Dialog Insight

RATING:

4.7

(15)

About Dialog Insight

Dialog Insight is a cloud-based email marketing solution that caters to businesses of all sizes across the various industry verticals. It is customizable and can be adapted to particular business needs. Dialog Insight allows users to deploy real-time, personalized automated email campaigns that are based on interests, behaviors and purchase history. It also helps users centralize customer information and create targeted segments based on client profiles. Dialog Insight’s APIs enable users to automatically collect marketing data from a range of channels, including customer transactions, marketing activity participation, use of custom coupons and shopping carts. Data analysis tools help users interpret collected data and A/B test results in order to get qualifie...

Dialog Insight Pricing

https://www.dialoginsight.com/en/product/pricing/

Starting price: 

CA$79.00 

Free trial: 

Not Available

Free version: 

Not Available

Editor
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Dialog Insight Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Dialog Insight

1 - 5 of 15 Reviews

User Profile

Joe

Verified reviewer

Financial Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Not the biggest, but right up there with the best

Openfield Contact is the main application within Dialog Insight's toolset. You may not have heard of it mentioned alongside Mailchimp but it can do everything you need it to do, and has a lot more customisation options than many of its larger competitors.

PROS

The value for money and level of support the Dialog Insight team is able to provide, along with regular updates.

CONS

The application can be difficult to use until you get used to it, and know where the main features are hiding

Anthony

Arts and Crafts, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Great provider !

PROS

Service à la clientèle Suivi Accompagnement

CONS

Interface mais en constante amélioration

Reasons for switching to Dialog Insight

Projet de mutualisation des données avec la Place des Arts de Montréal et plusieurs organismes résidents et associés

Luc

Government Relations, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2017

Excellent and worth the small investment

Low licence cost, great training, continuously launching new functionalities and great technical support from Dialog Insight.

PROS

The user interface is very friendly and also available in both English and French as desired. The contacts' data is hosted on Canadian servers. Technical support from Dialog insight is readily available and they are open to improvements and customization.

CONS

Based on 12+ years experience with this online tool, we have not encountered a situation where Dialog Insight was not open to help out so honestly there's nothing negative to mention here.

Marianne

Civic & Social Organization, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2024

Une plateforme humaine qui répond à tous nos besoins

Ce qui fait la différence avec Dialog Insight et qui vaut l'investissement est vraiment le service client qu'ils offrent. On se sent appuyés et en mesure de tirer le meilleur de la plateforme. Au final, on sent qu'on peut bien comprendre nos clientèles, qu'on peut segmenter avec précision et leur envoyer la bonne communication au bon moment. Nous sommes très satisfaits.

PROS

Service à la clientèle rapide, sympathique et efficace. Ils sont toujours disponibles pour nous aider et nous conseiller Chargé de compte à l’écoute de nos besoins, qui peut nous aider dans nos stratégies. On ne se sent pas seuls, on sent qu’ils sont là pour nous aider à utiliser le plein potentiel de la plateforme pour nos besoins Formulaires d’activité pour l’inscription à nos webinaires : on aime toutes les fonctions rattachées à cela Formulaires de prospection pour le téléchargement de livres blancs : on l’utilise beaucoup, avec succès

CONS

Fonctions de design parfois de base Besoin de parfois reconstruire des blocs d’un message/modèle à l’autre

Véronique

Consumer Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Plateforme simple d'utilisation qui offre beaucoup de possibilités

Très agréable à utiliser. Ne nécessite pas vraiment d'expérience dans le web pour être capable de faire des envois. Malgré tout cela, la plateforme offre quand même plusieurs fonctionnalités avancées intéressantes.

PROS

Très facile d'utilisation. On peu apprendre à faire des envois responsives en très peu de temps grâce au drag and drop. Le support client est A1.

CONS

J'aurais aimé pouvoir avoir plus de flexibilité sur les données des contacts, par exemple, extraire un rapport d'envoi pour un contact en particulier et l'analyser. Cette option n'est pas encore disponible, mais peut-être elle viendra. Autre chose, Dialog Insight aime beaucoup faire évoluer sa plateforme. Parfois il y a des ajouts intéressants, mais cela peu devenir un irritant car on doit réapprendre à se refamiliariser avec l'apparence de certaines pages et mettre à jour nos procédures.