PinPointe Software


 

PinPointe is a cloud-based email marketing tool that helps small, midsize and large enterprises create, distribute and analyze their email marketing campaigns. 

PinPointe allows users to create email campaigns from a library of over 1,000 ready-to-use templates and automates email scheduling and trigger campaigns.

This solution helps target audience segments by combining behavioral information, demographics and other custom fields. It also has real-time analytics to track Twitter streams and inbound marketing results.

Users can add buttons that allow audiences to follow, like and share email marketing campaigns. Other features include drag-and-drop editors, campaign statistics, spam checkers, lead capture forms and integration with third-party applications.

PinPointe can be accessed on desktops and mobile devices and is ReturnPath certified. Customers include Philips, Nikon, Northrop Grumman, IEEE and Voxeo, among others.

 

PinPointe - Analytics and insights
 
  • PinPointe - Analytics and insights
    Analytics and insights
  • PinPointe - Automated emails
    Automated emails
  • PinPointe - Email bounce processing
    Email bounce processing
  • PinPointe - Personalized email campaigns
    Personalized email campaigns
  • PinPointe - Spam checker
    Spam checker
Supported Operating System(s):
Web browser (OS agnostic)

28 Reviews of PinPointe

Showing 1-20 of 28

 

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Linda from Consortium Networks

October 2017

October 2017

Excellent tool for email campaigns, tracking stats, tracking event registrations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Easy to track email campaigns stickiness. Great tool for registration tracking. Downloadable statistically information.

Pros

logical UI / easy to use
Great stats and reporting
Support is helpful. You typically get a reply within an hour and the support staff is knowledgeable - not the traditional
Scaleable tool.

Very comprehensive. Lots of flexibility and details.

Cons

Need to utilize in more of daily marketing initiatives.

Source: Capterra
 

Dana from Cleveland Equipment
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Pinpointe has professional templates that are easily modified to our needs.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Ease of use, peace of mind. It makes mass emailing painless and worry free.

Pros

Mass mailings are painless and take only minutes to compose. Pinpoint does all the work and manages all the emails, bounces etc.

Cons

template codes can be a little bulky when attempting to modify key template layout components not editable in the dashboard.

Source: Capterra
 

Jeremy from IBMC College
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Simple and reliable email marketing for our school.

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
Usability
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Pros

The reporting provided is awesome to check out the effectiveness of your email campaign. Creating different lists of contacts is easy too.

Cons

It would be nice to have more options in terms of conditional sending... instead of breaking down one long list into several lists, create one list and have a second column dictate the action taken.

Source: Capterra
 

Justina from Junior Blind
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Easy to use with a lot of great features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Great quality product at a very reasonable cost.

Pros

The software is intuitive and is easy for all of our staff to use. My favorite part about the software is being able to immediately see who has been rejected from list uploads and why (previous hard bounces, known spam, unsubscribes, etc.). This was not something that we were seeing on our former email service provider.

Cons

There is very little communication between PinPointe and its customers. We don't get emails regarding new features when they come out; we only know about them once they've been implemented into the system or if we manually go online and look for the information on their help site. We also dislike the fact that customer service is via email only. Sometimes, it's much easier to explain a challenge to someone over the phone rather than email, where it can take a few days of back and forth to respond.

Source: Capterra
 

Emerson from Word Mechanics
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Good for B2B email

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Consistent performance and a professional attitude.

Pros

It's easy to broadcast to different segments and set up specialized lists. Tough spam checking. Detailed reporting.

Cons

No multiple-list selection for subscription forms. Some subscription and auto-respond forms unresponsive with Joomla websites.

Source: Capterra
 

Nancy from Trail Run Events LLC
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

In my third year just sending simple emails and still having trouble with some of the elements.

Ease-of-use

Functionality

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Pros

I have a hard time coming up with something because I always seem to encounter some kind of difficulty. I just don't think it's newbie user friendly.

Cons

When I first signed up in 2015, I was receiving telephone support but sometime since then, they have dropped the phone support unless I up my subscription. :-(

Source: Capterra
 

andrew from coffeeam.com
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

limited ability to send targeted emails out based on purchasing history

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

the program is easy to use and is cost effective. I would like to get our open rates and click-through-rates up though.

Cons

inability to segment list and send targeted emails. I also do not like the format of the date as it makes it hard to sort data in Excel

Source: Capterra
 

Stephen from Walsh, Gallegos, Trevino, Russo, & Kyle PC
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Long Time Satisifaction

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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We use this to communicate with our clients so it is mission critical to us. We have lots of clients depending on keeping them informed about events in educational law.

Pros

My company has used Pinpointe for a long time. We are very satisfied with its performance and value. The software is pretty easy to use. You can set and forget your campaigns - it is that easy!

Source: Capterra
 

Bill from Entitle Direct Group, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

I've used many email/marketing automation tools and Pinpointe is powerful yet easy to use.

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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We are a small company with limited budget and cannot afford to spend a lot of money. Pinpointe allows us to have a high-end, professional marketing automation tool.

Pros

Pinpointe is intuitive to use right out of the box! You don't need hours and hours of training to get started. It's a powerful and easy to use email marketing / marketing automation tool.

