All Site24x7 Reviews

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User Profile

Wesley

Verified reviewer

Telecommunications, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Easy to set up and very efficient.

The use of the application greatly improved the shortcomings that we were having in our operation, which were disk space.We created monitoring and automation aimed at this type of failure, when the disk (partition) reaches a certain percentage, we are executing automations to move and also delete old logs.With that, the stops are practically nil now, which before, occurred about 5x a day.

PROS

What I liked most about this application was the ease of installation, I run just one command on the server and monitoring is now available on the monitoring site.The possibility of automating executions, in case of alarms, is also essential, especially for a company that does not have an employee dedicated to monitoring.

CONS

I believe that more languages, such as Portuguese-BR

Reason for choosing Site24x7

The ease of configuration and the automations.

Reasons for switching to Site24x7

Zabbix required the necessary knowledge for scripting and configuration, which was not available in the company.When I got to know the 24x7 site, the ease of configuration impressed me, making me change the service.

Vishwanatha

Information Technology and Services, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

All in one SAAS product which hiwill help to monitor your entire application server websites

Super !!! Excellent in support and easy to understand application with few weeks and working the site24/7

PROS

Site 24/7 provide an 24/7 support which is phenomenal and KB article which will help administrators and users and user guide which will help to add monitors , trouble shooting the issues and fix the issue.

CONS

Location based monitoring where our clients will deploy the url global but site 24 /7 provide a location based down alert which all considered as false by our clients

Reasons for switching to Site24x7

SAAS product and high time availability and all in one cloud platform to monitor all our servers, application aws gcp cloud platform to monitor

William

Computer Software, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed January 2021

It has most of the features you'll want, but they won't work well

We still use Site24x7 for some monitors and for their status page, but we backed off and completely stopped using them for some things like APM and AppLogs because those services flat out didn't work. If their site provided a reason why something stopped working I'd be more okay with making the adjustment to fix it, but I cannot spend this much time working with their support on the most basic functionality. Anything critical we've moved over to NewRelic for now.

PROS

It supports a large variety of products and services built-in. The agents are fairly easy to install/setup. There is a decent amount of documentation available. Custom monitor plugins are very easy to create.

CONS

Doesn't support all the latest languages and platforms. They are a little slow at adding the latest and greatest. Their agents seem a little hacked together are are not as resource efficient as others. You have to manually upgrade/downgrade your plan as your usage changes. Most/All portions won't automatically scale and don't even have an option for them to, so things will stop working as you grow and you'll be over-billed as you shrink. Their PHP APM flat out doesn't work. Things will stop working and give you no indication as to why. You must reach out to support, wait a day or so, they will ask for logs, wait a day or so, provide some feedback. Then a week or month later you'll have to do it all over again.

User Profile

Shawn

Verified reviewer

Computer Networking, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2023

Peace of mind with Site24x7!

If you want a low cost, but reliable service that sends you alerts of uptime of your website, servers, etc., that are critical to you or your business, Site24x7 is extremely reliable and affordable. I would HIGHLY recommend it. Try it, use it, if you don't like to pay for the full version, at least use the free version so you can realize the value of said alerts. :)

PROS

Site24x7 'really' monitors your website uptime and sends you timely alerts if it becomes unavailable.

CONS

Frankly, I can't think of any cons right now. It does a simple task, but effectively.

Reasons for switching to Site24x7

Needed to monitor my website from multiple external locations.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2023

Site24x7 is always working for you

Great overall application and service experience with support team as well, this is technician and user friendly cloud based monitoring solution

PROS

Service monitoring (individual services on Win or linux w/alert via threshold) automation features (reboot weekly, scripts powershell etc..) and bulk actions are the best!

CONS

some advanced monitor cost can add up for thing like APM and SQL but are also very good value, but are additional add-ons to standard SQL of IIS server monitors

Reason for choosing Site24x7

Better UI and faster to deploy reducing time to live

CUNEYT

Financial Services, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Best of the Monitoring Tool

The product is very successful and really functional. While I can define monitoring on a device basis, I can also define rules according to the depth of application.

Julien

Internet, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Great to monitor websites

PROS

Easy to use and setup, integration with aws

CONS

Nothing so far, it fulfils our needs and more

Jhon

Civic & Social Organization, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed October 2023

Site24x7: The Monitoring Tool that Ensures the Performance of your Infrastructure

PROS

Site24x7 stands out for its intuitive and easy-to-use user interface. The platform offers a friendly user experience that allows system administrators to configure and manage their monitors easily and efficiently.

CONS

The ability to offer a wide range of comprehensive monitoring on a single platform.

Tim

Telecommunications, 501-1,000 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed October 2023

Site24x7 solves our enterprise monitoring needs!

