Rejoiner software


38 reviews(5.0/5)
38 reviews(5.0/5)

Rejoiner is a cloud-based email marketing solution designed for e-commerce companies and online retailers. The product helps users manage customer engagement and monitor cart-abandonment rates.

Rejoiner features retargeting email campaigns, which allows users to send customized emails to users who abandon online shopping carts. The software also offers browse abandonment campaigns, which enables users to send automated emails to customers who browse product and category pages before exiting the website. Users can also target customers who have viewed a specific product multiple times.

The abandonment-rate dashboard lets users track existing customers at different stages, such as checkout sessions and browsing products. The product also features cart regeneration, which takes customers to the selected cart by clicking a button in the abandonment email text. Win-back campaigns can also be sent to customers who have not visited the website for a specified period of time.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

38 Reviews of Rejoiner

Showing 1 - 20 of 38

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  • Marta from Truth In Aging

    Number of employees: 2-10 employees

    July 2018

    An excellent partnership

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Improved conversions

    Pros

    Working with the Rejoiner team has been like having an in-house partner to help grow our business. Customer support has offered expert strategic and technical insights to help us optimize our sales funnel. Over the last 6 months, revenue from our abandoned cart automation has grown. And now, after six months, we expanded our arrangement to include browse abandonment, a new welcome series, and a win-back campaign. We're looking forward to expanded growth with Rejoiner.

    The Rejoiner team is responsive to all requests and their support is strategic and creative as well as technical.

    Cons

    The reporting is a little too high level. It would be wonderful if the reports could give product level detail.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jasper from Frogger, LLC

    June 2018

    Great service that knows the ins and outs of the email marketing world

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We benefitted from Rejoiner's efficiency across all areas of their service.

    Pros

    Efficiency and attention to detail are at the forefront of everything Rejoiner does. Working with their team on our email campaigns over the past year has been essential for our growth and our return on investment with Rejoiner has been more than worthwhile.

    Cons

    I cannot think of anything negative to say about this software. Everything is easy to use and their metrics and reporting software is flawless.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Matt from Bully max

    Specialty: E-commerce

    Number of employees: 2-10 employees

    June 2018

    If you look at our top 10 sources of revenue in google analytics, rejoiner pops up twice.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Has consistently produced 30X ROI month after month. As an added bonus, the support team at rejoiner is as good as it gets.

    Cons

    There have been ZERO drawbacks. Since day one, everything has ran extremely smooth with rejoiner. .

    This review was submitted organically. No incentive was offered
    Review Source
  • Michael from Dynamic Home Decor

    March 2018

    Very Happy with Rejoiner Program!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Rejoiner has been an integral part of our marketing success for several years. They have advised and built many of the facets of our email marketing campaigns. They have also taken a lot of the guess work out of the process by using best practices based on past successes. The analytics speak for them themselves with a significant increase (28x!) in revenue attributed over the last 12 months to cart abandonment alone. I feel the entire team at Rejoiner has a vested interest in our continued success and growth.

    Cons

    Not really anything negative to say except with any "leap of faith" there are always budgetary concerns.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rodric from Coddict

    Number of employees: 11-50 employees

    March 2018

    Rejoiner is the best software we've found in its market. It's easy to use and got us results quickly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Rejoiner's recovering "lost" sales for us daily, contributing a considerable chunk to our bottom line every month.

    Pros

    We were surprised by how easy it was to integrate Rejoiner into our website. Just a few simple snippets and we could reach our visitors in ways we didn't think of before. Not only is the software great, but the team behind it is amazing. They assisted us with understanding their tools, QA'ing our own implementation & getting our cart abandonment campaigns online. It really seems like they have our success in mind, which makes sense, but is comforting at the same time.
    So far, the service's literally paying for itself with all the abandoned carts we're recovering.

    Cons

    Rejoiner's dashboard could use a bit of improvement, as some reports are hard to get. Nothing critical though (the important ones are there), I'm sure they'll improve it with time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Brent from Creedmoor Sports, Inc.

    Number of employees: 11-50 employees

    March 2018

    I was skeptical until we saw immediate results and even positive feedback from our customers!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We receive feedback from our customers and convert transactions that would have been previously abandoned.

    Pros

    The Rejoiner team implemented the system very quickly. They've helped build our content and been extremely responsive with our questions. Fine tuning was minimal, every concern we had was addressed immediately, and it's crazy to see how many people actually come back to finish the purchasing process after receiving an email. The Rejoiner program has also helped us to identify problems with our checkout that we had never noticed. Customers have emailed or called us after receiving Rejoiner emails and gave us feedback on why they were unable to finish the transaction. We were able to resolve the issue, save the sale, and prevent other customers from experiencing the same issue. The dashboard is also very easy to use and understand to track performance.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Anwar from TecTake GmbH

    March 2018

    Easy to setup. Great customer service. Very fair pricing. Definitely recommended!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Rejoiner comes with a thoughtful onboarding process that makes the setup very fast and easy. The customer service is awesome - very focused, fast and always looking for a solution that fits for us (even in case our request may be a bit strange and not always logical).

