# Keap Software Overview 2026 - Features & Pricing

> Review of Keap Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Source: https://www.softwareadvice.com/email-marketing/infusionsoft-profile

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Overview

[Reviews](https://www.softwareadvice.com/crm/infusionsoft-crm-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/infusionsoft-crm-profile/alternatives/)

# Keap 2026: Benefits, Features & Pricing

Updated April 6, 2026

Written by [Molly Burke](https://www.softwareadvice.com/resources/author/mburke/)

Senior Specialist Analyst

Edited by [Caroline Rousseau](https://www.softwareadvice.com/resources/author/caroline-rousseau/)

Senior Editor

Wondering if Keap is right for your organization?

Our Email Marketing Software selection experts can help you in 15 minutes or less.

On this page

-   Our Summary
    
-   User Interface
    
-   Popular Alternatives
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   Key Sentiments
    
-   User Reviews
    
-   Frequently Asked Questions
    
-   Popular Comparisons
    

## Our Summary

Keap

4.1

[(1298)](https://www.softwareadvice.com/crm/infusionsoft-crm-profile/reviews/)

Pros:

-   CRM system
-   Campaign management

Cons:

-   High cost
-   Steep learning curve

Pricing

Starting at $299.00 per month

### What is Keap:

Keap combines customer relationship management with business automation tools for small businesses. The platform includes contact management, email marketing, sales pipeline tracking, appointment scheduling, invoicing, and payment processing. Users create automated workflows for follow-up emails and lead nurturing.

### Why we like Keap:

Users praise Keap's user-friendly interface and automation capabilities that save time on repetitive tasks. The software excels at sales automation with drag-and-drop workflow builders. Users rate its customer service, which can be accessed by phone, chat, and community forums, 4 out of 5 stars.

### Who should use Keap:

Keap suits small businesses needing comprehensive sales and marketing automation. It’s also good for companies selling courses, consulting, or coaching, which find value in its automation features. The platform works best for businesses with at least 1,000 contacts and teams with existing digital marketing experience.

Wondering if Keap is right for your organization?

Our Email Marketing Software selection experts can help you in 15 minutes or less.

## Keap User Interface

## Popular Keap Alternatives

Main Product

Keap

4.1

[(1298)](https://www.softwareadvice.com/crm/infusionsoft-crm-profile/reviews/)

Ratings Breakdown

-   3.56Ease of use
-   3.82Value for money
-   4.04Customer support
-   4.09Functionality

Pricing

Starting at $299.00 per month

Get Price

Alternative Product

[Brevo](https://www.softwareadvice.com/scheduling/brevo-profile/)

4.6

[(3475)](https://www.softwareadvice.com/scheduling/brevo-profile/reviews/)

Ratings Breakdown

-   4.56Ease of use
-   4.49Value for money
-   4.52Customer support
-   4.49Functionality

Pricing

Starting at $9.00 per month

Get Price

Alternative Product

[Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/)

4.5

[(17627)](https://www.softwareadvice.com/crm/mailchimp-profile/reviews/)

Ratings Breakdown

-   4.38Ease of use
-   4.36Value for money
-   4.17Customer support
-   4.36Functionality

Pricing

Starting at $13.00 per month

Get Price

Alternative Product

[ActiveCampaign](https://www.softwareadvice.com/crm/activecampaign-profile/)

4.6

[(2561)](https://www.softwareadvice.com/crm/activecampaign-profile/reviews/)

Ratings Breakdown

-   4.24Ease of use
-   4.34Value for money
-   4.39Customer support
-   4.46Functionality

Pricing

Starting at $15.00 per month

Get Price

Alternative Product

[MailerLite](https://www.softwareadvice.com/marketing/mailerlite-profile/)

4.7

[(2293)](https://www.softwareadvice.com/marketing/mailerlite-profile/reviews/)

Ratings Breakdown

-   4.59Ease of use
-   4.71Value for money
-   4.77Customer support
-   4.54Functionality

Pricing

Starting at $12.00 per month

Get Price

Alternative Product

[Constant Contact](https://www.softwareadvice.com/marketing/constant-contact-profile/)

4.3

[(2926)](https://www.softwareadvice.com/marketing/constant-contact-profile/reviews/)

Ratings Breakdown

-   4.32Ease of use
-   4.11Value for money
-   4.23Customer support
-   4.19Functionality

Pricing

Starting at $12.00 per month

Get Price

## Keap Overview

Keap (formerly Infusionsoft) is a cloud-based sales and marketing solution that offers customer relationship management (CRM), marketing automation, and e-commerce functionalities in one suite. Keap helps small businesses across various industries streamline sales and manage customer experiences.

