PinPointe Software


 

PinPointe is a cloud-based email marketing tool that helps small, midsize and large enterprises create, distribute and analyze their email marketing campaigns. 

PinPointe allows users to create email campaigns from a library of over 1,000 ready-to-use templates and automates email scheduling and trigger campaigns.

This solution helps target audience segments by combining behavioral information, demographics and other custom fields. It also has real-time analytics to track Twitter streams and inbound marketing results.

Users can add buttons that allow audiences to follow, like and share email marketing campaigns. Other features include drag-and-drop editors, campaign statistics, spam checkers, lead capture forms and integration with third-party applications.

PinPointe can be accessed on desktops and mobile devices and is ReturnPath certified. Customers include Philips, Nikon, Northrop Grumman, IEEE and Voxeo, among others.

 

PinPointe - Analytics and insights
 
  • PinPointe - Analytics and insights
    Analytics and insights
  • PinPointe - Automated emails
    Automated emails
  • PinPointe - Email bounce processing
    Email bounce processing
  • PinPointe - Personalized email campaigns
    Personalized email campaigns
  • PinPointe - Spam checker
    Spam checker
Supported Operating System(s):
Web browser (OS agnostic)

38 Reviews of PinPointe

Showing 1-20 of 38

 

Start your review of PinPointe

Click to start
https://www.softwareadvice.com/email-marketing/pinpointe-review/


December 2017

December 2017

Amazing !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's fast . Works well with other programs . My admin loves it . He says it's very easy and fast to use.

Review Source: Capterra
 

Vincent from Self-Employed

November 2017

November 2017

Great Product - With Excellent Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use it for sales of my product and advertising my loan programs to realtors all over the state of Florida.

Pros

I have used the Pinpointe Product for over a year and I have have a great experience and wonderful results. An error on my part and a change to my account had me ready to cancel. When i explained my problem to (cust rep). He not only straitened out my problem, but showed me how to get better results from my campaigns. He not only called back promptly, but suggested solutions I had not considered. I just want to say thank you to rep and Pinpointe.

Cons

The only change I would make is to have a speed control on sending out email campaigns. I find the slower they are sent during a day, the better response.

Review Source: Capterra
 


November 2017

November 2017

Get enterprise features for a fraction of the cost

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The user interface is simple yet flexible -- making it easy for an email novice to upload a list and send an email within minutes. For advanced email users, the system has the sophistication you need to handle most any type of email. The Pinpointe team has been great to work with and they respond to email inquires promptly -- many times within the hour.

Cons

Limited access control on a per user basis -- but I hear they are working on this feature. The team has been very receptive to new feature requests.

Review Source: Capterra
 


November 2017

November 2017

Pinpointe is perfect for creating emails that outperform the competition because of higher deliverability rates, pre-flight tools & robust reporting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have worked with Pinpointe for over 6 years and they have always been super responsive to our needs. The UI is logical and easy to use with extraordinary reporting and statistics. Their support team is extremely helpful and knowledgeable with responses generally received within an hour. The deliverability is also better than any other system we have tested and they include great testing tools allowing for multi-variant/split testing. My favorite tool is the inbox preview which shows you 25+ inboxes and includes a pre-flight spam checker.

Currently I am using their Enterprise edition which allows me to create dedicated sub accounts with an administrator account and additional configuration options. I have 3 of my clients on the platform and all of them are very impressed with the delivery and reporting they are receiving.

Cons

They don't have a price point that is competitive for small senders, nor do they have a free account. Their target is higher volume and Enterprise

The Campaign Builder is very easy to use and intuitive, however I would like to see additional templates added or more options for layouts within these templates.

Review Source: GetApp
 


November 2017

November 2017

I use Pinpointe for multiple small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Email inbox preview, drag and crop creator, A/B testing tools. Email deliverability is very good and their IP addresses have a good sender reputation.

Cons

I wish they had phone support, but their chat support is very good and they will call you for advanced issues.

