# Dialog Insight Software Reviews, Demo & Pricing - 2026

> Review of Dialog Insight Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Source: https://www.softwareadvice.com/email-marketing/dialog-insight-profile

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Dialog Insight

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Overview

# Dialog Insight 2026: Benefits, Features & Pricing

Wondering if Dialog Insight is right for your organization?

Our Email Marketing Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pricing and Plans
    
-   Features
    
-   User Reviews
    

## Overview

Dialog Insight

4.7

[(18)](https://www.softwareadvice.com/email-marketing/dialog-insight-profile/#reviews)

Pricing

Pricing available upon request

### About Dialog Insight

Dialog Insight is a cloud-based email marketing solution that caters to businesses of all sizes across the various industry verticals. It is customizable and can be adapted to particular business needs.

Dialog Insight allows users to deploy real-time, personalized automated email campaigns that are based on interests, behaviors and purchase history. It also helps users centralize customer information and create targeted segments based on client profiles.

Dialog Insight’s APIs enable users to automatically collect marketing data from a range of channels, including customer transactions, marketing activity participation, use of custom coupons and shopping carts. Data analysis tools help users interpret collected data and A/B test results in order to get qualified leads.

Users can purchase Dialog Insight on a per month per user basis. For ideas regarding customization and implementation, Dialog Insight offers a library of white papers and webinars.

Wondering if Dialog Insight is right for your organization?

Our Email Marketing Software selection experts can help you in 15 minutes or less.

## Dialog Insight User Interface

## Popular Dialog Insight Alternatives

Main Product

Dialog Insight

4.7

[(18)](https://www.softwareadvice.com/email-marketing/dialog-insight-profile/#reviews)

Ratings Breakdown

-   4.22Ease of use
-   4.60Value for money
-   4.94Customer support
-   4.56Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/)

4.2

[(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/)

Ratings Breakdown

-   3.98Ease of use
-   4.16Value for money
-   3.97Customer support
-   4.28Functionality

Pricing

Starting at $69.00 per month

Get Price

Alternative Product

[Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/)

4.5

[(17627)](https://www.softwareadvice.com/crm/mailchimp-profile/reviews/)

Ratings Breakdown

-   4.38Ease of use
-   4.36Value for money
-   4.17Customer support
-   4.36Functionality

Pricing

Starting at $13.00 per month

Get Price

Alternative Product

[Constant Contact](https://www.softwareadvice.com/marketing/constant-contact-profile/)

4.3

[(2926)](https://www.softwareadvice.com/marketing/constant-contact-profile/reviews/)

Ratings Breakdown

-   4.32Ease of use
-   4.11Value for money
-   4.23Customer support
-   4.19Functionality

Pricing

Starting at $12.00 per month

Get Price

Alternative Product

[EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/)

4.7

[(908)](https://www.softwareadvice.com/crm/engagebay-profile/reviews/)

Ratings Breakdown

-   4.54Ease of use
-   4.70Value for money
-   4.80Customer support
-   4.59Functionality

Pricing

Starting at $14.99 per month

Get Price

Alternative Product

[Omnisend](https://www.softwareadvice.com/marketing/omnisend-profile/)

4.7

[(836)](https://www.softwareadvice.com/marketing/omnisend-profile/reviews/)

Ratings Breakdown

-   4.63Ease of use
-   4.50Value for money
-   4.65Customer support
-   4.50Functionality

