Rejoiner Software


 

Rejoiner is a cloud-based email marketing solution designed for e-commerce companies and online retailers. The product helps users manage customer engagement and monitor cart-abandonment rates.

Rejoiner features retargeting email campaigns, which allows users to send customized emails to users who abandon online shopping carts. The software also offers browse abandonment campaigns, which enables users to send automated emails to customers who browse product and category pages before exiting the website. Users can also target customers who have viewed a specific product multiple times.

The abandonment-rate dashboard lets users track existing customers at different stages, such as checkout sessions and browsing products. The product also features cart regeneration, which takes customers to the selected cart by clicking a button in the abandonment email text. Win-back campaigns can also be sent to customers who have not visited the website for a specified period of time.

 

Rejoiner - Revenue per email
 
  • Rejoiner - Revenue per email
    Revenue per email
  • Rejoiner - Segments
    Segments
  • Rejoiner - Email details
    Email details
  • Rejoiner - Campaigns
    Campaigns
  • Rejoiner - Site analytics
    Site analytics
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

28 Reviews of Rejoiner

Showing 1-20 of 28

 

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Max from Lymphedema Products LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Rejoiner Provides Critical Components of an Effective E-Commerce Strategy!

Ease-of-use

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Given that we are receiving a very respectable ROI, integration has been very easy, and performance is consistent, we see no negatives to Rejoiner.

Pros

Rejoiner provides the ability to retarget customers who have abandoned a shopping cart, have browsed specific products, or have browsed product categories without making a purchase. The software is very effective in identifying these customers. It then segments the customers and sends fully customized email communication in an effort to increase conversions. The sequence of email communication is iterative and logical, offering customers increasing incentives to convert with each subsequent email. Integration was extremely simple; we had all aspects of Rejoiner integrated within several hours. Additionally, Rejoiner ran several A/B tests for us to determine the most effect creative and copy for all of our email categories. This ensured the highest conversion rates for each stage of the retargeting funnels. Since integrating Rejoiner several years ago, we have seen conversion rates improve by over 20% as we have successfully brought many customers back to purchase who would otherwise have been lost. Given the increase in revenue attributable to Rejoiner, the cost of the service is a no-brainer for us.

Source: Capterra
 

Craig from ShearComfort Seat Covers Ltd.
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Excellent product and great customer service

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Easy, simple to use platform that allows us to remarket to cart abandoners

Any concerns we had were only regarding technical troubleshooting and integration and were quickly resolved through great customer service.

Pros

Simple interface and easy to use. Was relatively simple to integrate into our custom built asp.net website.

Source: Capterra
 

Kimi from 7th Floor Digital

July 2017

July 2017

A true partner to their clients, innovative and effective

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Revenue! This service provides an amazing touchpoint for customers and they make it easy to implement and manage.

Pros

It works! I have been working with the Rejoiner team since 2015 and we have grown our client's triggered emails from one to six because we have seen such great success. The Rejoiner team is a full service shop - from strategy to build to management. They listen to the client and accommodate - but not at the expensive of their best practices. I've also enjoyed their flexibility and innovation. They are always bringing new ideas and working on improving results for their customers. As an agency it's so important to me to have vendors that are responsive and work with the individual needs of my clients, and Rejoiner does that. If you're looking for email marketing experts, you've found them!

Cons

I can't say I really have anything I dislike about this service. Maybe just that I wish I had added the other campaigns sooner!

Source: Capterra
 

Sandra from Triumph International

July 2017

July 2017

Easy to use, fabulous Team and Support, great Result!

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Pros

Rejoiner had been recommended to us and we are extremely happy with their service. We implemented cart abandonment at the beginning of the year and the whole process, from set up, developing the creatives and execution couldn't have been any more positive. Since launching cart abandonment, Rejoiner has constantly provided us with recommendations to improve our campaigns and supported us with new ideas. As a result our conversion rate is going from strength to strength. I would recommend Rejoiner and their Team to everyone as they are absolutely fabulous to work with.

