It allows us to communicate with our clients in-app in strategic and sophisticated ways and with results far beyond what we get through email. Its NPS tool is worth the cost of the application alone.

From there, it's just a matter of what form my outreach takes. NPS is also slick, simple, intuitive, yet you can also customize and ensure a laser focus.

Super helpful information to provide to decision makers to show value.

It is a significant investment, but so many benefits, it is worth it.

I really like the way it seamlessly integrates with our applications.

I have also leveraged the API connection to tie visitor reporting data to our disparate systems for better automating services. API docs were easy and useful.

Ability to make data driven decisions about which product features to invest in, which features to deprecate.

Setup for an Angular application was a little difficult.

Easy to use and navigate yourself - I've never had training and use it daily. Visually appealing, strong UI design.

I think the customer service is friendly and the conversations with the staff have been pleasant.

This powerful analysis tool suitable for all types of businesses.

Visitor dashboards, robust functionality, user segments, and resource center are just a few of the things we love about Pendo. Additionally, their team is AWESOME and really easy to work with.

It is very easy to integrate and a non-technical person can easily administer the solution with visual tagging and the good UI.

If your application is built in odd ways (as ours is), it can be hard to get guides to deploy correctly. Pendo also has a pooled CS model, which can be frustrating.

I get great insight into customer usage of our software. It can be almost as granular as you would like.

They've helped us increase product adoption through improved communication methods, manage and analyze NPS, and track user behavior with greater specificity than we could previously.

We have apps so need better tool. And terrible biz practice trying to scam more money from customers.

Brilliant - after having a training session with our internal advocate for Pendo I found it extremely useful.

Inability in identifying abandonment. Inability to apply multiple tags across one or more features.

Setting up guides to work across multiple pages with distinct URLs is also quite painful, and could use something of an overhaul/UX redesign.

Pendo bridges a good gap for us in quickly learning how our users interact with our software - It helps us understand their needs better.

The guides are easy to set up and flexible too with lots of templates to help get you started quickly. Having worked in product management for over 25 years the discovery of Pendo was a godsend.

The software is very easy to integrate with (for standard web apps) to start getting analytics immediately but you do need a role that focuses on this as their day job to drive the most value from it.

The ability to determine how clients are spending their time is helpful.

It is easy to use and helps executives start tracking the right metrics (instead of guessing at what is important).

Our customers love that these embedded guides prompt them through the actual processes they perform in the Bandwidth Dashboard. It’s like having an expert train you through every step.

This software is incredibly robust and easy to use.

Tagging each page was a boring task. Also it's weird how some data is extremely detailed and some other stuff is shown in a too simplicistic way.

Overall a great experience. Customer support is always there when you need them and the insight you gain from the data is invaluable.

The team has been great and it's been extremely useful with great, granular data.

NPS results cannot be adjusted, if someone mistakenly provides a detractor review there is no way to delete or adjust the number.

I love the flexibility of the product combined with the customer support and community that help inspire and create the in-app help I'm working on for my company.

Some parts of our application are not able to be set up for analytics - that is not Pendo's fault at all, but results in some missing pieces.

They are always their to help with issues, provide best practices and more.

Its hard to know when someone did something easily. Its frustrating when trying to track the ticket.

The drag and drop functionality within the project board helps provide a clean organized visual for task completion.

Had made make life easy for me as a project manager, the repeated task can be automated with guidance and tracking. Also saves huge amount of time.

It is slow at times, not sure if it is the tenant issue or what, but my colleagues and I have had slowness issue.

I am also a big fan of the ability to integrate with other channels and the ability to be the single source of truth.

Overall experience is good. I think it´s a great tool to collaborate with the customer and give transparent overviews on status quo and remaining tasks.

I love how intuitive the tool is and the UI is great too. Getting all the projects in one place makes it super helpful for the implementation teams.

Great collaboration with customers during onboarding.

It's one of the best tools of its sort that I've ever used. Also, the customer support is really dilligent and helpful.

I found it was very intuitive to manage projects and tasks. It was by far one of the best project management tools that i have used.

Ease of use, ready-made templates and documents make life easy of project manager, the repeated task can be automated with guidance and tracking.

Easy to use the platform, had good experience to work on project management.

Overall, the whole product looks great according to the UI part and also very user friendly. Security-wise also Rockletlane is up to the mark.

The team is truly focused on making the customers succeed and gave individual attention to the asks that we had in terms of features.

Their support team helped us at every step of the way. Customers absolutely love it and comment on how great our onboardings are.

I use Rocketlane for customer onboarding, it helps me and my client have a clear visibility of the blockers and the milestones of the project.

Initially, it was very frustrating, but after working with [sensitive content hidden.

The end-user portal is a favorite. Also, we like the ability to build out the templates and have them track according to different projects.

The ease of use is the best thing of rocket lane. The easy responsiveness from UI.

It´s still missing a few features. I would for example like to order tasks in the project board by drag and drop.

First and foremost, the support, success, engineering, and sales teams are amazing.

I really like the Presenter mode, which allow me to show my customers what the project is going to look like, within a synthetic view.

The product is very easy to use and it helps in making the Onboarding experience awesome for all the stakeholders (Implementation team, CSM and Clients).