Users can segment contacts, track customer interactions, send emails, as well as run campaigns with personalized communication triggers based on emails opened, clicks, and more. Users can also manage e-commerce, from inventory management to payments and purchase fulfillment, set...

up online shopping carts, track digital storefront activity, send quotes, invoices, and receipts. The system’s reporting and analytics tools help users run analyses on parameters such as emails, campaign performance, and ROI data. Users can access Keap remotely on Android and iOS devices. It offers integration with QuickBooks, SalesForce, Outlook, Gmail, plus more. Pricing is on a monthly subscription basis and includes support via phone, email, and FAQs.

## Keap Pricing and Plans

Starting price: $299.00 per month

Free Trial

Free Version

Basic

$299.00

usage based, per month

Plan includes:

-   CRM
-   Automation
-   Email & Text
-   Pipeline
-   Landing Pages
-   Payments
-   Appointments
-   Reporting

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

### Our Analysis of Keap's Pricing Plans

Keap has simplified its pricing into one all-inclusive plan designed to support small and midsize businesses with CRM, marketing automation, and sales tools in a single platform. Instead of choosing between feature tiers, pricing now scales based on your number of contacts and users. Here’s what that looks like—and what you’ll get with a subscription.

**Keap pricing overview**

Keap’s platform starts at $249 per month (billed annually) or $...

299 per month billed monthly, for up to 1,500 contacts and two users. Additional users cost $39 per month each. This plan is designed for small to medium-sized businesses looking for an all-in-one solution to manage customer relationships, automate marketing, and streamline sales processes. \_\_Required implementation fee\_\_ All new customers are required to purchase an implementation package for a one-time fee of $500, which includes: - Strategy consulting and automation setup - Data import and migration (up to 15 hours) - Weekly and monthly check-ins with a strategy manager - Up to 2 third-party tool integrations While mandatory, this service is designed to shorten your ramp-up time and ensure you get value from the platform quickly. \_\_Pros:\_\_ - All-in-one platform: Includes CRM, email marketing, sales automation, landing pages, forms, and text marketing. - Advanced automation: Build complex workflows with visual automation builders and AI-powered campaign templates. - Text marketing: Includes 150–250 monthly SMS credits depending on the plan variant, with additional messages billed at $0.015 each 2. - AI tools: Access to AI Content and Automation Assistants to speed up campaign creation and communication. - Customization: Create custom fields, dashboards, and reports tailored to your business needs. - Sales pipeline management: Visualize and manage deals with drag-and-drop pipelines. - Implementation support: Includes onboarding services like strategy consulting, data migration, and done-for-you setup. \_\_Cons:\_\_ - High starting price: At $249 per month (billed annually),, it may be cost-prohibitive for solopreneurs or very small teams. - Mandatory implementation services: While helpful, these services are required and may add to the initial cost. - Limited SMS availability: Text marketing is only available in the U.S. and Canada. - No free or entry-level tier: Unlike many competitors, Keap does not offer a free or low-cost starter plan. \_\_Conclusion\_\_ Keap’s pricing is simple but positioned at the higher end, making it a strong fit for small to midsize businesses ready to invest in an all-in-one CRM and automation platform. For teams that need a unified tool to manage sales, marketing, and customer relationships, Keap offers robust functionality and hands-on onboarding support to help justify the cost. That said, solo entrepreneurs or early-stage businesses may find the lack of a free or lower-tier plan limiting. If affordability or flexibility is a top priority, exploring more scalable alternatives could be the better route.

### Compare Pricing

Compare pricing across our most frequently recommended Email Marketing products.

