About inRiver PIM

inRiver PIM is a cloud-based platform for omnichannel e-commerce businesses of any size. It is designed to be a single, centralized source for all product information for teams in retail and manufacturing industries. With collaborative workflows, inRiver PIM is built to help businesses increase operational efficiency and stakeholder access. This solution can integrate with many e-commerce systems including Salesforce B2B, Magento, Episerver, plus others. 

The inRiver PIM platform includes four core applications: Supply, Enrich, Plan/Release, and Publish. With the Enrich application, teams can work together to create product descriptions, manage media files, prepare content presentations, plus more. Content releases can be scheduled based on specific chan...


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Supported Operating System(s):

Web browser (OS agnostic)

11 Reviews of inRiver PIM

Average User Ratings

Overall

4.27 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(5)

5

4 stars

(4)

4

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

June 2019

Kimberly from Intermatic Incorporated

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Electrical/Electronic Manufacturing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

June 2019

One source of truth

After getting "buy-in" from the entire organization (which can definitely take some time), the experience is wonderful. Rather than having multiple, differing copies of information scattered around the company in different departments, we now have ONE source of truth that is dependable and easy to retrieve. We can give everyone their own sign on and not worry that information will be changed by accident, as we have control through permissions. I also love the fact that it is able to work with the ERP system and every night it does an "auto load" into PIM of certain fields. That is yet another way to be sure everything is up to date and accurate.

Pros

What I like most about this software is that we could set it up to contain our specific information. We were able to create fieldsets that matched our catalog and kept the organizing easy. Now we just keep packing in more and more product information.

Cons

What I like least about the software is not having more control over it within our own organization and having to find a partner to do changes for us.

Response from inRiver

Replied October 2019

We appreciate your review Kimberly and happy that your experience with us as the One Source of Truth is wonderful.

July 2019

Froukje from Vogel's Products BV

Company Size: 51-200 employees

Industry: Consumer Electronics

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2019

Very flexible PIM-system which is fit for the future

The major benefit is the PIM-benefit: one source of truth. We connected our website, our media publisher, our webshops to it. And we are expanding. inRiver can manage it all.

Pros

Very flexible system: you are able to fit any assortment into inRiver. Because it is relation based, you can link anything to eachother. Implementation is easy and intuitive: what you see is what you get. Changes are made quickly by Product Management, the maintenance of products is also intuitive.

Cons

I miss some way of overview of the assortment. How is everything connected to eachother? You cannot "see" it, you only experience it by clicking around. Scoping within the system is not very easy to do. We work with different companies within one license. There is (today) no way to segment the products per division. So all products are visible for all companies. The new content segmentation feature should solve this, but we are desperately waiting for it for months. Other annoying thing is that the Fieldsets not read only are; if someone changes the Fieldset, data can be lost (unintentionally). Too bad, inRiver is not sharing its timeline of the roadmap. It is a guess when what will be released.

Response from inRiver

Replied October 2019

We appreciate your review Froukje and delighted to be your fit-for-future PIM partner.

August 2020

Tangeka from Arhaus

Company Size: 1,001-5,000 employees

Industry: Furniture

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

August 2020

All in one product management

We went something that allowed more flexibility and was better fit for the large amount of data we have. Good for small datasets and simpler product structures. Would actually be a great option for a startup. Beneficial for workflow management as well

Pros

This is an all in one solution, though we experinented with it largely as a PIM. It is not the software we ended up going forward with but I still think it is a great solution

Cons

We only considered the PIM capabilities because we weren't as impressed with the DAM organization functions. And really the PIM was only so good because considering our large datasets, it would be difficult to manage. Also, We would have limited control and needed to contact them for every update or change

Response from inRiver

Replied August 2020

Thank you for taking the time to submit a review. We're disappointed inRiver was not the right fit for your organization, but we appreciated the opportunity to talk about your needs. inRiver is truly the only enterprise-level PIM that includes syndication. Your assessment in our DAM capabilities are absolutely correct. The inRiver platform is more built for organizations looking to consolidate data sets out of the DAM and optimize their configuration for the benefits of suppliers, distributors, retailers, and online marketplaces. And we're pleased to say we've also made vast improvements in recent months in our ability to import and export large amounts of data for global organizations. We wish you luck with your selected solution and hope to have the opportunity to stay connected.

March 2019

Cindy from Ethan Allen Global, Inc.

Company Size: 1,001-5,000 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

inRiver PIM... Our single source of truth.

Nothing short of awesome, in every capacity. Our relationship with the entire inRiver team only began with the sale of the PIM. They have been there for us every time we've needed business questions or technical development questions answered. They've become friends along this journey. Rep. is a stand-out representative and if you have the opportunity to work with her, you are lucky! Every single person we've met, from the developers to the President of inRiver's PIM, is top notch. No question, we made the right choice...

Pros

From our user's perspective, who are accustomed to working with spreadsheets, inRiver's ability to download product/item related data into a spreadsheet, allow users to modify their data, and then ingest the spreadsheet, updating the PIM. From the technical side, as business evolves and critical information needs to be captured, you can easily add additional data and use it as needed.

Cons

That's a tough one... I'll let you know when I come up with something!

June 2019

Johan from Västsvensk Byggskruv AB

Company Size: 11-50 employees

Industry: Building Materials

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2019

Easy to use, fast and solves your problems

The biggest problem-solver for us has been the ability to store images and documents and have them linked to products so that you make sure you always have the latest version of your image/document and can easy send them to our customers.

Pros

The ability to store and link photos and documents to our products.

Cons

If you want a few extra apps it costs a bit more.

Response from inRiver

Replied October 2019

We appreciate your review Johan. We are delighted that you find our product to be easy to use, fast and solves your biggest problem of linking product to images and documents.