We have been VirtualPBX customers for years. When our small business outgrew something like Google Voice, we needed something that had robust calling features that matched our business model. We also needed something modern, and VirtualPBX hit the right price point for us. We are a web development company of about half a dozen people, who each need their own extension and routing rules, forwarding to their cell phone, and SIP softphone capability since we're frequently on the move. VirtualPBX provides all these "level up" advanced features of a traditional PBX or in-house system, without all the overhead or tech know-how. Their concierge service translated all our requirements into the configuration and setup, trained us, and then we were off and running.

The new "Dash" experience is modern and makes mostly intuitive sense, but isn't perfect. But online chat is very responsive to help you get through any issues you have, and it's right there, which I love. Less so with the software, but I wish the SIP licenses weren't an add-on cost.

AMAZINGLY WONDERFUL- I believe, she has a sixth sense on support. she tagged the problem, hunted down the right solution and now i get no more calls from one of the biggest scammers in US and no more robo calls.i can actually sleep at night. Other support staff has a personal touch and applies first aid along the way while working on support problems. True front line phone warriors.

sometimes technical problems can be overwhelming, however i found them to not only offer refreshing approach to problem solving support but also incredibly professional patient and just never ever gave up on getting my problem resolved. AND IT WAS A BIG ONE.

there was absolutely nothing i did not like.

It has been a great experience working with our phone system through VirtualPBX. We have always had our questions answered quickly and thoroughly and feel comfortable with the product.

The ease of use and your staff, they are always there to help when I have questions or need to make changes.

There is no least about this service, it has always performed well

Wasted about three weeks trying to get my SMS account set up. They have not clue what they were doing and would do nothing to help me.

Nothing, could not get help with problems I was having from any department, all were just passing the buck.

Support from their onboarding department.

I enjoy the convenience. As long as I have my cell and my laptop, I have my office.

No infrastructure needed. I enjoy the convenience. As long as I have my cell and my laptop, I have my office.

I do not have any complaints about the service.