Software options

Starting price\*

User rating

[Salesforce Marketing Cloud](https://www.softwareadvice.com/marketing/salesforce-socialcrm-profile/)

$25.00 per month

4.20[(530 reviews)](https://www.softwareadvice.com/marketing/salesforce-socialcrm-profile/reviews/)

**6**

recommendations

[emfluence Marketing Platform](https://www.softwareadvice.com/marketing/emfluence-profile/)

$1,000.00 per month

4.69[(51 reviews)](https://www.softwareadvice.com/marketing/emfluence-profile/reviews/)

**6**

recommendations

[Paminga](https://www.softwareadvice.com/email-marketing/net-results-profile/)

$800.00

4.64[(33 reviews)](https://www.softwareadvice.com/email-marketing/net-results-profile/reviews/)

**7**

recommendations

[HubSpot Marketing Hub](https://www.softwareadvice.com/product/119437-HubSpot-Marketing/)

$15.00 per month

4.51[(6235 reviews)](https://www.softwareadvice.com/product/119437-HubSpot-Marketing/reviews/)

**5**

recommendations

[SalesAndMarketing.ai](https://www.softwareadvice.com/product/529885-SalesAndMarketing-ai/)

$0.01 per month

No reviews yet

**3**

recommendations

\*Defined as the price above any available free plan

## Keap Features

Drawn from insights across 1298 verified reviews, we've outlined Keap's best and worst rated features and how they stack up against the average rating.

