About 1PointMail

1PointMail is a cloud-based email marketing solution that helps small to midsize businesses create and execute custom marketing campaigns. The platform allows users to manage lists, personalization, optimization, contacts, information upload, query responses and reporting.

The campaign manager module in 1PointMail enables users to build email campaigns and personalize  content for different target audiences. Key features of the solution include data import/export, automapping, custom fields, test campaigns, custom bounce rules and domain suppression. Additionally, its analytics functionality allows users to view and download detailed reports on bounces, open rate, clicks and unsubscribes in Excel, CSV, Text and PDF format.

1PointMail enables user...


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Supported Operating System(s):

Web browser (OS agnostic)

46 Reviews of 1PointMail

Average User Ratings

Overall

4.80 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(37)

37

4 stars

(9)

9

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 46 results

January 2018

Jarad from Winsite Digital

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Excellent Deliverability and Motivated Customer Service

Pros

1PointMail delivers to the inbox. Period. As a marketing professional, I've used 2 dozen email service providers at varying price-points, features, and volumes - from sends as low as several hundred to as much as over 1 million contacts. Regardless of volume, deliverability is key and 1PointMail has figured out how to reliably serve large-scale customers at a very affordable price. Their customer support is fantastic. They have always worked with me on my issues through resolution, offered advice and recommendations that have made my campaign perform better, and are always available when we have issues. For the deliverability, service, and price, these guys can't be beat!

November 2017

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Overall an excellent choice

Still cannot find a better value for the investment. Does everything I need it to do.

Pros

Full featured list management, HTML content editor, segmenting and reporting. Dynamic segmenting of lists has proven very useful. The system is set up to ensure lists are clean. The service has been excellent.

Cons

The process for lead scoring could be made a bit easier. Also more native integrations with other technologies such as with Zapier or CRM's.

Response from 1Point Interactive

Replied November 2017

Thank you so much for your review. We have done integration with Zapier in the past as well as other custom API work. If there are specific CRMs that you are looking to hook into we would be more than happy to help. In our next major release we are looking to add more details about integration possibilities. As always please reach out to support or your Client Service liaison with any feature request and we will get it scoped!

February 2019

Valerie from Haines Centre for Strategic Management

Company Size: 2-10 employees

Industry: Management Consulting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

February 2019

Customer Support is Outstanding

Pros

This software does what I need it to do. The customer service is what I like best - they patiently answer my questions and never make me feel stupid. They even run special queries.

Cons

Sometimes I can't find where things are. The logic isn't the same as mine.

Response from 1Point Interactive

Replied February 2019

Hi Valerie, Thank you for the review, we greatly appreciate it. We do pride ourselves on our customer service, ease of use and transparency. Please reach out to support and let us know what logic is confusing and we may be able to implement a change. Thanks again, 1PointMail Support

March 2017

Mathew from CASME

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Excellent prompt service

From the very beginning 1Pointmail have done everything they can to help and educate us on their software and better options that would better suite our business. They are always quick to respond to problems and always seem to go above and beyond what you would expect. Chris has been very helpful and has even been on the phone a number of times to talk us through options and some of the training and problems that we were seeing at the beginning. Overall I would highly recommend 1Pointmail the system is very easy and slick to use.

Pros

The software itself is very easy to use and all the extra features that it contains is a bonus like scheduling mailings, being able to create your own templates and reuse them is also a options which other systems do not offer. Being able to build a delegate database is also a great option as this allows us to run reports on who is and is not opening our mailings.

Cons

None that I can think of.

February 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Great product with great customer service

The product is extremely easy to use and their reporting suite shows me exactly how my KPI's are being met. Great product

Pros

This product is extremely easy to implement and use, on the rare occasions when I do have an issue the customer service team is second to none. Compared to the competition 1PointMail is easier and more budget friendly. They work with me to get my KPI's turned into effective email campaigns & their reporting shows me exactly what impact the mailing had with my customers. I can't recommend this company enough.

Cons

Compared to the competition, there is no question that this is the easiest software to use. The only real negative that I have is their customer service team regularly calls to insure that their product is meeting my expectations, if you can even call that a problem.