About Pinpointe

PinPointe is a cloud-based email marketing tool that helps small, midsize and large enterprises across various industry verticals to create, distribute, analyze and manage their email marketing campaigns.

PinPointe allows users to create email campaigns from a library of premade templates and automates email scheduling and trigger campaigns. The solution helps users to target audience segments by combining behavioral information, demographics and other custom fields. It also features real-time analytics, which allows users to track Twitter streams and inbound marketing results.

Additionally, PinPointe helps users to add buttons that allow audiences to follow, like and share email marketing campaign elements. Other featur...


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Supported Operating System(s):

Web browser (OS agnostic)

51 Reviews of Pinpointe

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(36)

36

4 stars

(12)

12

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 51 results

February 2021

Emerson from Stone Update

Verified Reviewer

Company Size: 2-10 employees

Industry: Publishing

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2021

Solid email delivery for B2B market

I've been using it for more than six years and it hasn't failed yet. Consistent in delivery and virtually no down time.

Pros

-- Timed distribution. Allows us to delivery at certain time (0900) anywhere in the world. -- Limitless segmentation of lists to target users by region, frequency of opens, type, business, etc. -- Easy search of databases. -- Easy downloading of databases. -- Easy handling of graphic elements. -- Good selection of adaptable templates. -- Quick to send 1,000+ emails.

Cons

-- It could use an intermediate tier of pricing.

Reasons for Choosing Pinpointe

It seemed better for business and I could adapt it to my own database better.

Reasons for Switching to Pinpointe

Previous product wasn't as adaptable and far too pricey for larger delivery audience.

December 2020

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2020

Outstanding customer service and tech support

Pros

We have used many ESPs over my tenure with this company, and Pinpointe has by far the most responsive and easy to work with tech support in the industry. Multiple options are available for you to reach out to them, including site chat. I've never had to wait long to receive a thorough explanation, fix, and/or walk-through from the team regarding any issues I've bumped up against.

Cons

I would like to be able to edit the HTML regardless of which editor I am using.

Reasons for Switching to Pinpointe

Emma was lacking many of the features that we wanted to implement.

June 2021

Matt from Source Group

Company Size: 11-50 employees

Industry: Publishing

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Versatile and Comprehensive

Pintpointe on demand allows us to be nimble and responsive. It does this by saving us time and allowing us to engage faster and better than before.

Pros

The best part about Pinpointe is that it allows my company to generate revenue and keep contact information at the same time. Please it has comprehensive reporting that allows us to make meaningful changes to our campaign.

Cons

So far, I haven't found anything I don't like, which the expectation that I can only have one "segment" per contact. Other than that, Pinpointe has exceeded my expecations.

Reasons for Switching to Pinpointe

the cost-benefit was amazing and we didn't lose any features.

September 2017

andrew from coffeeam.com

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

2.0

September 2017

limited ability to send targeted emails out based on purchasing history

Pros

the program is easy to use and is cost effective. I would like to get our open rates and click-through-rates up though.

Cons

inability to segment list and send targeted emails. I also do not like the format of the date as it makes it hard to sort data in Excel

March 2021

Rob from iwerk

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Pinpointe Flexibility, Expertise and Customer Service

Pinpointe was selected as a mass mail service that could protect our client from mail-related domain damage while adding mail campaign metrics and a very intuitive user interface. The metrics and reporting tools were an unexpected plus. They are used by our team and be client end users to optimize their mail campaigns.

Pros

We appreciated the flexibility the Pinpointe team provided to create a plan that worked best for our client. Throughout the sales, setup and maintenance processes we always found exceptional availability from the team. They lead with excellent customer service and that has never left the business relationship. Whether we were discussing initial setup, customization with APIs, or metrics and reporting Pinpointe always brought a high level of expertise that matched our needs.

Cons

We really do not have any negative experience to share.

Reasons for Choosing Pinpointe

The key differentiators that drove the choice to use Pinpointe were cost, customer service, intuitive platform.