4/5 - Reviewer: Brian S. - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I think the ability to enlarge and enhance the digital radiographs is the most useful aspect. The customizing of layouts is also a positive. I also like the integration of the photos and the ability to draw on the images when explaining things to patients. #### Cons I think what I like least is that I can't move a photo or a radiograph from a prior date or examination and place it on screen next to a current one or one from any other date or exam. --- ### Sota Imaging software does exactly what we need for our office - Overall rating: 5/5 - Reviewer: chris h. - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software user interface is easy to use. We are able to capture clear images easily to show patients of their needs. The zoom capability works for showing fine detail in the images. #### Cons Sometimes the software freezes. There have been times where the camera and the software are not communicating. I would like to have an autofocus. --- ### I love this camera! It's easy to use and my photos are crystal clear. Good value for the money. - Overall rating: 5/5 - Reviewer: Sharon A. - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was able to afford one for almost every operatory because of its reasonable price. Thank you Sota Imaging! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This camera is easy to use and to train others to use. The images are clear and the price is very reasonable. #### Cons The only drawback I have encountered is that there is no foot control. that would be a nice option to have. --- ### We haven't had any problems with Sota on the four plus years we've had it. The rep was great. - Overall rating: 5/5 - Reviewer: Katie N. - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was one of the least costly digital platforms out there. The software is very customizable and user friendly. #### Cons We really haven't had issues with the software, except occasional freeze when viewing images imported into the software program, ie images taken with digital SLR --- ### Customer support has been GREAT! Absolutely great! - Overall rating: 4/5 - Reviewer: Matthew C. - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I can't say I like the software. When it works its great. When windows updates and it doesn't work it's a problem. Patients look at us like... haven't you used this yet? #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Cons Focusing. Causes issues in patients with limited opening. I wish you could be closer to the tooth and have a wider angle lense. --- ### Sota image software (clio soft) is my first foray into digital x-rays - Overall rating: 5/5 - Reviewer: Philip B. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy transition into digital radiography. Good value for sensors and software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It works with my arcane practice management software. It is cheerios and cornflakes simple. Other systems couldn't communicate with our system. #### Cons I don't have much of a frame of reference. One thing is we haven't figured out how to attach an e-mail service directly to the software. That would eliminate an extra step. --- ### It has been reliable and the overall experience has been good. - Overall rating: 4/5 - Reviewer: Jung L. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has relatively clear images to diagnose the caries and other problems. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is very reliable with low maintenance, it is easy to use, it has clear images, it is easy to print or e-mail the images. #### Cons No binocular feature to enhance the image, it cannot be integrated with our current management software. --- ### great company.. they make all the difference - Overall rating: 5/5 - Reviewer: randy j. - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros results are very good ... images are very clear... once set up the ease of use is simple for everyone #### Cons could not install it without company help... certain tricks to make software perform at it's one hundred percent level --- ### Convenient, easy to use, great for patients to see their teeth and mouth. - Overall rating: 5/5 - Reviewer: Jane N. - Product usage: Used weekly for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Versatile, easy to use. Explaining patient's current conditions is a breeze when they can see what we see. #### Cons Initially, getting the right focal point was a challenge. But in no time, we became skilled and now we can take quick photos that are very helpful. --- ### Overall great experience. Customer service and support very easy - always get a live person. - Overall rating: 5/5 - Reviewer: Keith B. - Product usage: Used weekly for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it runs easily on a surface pro. Patients are wowed by X-rays on a tablet vs desktop monitor. Software is very easy to use. #### Cons There are some small features such as having a delete button so prominent. Also when using the spotlight feature when viewing images you lose the default filter. --- ### Pleasant. Nice technicians. - Overall rating: 5/5 - Reviewer: Sydney H. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered Able to take x-rays #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Love the programs it comes with. For example the way I can zoom in to a specific area and get a clearer spot with the eagle eye. #### Cons X-rays get deleted by accident due to missing communication. The loading time is also a bit slow as well. #### Vendor response Hello Sydney, Thank you for your feedback. Our software engineers are looking into ways to improve network fault tolerance. Replied April 2018 ## More reviews [Next reviews](https://www.softwareadvice.com/dental/sota-image-profile/reviews/?page=2) --- SOTA Cloud Reviews, Pros and Cons - 2026 Software Advice