GoTo Connect
About GoTo Connect
GoTo Connect Pricing
GoTo Connect has two pricing plans: Basic: Starting at $27.00/user/month Simplified business phone system with basic meeting features Standard: Starting at $32.00/user/month Fully-featured phone, chat, and video conferencing system
Starting price:
$27.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for GoTo Connect
1 - 5 of 659 Reviews
Annette
Insurance, 2 - 10 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed June 2021
Ease of use
David
Verified reviewer
Warehousing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2022
Best change from Landline to VOIP ever!
I would recommend it to anyone who hasn't moved over. The cost isn't high and very affordable compared to our old system. Just need to ensure proper internet service.
PROSWe changed over from our previous PBX landline system to a PBX IP VoIP system and have never been happier. Easy way to setup everything from call centre, confrence, transfers, PA system and so much more with the system in place
CONSThe only negative is that the system has gone done a few times over 2 years. Maybe 3-4 times and had some issues with the fax machine. The customer is good but sometimes can take longer than required especially if a business runs on telephone lines.
Reason for choosing GoTo Connect
Best price plans and offerings.
Reasons for switching to GoTo Connect
Cost and better system.
Rich
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Very pleased
Been a user for 5 or so years, as they make improvements the service only gets better
PROSGoToConnect has been a great tool for my Financial Services agency, I can easily adjust the dial plan. The hub/user interface is great. I can text or call from any device, even do a virtual meeting from anywhere whit an internet connection.
CONSI have no complaints, I rarely have any glitches or issues
Reason for choosing GoTo Connect
Truthfully, my son looked at the websites for all the other services I mentioned above & said he liked the jive (former name) site the best. So I went with it.I have been served well by this company & plan to stay with GoTo.
Reasons for switching to GoTo Connect
When I changed office locations the service was no longer available to me. I searched around and found GoTo (it was jive previously)
Rob
Insurance, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Ok, But Not Great
It hasn't been horrible, but it hasn't been great either. When my contract expires in a few months I'll be looking to move to a new product.
PROSThis was our first cloud-based phone system, having migrated from on-prem Wave. It's convenient to be able to manage it from anywhere.
CONSCall quality is often lousy. Rarely does a week go by that my users aren't complaining to me about dropped calls or calls that are cutting out or static-y.
Reason for choosing GoTo Connect
The MSP we were partnered with recommended them.
Reasons for switching to GoTo Connect
Cloud based and cloud managed phone systems are the way to go.
Paul
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
The Best Service For Remote Call Centers
This product has allowed us to easily grow our company and expand our customer service coverage. The set up was easy, the training was very comprehensive and getting the system built was handled very well. During the initial set-up GoToConnect provides a personalized account person that guides you through the entire set-up from beginning to end.
PROSWe use GoToConnect to manage remote agents and it is the best phone system we have ever had. Reporting is easy to gather. The ability to make administrative changes to the call system is the best in the industry. Hands down this is the best service we have ever used in 20+ years.
CONSThis software had no weaknesses at all. It is robust and provides every feature you could dream of.
Reasons for switching to GoTo Connect
The phone product we previously used from Windstream was too difficult to administrate. Making changes and resolving issues was time-consuming and often resulted in multiple phone calls to get solutions.
