About Intelligent Reach

Intelligent Reach is a cloud-based product data management solution designed to help eCommerce businesses track, validate and optimize product data feed across several channels.

The platform enables users to create and test channel-specific data feeds and evaluate data quality score to detect and resolve issues. Marketers can launch campaigns, apply promotions and exclude products based on margin, stock, visibility, price or campaign performance. Team members can synchronize product data in real-time and track inventory status through the dashboard. It also allows retailers to run optimization tests to determine the impact of changes on products.

Intelligent Reach offers integration with multiple third-party platforms including Rakuten, WooCommerce, Open...


Read More

Supported Operating System(s):

14 Reviews of Intelligent Reach

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(9)

9

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

July 2020

Kate from Pets at Home

Company Size: 10,000+ employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2020

A game changer for our shopping strategy

It has exceeded my expectations and I'm so glad we switched over to the Intelligent Reach platform. It has been a game changer for our shopping strategy and allows so much more control of our feeds vs what we had previously. We still haven’t unlocked its full potential for each channel but if our first year is anything to go by the overall potential IR gives our digital marketing efforts us is huge.

Pros

Quick & easy to implement with a user friendly interface. I love that we have the ability to share and set up feeds quickly, as well as identify and fix mistakes in existing product data and assign lables for better managment in each platform.

Cons

Like any new tool it took us a while to fully understand its potential as there are so many features of the IR platform and we are still learning. This isn’t necessary a downfall - just wish we had more time to become super users of the platform and everything it can do.

Reasons for Choosing Intelligent Reach

The IR platform, the pricing structure, the pro-activity to show/highlight how we could better use our feeds and be more hands on plus [SENSITIVE CONTENT HIDDEN] was great and very patient during the on boarding process!

Reasons for Switching to Intelligent Reach

Lack of control on product data, no pro-acivity from their client services team and slow to respnd to issues

Response from Intelligentreach

Replied July 2020

Hi Kate, Thank you so much for your review. It has been an absolute pleasure working with you since day 1! I feel like we've achieved so much and the team is looking forward to reaching more and more milestones with you guys! A sincere thank you from all of us at IR. Best, Pedro

August 2021

Gareth from Bared Footwear

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2021

Great Product Feed Management and Marketplace Integration

I have used Intelligent Reach in two different companies and have always found them great to work with.

Pros

Takes the stress out of product feed management. Any company spending money on Google Shopping should be using a feed management agency and Intelligent Reach do a great job.

Cons

The dashboard could be a little easier to navigate / use but it is straight forward once you know how.

Reasons for Choosing Intelligent Reach

I had used them in the past and knew I could rely on them. Also having local support is very important to me.

Response from Intelligentreach

Replied August 2021

Hi Gareth, Thanks a lot for a great feedback and review. We are so glad to have worked with you in two different companies and build much stronger relationship. With regards to the dashboard I can discuss with you in detail and pass your feedback to our product development team. Regards, Sathish

August 2020

Owen from boohooMAN

Company Size: 51-200 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

3.0

August 2020

Functional and easy once you're used to it

Customer service has been excellent and the software is very functional and works well. For what i need it does the job perfectly.

Pros

I'm new to intelligent reach, so it took me a while to get used to navigating the software. I use it mostly for downloading the feed which is very easy to do. I also like the amount of support we get from your team which has been useful as I am new to the software.

Cons

Custom labels are quite complicated to make and there could be some easier instructions.

Response from Intelligentreach

Replied August 2020

Hi Owen, Thank you so much for your review! Happy to help you with any other modules (ie labels etc) so as to add even more value to your daily functions. Best regards, Pedro

August 2021

Bill from MandM Direct

Company Size: 201-500 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

August 2021

Unlocked Huge Growth Opportunities

Onboarding with Intelligent Reach was so straightforward thanks to their flexible approach and dedicated team who are always on hand to help. The platform has unlocked huge growth opportunities for our business. It allows us to easily produce tailor made feeds for our partners in seconds . On top of this we're able to put in various data quality fixes and optimisation rules to get the most out of our product feeds. Soon we will be looking to integrate a supplementary feed to further enrich the data in our feeds to help improve our customer lifetime value through our marketing channels.

Pros

The speed and easy you get produce new feeds for third parties. Feed rules give us the chance to make data quality fixes and optimisations. Our account team has been amazingly helpful.

Cons

The complexity of some of the feed rules will take some getting used to and may require further training.

Response from Intelligentreach

Replied August 2021

Thanks Bill for your review. We are chuffed that your experience thus far as been a good one. We will ensure you continue to receive the service you have been & get the most out of the IR platform to add value to your business.

August 2020

Dhruv from ASICS

Company Size: 51-200 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

August 2020

ASICS Intelligent Reach Review

Intelligent Reach has made it easier for ASICS to be present on different marketplaces. The team has a good understanding about the nature of each marketplace and makes the integration process seamless. With many systems involved there can be issues once in a while but the team is quick at identifying and resolving issues. The customer service team and account managers are very prompt making it easier to for us to rectify any ongoing issues or addressing concerns.

Pros

This software makes it easy to control all marketplace channels through one platform. Its easy to switch between different marketplaces and make changes to products/product feed via setting up rules and exclusions. Categories can be easily mapped to products via this software. The presence of performance reports gives us better insight into product performance.

Cons

The test environment should be made available for all marketplaces at all times. Performance reports can be refined a bit more specific to each marketplace. (Should be able to easily export these reports)

Response from Intelligentreach

Replied November 2020

Hi Dhruv, Thanks for the review and the great feedback, really appreciate it. Great to know that you are happy with our platform and services. I will pass your feedback on the test environment internally, please note setting up a test account is like any other account so we consider the work involved with it . With regards to performance reports the metrics are similar for most marketplaces but if there is anything specific that you are looking for please email me and we can jump on a call to discuss your goal. You can certainly export reports, in fact in various formats and also schedule it etc. happy to show it to you in our call. Thanks, Sathish Poonath (Head of services)