Keap's score

Category average

Keap's Best Rated Features

Customizable Templates

4.71

4.12 category average

Campaign Planning

4.63

4.39 category average

Confirmations/Reminders

4.58

4.55 category average

Keap's Worst Rated Features

Calendar/Reminder System

2.64

3.96 category average

Territory Management

2.83

3.74 category average

Workflow Management

2.90

3.93 category average

-   Popular features found in Email Marketing
    
    A/B Testing
    
    Autoresponders
    
    Campaign Analytics
    
    Campaign Scheduling
    
    CAN-SPAM Compliance
    
    Contact Management
    
    Customer Segmentation
    
    Email Tracking
    
    Event Triggered Actions
    
    Subscriber Management
    
    WYSIWYG Editor
    
-   More features of Keap
    
    Access Controls/Permissions
    
    Activity Dashboard
    
    Activity Tracking
    
    Alerts/Notifications
    
    API
    
    Appointment Management
    
    Appointment Scheduling
    
    Availability Management
    
    Batch Processing
    
    Behavior Analytics
    
    Billing & Invoicing
    
    Business Process Automation
    
    Calendar Management
    
    Calendar/Reminder System
    
    Calendar Sync
    
    Campaign Management
    
    Campaign Planning
    
    Campaign Segmentation
    
    Catalog Management
    
    Channel Management
    
    Chat/Messaging
    
    Click Tracking
    
    Client Database
    
    Client Management
    
    Collaboration Tools
    
    Commenting/Notes
    
    Communication Management
    
    Confirmations/Reminders
    
    Contact Database
    
    Content Management
    
    Conversion Rate Optimization
    
    Conversion Tracking
    
    CRM
    
    Customer Accounts
    
    Customer Database
    
    Customer History
    
    Customer Journey Mapping
    
    Customer Surveys
    
    Customizable Branding
    
    Customizable CTAs
    
    Customizable Fields
    
    Customizable Forms
    
    Customizable Reports
    
    Customizable Templates
    
    Customization
    
    Dashboard
    
    Data Import/Export
    
    Data Security
    
    Data Synchronization
    
    Data Visualization
    
    Design Management
    
    Discount Management
    
    Drag & Drop
    
    Drip Campaigns
    
    Dynamic Content
    
    eCommerce Management
    
    Electronic Payments
    
    Email Campaign Management
    
    Email Management
    
    Email Marketing
    
    Email Templates
    
    Engagement Tracking
    
    File Management
    
    Forecasting
    
    For Financial Institutions
    
    For Insurance Industry
    
    For iPad Devices
    
    Form Builder
    
    Forms Management
    
    For Real Estate Agencies
    
    For Sales Teams/Organizations
    
    For Small Businesses
    
    For Startups
    
    Image Library
    
    Inbox Management
    
    Interaction Tracking
    
    Interactive Content
    
    Inventory Management
    
    Invoice Management
    
    Landing Pages/Web Forms
    
    Lead Capture
    
    Lead Distribution
    
    Lead Engagement
    
    Lead Generation
    
    Lead Management
    
    Lead Notifications
    
    Lead Nurturing
    
    Lead Qualification
    
    Lead Scoring
    
    Lead Segmentation
    
    List Management
    
    Live Chat
    
    Marketing Automation
    
    Mass Texting
    
    Media Library
    
    Mobile Access
    
    Mobile App
    
    Mobile Optimization
    
    Monitoring
    
    Multi-Campaign
    
    Multi-Channel Communication
    
    Multi-Channel Management
    
    Multi-Channel Marketing
    
    Multi-Location
    
    Multi-Store
    
    Newsletter Management
    
    Online Booking
    
    Online Forms
    
    Online Payments
    
    Order Management
    
    Order Tracking
    
    Performance Management
    
    Performance Metrics
    
    Personalization
    
    Pipeline Management
    
    Pipeline Reports
    
    Predictive Analytics
    
    Pricing and Cost Calculations
    
    Prioritization
    
    Promotions Management
    
    Prospecting Tools
    
    Quotes/Estimates
    
    Real-Time Analytics
    
    Real-Time Data
    
    Real Time Editing
    
    Real-Time Notifications
    
    Real-Time Reporting
    
    Recurring Appointments
    
    Referral Tracking
    
    Relationship Tracking
    
    Reminders
    
    Reporting/Analytics
    
    Reporting & Statistics
    
    Responsive Web Design
    
    ROI Tracking
    
    Role-Based Permissions
    
    Sales Activity Management
    
    Sales Forecasting
    
    Sales Order Management
    
    Sales Pipeline Management
    
    Sales Reports
    
    Sales Trend Analysis
    
    Search/Filter
    
    Search Marketing
    
    Segmentation
    
    SEO Management
    
    Shared Contacts
    
    Shopping Cart
    
    SMS Messaging
    
    Social Marketing
    
    Social Media Integration
    
    Social Promotion
    
    Source Tracking
    
    Tagging
    
    Task Management
    
    Task Scheduling
    
    Template Management
    
    Templates
    
    Territory Management
    
    Third-Party Integration
    
    Third-Party Integrations
    
    Visitor Tracking
    
    Visual Analytics
    
    Web-based Deployment
    
    Web Forms
    
    Website Integration
    
    Website Management
    
    Website Publishing Options
    
    Website Visitor Tracking
    
    Widgets
    
    Workflow Automation
    
    Workflow Management
    

## Keap Integrations

Based on 1298 verified reviews, we've identified products most frequently integrated withKeap.

[Zapier](https://www.softwareadvice.com/cloud-management/zapier-profile/)

Integration rated 4.6 from 20 reviews

Jacob Siner

Marketing Director

Used for more than 2 years

Reviewed August 2022

"I can use almost any lead capture on the market and add them to Keap thanks to Zapier"

QuickBooks Online

Integration rated 3.5 from 9 reviews

Gmail

Integration rated 5.0 from 8 reviews

Twilio

Integration rated 5.0 from 5 reviews

Google Workspace

Integration rated 5.0 from 4 reviews

Google Drive

Integration rated 5.0 from 4 reviews

OnceHub

Integration rated 5.0 from 4 reviews

See all 87 integrations

## Keap Key Sentiments

We analyzed 1298 verified reviews for Keap to find out what actual users really think.

Most Positive Sentiments

Customer service management

63% Positive

20% Neutral

18% Negative

Users appreciate Keap's ability to organize customer information and automate tasks, enhancing their customer service management. They find the software helpful in maintaining customer relationships and providing timely support. The customer support team is praised for being accessible and responsive, contributing to a positive user experience.

Marketing campaigns

61% Positive

28% Neutral

11% Negative

Users value Keap's marketing campaign features for their ability to segment customers and tailor communications effectively. They find the platform versatile for various marketing needs, from targeted email campaigns to comprehensive customer engagement strategies. The software's robust functionality and integration capabilities support diverse marketing efforts.

