Rejoiner is a cloud-based email marketing solution designed for e-commerce companies and online retailers. The product helps users manage customer engagement and monitor cart-abandonment rates.

Rejoiner features retargeting email campaigns, which allows users to send customized emails to users who abandon online shopping carts. The software also offers browse abandonment campaigns, which enables users to send automated emails to customers who browse product and category pages before exiting the website. Users can also target customers who have viewed a specific product multiple times.

The abandonment-rate dashboard lets users track existing customers at different stages, such as checkout sessions and browsing products. The product also features cart regeneration, which takes customers to the selected cart by clicking a button in the abandonment email text. Win-back campaigns can also be sent to customers who have not visited the website for a specified period of time.



42 Reviews of Rejoiner

Overall rating

4.98 / 5 stars

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Showing 1 - 20 of 42 reviews

January 2019

Nicolas from ELF925

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Great Team and Product

Pros

Rejoiner is a very powerful tool with a lot of features for email marketing.

Cons

I would say the price was a bit above the mark.

December 2018

Erin from SFERRA Fine Linens

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Easy to Use, Effective, and High ROAS

When looking for an automated email vendor in late 2017, I stumbled upon Rejoiner, and immediately, they were quick to respond to all my emails and had an ease about them. On the technology and UX side, the tool seemed super intuitive and as advanced in terms of abandoned cart/browse as the Oracle software I was using in a previous role. The best part was that set up, creative and deployment were all handled by Rejoiner, and they were willing to expedite launch so that I could have these emails in place before Black Friday. A year later, they still have an ease about them - they really are the easiest vendor to work with. The team is super responsive, they turn around changes quickly, and are always willing to help. You can tell that being client focused is in the DNA of the team and is not just part of the sales process. The cost is incredibly reasonable, so this channel has the highest ROAS by far. I highly recommend Rejoiner!

Pros

Has all the technology and features you would expect
Easy to use interface
Super responsive team and service is end-to-end
High return on spend and great ROAS

Cons

Wish it were a full-service ESP
Greater integration with Magento so it could be used as a CRM tool

October 2018

Ricky from Mishimoto

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

October 2018

Great cart abandonment solution!

Pros

We were able to optimize our cart abandonment emails with Rejoiner, and were able to capture a great deal of revenue that would have otherwise been lost. The ability to set up a series of emails with varying incentives to encourage conversions is key to success.

Cons

We found no significant downsides to Rejoiner's system.

October 2018

Jaa from Next Day Blinds

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Great Product, Amazing Service!

What really makes Rejoiner standout is the team behind the scenes. Every member of the team has been amazing to work with! They have very much been an extension of my in-house team working with us to find solutions to our program needs and suggesting improvements and optimizations to each portion of the program to enhance performance and increase revenue. Their responsiveness and commitment to helping us improve program performance make the team and the tool invaluable to us.

Pros

The flexibility of the platform and the ability to trigger for different events surpasses a lot of the tools out there. The ability of the tool to customize the program for the user is amazing. Rejoiner has allowed us to personalize the messaging and put emphasis on the capabilities that we have in their location as well as based on their interest. That the tool is also easy to use has just been a bonus.

Cons

I like everything about the rejoiner platform.

July 2018

Marta from Truth In Aging

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

An excellent partnership

Improved conversions

Pros

Working with the Rejoiner team has been like having an in-house partner to help grow our business. Customer support has offered expert strategic and technical insights to help us optimize our sales funnel. Over the last 6 months, revenue from our abandoned cart automation has grown. And now, after six months, we expanded our arrangement to include browse abandonment, a new welcome series, and a win-back campaign. We're looking forward to expanded growth with Rejoiner.

The Rejoiner team is responsive to all requests and their support is strategic and creative as well as technical.

Cons

The reporting is a little too high level. It would be wonderful if the reports could give product level detail.

June 2018

Jasper from Frogger, LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Great service that knows the ins and outs of the email marketing world

We benefitted from Rejoiner's efficiency across all areas of their service.

Pros

Efficiency and attention to detail are at the forefront of everything Rejoiner does. Working with their team on our email campaigns over the past year has been essential for our growth and our return on investment with Rejoiner has been more than worthwhile.

Cons

I cannot think of anything negative to say about this software. Everything is easy to use and their metrics and reporting software is flawless.

June 2018

Matt from Bully max

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

If you look at our top 10 sources of revenue in google analytics, rejoiner pops up twice.

Pros

Has consistently produced 30X ROI month after month. As an added bonus, the support team at rejoiner is as good as it gets.