Cons

The whole database, list and segment thing can be a little confusing and overwhelming. I'd like to see this made easier or more, detailed tutorials on this section of Pinpointe.

Source: Capterra
 

Lindsey from ATS
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Easy to use. Worth the money. Helping to grow our business

Ease-of-use

Functionality

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Value for Money

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Pros

Pinpointe is so easy to use that switching from another provider to Pinpointe was a breeze. It takes only minutes to set up a campaign.

Cons

If there is an issue or error with the software it sometimes can take awhile before you get a response.

Source: Capterra
 

Lana from Zobrist Consulting Group

September 2017

September 2017

Pinpointe is very easy to use. We haven't had many issues but their team is helpful in resolving the

Ease-of-use

Functionality

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Ease-of-use
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Pros

Great tool that give you the ability to email a huge number of contact with no extra steps and take out unsubscribed contacts.

Cons

Not sure at this point, however more features overall in creating email campaign might be helpful.
.

Source: Capterra
 

Paul from DRV Tech
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Compared to other email services PinPointe was bar for the better one.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Save a lot lot lot of time (and some money)

Pros

1. I like the amount of detail reporting.
2. I like when importing new contacts that they are checked against some PinPointe master lists to ensure the best deliverability.

Cons

The reporting, when exporting Summary Statics there are no totals for all the exported lines.
2. There is no way to verify I have no duplicates in my Segments
3. I have to use a RandomId to email to only a portion of my list.
I would like the ability to say send x thousands per day until the whole list is emailed (excluding weekends and holidays)

Source: Capterra
 

Nikunj from Innovaccer
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Ease of use and good response rate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support
Pros

The reponse rate what really good. Also the reports were exactly i am looking for. The editor is also pretty good and easy to use.

Cons

There are bugs sometimes now and then and yo reach out to support is a task. Sometimes it takes days to get a fruitful response.

Source: Capterra
 

steven from Losasso
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
Support

I was able to send out email marketing using this software

Pros

The product is very intuitive and easy to use. It does not take very long to get a grasp of the product.

Cons

Not sure if it was my connection or what but sometimes it seemed to lag a little bit. I also wish there were more templates.

Source: Capterra
 

Eric from Retractableawnings.com Inc.

September 2017

September 2017

Great easy to use dashboard and overall good experience as a long time client

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support
Pros

Easy to use and add social, heat maps and website analytics with great customer support! Also allows to target with precision using behavioral information

Cons

Would like more features and a lower monthly cost like other low-cost vendors

Source: Capterra
 

Lolita from Silicon Valley Accountants
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

We have been using Pinpointe for our email marketing efforts since 2011.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use this software constantly to promote our different educational offerings as well as to reach our client base with unique messaging. It is easy to train someone on how to use the platform and the service is very reliable.

Pros

Pinpointe is a complete service with practical tools and options, analytics, and comprehensive functionality. We've had many different needs over the past six years and Pinpointe has been able to address them all. The support is a great feature too as the Pinpointe team is responsive and helpful.

Cons

There is really not anything I would consider as a shortfall with Pinpointe except that sometimes the WYSIWYG editor is not as friendly as it could be. I think this is the case across the board and not anything unique to Pinpointe.

Source: Capterra
 

Ben from Five Element TCM Supply
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Easy to use. Nice templates

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Pros

The WYSIWYG and template builder are very nice. Good analytics. It's priced competitively as well.

Cons

Emails sometimes don't look good in every browser. Support is only by email. I wish there was phone support.

Source: Capterra
 

Ayla from ISA
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Pinpointe has a great builder, and the the account manager is fun to work with.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
Value
Support
Pros

The Builder and their constant work to improve the overall program. We use them because they also have a wysiwyg available to be able to work with code.

Cons

They system can be glitchy at times as they update their program, the customer service is not on a chat or available for phone, so you have to wait 2-3 hours before you get a response most of the time. Their list and unsubscribe system is still being improved. Have to find of work arounds to get some other things done.

Source: Capterra
 

Aaron from Dajcor Aluminum Ltd.
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Any time i have a question, pinpointe is very quick in solving my problem.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Support

Branded messages out to our customers

Pros

Very quick and inexpensive. Have not had a problem to date with efficiently getting my message across to all leads.

Cons

Sometimes a little more technical than what an amateur user may be able to handle. May be beneficial to add some more templates.

Source: Capterra
 


October 2014

October 2014

Great Product

Product Quality

Product Quality
Quality

We use Pinpointe as a first step in communicating with our broad audience. It is our first touch point in our email marketing strategy and an affordable compliment to our marketing automation software. After engaging our subscribers through Pinpointe, we push the most qualified and engaged prospects to our marketing automation platform, which we use for landing pages, lead routing lead scoring. This has not only allowed us to save a tremendous amount of money, but has simplified our email marketing processes.

Pros

Besides saving money and simplifying our email marketing processes, we have been very impressed with Pinpointe’s deliverability rates. We send several million emails a month and our deliverability rates with Pinpointe are over 98%. Pinpointe has secu

Source: GetApp