Review Source: Capterra
 

Richard from NEWS USA
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

The support staff cut to the chase and kept me as a customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Targeted email list of editors we have known for years and this helps us stay on top of any changes.

Pros

Today's customer support is better than before...in years past it was like a fetch game..it was so refreshing to be called back and when I called back him answered and helped me directly.
Kudos Pinpointe.

Cons

It's always tough to call and cancel with a long term vendor and The support staff helped me look on how we could stay since our use level had changed and the choice was to move to only what we needed and to stay with pinpointe.

Review Source: Capterra
 

Jose from AdvisorHUB Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Don't look for another email service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great UI that makes it easy to send emails and follow up with clients for reporting. Support is always extremely helpful. You typically get a reply within an hour and the support staff is​ ​​very ​knowledgeable ​

Cons

Pinpointe doesn't have a price point for small senders or a free account. Pinpointe targets higher volume senders and Enterprises.

Review Source: GetApp
 

Christopher from Cre8tiveCoder

October 2017

October 2017

Recommend to all my clients, easy to use, easy to setup, super helpful team, very responsive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Background: I'm a freelance developer who does a lot of web development for companies, usually working with marketing. As such, I get a lot of requests about tools they can use for email marketing, SEO, etc. Pinpointe is my number one recommendation for email marketing.

- The UI is easy to use and the system has a very simple interface
- Statistics reporting is thorough and provides a lot of information (they are adding more with each update)
- Support is helpful. You usually get a reply within an hour and the support staff have the ability to escalate issues quickly to the development team. I've never run into an issue that they couldn't help me workaround until officially fixed.
- Deliverability has been better than other systems I've tested
- Great range of tools for improving send results - split testing, inbox previewing, spam checker
- Has an Enterprise option (at least one of my clients specifically requested this and uses it)

Cons

The biggest drawbacks I've heard from my clients is that Pinpointe doesn't have a price point for small senders (eg sending only a few emails a month), nor a free account for VERY small senders. They are great for large volume and enterprise senders though.

Also, they offer a WYSIWYG and a drag-and-drop campaign builder. The drag-and-drop builder is fun to use and is really true to what you see on the screen, but it could use some additional templates.

Review Source: Capterra
 


October 2017

October 2017

gave us exactly what we needed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great testing tools to help improve results - multi-variant /split testing, inbox preview in 25+ inboxes and pre-flight spam checker
High quality, informative, statistics and reporting
Support is helpful. You typically get a reply within an hour and the support staff is very knowledgeable.

Review Source: Capterra
 

Alex from General Networks Corporation
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Easy to use. Fantastic for tracking email campaigns!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

The best features for me personally are the analytics and reporting tools of how to get statistics on the email campaign. To find out how many bounces, unsubscribes, opens, and clicks is an added plus for me to use for following up with a contact. The ability to extract the metrics to an excel file is very helpful to upper management.

Cons

Depending on the amount, when I am in the middle of uploading a list of contacts I get bumped out and have to submit a request to increase my dataset.

Review Source: Capterra
 

Linda from Consortium Networks

October 2017

October 2017

Excellent tool for email campaigns, tracking stats, tracking event registrations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to track email campaigns stickiness. Great tool for registration tracking. Downloadable statistically information.

Pros

logical UI / easy to use
Great stats and reporting
Support is helpful. You typically get a reply within an hour and the support staff is knowledgeable - not the traditional
Scaleable tool.

Very comprehensive. Lots of flexibility and details.

Cons

Need to utilize in more of daily marketing initiatives.

Review Source: Capterra
 

Dana from Cleveland Equipment
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Pinpointe has professional templates that are easily modified to our needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use, peace of mind. It makes mass emailing painless and worry free.

Pros

Mass mailings are painless and take only minutes to compose. Pinpoint does all the work and manages all the emails, bounces etc.

Cons

template codes can be a little bulky when attempting to modify key template layout components not editable in the dashboard.

