ActivePipe

RATING:

3.9

(8)
Overview

About ActivePipe

Automated email marketing that nurtures and converts more leads — helping real estate agents win more listings and serve more of their community — welcome to ActivePipe, now a part of MoxiWorks. An agent's sphere of influence is the foundation of their success in real estate. If at any given point in time, 3 to 6% of that sphere is considering selling their home — those are can't-miss opportunities. That's business an agent has already won and shouldn't lose to a competitor. Unfortunately, such is the case in an industry where many consumers found value in their agent — but agent's don't have time or tools to stay in touch with clients post-sale. Enter ActivePipe - an automated email marketing platform that specializes in personalized content, using behavior models t...

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ActivePipe Reviews

Overall Rating

3.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

3.5

Functionality

4

Most Helpful Reviews for ActivePipe

8 Reviews

User Profile

Roslyn

Verified reviewer

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

An amazing product I could not be without

I have used for years, and love its ease of use, how quick the app is, should you ever have an issue the help desk is back to you instantly, of all the real estate products I use their contact team is EXCEPTIONAL, I wish others would take notice of their outstanding customer service.

PROS

The fact that every text you send is from your phone, you have a record, and not cost to send ...The ability to see who has opened the link you send and how many times they view... I do a lot of Auctions, the process of following up the contacts and keeping them updated is so important ACTIVEPIPE is my go to for this!Every agent should be using this!

CONS

Not much at all... I love this product - Its functions are easy and do the job you need it to do easily

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Easy drag & drop templates

Great product! Easy to use as an admin, and not overly complicated to teach brokers how to use on their own.

PROS

This is the best email marketing system I have used for real estate. Drag and drop functionality makes building templates very easy. The built in property feed and market insights are a popular feature with our agents and help them easily and quickly promote listings.

CONS

We use a CRM called Close, and when we first used active pipe, there were some issues with the two platforms syncing with eachother. We've also had trouble with people unsubscribing from an agent, but not from the company, and these people tend to get annoyed they are still receiving emails (even though they unsubscribed).

Reasons for switching to ActivePipe

Rezora was very clunky and temperamental to work in. Plus, our brand changed over to active pipe at a corporate level.

Suzanne

Real Estate, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2021

I will not recommend active pipe to anyone

Same as above.

PROS

Cheap but you get what you are paying for

CONS

Highly frustrating company. Terrible customer service, no customer support phone number or chat, only emails that are responded to 24 hrs later, it takes days to get anything resolved if at all on top of delayed response as they are based out of Australia. They can block your data base and refuse to unblock it. Users cannot remove some contact from a send list before sending. Users cannot upload links, have to ask them to do it for you. Delays and very unsatisfactory.

Reasons for switching to ActivePipe

Too much frustration with active pipe, negatively impacting my business.

Daniel

Real Estate, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

ActivePipe Use for the Ray White Group

Fantastic. Highly recommend.

PROS

Easy to use, self sufficient but you also get out what you put in. Great database nurturing software.

CONS

One to one email capabilities, but their customer success and development team are incredibly responsive. Working with them to create new things is always a good experience.

Bara

Real Estate, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed July 2023

Great and Easy for RE email marketing

PROS

Easy to learn and use for weekly marketing campaigns.

CONS

Certain functions aren't as easy to add to the email, or clear.

brett

Real Estate, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed July 2021

Activepipe for special projects

excellent - great tool if you use it as it's designed.

PROS

What i like most about this application is the ability to design and implement a specific email campaign for a project- with all the branding and flexibility that a project would need

CONS

the software has a great system for design adn implemeting your email campagins, BUT it requires some training to make it work, - i was lucky - had training from Ebany (who works with their team) she was amazing and kept me on track and learning and implementing the systems they have

Reason for choosing ActivePipe

We ultimately chose activepipe because of their ability to use our existing CRM, integrate with it, and support our business growth.

Naomi

Real Estate, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Activepipe

PROS

Easy to navigate for our agents and customer experience.

CONS

Being able to customise surveys being able to send to full databases instead of agent specific contacts.

Gary

Real Estate, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed December 2021

Great Product In Essence, Support When Issues, Poor.

More than disappointing. I'm sure there are other products that have a support team that is what the salesperson says it is.

PROS

Ease of use and automation looked good when being sold to us.

CONS

Not able to change a lot. Integration dropped off, which stops stopping automations and dealing with support was a nightmare. Unbelievably slow to respond, including none whatsoever from the ';account manager' in the hope that he could speed it up. Closing in on a week that we are not able to market as promised.

8 Reviews