Pricing

Starting at $16.00 per month

Get Price

## Dialog Insight Pricing and Plans

Starting price: CA$79.00

Free Trial

Free Version

Basic

CA$79.00

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## Dialog Insight Features

-   Popular features found in Email Marketing
    
    A/B Testing
    
    Autoresponders
    
    Campaign Analytics
    
    Campaign Scheduling
    
    CAN-SPAM Compliance
    
    Contact Management
    
    Customer Segmentation
    
    Email Tracking
    
    Event Triggered Actions
    
    Subscriber Management
    
    WYSIWYG Editor
    
-   More features of Dialog Insight
    
    Activity Dashboard
    
    Activity Tracking
    
    API
    
    Click Tracking
    
    Contact Database
    
    Content Management
    
    Customer Surveys
    
    Customizable Branding
    
    Customizable CTAs
    
    Customizable Forms
    
    Customizable Templates
    
    Drag & Drop
    
    Drip Campaigns
    
    Dynamic Content
    
    Email Campaign Management
    
    Email Marketing
    
    Email Templates
    
    Engagement Tracking
    
    GDPR Compliance
    
    Generative AI
    
    HTML Editor
    
    Image Library
    
    Landing Pages/Web Forms
    
    Lead Capture
    
    Lead Management
    
    Lead Qualification
    
    List Management
    
    Marketing Automation
    
    Mobile Optimization
    
    Multi-Campaign
    
    Multi-Channel Marketing
    
    Multivariate Testing
    
    Personalization
    
    Preview Functionality
    
    Reporting/Analytics
    
    ROI Tracking
    
    Segmentation
    
    Social Marketing
    
    Spam Blocker
    
    Template Management
    
    Website Visitor Tracking
    

## Dialog Insight User Reviews

Overall Rating

4.7

Ratings Breakdown

5

67%

4

33%

3

0%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.2

Value for money

4.6

Customer support

4.9

Functionality

4.6

Have you used Dialog Insight and would like to share your experience with others?

Joe G.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Not the biggest, but right up there with the best

5

Openfield Contact is the main application within Dialog Insight's toolset. You may not have heard of it mentioned alongside Mailchimp but it can do everything you need it to do, and has a lot more customisation options than many of its larger competitors.

Ratings Breakdown

4

Ease of use

4

Value for money

5

Customer support

5

Functionality

Pros:

The value for money and level of support the Dialog Insight team is able to provide, along with regular updates.

Cons:

The application can be difficult to use until you get used to it, and know where the main features are hiding

Read More

TH

Tristan H.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 6 months

Review source

Reviewed March 2024

Outil puissant et complet pour les stratégies de marketing relationnel avancées.

4

Ratings Breakdown

3

Ease of use

4

Value for money

5

Customer support

5

Functionality

Pros:

Outil extrêmement complet : Email, test AB, landing pages, notification push, SMS Sources de données entièrement personnalisables : - Possibilité d'intégrer n'importe quelle source de données internes pour alimenter les campagnes : contacts, inventaire produits, journal des ventes... - Système de relation entre les tables permettant de combiner les données entre elles. Support client disponible : Le service client est réactif et la phase d'onbording permet d'aider à prendre en main l'outil.

Cons:

La prise en main de l'outil et plus longue et plus complexe que les outils "mainstream" (ex Mailchimp). L'équipe support et la phase d'onboarding facilitent cette prise en main. Une fois la phase d'apprentissage terminée, l'outil permet de monter des campagnes bien plus puissantes que les outils "grand public".

Reasons for switching to Dialog Insight

Afin de mettre en place des scénarios de marketing automation plus complexes et faire progresser notre chiffre d'affaires via Email.

Read More

IF

Ida-Marie F.

Verified reviewer

Newspapers

5001-10000 employees

Used weekly for less than 2 years

Review source

Reviewed April 2024

Good price/quality ratio, great customer service

4

I always had a good experience using Dialog Insight, and overall, it gets the job done. At the beginning, I had some questions about how to use certain features (learning curve), but it has powerful features, and the customer service team is professional and efficient.

Ratings Breakdown

3

Ease of use

4

Value for money

5

Customer support

4

Functionality

Pros:

Customer service is very responsive Product is relatively affordable, with powerful features (good price/quality ratio)

Cons:

There is a learning curve to use this tool. Not all features are intuitive.

Reasons for choosing Dialog Insight

The price/quality ratio was higher with Dialog Insight.

Read More

AC

Anthony C.

Verified reviewer

Arts and Crafts

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

Great provider !

4

Ratings Breakdown

4

Ease of use

5

Customer support

5

Functionality

Pros:

Service à la clientèle Suivi Accompagnement

Cons:

Interface mais en constante amélioration

Reasons for switching to Dialog Insight

Projet de mutualisation des données avec la Place des Arts de Montréal et plusieurs organismes résidents et associés

Read More

CL

Cloe L.

Verified reviewer

Human Resources

201-500 employees

Used weekly for more than 2 years

Review source

Reviewed April 2024

Un logiciel complet et intuitif

5

J'adore Dialog Insight. Je suis très satisfaite par cette solution technologique depuis plus de 4 ans.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

Interface épurée, facile à comprendre et à utiliser. Fonctionnalités complètes et performantes. Service à la clientèle impeccable. Solution Québécoise abordable.

Cons:

Demande de prendre le temps de bien implémenter la solution et de réfléchir à tous vos besoins et vos particularités en amont, surtout pour une entreprise de services B2B.

Reasons for switching to Dialog Insight

Le courrielleur ne répondait pas à nos besoins à l'époque et c'était difficile d'avoir un service client adéquat.