Campaign builder

59% Positive

26% Neutral

15% Negative

Keap’s campaign builder earns praise for its intuitive, visual interface and drag-and-drop workflow design. Users find it especially helpful for building multi-step automations without needing technical expertise. Its customization options and visual clarity make it a go-to feature for those managing complex campaign logic or coordinating actions across tools.

Least Positive Sentiments

Email management

39% Positive

32% Neutral

29% Negative

Users appreciate Keap’s email management features for their tracking, customization, and automation capabilities. Many find it helpful for streamlining routine communications and monitoring engagement. However, some reviewers note challenges with deliverability, occasional system bugs, and a learning curve when setting up automated email sequences.

Learning and training

41% Positive

37% Neutral

22% Negative

Users find Keap’s training resources and support team valuable for navigating the platform’s complexity. They appreciate the mix of personalized coaching, online tutorials, and a supportive user community. At the same time, some express concerns about the high cost of advanced training options and the steep time investment needed to become proficient.

## Keap User Reviews

Overall Rating

4.1

Ratings Breakdown

5

47%

4

32%

3

11%

2

4%

1

5%

Secondary Ratings

Ease of Use

3.6

Value for money

3.8

Customer support

4.0

Functionality

4.1

MA

MICHAEL A.

Verified reviewer

Warehousing

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

PRICE KEEPS GOING UPPPP

4

Ratings Breakdown

5

Ease of use

2

Value for money

3

Customer support

5

Functionality

Pros:

I like the new custom tags. I also like the workflow enhancements through the campaign builder feature.

Cons:

Upping the price on an already expensive product is not very attractive. And the learning curve is still a problem.

Read More

LG

Lisa G.

Verified reviewer

E-Learning

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed June 2025

Great people behind this app!

4

In the end I really liked the product...until I didn't and moved on. It's always hard to make a decision to upgrade or change a CRM because migration is the hardest part. But again, I think the most outstanding part was the people behind it. I even visited their offices in Phoenix. Very cool environment.

Ratings Breakdown

4

Ease of use

4

Value for money

5

Customer support

4

Functionality

Pros:

Keap is the rebranded Infusionsoft. I have been a user since 2012 and appreciated the personal on-boarding and availability of a responsive support team.

Cons:

I'm old school and never like when things change up too much, but the initial downside was the add on costs for the additional bells and whistles that most of the newer companies include in their CRM.

Vendor Response

Hi Lisa, Thank you for taking the time to share your experience, we really appreciate your longtime support and thoughtful feedback. It means a lot to hear that our onboarding and support teams left a lasting impression, and we’re especially glad you got the chance to visit our office! We’re grateful you gave Keap a place in your business journey, and we’ll be cheering you on wherever that journey takes you next. If you ever decide to revisit us in the future, we’d be happy to help.

Replied June 2025

Read More

BG

Bob G.

Verified reviewer

Retail

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

I love Infusionsoft

4

Previously 5

I have enjoyed using Infusionsoft for 4 years. It is a great value for what you get. Onboarding is costly but monthly fees are reasonable. Support is mostly provided by 3rd parties.

Ratings Breakdown

4

Ease of use

Previously 5

4

Value for money

Previously 5

3

Customer support

Previously 5

4

Functionality

Previously 5

Pros:

Easy to use. I can create Campaigns and email marketing Does a great job of segmenting customers

Cons:

Search options are limited Onboarding costs are high

Reasons for choosing Keap

The cost and ease of use helped me make my decision.

Reasons for switching to Keap

I needed an email marketing program that would work with the CRM. Salesforce added quite a bit of cost to be able to do email marketing.

Read More

JD

Jeremy D.

Verified reviewer

Publishing

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed February 2025

Full of function!

5

Keap has been a very functional and helpful addition to the business I work for. Everything from prospect information capturing to automated email campaigns to saving information about forms and payments makes it simple to locate what I need and keep it organized. Email scheduling and various saved email lists make it easy to create content in advance to send out and to send at the best time of day to ensure best engagement with your audience! Features like spam detect help to make sure your emails don't accidentally contain something that could cause them to get lost or not delivered as you desire. Keap is a great system with a lot of ability to individualize based on your needs!