The overall visibility and logging capabilities are amazing! Couple that with powerful notifications and it is a winning product.

PROS

All of the features and reporting that are built in as well as the pricing is flexible so that you can customize the tool to fit your needs.

CONS

As of this writing, I have not found a 'con'.

Harshal

Information Technology and Services, 11-50 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2023

Awasome product

Good experience to deploy at customer place

PROS

Good monitoring methods and multi platform monitoring provided.

CONS

Nothing specific found as such but customer support should be more impressive.

Rob

Accounting, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2022

An excellent all round cloud based monitoring tool

Site 24x7 is our main monitoring tool for all servers in our environment capturing disk space, cpu usage and flagging up issues to us before they become a problem

PROS

It was incredibly easy to hook Site 24x7 up to our Vcenter and pull in most of the servers and infrastructure that we wish to monitor. The ability to add in extras such as services and application monitoring on top is great.

CONS

Sometimes it is difficult to determine where the licenses are being used for each monitor, the numbers don't always add up, a little clarity on this would be helpful

Reason for choosing Site24x7

Site24x7 was a cheap alternative that offered a good level of monitoring at a reasonable cost.

Atul

Logistics and Supply Chain, 51-200 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed June 2023

Effective and Efficient Monitoring in Site24x7

Overall, Site24x7 Monitoring Tools offer a comprehensive solution for businesses looking to monitor their IT infrastructure effectively. With its extensive monitoring capabilities, user-friendly interface, and robust alerting system, it provides valuable insights into the performance and availability of websites, servers, applications, and networks.

PROS

1. Extensive Monitoring Capabilities2. User-Friendly Interface3. Robust Alerting System4. Third-Party Integrations5. Scalability and Flexibility

CONS

1. Live Trail Not Available2. Lack of Advanced Analytics3. Occasional False Positives

Reason for choosing Site24x7

1. Cost2. Easier Configurations and Integrations3. Business View and Customized Dashboards

User Profile

Kevin

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Great server and service monitoring tool, wouldn't run my business effectively otherwise!

Site24x7 is solving the issue of unexpected shutdown of VM, or unexpected termination of critical services on the VM causing customer downtime.By being able to see potential issues due to resource constraints, or be alerted to unexpected service failures, we're able to proactively action resolutions for customers, increasing customer satisfaction.

PROS

Site24x7 is like having a set of eyes watching your critical resources for you, 24x7. I can't imagine running my PaaS business without it, as I'll be operating blind. The automated scripts also enable condition-based self-healing of services which assist in maintaining a very high uptime.

CONS

None - wish I've found it sooner as it has improved customer satisfaction.

Reason for choosing Site24x7

Cheaper

Prashantha

Computer Software, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2023

Site24 expirience

Really good

PROS

All features, we can monitor almost every resource

CONS

Salesforce plugin is not there, too many alerts

Joseph

Verified reviewer

Printing, 51-200 employees

Used daily for more than 2 years

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed September 2021

Good monitoring tool for our Internet, Web Apps, and serrvers

Good experience. We use it just for the monitoring of our critical servers and applications. We get notified almost as soon as outages happen and we also get another notification when the app/ site is back up online.

PROS

I like that we receive the alerts as soon as any of the critical servers and apps go offline. It also alerts us when our main Internet connection is down.

CONS

It is very hard to recover the password once the person who set up the service is no longer with the organization. This has happened to me and I had to ask the ex-employee for the code he received on his phone to be able to recover the password. The customer service can't do much to try to verify that you are another employee and try to help you with resetting the password in any other way.

Jegatheeswaran

Glass, Ceramics & Concrete, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2023

Best Tool for 24x7 Monitoring for All the services in One Window

Very much liked the product and added many servives over the period because of the product has many features and single window for all the IT service monitoring.

PROS

All services monitoring in one single window is most liked feature of this Tool.You can subscribe as many services which you want and the costs are as per your subscription

CONS

To be very true, didn't find any constant so far.

Reasons for switching to Site24x7

Want to have all the IT service monitoring Dashboad in single window and apart from that don't to login different portal/tool to monitore different services.

Sebastian

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed November 2022

Excellent value at very low cost

PROS

I got really amazed by the number of supported services and the myriad of configuration settings you can manage on each service. Even if it makes the software a little difficult to set up at first, you can manage lots of variable to make it suit your needs.

CONS

As you have lots of settings available, some times you get puzzled were to configure it properly, for instance when setting up notifications groups/teams. But it is completely manageable, and you can reach your goals using different paths.

Thulasiram

Information Technology and Services, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

User friendly

PROS

Product is user friendly and customer service is quick.

CONS

Integration part need to improve as it has lot of configuration involved

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING: