--- title: "Unleashed Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Unleashed. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Unleashed is a good fit for you!" source_url: "https://www.softwareadvice.com/distribution/unleashed-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Inventory Management Software](https://www.softwareadvice.com/inventory-management/) / [Unleashed](https://www.softwareadvice.com/distribution/unleashed-profile/) / Unleashed Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/distribution/unleashed-profile/) Reviews [Alternatives](https://www.softwareadvice.com/distribution/unleashed-profile/alternatives/) # Unleashed User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 285 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.2/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 170 reviews (60%) - 4 stars: 88 reviews (31%) - 3 stars: 13 reviews (5%) - 2 stars: 5 reviews (2%) - 1 star: 9 reviews (3%) ### Most mentioned pros - The software itself is relatively easy to use and has suited our day-to-day inventory requirements reasonably well. - As per the title I gave this review, Unleashed has been a good investment to manage my company's inventory, and we're looking forward to implement and utilise many more features in the nearly future. - Saves me hours every week and gives me confidence to make the right decisions around purchasing. Plus the customer support is 10/10 (unlike Cin7 and other alternatives). ### Most mentioned cons - Poor communication, slow support and unexpected pricing changes have ultimately led us to make the decision to migrate to another inventory management system. - On numerous occasions we have waited up to two weeks for responses to support requests, which is simply unacceptable when you rely on the system to operate your business. - This company is designed to get you signed up as quickly as possible and then refuse refund you a single penny when it turns out the product is not as described and of zero use to your business. ## Unleashed customer reviews Showing reviews 1-25 of 285 (page 1). ### Heavy on Features, Easy to Use Inventory App that connects with Xero and QBO - Overall rating: 5/5 - Reviewer: Reuben S. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used unspecified for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Using Unleashed I finally have a process for everything inventory related in my business from purchasing, manufacturing, through to pick/pack/dispatch/invoice and everything in between. Staff finally have to tools they need to do their jobs effectively without resorting to a series of unconnected spreadsheets. I can see at any time my stock on hand, what products, product categories, customers and customer segments are making me the most revenue and margin. I can now use that information to offer the right products to the right people at the right price and the right time :D #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Despite being feature-rich Unleashed is easy to use. Staff pick up their parts of the process quickly. It's worth noting that Unleashed is also the ONLY inventory app in the Xero space that does manufacturing well. Unleashed also has flexible and easy to use reporting that doesn't require a computer science degree. Any staff member can retrieve and customise the reports they need to do their jobs. #### Cons At the time of this review Unleashed does not: - Provide stock on hand at the bin level (unless all products of that SKU are in the same bin) - Provide demand forecasting #### Reasons for choosing Unleashed TradeGecko while easy to use and rich in ecommerce integrations lacked a manufacturing capabilities I needed. It's reporting although having just been updated was not as good as Unleashed's. DEAR was a nightmare to navigate. Although it claim to have the same if not more features that apps like Unleashed and TradeGecko it doesn't matter because you can't find them to use them and neither can your staff. --- ### Not perfect, but great - Overall rating: 4/5 - Reviewer: Theekapat Charnvitayapong C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As per the title I gave this review, Unleashed has been a good investment to manage my company's inventory, and we're looking forward to implement and utilise many more features in the nearly future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros B2B portal is a very useful feature, which is the main reason we chose Unleashed for our business as a multi-location restaurant. #### Cons I find barcode scanning lacking. I think an inventory management system should have a better barcode scanning system to help manage inventory. #### Reasons for choosing Unleashed Lightspeed's data management isn't good enough for our requirements. --- ### Good for inventory, not so good for manufacturing - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Plastics - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros The inventory management (the core of the software) is great. It enables easy management of sales, purchases, and control of stock. #### Cons The manufacturing side of the software (bill of materials etc) is not good. You can't relate a BOM to a sales order or a customer when you print out the BOM to be manufactured. The reporting side of the software is not good either - it's hard to get stock reports that include assembled items. --- ### Amazing ERP (once you get your head around) and great support to get us functioning - Overall rating: 5/5 - Reviewer: Michelle W. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered I have installed the Unleashed solution for a food company and I went into the project not realising how complicated the structure of the company is - lots of channels, growth without process, gut feeling but no data. This complication proved even more why we needed the Unleashed ERP solution but took a little extra instruction to get my head around how we needed to set all of this up. I so appreciate the support of particularly [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] has also been super helpful - plus the others who have helped with random questions. The online tools provided by Unleashed, the videos and instructions are super helpful too. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After spending time building several disconnected spreadsheet I was excited that Unleashed could give us all of this analytical data in a central and connected place. This tool is so incredibly functional. Now we are functional we love that we can - connect our Production, Purchasing and Sales in the same tool - access data in a central place which is accurate and up to date - feeling more comfortable about growth as we expand across various channels while having a real time view of stock available and what parts of Assembled products we need to order to make sure stock is always available - special reports like price margin for us to see where we may have missed a product or line is not making us enough profit - the additional functionality that we can integrate in #### Cons It's a little complicated to get your head around. We have a complicated business with so many different channels and ways that we assemble our products so this contributed to the complications. It also took me a while to build the BOM's but again, we are a little complicated. Sometimes it was hard to find answers on the available tools to questions and sometimes support did not resolve an issue with me in a timely manner to resolve but in general the team went above and beyond, especially [SENSITIVE CONTENT HIDDEN], but also [SENSITIVE CONTENT HIDDEN] and a few others in support which I so appreciate. Tip / idea for the Unleashed team: maybe speak to customers like me after to better design the answers/FAQ's knowledge base - not just providing the broad answers but the nitty gritty stuff that i needed to speak to someone about. I would always do lots of research on available knowledge base before I sent an email to support but could not find the answers. Perhaps an FAQ database that has key words with the curly issues that I'm sure others would have experienced be more easily accessible and reduce the amount of time that I needed to get in touch with the support teams. For example: I spent ages trying to work out why my initial stocktake would not show the available stock but could not find anywhere that I should not do a stocktake on supplier stock that is auto-dissasembled but that I should provide the numbers of the raw stock that is broken up into BOM's. Great if was in a Knowledge Base #### Reasons for choosing Unleashed Great reviews and pricing #### Reasons for switching to Unleashed Xero is not meant for what we were trying to do and was suffering as a result. Great to have Xero be an accounting tool again and rely on Unleashed for the sales data. --- ### We've Grown With Unleashed - Overall rating: 5/5 - Reviewer: Dale Y. - Verified reviewer: Yes - Industry: Chemicals - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered It is great that we can contact Unleashed and speak directly with someone who can help us with our issues, its the great people and service at Unleashed that makes them a valuable partner for our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Unleashed is user intuitive for navigation and it is easy to jump from one screen to the next using the hyperlinks. #### Cons When we started with Unleashed, the pricing options weren't flexible enough for us; however Unleashed took on board our recommendations and now have pricing options that work very well for us. #### Reasons for choosing Unleashed We were already using Unleashed in a small way to manage our retail business in Napier. #### Reasons for switching to Unleashed Our company was split out from our owners and sold as a stand alone business --- ### Otago Fencing Supplies - Overall rating: 4/5 - Reviewer: Jack S. - Verified reviewer: Yes - Industry: Farming - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered So far so good. We've taken our time getting everything ready before Go Live and we're already seeing the benefits. Our Customer Service champion has been great. The customer service rep has taken her time to explain everything clearly since inception and has certainly made the whole experience more fluid as a result. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It's great for multi warehouse visibility. The ease of use is very helpful with on boarding team members. #### Cons Lack of analytical ability within the software. #### Reasons for choosing Unleashed Better product and better service. We can't wait for Microsoft Power BI to be integrated. #### Reasons for switching to Unleashed Because Xero didn't have the multi warehouse capability that we needed. --- ### Unleashed Review - Overall rating: 4/5 - Reviewer: John F. - Verified reviewer: Yes - Industry: Import and Export - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered I now have total control over our stock, sales orders and purchase orders #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Ease of use and support in getting it up and running #### Cons Reporting could be better, more options to customise #### Reasons for choosing Unleashed Ease of use and ability to assign the right tasks to the right employees at a great level of detail --- ### Great Product. Great Service. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered The rep was amazing and helped get rolling quickly and efficiently. Great response to the few issues we had ramping. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service and on boarding process is great. #### Cons Rigidity in reporting and access to the data. #### Reasons for switching to Unleashed Functionality of multi-warehouse was needed. --- ### It does everything we need and more! - Overall rating: 5/5 - Reviewer: Tom S. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After trialing a number of Inventory systems, I decided on Unleashed. It was perfectly suited to our business model as we needed multiple warehouses, the ability to create a bill of materials, assemble products and work in multi-currencies, oh and with the simple integration with Xero it was a definite winner! I'd initially signed up for a trail version of Unleashed just to see if it really did do what it said it could do. I was impressed. One of the Sales Execs at Unleashed was always on hand during our trial - nothing was ever too much trouble. After 2 weeks of thoroughly testing the trial version, we subscribed to a Medium User Plan. The API integration with Xero was so unbelievably easy. Online Support is great, to date we have only had to raise two Support tickets to query a CSV import and from logging the ticket to a resolution that was less than one hour! I cannot thank him and the Support team at Unleashed enough. The software is intuitive and extremely user-friendly - I even declined one of their Onboarding Sessions because I felt it wasn't needed. Feedback from all of the team here has been positive.Training was never an issue as all team members picked up the new system so easily. Subscribe to an Unleashed trial today - you won't be disappointed! It'll make your business life so much easier to manage! #### Cons Sometimes it can be a little slow logging in, however that is probably our internet connection as we are in North Wales rather than a bug in Unleashed itself. We are on the Medium Plan which suits our business perfectly. I think the costs could escalate quite quickly for larger businesses. --- ### A smooth on-boarding - Overall rating: 4/5 - Reviewer: Kirsty D. - Verified reviewer: Yes - Industry: Construction - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros On boarding was a relatively simple process. I have no experience in setting up new systems but this was smooth and if I got stuck at any point, the Unleashed on boarding team was super helpful. The support team (via email) have had a remarkably fast response time and have been great in responding to any issue I have had since! Training our small team to use the software was quick and easy and the team find it easy to use. The unleashed software puts some barriers in place that can be annoying (e.g. need a purchase order for every purchase/need to raise a credit relating to an order) but this all leads to a super accurate inventory! Reports showing margins and split down by sales person or department have been brilliant for tracking and reporting to directors. The Xero Integration is wonderful and one of the main reasons we looked into using Unleashed. #### Cons A lot of our stock we buy from our sister company which means that the inventory is not 'in stock' this means we need to do a purchase order for ever sales order which is quite some extra work. Also you have to pay for phone support on my plan which I feel sometimes I just need whenI need to sort something - but we don't pay and the email support has been great so it's not a big deal! :) --- ### Comprehensive Inventory Management Solution - Overall rating: 5/5 - Reviewer: Drew D. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Unleashed has significantly streamlined our inventory processes and improved operational efficiency. While there are minor areas for improvement, it’s a powerful and reliable tool overall. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Robust inventory management with real-time updates. Easy to use and well-structured interface. Excellent reporting tools for data-driven decisions. #### Cons Pricing could be more competitive for smaller businesses. Occasional syncing issues with third-party integrations --- ### The pick of the bunch - Overall rating: 5/5 - Reviewer: Joanna M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Unleashed has taken our clients to the next level. When implemented well there are no complaints about functionality or features. The support is fantastic, [SENSITIVE CONTENT] have been particularly helpful and always come back to us with accurate helpful responses within a short timeframe. The team are incredibly responsive to feature requests. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Unleashed is a fantastic software which is constantly evolving and adapting to the needs of the users. #### Cons It would be useful if there was a wider range of integrations with other products, however the ones that do exist, work extremely well. #### Reasons for choosing Unleashed For an SME, Unleashed has the right mix of features and affordability. --- ### Outstanding, robust piece of software - Overall rating: 5/5 - Reviewer: James B. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The team is very knowledgeable, helpful and friendly. Combined with a solid platform, our experience has been outstanding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Unleashed (and the designers behind it) are outstanding. It is focused and the team has managed to get the basics right - solid and reliable inventory management, a simple and easy to use interface, responsive and fast. We find quotes, sales orders, purchase orders, and reports easy to use. Every part of the software has careful thought behind it - and it has guided us as an electronics manufacturer during our expansion. The ability to have a perpetual inventory has transformed how we manage our accounts and allowed us to make better decisions about prices and margins. The ability to add serial numbers, and the interface between Xero and Unleashed, is great. #### Cons It might be useful to be able to merge customers where there are duplicates. It might also be useful to be able to split large customers (e.g. a care home group with 100 + homes) into different subdivisions of the main account - although this is probably straying outside the inventory management purpose of the software. At the moment, we just select the appropriate delivery address from the drop-down which works fine - but it would be nice to be able to add notes under a particular site (e.g. a technical note). --- ### Unleashed Power Users - Overall rating: 5/5 - Reviewer: Kyle T. - Industry: Textiles - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered We have been using Unleashed Software for the past two years and it is great. We are manufacturers of decorative throw pillows. It is very hard to find a similar system that offers Bill of Materials and the type of manufacturing understanding as there is in Unleashed. It is very easy to use but complex enough to meet all your needs. We must ship 500 orders a week and produce 1500 items a week using Unleashed and it almost always works flawlessly. When it doesn't, the Unleashed Support are quick to respond and very good at following-up. For example we had an issue with the multi-currency working as it should. Within 48-hours they had a solution and implemented for us. Even our being located in the US and their being located in New Zealand, we find working with Unleashed to be easy, reliable and a key extension of our business. While we produce our products in the US, our customer service and bookkeeping is all done overseas. So having a secure cloud-based system is very important to us. Unleashed allows us to securely manage all aspects of the data while not minimizing the success of our overseas workers. It is also designed in such a way that our overseas workers are able to quickly pick it up and get working with minimal training. It also has complete audit control so we can always see who did what should there ever be a question. We would recommend Unleashed to anyone. We look forward to them adding more shipping functionality so we can integrate with more US carriers in the short-term. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's ease of use. It's attention to detail in managing the data. It is fairly quick in accessing the data. We have thousands of records and it seems to access it all very quickly. The customer support is great too - they are always available to answer our questions. #### Cons We would like to see more integration with US shipping integrators, such as, Ship Station or similar. --- ### A perfect platform for inventory management - Overall rating: 5/5 - Reviewer: Venugopal S. - Verified reviewer: Yes - Industry: Insurance - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros This is a superb application which helps you to manage your inventory effectively and efficiently. It allows you to track your stock details in real-time across different locations. It helps you in taking better data-driven business decisions. Its interface is very simple as well as supportive as one can operate it by using training resources. It allows you to prepare invoices without having stock in your system. It is one of the reliable applications I have ever seen and in addition, it is very easy to introduce it to new employees. It consists of numerous attributes. It gives you the full value of the money spent on it as its functionality is very good. It provides excellent management functionality. It is very quick and effective in its working. It also supports CRM (Customer Relationship Management). #### Cons This application is not so much flexible as its UI is very complex, overwhelming complexity, etc. It is not customizable which leads to the lack of functionality. It has some problems in adjusting dates as it is very difficult in real-time tracking of stock. Some users want this application to be integrated with Xero as well as US shipping integration like ship station, etc. --- ### Great software for general day to day operations - Overall rating: 5/5 - Reviewer: Steve G. - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Bought our invoicing and stock system together so it saved double handling. We just need to implement Zero software to enable it to be fully streamlined. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros cloud based system, easy to use and complete dashboard in you face on a daily basis. Easy to train staff on how to use the software as it's intuitive. Love the help desk support and normally resolve a problem within a day. #### Cons Reporting... There are some reports that I need out of the system where I can't get the information required unless I create a number of reports and then spend hours merging them. It would be good to have some sort of report writer to be able to do the reports that aren't in the standard list. Backorder releases... this is a time consuming exercise if you have multiple BO for the same product. My dream would be a routine to run a back order release and select the orders to release and create the delivery dockets. Invoices...we require the ability to provide our terms and conditions as a separate attachment with the invoice. Currently you can't do this from the system, it means we have to save the invoice and send via normal email which defeats the purpose of being able to email from the system. --- ### Unleashed Software - Overall rating: 4/5 - Reviewer: Nola A. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered After coming from a large multinational company with in-house adapted accounting/warehouse/manufacturing software we were delighted to find Unleashed fulfilled most of our requirements for our new start up company. Although no where near the scale of our previous company we still required multi-currencies, multi warehouses, bills of materials and costs added to our overseas purchases all of which Unleashed is able to deliver. Reports are able to be manipulated with many configurations available to custom design many mix and match data. Another feature we love is the ability to put in a reference at the top of any screen and have the information to drill down to within a second which saves time maneuvering your way through menus. Of course the seamless intergration with Xero was also a requirement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Back orders generated automatically on unfilled sales orders Batch tracking on sales orders Customer service communication is great #### Cons Cannot have multi purchases orders grouped together and enter other costs (i.e. import charges and overseas freight) and generate back orders on the unfilled purchase order --- ### We think Unleashed is excellent, the ability to see our true margin is a fabulous feature. - Overall rating: 5/5 - Reviewer: Lisa W. - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Multiple warehousing, accurate reports and inventory control. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to see our stock holding over multiple warehousing was one of the reasons why we moved to Unleashed. It offer a huge range of features without the expense of going to large program. It integrates with our accounting program almost instantaneously. The reports are excellent. It has enabled us to determine our true cost of product with the ability to add charges such as freight. The onboard team and customer support is excellent. #### Cons The sales app for iphone is a great tool with one exception, this is the fact that all users are able to see the sell price of all customers. This has meant that our sales reps, who are not privvy to our reseller pricing, are able to see the price that our resellers are paying for product. This is not desirable nor acceptable to us and therefore we are still using another sales order system for the sales reps. If Unleashed were to modify the app so that we are able to limit the visibility of users of the app to only see those orders they have entered for their customers this would be an advantage and would mean we would be able to use the Unleashed sales app for all our sales team and we could cease using another system which isn't integrated with UL, those it would be more convenient and cost saving. --- ### Very Good - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Too many to list #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros So many of the features of the software are brilliant when compared to what we were using before MYOB ,but in saying that some of the sections/features are more difficult to work with #### Cons Trying to find my way through some areas to make adjustments is not easy and becomes very frustrating but I guess as time rolls on I keep finding new sections to work with --- ### Unleashed - The Software For You! - Overall rating: 5/5 - Reviewer: Ellie T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered I use Unleashed daily, and it's so easy to process orders, assemble products, disassemble products and build bill of materials. It also integrates with xero our accounting software so that's a huge bonus. The batch tracking function is also the bees knees! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Batch tracking, assembling products, disassembling products, integration with xero. #### Cons just needs a few more price tiers --- ### Makes inventory management a breeze - Overall rating: 5/5 - Reviewer: Oliver M. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Unleashed does everything you need to run a product business and the integrations work great. Saves me hours every week and gives me confidence to make the right decisions around purchasing. Plus the customer support is 10/10 (unlike Cin7 and other alternatives). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Unleashed syncs all of the information between my Shopify store and Xero, so now stock levels are always accurate (no more overstocking / stockouts) and accounts are up-to-date in both businesses. #### Cons It would be nice to have a point-of-sale module (hopefully this is made available in the near future) --- ### Good ERP software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Publishing - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered We used the software to manage, store, ship, and process all the goods we have in our warehouses across the country. The barcoding features helped us a lot in that. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros All the features related to barcoding: the software provide all what we need of them: Barcode scanning, printing and recognition and the RFID is a plus. #### Cons The lack of accounting; automatic billing and 3PL Management. #### Reasons for switching to Unleashed Clients request --- ### Great software, not so great customer service - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Philanthropy - Company size: 2-10 employees - Product usage: Used unspecified for free trial - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered When I first signed up for a trial, everything went well. I received a phone call to discuss my needs and things were generally going well. I work for a non-profit so a discount was required for us to afford Unleashed. They quoted us a price and we were pleased to continue down the path. However, after we received the quote, we have not heard back from them after several calls/emails. We're now looking for something similar that will meet our needs at our price point. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 #### Pros Software is intuitive and flexible. Technical support was knowledgeable and helped us through our specific needs. iOS app is a plus. #### Cons Unresponsive sales team. iOS app only has sales order functionality. #### Vendor response Hi there, We're sorry to hear you've not had the response you wanted, especially since it sounds like your experience with the software and with our company as an NGO has been overall quite positive. (As an aside, you are correct about our iPhone app; at this point it is strictly a sales app, but with the ability to check customer, product and inventory details on the go.) We'd really like to give you the contact and support you need - could you get in contact with sales@unleashedsoftware.com or call us on one of our global phone numbers listed on www.unleashedsoftware.com and outline your concerns? We're sorry to have you let you down, and we'd very much like to rectify this with you and find out what occurred so we can improve our services in future. Kind regards, The Unleashed Team Replied March 2016 --- ### Easy to use but a few nit pick things to improve on. - Overall rating: 5/5 - Reviewer: Taryn D. - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Sales history and love "average landed cost" pricing. I like that more than one person can use the software on different computers. #### Cons Would love to have the feature that will advise if emails have failed to send/email is wrong. Xero has this feature and it is great but when emailing from unleashed, we never know if the email has gone through or bounced back and when we chase up outstanding accounts, clients advise us that they have never received the invoice in the first place. Please install this feature asap. About 2 years ago I sent in a submission for this feature and nothing has been done about it. When talking to support I wasn't the only one to ask. --- ### Excellent - Overall rating: 5/5 - Reviewer: Frank S. - Industry: Building Materials - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Unleashed looks really simple and clean on the dashboard area, but it actually covers all relevant functions from the very beginning steps of a business (Quote & purchase) to the final steps (Sales & returns). Every single functions are handy and easy to learn. The "Support" page are clear and helpful with both written and video instructions. Also, I have to say that the support team are highly experienced and helpful, problems and questions are able to solved effectively. #### Cons When entering the delivery address in a sales order, we have "address line 1 & 2" and "suburb" column. The address can be seen clearly on the invoice, but always missing the "suburb" area in the "packing list". For example, I enter "20 Starr Avenue" in "Address Line 1" and "North Plympton" in "Suburb" and leave the "Address Line 2" blank, it will only show "20 Starr Avenue" on the "Formal Packing List" with no suburb underneath. But the suburb will finally be seen on the Invoice. However, if I enter "North Plympton" in both "Address Line 2" and "Suburb", it can be seen on the Packing list, but will appear twice on the Invoice. It seems the only solution is to leave the "Suburb" area blank and always put the suburb name into the "Address Line 2"....Then, the "Suburb" column will turn out to be really useless. ## More reviews [Next reviews](https://www.softwareadvice.com/distribution/unleashed-profile/reviews/?page=2) --- Unleashed Reviews, Pros and Cons - 2026 Software Advice