Cons

There have been ZERO drawbacks. Since day one, everything has ran extremely smooth with rejoiner. .

March 2018

Michael from Dynamic Home Decor

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Very Happy with Rejoiner Program!

Pros

Rejoiner has been an integral part of our marketing success for several years. They have advised and built many of the facets of our email marketing campaigns. They have also taken a lot of the guess work out of the process by using best practices based on past successes. The analytics speak for them themselves with a significant increase (28x!) in revenue attributed over the last 12 months to cart abandonment alone. I feel the entire team at Rejoiner has a vested interest in our continued success and growth.

Cons

Not really anything negative to say except with any "leap of faith" there are always budgetary concerns.

March 2018

Rodric from Coddict

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Rejoiner is the best software we've found in its market. It's easy to use and got us results quickly

Rejoiner's recovering "lost" sales for us daily, contributing a considerable chunk to our bottom line every month.

Pros

We were surprised by how easy it was to integrate Rejoiner into our website. Just a few simple snippets and we could reach our visitors in ways we didn't think of before. Not only is the software great, but the team behind it is amazing. They assisted us with understanding their tools, QA'ing our own implementation & getting our cart abandonment campaigns online. It really seems like they have our success in mind, which makes sense, but is comforting at the same time.
So far, the service's literally paying for itself with all the abandoned carts we're recovering.

Cons

Rejoiner's dashboard could use a bit of improvement, as some reports are hard to get. Nothing critical though (the important ones are there), I'm sure they'll improve it with time.

March 2018

Brent from Creedmoor Sports, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

I was skeptical until we saw immediate results and even positive feedback from our customers!

We receive feedback from our customers and convert transactions that would have been previously abandoned.

Pros

The Rejoiner team implemented the system very quickly. They've helped build our content and been extremely responsive with our questions. Fine tuning was minimal, every concern we had was addressed immediately, and it's crazy to see how many people actually come back to finish the purchasing process after receiving an email. The Rejoiner program has also helped us to identify problems with our checkout that we had never noticed. Customers have emailed or called us after receiving Rejoiner emails and gave us feedback on why they were unable to finish the transaction. We were able to resolve the issue, save the sale, and prevent other customers from experiencing the same issue. The dashboard is also very easy to use and understand to track performance.

March 2018

Anwar from TecTake GmbH

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Easy to setup. Great customer service. Very fair pricing. Definitely recommended!

Pros

Rejoiner comes with a thoughtful onboarding process that makes the setup very fast and easy. The customer service is awesome - very focused, fast and always looking for a solution that fits for us (even in case our request may be a bit strange and not always logical).

The use of this webbased service is very simple and after 3 to 5 questions we were able to adapt campaigns and templates to our needs.

Especially for us Rejoiner has an important advantage which is the extension for our shop system. (Magento). It was very easy to install and to configure.

During the last months a couple of questions came up that have all been answered competently regardless if it was a technical question, a question about statistics or about the handling.

We are very confident with the software and the service.

Cons

The interface is not international. English is the only language . A German language layer was cool.

March 2018

Christopher from Prestwick House

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

An outstanding experience from day one!

Pros

After adding Rejoiner to our marketing stack, we've seen tremendous growth in retention of abandoned carts. Rejoiner has been the most responsive vendor we have worked with; they made implementation a piece of cake. Quarterly business reviews also have been great at helping us evaluate progress and plan for the future.

March 2018

Daniel from Greek U

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

No Brainer

Sales!

Pros

Completely hands off. The Rejoiner team takes care of everything. It has also been a huge success for us right now.

Cons

My only con would be that I want to use the Rejoiner team for more of our email marketing. I can't wait for them to add transactional email support.

November 2017

Jasmina from Mother Dirt

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

Seamless lifecycle email marketing for growing brands

For about 9 months, we had been managing automated email campaigns in house. We quickly exceeded capacity and wanted to take things to the next level. Rejoiner was recommended to us and we found them very easy to work with. After an intro call, they had clear recommendations on where we could start and within the first couple months all our campaigns were already live and even more thoroughly built out. Their team understood our priorities and the balance of brand and performance. They listened well and incorporated it all into their drafts of copy and images. The iterations were minimal and as a third party service they understood our brand very quickly. Beyond the onboarding process, the campaigns immediately started delivering on revenue, and we have been continuing to work on improvements ever since.

Pros

Rejoiner has provided us with a seamless, integrated solution, while keeping a sensitivity to our personal look and tone. We have been impressed with how they've been able to craft content and design that's on brand combined with their real effort to meet our specific needs and timing.  They have great ideas that work, even if you sometimes don't think they will! Listen to them and you will likely be pleasantly surprised (as we have been). They are also highly responsive, organized, and very action-oriented.