Read More

MC

Marianne C.

Verified reviewer

Civic & Social Organization

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed March 2024

Une plateforme humaine qui répond à tous nos besoins

5

Ce qui fait la différence avec Dialog Insight et qui vaut l'investissement est vraiment le service client qu'ils offrent. On se sent appuyés et en mesure de tirer le meilleur de la plateforme. Au final, on sent qu'on peut bien comprendre nos clientèles, qu'on peut segmenter avec précision et leur envoyer la bonne communication au bon moment. Nous sommes très satisfaits.

Ratings Breakdown

4

Ease of use

4

Value for money

5

Customer support

4

Functionality

Pros:

Service à la clientèle rapide, sympathique et efficace. Ils sont toujours disponibles pour nous aider et nous conseiller Chargé de compte à l’écoute de nos besoins, qui peut nous aider dans nos stratégies. On ne se sent pas seuls, on sent qu’ils sont là pour nous aider à utiliser le plein potentiel de la plateforme pour nos besoins Formulaires d’activité pour l’inscription à nos webinaires : on aime toutes les fonctions rattachées à cela Formulaires de prospection pour le téléchargement de livres blancs : on l’utilise beaucoup, avec succès

Cons:

Fonctions de design parfois de base Besoin de parfois reconstruire des blocs d’un message/modèle à l’autre

Read More

Bobby L.

Verified reviewer

Higher Education

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed April 2024

Satisfait depuis plus d'une décennie

5

Ratings Breakdown

4

Ease of use

4

Value for money

5

Customer support

5

Functionality

Pros:

La gestion des contacts, l'automatisation du marketing et des campagnes, la gestion des abonnements sont autant de fonctionnalités qui nous facile la vie et nous sauve énormément de temps, en plus d'augmenter significativement notre efficacité.

Cons:

Peut devenir assez dispendieux si la base de contacts est très volumineuse, ce qui est notre cas.

Reasons for choosing Dialog Insight

Solution très adaptée, en français, avec un support client excellent.

Read More

VF

Véronique F.

Verified reviewer

Consumer Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2024

Plateforme simple d'utilisation qui offre beaucoup de possibilités

5

Très agréable à utiliser. Ne nécessite pas vraiment d'expérience dans le web pour être capable de faire des envois. Malgré tout cela, la plateforme offre quand même plusieurs fonctionnalités avancées intéressantes.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

Très facile d'utilisation. On peu apprendre à faire des envois responsives en très peu de temps grâce au drag and drop. Le support client est A1.

Cons:

J'aurais aimé pouvoir avoir plus de flexibilité sur les données des contacts, par exemple, extraire un rapport d'envoi pour un contact en particulier et l'analyser. Cette option n'est pas encore disponible, mais peut-être elle viendra. Autre chose, Dialog Insight aime beaucoup faire évoluer sa plateforme. Parfois il y a des ajouts intéressants, mais cela peu devenir un irritant car on doit réapprendre à se refamiliariser avec l'apparence de certaines pages et mettre à jour nos procédures.

Read More

Sharujan S.

Verified reviewer

Marketing and Advertising

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed March 2024

Facile d'utilisation et bonne délivérabilité

4

Satisfait pour le moment. L'outil est utilisé pour envoyé des campagnes de fidélisation hebdomadaires. Le taux de délivérabilité des campagnes s'est amélioré.

Ratings Breakdown

5

Ease of use

5

Customer support

4

Functionality

Pros:

J'utilise Dialog Insight pour lancer des campagnes de fidélisation. Le montages des emails est très simple, grâce aux templates personnalisés mis en place lors du Setup. L'outil de segmentation est puissant et permet des cibles très précis.

Cons:

L'interface est donc plus "austère" que d'autres outils du marchés dédiés au grand public. Cela s'explique par les très nombreuses fonctionnalités et la flexibilité de la solution.

Read More

LP

Luc P.

Government Relations

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed November 2017

Excellent and worth the small investment

5

Low licence cost, great training, continuously launching new functionalities and great technical support from Dialog Insight.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

The user interface is very friendly and also available in both English and French as desired. The contacts' data is hosted on Canadian servers. Technical support from Dialog insight is readily available and they are open to improvements and customization.

Cons:

Based on 12+ years experience with this online tool, we have not encountered a situation where Dialog Insight was not open to help out so honestly there's nothing negative to mention here.

Read More

Showing 1 - 10 of 18 Reviews

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