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

4

Functionality

Pros:

It has all the functionality and automation I need to help in business! I was able to create many automated email campaigns to send to prospects and clients without every worrying about it. The email templates make it simple to save and create content for future or recurring use. Finding information for contacts is simple with forms and orders and checking on payments is convenient.

Cons:

Creating the email campaigns initially was confusing and required several calls with support team members. They were helpful and I was able to make it work, but sometimes connecting different email triggers together or using other software in connection with it isn't as intuitive as it could be.

Vendor Response

Hello Jeremy, Thank you for your thoughtful review! We're thrilled to hear that Keap’s automation and functionality have been a valuable addition to your business. It’s great to know that the email templates and scheduling features are helping you streamline your outreach and engagement. We appreciate your feedback on the initial learning curve with campaign creation. While we're glad our support team was able to assist, we’re always looking for ways to make the process more intuitive. If you have any suggestions or need further guidance, we’re here to help! Thanks again for sharing your experience! We love seeing how Keap supports businesses like yours!

Replied February 2025

Read More

SY

Salimata Y.

Verified reviewer

Banking

10000+ employees

Used daily for less than 12 months

Review source

Reviewed June 2025

Logiciel d'organisation

4

I use Keap to manage marketing campaigns and automate sales for my small business — it combines CRM, email marketing, and automation, so I can keep all my customer interactions in one place.

Ratings Breakdown

5

Ease of use

4

Value for money

5

Customer support

4

Functionality

Pros:

I like how easy it is to build custom automations, track leads in detail, and get a clear view of the full customer journey. The interface is well-designed, and the email templates are super helpful.

Cons:

Keap can get expensive, especially if you need the advanced features. There’s also a learning curve at first, particularly when setting up more complex automation workflows.

Vendor Response

Hello Salimata, Thank you for sharing your feedback! We really appreciate you taking the time to highlight your experience with Keap! We’re glad to hear that the custom automations, lead tracking, and email templates have been valuable tools for your business. We also hear you on the learning curve and cost concerns. Our team is always working to improve the onboarding experience. Thanks again for being part of the Keap community!

Replied June 2025

Read More

LN

Lori N.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Every feature you could ask for in a CRM tool and more!

5

Overall an excellent experience with onboarding and setting the product up! Migration was seamless!

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

Very versatile and straightforward CRM tool with a robust feature catalogue!

Cons:

Slight barrier to entry as the sales team had a hard time explaining the features to my management team.

Vendor Response

Hi Lori, Thank you for sharing your experience, this made our day! We’re so glad to hear you’re finding Keap to be powerful and versatile, and that your onboarding and migration went smoothly. That’s exactly the kind of experience we aim to deliver. Thanks again for being part of the Keap community, we’re excited to support your continued growth!

Replied April 2025

Read More

RB

Ritu B.

Verified reviewer

Primary/ Secondary Education

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

Highly useful for me to keep track of the sales funnels

4

Ratings Breakdown

5

Ease of use

5

Value for money

4

Customer support

4

Functionality

Pros:

I relied greatly on Keap’s sales automation to assist me in nurturing the leads and taking them through a funnel without necessarily having to track them manually. The follow-up sequences in the emails ensured I did not lose contact and also sorted all the communication with the clients in one place.

Cons:

I observed some discrepancies arising from the synchronizing of the contact data from the web forms into the system. It did not always scan for new leads immediately and I had to refresh or double click entries before a campaign was able to run.

Vendor Response

Thank you so much for your thoughtful review! We're thrilled to hear that Keap's sales automation and email follow-up sequences have been valuable in helping you manage your leads and communication more efficiently. We also appreciate your feedback about the syncing delays with web form data. That’s definitely not the experience we aim to provide, and your input helps us identify where we can improve. Thanks again for being a part of the Keap community, we’re glad to have you with us!

Replied April 2025

Read More

LH

Luke H.