This question is should be optional. I am not sure I have one because the team is open to feedback.

Fix the sudden application crash scenarios and stabilize the tool.

Good UX/UI, easiness in set up project fields and templates.

Ease of collaborating with customer and internal teams, the ability to make templates, integration with other software.

But sometimes it gets stuck while adding multiple events from the calendar in the timesheets. Also, there should be some way such that recurring events to be added automatically to the timesheets.

User friendly and perfect UI to understand the system without training.

The UX initially was very confusing. It does take some learning curve to reach a flow state in the UX but i think that comes with the complexity of the product.

Can be made more robust and drag and drop enabled.

Easy to use and visualize as per standards, real-time tracking and updating of data is possible. Friendly notifications and reminders can be enabled and reporting can be done.

Overall i had a great experience with the setup and is saving me a lot of time in keeping track of the project progress.

Rocketlane feels very customisable and one of my favorite parts of the tool is the ease of collaboration. Live chat and thread-like features help you coordinate better.

There is an in-depth documentation of all the events and thus gives huge amount of clarity to all the parties involved.

US Dollar

Pendo is a product management solution that helps businesses in educational technology, healthcare and financial services streamline operations related to customer retention, user onboarding, product planning and more. It enables data analysts to track specific features and overall product usage across web and mobile applications.


Pendo allows team members to create and distribute surveys and polls to generate quantitative as well as qualitative insights into customer sentiments. The product roadmap module enables staff members to visualize product strategy and create plans based on multiple criteria, including features, timeline and segment. Additionally, it lets employees capture, prioritize and manage customer feature requests, facilitating product optimization and revenue generation processes.


Pendo offers integration with several third-party solutions, such as Algolia, Figma, HubSpot, Jira, Microsoft Teams, Slack, Salesforce and Tableau. Pricing is available on request and support is extended via live chat, documentation, FAQs phone and email.

LongDescription

Real-Time Analytics

Engagement Tracking

Cohort Analysis

Funnel Analysis

User Research Analysis

Leave Tracking

Surveys & Feedback

Employee Onboarding

Idea Management

Customizable Reports

Activity Tracking

Customer Segmentation

Real-Time Monitoring

User Onboarding

Sentiment Analysis

Behavioral Analytics

Multiple Site Management

Site Search Tracking

Product Roadmapping

Event Tracking

Communication Management

NPS of Customers

Audience Targeting

Churn Management

Data Import/Export

User Journeys

Pulse Surveys

Customer Activity Tracking

Self Service Portal

Customer Experience Management

Self Service Tools

Heatmaps

Conversion Rate Optimization

Planning Tools

Orientation Workflow Management

Survey/Poll Management

Real-Time Data

Pageview Tracking

Performance Metrics

Training Management

Contextual Guidance

User Interaction Tracking

In-App Events Tracking

Time on Site Tracking

Workflow Management

Event Triggered Actions

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Customizable Questions

Knowledge Base Management

Retention Tracking

Data Visualization

Visitor Tracking

Chat/Messaging

Customizable Templates

Conversion Tracking

For Sales Teams/Organizations

For Mobile

Revenue Tracking

Multi-Language

For Websites

Behavior Tracking

Goal Setting/Tracking

Reporting/Analytics

Usage Tracking/Analytics

In-App Training

Monitoring

Prioritization

Trend Analysis

Feedback Management

Product Data Management

Third-Party Integrations

Search/Filter

Electronic Forms

Gantt/Timeline View

Requirements Management

Customer History

A/B Testing

Deadline Management

Launch Management

Milestone Tracking

Employee Management

Website Analytics

Multi-Channel Marketing

HR Management

User Management

Personalization

Asynchronous Learning

Status Tracking

Release Planning

Text Analysis

Self-paced Learning

Project Templates

Access Controls/Permissions

Data Storage Management

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Pendo

In Person

Live Online

Webinars

Documentation

Videos

Rocketlane is a purpose-built customer onboarding and professional services software that helps you shorten time to value, delivers a 5-star customer experience, and maximize margins. 

Rocketlane brings project management, resources, financials together in a one-of-its-kind unified workspace that improves visibility, collaboration, and brings consistency in your methodology across teams. Being the first-ever client-centric tool, you can bring visibility & collaboration.

Rocketlane seamlessly integrates with your business's tech stack, ensuring comprehensive visibility into your operational engine for optimized performance and value-driven insights.

High-performing businesses such as Vidyard, GoCardless, Leadsquared, Mixmax, Chargebee, Drift, Showpad, Clari and Front power their project delivery on Rocketlane.

Start your free trial now!


File Management

Commenting/Notes

Project Workflow

Document Storage

Progress Tracking

Workflow Configuration

Task Scheduling

Portfolio Management

Project Planning/Scheduling

Attendance Tracking

Timesheet Management

Task Planning

Approval Process Control

Rocketlane pricing starts at $19 per team member, per month when billed annually. Choose between Professional, Premium, and Enterprise plans to best suit your customer onboarding needs. Comes with a free 14-day trial.

For more information on pricing, visit: https://www.rocketlane.com/pricing



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