    The use of this webbased service is very simple and after 3 to 5 questions we were able to adapt campaigns and templates to our needs.

    Especially for us Rejoiner has an important advantage which is the extension for our shop system. (Magento). It was very easy to install and to configure.

    During the last months a couple of questions came up that have all been answered competently regardless if it was a technical question, a question about statistics or about the handling.

    We are very confident with the software and the service.

    Cons

    The interface is not international. English is the only language . A German language layer was cool.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Christopher from Prestwick House

    Number of employees: 11-50 employees

    March 2018

    An outstanding experience from day one!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    After adding Rejoiner to our marketing stack, we've seen tremendous growth in retention of abandoned carts. Rejoiner has been the most responsive vendor we have worked with; they made implementation a piece of cake. Quarterly business reviews also have been great at helping us evaluate progress and plan for the future.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Daniel from Greek U

    March 2018

    No Brainer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Sales!

    Pros

    Completely hands off. The Rejoiner team takes care of everything. It has also been a huge success for us right now.

    Cons

    My only con would be that I want to use the Rejoiner team for more of our email marketing. I can't wait for them to add transactional email support.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jasmina from Mother Dirt

    Number of employees: 11-50 employees

    November 2017

    Seamless lifecycle email marketing for growing brands

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    For about 9 months, we had been managing automated email campaigns in house. We quickly exceeded capacity and wanted to take things to the next level. Rejoiner was recommended to us and we found them very easy to work with. After an intro call, they had clear recommendations on where we could start and within the first couple months all our campaigns were already live and even more thoroughly built out. Their team understood our priorities and the balance of brand and performance. They listened well and incorporated it all into their drafts of copy and images. The iterations were minimal and as a third party service they understood our brand very quickly. Beyond the onboarding process, the campaigns immediately started delivering on revenue, and we have been continuing to work on improvements ever since.

    Pros

    Rejoiner has provided us with a seamless, integrated solution, while keeping a sensitivity to our personal look and tone. We have been impressed with how they've been able to craft content and design that's on brand combined with their real effort to meet our specific needs and timing.  They have great ideas that work, even if you sometimes don't think they will! Listen to them and you will likely be pleasantly surprised (as we have been). They are also highly responsive, organized, and very action-oriented.

    Cons

    Reporting could be more robust. Would love a real time dashboard for easier and self-serve access to stats (we hear this is in the works and very much are looking forward to it).

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Max from Lymphedema Products LLC

    Number of employees: 11-50 employees

    October 2017

    Rejoiner Provides Critical Components of an Effective E-Commerce Strategy!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Given that we are receiving a very respectable ROI, integration has been very easy, and performance is consistent, we see no negatives to Rejoiner.

    Pros

    Rejoiner provides the ability to retarget customers who have abandoned a shopping cart, have browsed specific products, or have browsed product categories without making a purchase. The software is very effective in identifying these customers. It then segments the customers and sends fully customized email communication in an effort to increase conversions. The sequence of email communication is iterative and logical, offering customers increasing incentives to convert with each subsequent email. Integration was extremely simple; we had all aspects of Rejoiner integrated within several hours. Additionally, Rejoiner ran several A/B tests for us to determine the most effect creative and copy for all of our email categories. This ensured the highest conversion rates for each stage of the retargeting funnels. Since integrating Rejoiner several years ago, we have seen conversion rates improve by over 20% as we have successfully brought many customers back to purchase who would otherwise have been lost. Given the increase in revenue attributable to Rejoiner, the cost of the service is a no-brainer for us.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Craig from ShearComfort Seat Covers Ltd.

    Number of employees: 11-50 employees

    October 2017

    Excellent product and great customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy, simple to use platform that allows us to remarket to cart abandoners Any concerns we had were only regarding technical troubleshooting and integration and were quickly resolved through great customer service.

    Pros

    Simple interface and easy to use. Was relatively simple to integrate into our custom built asp.net website.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kimi from 7th Floor Digital

    July 2017

    A true partner to their clients, innovative and effective

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Revenue! This service provides an amazing touchpoint for customers and they make it easy to implement and manage.

    Pros

    It works! I have been working with the Rejoiner team since 2015 and we have grown our client's triggered emails from one to six because we have seen such great success. The Rejoiner team is a full service shop - from strategy to build to management. They listen to the client and accommodate - but not at the expensive of their best practices. I've also enjoyed their flexibility and innovation. They are always bringing new ideas and working on improving results for their customers. As an agency it's so important to me to have vendors that are responsive and work with the individual needs of my clients, and Rejoiner does that. If you're looking for email marketing experts, you've found them!

    Cons

    I can't say I really have anything I dislike about this service. Maybe just that I wish I had added the other campaigns sooner!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sandra from Triumph International

    July 2017

    Easy to use, fabulous Team and Support, great Result!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Rejoiner had been recommended to us and we are extremely happy with their service. We implemented cart abandonment at the beginning of the year and the whole process, from set up, developing the creatives and execution couldn't have been any more positive. Since launching cart abandonment, Rejoiner has constantly provided us with recommendations to improve our campaigns and supported us with new ideas. As a result our conversion rate is going from strength to strength. I would recommend Rejoiner and their Team to everyone as they are absolutely fabulous to work with.

    Review Source: Capterra
  • Andrew from NOW Solutions

    Number of employees: 201-500 employees

    July 2017

    Making the complex look easy. Effective with a team who know what they're doing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our clients received significant revenue growth

    Pros

    We integrated Rejoiner into our clients' ecommerce websites. We conducted an extensive review of different solutions out there. Most solutions will take a % of sales as part of their fees but this created budget issues for our clients around attribution. With some many solutions trying to help close sales, which one is really doing the work? We liked that Rejoiner had fixed price service offerings at a very fair price with all the features offered by other solution providers.

    Their technical and management team have been pro-active with us and our clients. They help us all make the most out of the Rejoiner application but there is still a self service administration area which allows more technically minded customers to tweak their settings & campaigns.

    Our clients have been happy with the service and the ROI and revenue improvements resulting from implementing Rejoiner into their eCommerce suite of products.

    Cons

    The only thing we would say is there's so many features being developed, it's hard to stay across them and work out how to implement them effectively.

    Review Source: Capterra
  • Sandis from MoreNiche

    Number of employees: 11-50 employees

    June 2017

    Rejoiner saves our clients 1000's of dollars every week.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It was easy to integrate with our client shopping carts and we set up it in less than 2h and made first sale recoveries within hours.

    Pros

    It is "set and forget" system or you can explore range of segmentation rules and split testing to boost revenues even further. We are using on some accounts fully managed service and seen some great growth with conversion rates going up double digits.

    Cons

    For very small sites (making low number of sales) it might be costly but if there's decent number of daily sales then it is 100% sure to result in more completed purchases - both by assisting some and by saving ones that wouldn't have come back otherwise.

    Review Source: Capterra
  • Elish from Peak Design

    Number of employees: 11-50 employees

    June 2017

    Easily reachable one on one experience with people that really know what they're doing.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Automating email outreach to customers, helping to nurture them down the funnel and increase revenue. We also see a marked increase in Long Term Value of our customers from continued engagement through post purchase campaigns. Having direct access to a team of designers and coders that can quickly implement emails is great as well. We're a small company that doesn't have huge resources, so this last point is pretty important.

    Pros

    It's easy to structure and know that it's working. Their tech gives me straight numbers on revenue, ROI and potential gains. I like being able to easily grab a snapshot of my running campaigns and A/B Test on the fly. On that note, the effect is felt on the bottom line, measurably. That's more than I can say for other digital marketing platforms that promise the moon and then deliver crumbs.

    Cons

    Doesn't currently handle my newsletter and other list management needs, but I'm sure they'll fix that stuff. They're always coming out with new features.

    Review Source: Capterra
  • Niyati from LifeLock

    June 2017

    It's been a great experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We did not have an in-house platform for cart abandonment emails and needed something fast. This is where Rejoiner came into the picture. It's a quick and easy platform for deploying cart abandonment emails. Team is also very helpful.

    Cons

    Add more advance testing features.

    Review Source: Capterra
  • Jeremy from Legion Athletics

    Number of employees: 2-10 employees

    June 2017

    Great software, great customer service, super easy to set up and use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Increased revenue, and lots of time saved. No real cons, they're great at what they do. Workflow and communication is very efficient through basecamp, design, copy, and implementation happen very quickly.

    Pros

    No fluff. Just practical, useful features to increase your revenue. Also being the lone marketer here when we get started their ability to take care of all the implementation steps from design, copy, code, and technical support was incredibly helpful.

    They also provided great post-launch support in terms of ideas to improve the campaign, and same as in launch they fully executed all ideas, which led to increased performance from all the campaigns over time.

    Definitely recommend Rejoiner.

    Review Source: Capterra
  • Iztok from CarTarget Group

    June 2017

    Agile email automation / Great solution for cart abandonment

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great outsourcing solution for cart abandonment and other transactional email marketing. If you don't have the in-house resource, you can do it fast with Rejoiner. Most of all, you get the whole package (technical integration, email design, analytics, A/B testing). Teams is agile, knowledgeable and supportive.

    Review Source: Capterra
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