Review Source: Capterra
 

Jeremy from IBMC College
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Simple and reliable email marketing for our school.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The reporting provided is awesome to check out the effectiveness of your email campaign. Creating different lists of contacts is easy too.

Cons

It would be nice to have more options in terms of conditional sending... instead of breaking down one long list into several lists, create one list and have a second column dictate the action taken.

Review Source: Capterra
 

Justina from Junior Blind
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Easy to use with a lot of great features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great quality product at a very reasonable cost.

Pros

The software is intuitive and is easy for all of our staff to use. My favorite part about the software is being able to immediately see who has been rejected from list uploads and why (previous hard bounces, known spam, unsubscribes, etc.). This was not something that we were seeing on our former email service provider.

Cons

There is very little communication between PinPointe and its customers. We don't get emails regarding new features when they come out; we only know about them once they've been implemented into the system or if we manually go online and look for the information on their help site. We also dislike the fact that customer service is via email only. Sometimes, it's much easier to explain a challenge to someone over the phone rather than email, where it can take a few days of back and forth to respond.

Review Source: Capterra

  Response: Pinpointe On-Demand, Pinpointe

Date: October 2017

October 2017

 

Hello Justina - thank you for your feedback. We have live chat available directly within Pinpointe - just click the 'Live Chat' tool. If an item is complicated a support agent will call to discuss. - Hope that helps!

 

Emerson from Word Mechanics
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Good for B2B email

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Consistent performance and a professional attitude.

Pros

It's easy to broadcast to different segments and set up specialized lists. Tough spam checking. Detailed reporting.

Cons

No multiple-list selection for subscription forms. Some subscription and auto-respond forms unresponsive with Joomla websites.

Review Source: Capterra
 

Nancy from Trail Run Events LLC
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

In my third year just sending simple emails and still having trouble with some of the elements.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have a hard time coming up with something because I always seem to encounter some kind of difficulty. I just don't think it's newbie user friendly.

Cons

When I first signed up in 2015, I was receiving telephone support but sometime since then, they have dropped the phone support unless I up my subscription. :-(

Review Source: Capterra

  Response: Pinpointe On-Demand, Pinpointe

Date: October 2017

October 2017

 

Hello - I hope we can resolve your support experience. We offer a free live 1 on 1 training session for all customers - drop us a note at support.
Also live chat is available during business hours within Pinpointe. A support agent will call if the issue is complicated. Cheers!

 

andrew from coffeeam.com
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

limited ability to send targeted emails out based on purchasing history

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the program is easy to use and is cost effective. I would like to get our open rates and click-through-rates up though.

Cons

inability to segment list and send targeted emails. I also do not like the format of the date as it makes it hard to sort data in Excel

Review Source: Capterra
 

Stephen from Walsh, Gallegos, Trevino, Russo, & Kyle PC
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Long Time Satisifaction

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use this to communicate with our clients so it is mission critical to us. We have lots of clients depending on keeping them informed about events in educational law.

Pros

My company has used Pinpointe for a long time. We are very satisfied with its performance and value. The software is pretty easy to use. You can set and forget your campaigns - it is that easy!

Review Source: Capterra
 

Bill from Entitle Direct Group, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

I've used many email/marketing automation tools and Pinpointe is powerful yet easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a small company with limited budget and cannot afford to spend a lot of money. Pinpointe allows us to have a high-end, professional marketing automation tool.

Pros

Pinpointe is intuitive to use right out of the box! You don't need hours and hours of training to get started. It's a powerful and easy to use email marketing / marketing automation tool.

Cons

The whole database, list and segment thing can be a little confusing and overwhelming. I'd like to see this made easier or more, detailed tutorials on this section of Pinpointe.

Review Source: Capterra
 

Lindsey from ATS
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Easy to use. Worth the money. Helping to grow our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Pinpointe is so easy to use that switching from another provider to Pinpointe was a breeze. It takes only minutes to set up a campaign.

Cons

If there is an issue or error with the software it sometimes can take awhile before you get a response.

Review Source: Capterra