Cons

Reporting could be more robust. Would love a real time dashboard for easier and self-serve access to stats (we hear this is in the works and very much are looking forward to it).

October 2017

Max from Lymphedema Products LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Rejoiner Provides Critical Components of an Effective E-Commerce Strategy!

Given that we are receiving a very respectable ROI, integration has been very easy, and performance is consistent, we see no negatives to Rejoiner.

Pros

Rejoiner provides the ability to retarget customers who have abandoned a shopping cart, have browsed specific products, or have browsed product categories without making a purchase. The software is very effective in identifying these customers. It then segments the customers and sends fully customized email communication in an effort to increase conversions. The sequence of email communication is iterative and logical, offering customers increasing incentives to convert with each subsequent email. Integration was extremely simple; we had all aspects of Rejoiner integrated within several hours. Additionally, Rejoiner ran several A/B tests for us to determine the most effect creative and copy for all of our email categories. This ensured the highest conversion rates for each stage of the retargeting funnels. Since integrating Rejoiner several years ago, we have seen conversion rates improve by over 20% as we have successfully brought many customers back to purchase who would otherwise have been lost. Given the increase in revenue attributable to Rejoiner, the cost of the service is a no-brainer for us.

October 2017

Craig from ShearComfort Seat Covers Ltd.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Excellent product and great customer service

Easy, simple to use platform that allows us to remarket to cart abandoners Any concerns we had were only regarding technical troubleshooting and integration and were quickly resolved through great customer service.

Pros

Simple interface and easy to use. Was relatively simple to integrate into our custom built asp.net website.

July 2017

Kimi from 7th Floor Digital

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

A true partner to their clients, innovative and effective

Revenue! This service provides an amazing touchpoint for customers and they make it easy to implement and manage.

Pros

It works! I have been working with the Rejoiner team since 2015 and we have grown our client's triggered emails from one to six because we have seen such great success. The Rejoiner team is a full service shop - from strategy to build to management. They listen to the client and accommodate - but not at the expensive of their best practices. I've also enjoyed their flexibility and innovation. They are always bringing new ideas and working on improving results for their customers. As an agency it's so important to me to have vendors that are responsive and work with the individual needs of my clients, and Rejoiner does that. If you're looking for email marketing experts, you've found them!

Cons

I can't say I really have anything I dislike about this service. Maybe just that I wish I had added the other campaigns sooner!

July 2017

Sandra from Triumph International

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Easy to use, fabulous Team and Support, great Result!

Pros

Rejoiner had been recommended to us and we are extremely happy with their service. We implemented cart abandonment at the beginning of the year and the whole process, from set up, developing the creatives and execution couldn't have been any more positive. Since launching cart abandonment, Rejoiner has constantly provided us with recommendations to improve our campaigns and supported us with new ideas. As a result our conversion rate is going from strength to strength. I would recommend Rejoiner and their Team to everyone as they are absolutely fabulous to work with.

July 2017

Andrew from NOW Solutions

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Making the complex look easy. Effective with a team who know what they're doing

Our clients received significant revenue growth

Pros

We integrated Rejoiner into our clients' ecommerce websites. We conducted an extensive review of different solutions out there. Most solutions will take a % of sales as part of their fees but this created budget issues for our clients around attribution. With some many solutions trying to help close sales, which one is really doing the work? We liked that Rejoiner had fixed price service offerings at a very fair price with all the features offered by other solution providers.

Their technical and management team have been pro-active with us and our clients. They help us all make the most out of the Rejoiner application but there is still a self service administration area which allows more technically minded customers to tweak their settings & campaigns.

Our clients have been happy with the service and the ROI and revenue improvements resulting from implementing Rejoiner into their eCommerce suite of products.

Cons

The only thing we would say is there's so many features being developed, it's hard to stay across them and work out how to implement them effectively.

June 2017

Sandis from MoreNiche

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Rejoiner saves our clients 1000's of dollars every week.

It was easy to integrate with our client shopping carts and we set up it in less than 2h and made first sale recoveries within hours.

Pros

It is "set and forget" system or you can explore range of segmentation rules and split testing to boost revenues even further. We are using on some accounts fully managed service and seen some great growth with conversion rates going up double digits.

Cons

For very small sites (making low number of sales) it might be costly but if there's decent number of daily sales then it is 100% sure to result in more completed purchases - both by assisting some and by saving ones that wouldn't have come back otherwise.