Verified reviewer

Banking

10000+ employees

Used daily for less than 12 months

Review source

Reviewed May 2025

Works well if you stay focused

4

Ratings Breakdown

5

Ease of use

4

Value for money

4

Customer support

5

Functionality

Pros:

I like most the way I can tag contacts and use those tags to trigger actions. For example, when I mark someone as “check-in due,” it automatically adds a task and a reminder for the week after

Cons:

But some things feel too hidden or not direct. It takes too many steps to create a basic automation.

Vendor Response

Hello Luke, Thanks for taking the time to leave a review! We're glad to hear that you've utilized automation and that it's working well for you! We also appreciate the feedback on automation set up! Our team is actively working on improving the builder to help balance ease of use without compromising any of the automation power we're known for!

Replied May 2025

Read More

AR

Anthony R.

Verified reviewer

Retail

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed April 2025

Provided smart CRM system that manages my lead flow

4

Ratings Breakdown

4

Ease of use

4

Value for money

5

Customer support

5

Functionality

Pros:

Keap conveniently delivered automated lead capture and the campaign building tools also impressed me significantly. The res section of Keap was proving that once I linked my landing page, tagging fresh contacts as well as triggering email streams were possible. They have helped in cutting my amount of manual input to a great deal.

Cons:

One downside is that the appointment scheduling tool can link with other external calendar applications. I set up a few meetings to have two concurrent calls and when that did not sync I lost some form of communiqué with my client temporarily.

Vendor Response

Thank you so much for sharing your experience! We're thrilled to hear that Keap’s automation tools and campaign builder have helped streamline your lead flow and reduce manual work! That’s exactly what we aim for. We appreciate your feedback on the appointment scheduling tool as well. We're sorry to hear about the calendar sync issue and understand how frustrating that must have been. We’re continuously working to improve our integrations and scheduling features, and feedback like yours helps us prioritize updates that matter most to our users. If you'd be open to it, our support team would be happy to take a closer look! Thanks again for being a Keap customer and for helping us improve! 💚

Replied April 2025

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SF

Sarah F.

Verified reviewer

Hospitality

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed July 2025

Easy Access

5

Great! I found Keap super handy for handle clients relations and marketing automations, which makes it a solid tool for businesses that want to keep all their client talks in one single place.

Ratings Breakdown

4

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

The automation tools are pretty good, it keeps the workflow smooth. It gives loads of customisation data and i feel like it packs a bunch of areas a company might need help with right inside one app.

Vendor Response

Hello Sarah, We're happy to hear that you've found Keap to be handy and that it's keeping your workflows smooth. Thank you for taking the time to leave a review.

Replied July 2025

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## Keap FAQs

-   What does Keap cost?
    
    Keap pricing starts at $249 per month (billed annually) or $299 per month (billed monthly) for 1,500 contacts and two user licenses. Additional users cost $39 monthly. The platform includes a 14-day free trial with no credit card required, though usage is limited to 25 email sends and excludes payment processing. A required one-time $500 implementation package includes onboarding support, automation setup, data migration, and strategic coaching. Text marketing is available for $9 per month after the trial.
    
-   Does Keap integrate with other software?
    
    Yes, Keap connects with over 5,000 apps through its integrations marketplace and third-party tools like Zapier. Popular integrations include Gmail, Outlook, QuickBooks, Shopify, WordPress, Zoom, and Calendly. The platform also offers API access for custom integrations. Most integrations can be set up without coding and are easily configured through Keap’s user interface. Key business tools like PayPal, Stripe, LeadPages, and various social media platforms are also supported.
    
-   Is Keap suitable for eCommerce businesses??
    
    Keap includes built-in eCommerce functionality without requiring third-party integrations for online sales. The platform handles invoice creation, payment processing, recurring billing, promotional codes, and subscription management. Users can create checkout forms, set up one-click upsells, and automate post-purchase sequences. Keap integrates with major payment processors, including PayPal, Stripe, and Venmo, for flexible payment options.
    
-   How does Keap compare to other CRM platforms?
    
    Keap is priced higher than competitors like HubSpot or Zoho CRM, but its all-in-one approach consolidates tools that typically require multiple subscriptions. Unlike contact-focused CRMs, Keap emphasizes marketing automation and includes built-in eCommerce tools. The platform offers comprehensive automation features but may lack advanced customization of enterprise solutions.
    

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