About MSB Docs

MSB's platform ensures enterprises achieve and maintain compliance by validating our software against crucial industry regulations. Trusted by more than 1 million users in 188 countries, MSB Docs enables organizations to easily create documents, send these to the signers for eSignatures, and archive them. MSB Docs has also been consecutively featured on Gartner's eSignature vendor, Gartner's Hype-Cycle, and Gartner's Market Guide for 5 years. MSB Docs features a robust and reliable website integration via APIs and a collaboration tool that helps multiple team members around the globe to seamlessly work on a single contract document. Every part of the signing process is recorded and time-stamped in our Comprehensive Audit trails, which provides data and transparency for ...

MSB Docs Pricing

Professional plan: $25/user/month (or $240/year) Enterprise plan (multi-tenant): $35/user/month (or $336/year) Bulk/custom pricing also available. Contact MSB for more information.

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Available

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MSB Docs User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

5

Showing 10 reviews

User Profile

Linda

Verified reviewer

Company size: 51-200 employees

Industry: Biotechnology

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2018

MSB Review

Pros

The software allows business to continue despite very busy meeting and travel schedules. I work in the outsourcing group of a pharmaceutical company, and develop hundreds of contracts every year. Some of the dollar values of these agreements are in the millions of dollars, and therefore require several levels of internal approvals. MSB makes it easy to follow processes and procedures, regardless of executive management's busy schedule. They can approve spend via MSB on their phones or their computers, and that results in faster turnarounds and implementation of the activities being approved.

Cons

I don't like the size of the tags, and it is not very easy to resize and align them to the correct place.

Response from MSB

Thanks for your feedback Linda. We are very pleased to read this as you know we constantly strive to provide the best service. We hope we can keep being of great help to G1 therapeutics. Thanks for the feedback about the tags. Our development team will look into it and have it solved for our next release.

Replied September 2018

Anonymous

Company size: 501-1,000 employees

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2018

Great Product!

My experience with MSB is 10/10. They offer excellet product and round the clock support

Pros

MSBDocs helped my firm save hours of time that we spent in getting signatures and not to mention it helps in saving paper and ink, helping our planet. I have been using MSB Docs for a year now and simply love the support team. They are always available to answer my queries.

Cons

Nothing I have encountered yet. Whenever I have any issue, they modify the product in no time to resolve the issue

Response from MSB

Thanks for your review. It draws a smile on our face to know that you are happy with our services. You can be sure that we will keep doing our best to provide you and the rest of our users with the best service.

Replied September 2018

Daniel

Company size: 51-200 employees

Industry: Management Consulting

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2018

Quick - Efficient - User friendly at the right price!

Document storage and efficiency and storage, you're able to use it for any department of an organization.

Pros

I was able to have visibility as to when someone signs, ignores, or even views one of my documents.

Cons

I would like to see the platform in Spanish.

Response from MSB

Thanks Daniel. We are pleased to read that you are being able to have better visibility and control over your documentation processes. MSB Docs is a highly customizable solution and we do offer this platform in different languages. Please get in touch with us.

Replied September 2021

Nikhil

Verified reviewer

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2022

Overwhelmingly positive experience

Overall, we are very happy with the services offered by MSB Docs. We are able to minimize the paper and printing costs and increase productivity too. A simple audit trail shows us every detail of the signed document including the name of the signer, time, and place. Some of our team members were a bit unsure about it at first, but once they started using it, there were no complaints.

Pros

Easy track and trace Cost-effective Easy to navigate and sign

Cons

Not much to dislike about this product.

Rashanda

Verified reviewer

Company size: 51-200 employees

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2018

I am completely blown away by this product

Secure document processing Tracking and reporting Retention and storing of important documents High-security levels Privacy compliance Scalability

Pros

An intuitive and verifiably secure document processing software. Regulatory requirements and authentification features required by compliance agencies are adhered, as such, making it quite easy to roll out the technology for industry use across the board. The interface is quite user-friendly, the pricing structure is flexible and their interface is customizable, depending on the particular customer needs. My signature book saves money, time and improves overall administrative efficiency across all departments.

Cons

There is no foreseeable disadvantage to using this product. Currently, I have only seen the usefulness and necessity of such an interface in today's world.

Anonymous

Company size: 51-200 employees

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2018

The platform is great

Pros

Cust support representative explained it really well. Made transition very smooth . How it transformed all my paperwork onto one platform.

Cons

None I have not come across any issues The response has been great and the onboarding process was informative

User Profile

Eddie

Verified reviewer

Company size: 51-200 employees

Industry: Outsourcing/Offshoring

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2018

Robust tool

Bang for buck! Great compliance and robust features at a very affordable rate.

Pros

Great compliance Interesting features I hadn't seen before Easy to share docs automatically when signed Great response time from support team

Cons

The user interface can be more friendly Some times adding the signature/text fields is not as precise as it should be

Response from MSB

Hi Eddie. Thanks for your feedback. We love the fact that you like our platform and our support team is always happy to help you and all our users. User interface (UI) is being constantly updated based on the suggestions that you and other users give us. As a company we value and welcome any suggestions that may help the improvement of our product to better serve you and the rest of our users.

Replied September 2018

Nick

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2017

Excellent. Saves precious time.

Pros

Intuitive, highly secure way to manage digital signing process. Also use for document approval and other document approval processes. Tracking, signing, reminders... all automated. They have 24/7 support that so far has answered immediately to any of my inquiries. No printing & scanning documents and no missing documents. Dealing with our vendors became so much easier and faster. Received 30 days free trial with full training.

Cons

No issues so far. New user. .

Michael

Company size: 2-10 employees

Industry: Electrical/Electronic Manufacturing

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2018

MSB is quick, easy to use and seamless

Pros

Works well, is secure and easy to use ensuring a seamless end to end experience

Cons

Nothing to complain about. Good price and easy to use e sign

Response from MSB

Hello Michael. It makes us happy to know that you are having a good experience with our E-signature and document processing solution. Wishing you tons of success! MSB - Smart Document Solutions.

Replied September 2018

Juan

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2017

Great software!

Safest documents processing. No wasting time distributing or storing documents.

Pros

How easy it is to use. How secure it is for sensible documents management. How fast and helpful their support team is. Their capability to integrate with other systems (ERP, CRM, SAO, QMS) 30 day trial for free including full training! It is a great platform, easy to use and completely secure. I haven't had any issues and when I have had any doubts the support team has been there 24/7 to help me.