Source: Capterra
 

Andrew from NOW Solutions
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Making the complex look easy. Effective with a team who know what they're doing

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Our clients received significant revenue growth

Pros

We integrated Rejoiner into our clients' ecommerce websites. We conducted an extensive review of different solutions out there. Most solutions will take a % of sales as part of their fees but this created budget issues for our clients around attribution. With some many solutions trying to help close sales, which one is really doing the work? We liked that Rejoiner had fixed price service offerings at a very fair price with all the features offered by other solution providers.

Their technical and management team have been pro-active with us and our clients. They help us all make the most out of the Rejoiner application but there is still a self service administration area which allows more technically minded customers to tweak their settings & campaigns.

Our clients have been happy with the service and the ROI and revenue improvements resulting from implementing Rejoiner into their eCommerce suite of products.

Cons

The only thing we would say is there's so many features being developed, it's hard to stay across them and work out how to implement them effectively.

Source: Capterra
 

Sandis from MoreNiche
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Rejoiner saves our clients 1000's of dollars every week.

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It was easy to integrate with our client shopping carts and we set up it in less than 2h and made first sale recoveries within hours.

Pros

It is "set and forget" system or you can explore range of segmentation rules and split testing to boost revenues even further. We are using on some accounts fully managed service and seen some great growth with conversion rates going up double digits.

Cons

For very small sites (making low number of sales) it might be costly but if there's decent number of daily sales then it is 100% sure to result in more completed purchases - both by assisting some and by saving ones that wouldn't have come back otherwise.

Source: Capterra
 

Elish from Peak Design
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Easily reachable one on one experience with people that really know what they're doing.

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Automating email outreach to customers, helping to nurture them down the funnel and increase revenue. We also see a marked increase in Long Term Value of our customers from continued engagement through post purchase campaigns. Having direct access to a team of designers and coders that can quickly implement emails is great as well. We're a small company that doesn't have huge resources, so this last point is pretty important.

Pros

It's easy to structure and know that it's working. Their tech gives me straight numbers on revenue, ROI and potential gains. I like being able to easily grab a snapshot of my running campaigns and A/B Test on the fly. On that note, the effect is felt on the bottom line, measurably. That's more than I can say for other digital marketing platforms that promise the moon and then deliver crumbs.

Cons

Doesn't currently handle my newsletter and other list management needs, but I'm sure they'll fix that stuff. They're always coming out with new features.

Source: Capterra
 

Niyati from LifeLock

June 2017

June 2017

It's been a great experience

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Pros

We did not have an in-house platform for cart abandonment emails and needed something fast. This is where Rejoiner came into the picture. It's a quick and easy platform for deploying cart abandonment emails. Team is also very helpful.

Cons

Add more advance testing features.

Source: Capterra
 

Jeremy from Legion Athletics
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great software, great customer service, super easy to set up and use.

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Increased revenue, and lots of time saved.
No real cons, they're great at what they do. Workflow and communication is very efficient through basecamp, design, copy, and implementation happen very quickly.

Pros

No fluff. Just practical, useful features to increase your revenue. Also being the lone marketer here when we get started their ability to take care of all the implementation steps from design, copy, code, and technical support was incredibly helpful.

They also provided great post-launch support in terms of ideas to improve the campaign, and same as in launch they fully executed all ideas, which led to increased performance from all the campaigns over time.

Definitely recommend Rejoiner.

Source: Capterra
 

Iztok from CarTarget Group

June 2017

June 2017

Agile email automation / Great solution for cart abandonment

Ease-of-use

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Pros

Great outsourcing solution for cart abandonment and other transactional email marketing. If you don't have the in-house resource, you can do it fast with Rejoiner. Most of all, you get the whole package (technical integration, email design, analytics, A/B testing). Teams is agile, knowledgeable and supportive.

Source: Capterra
 

Joel from Guess AU
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Easy to use, measurable results, excellent service and support.

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Uplift in sales by recovering abandoned carts. Strong and consistent ROI.

Pros

Mike, Andrew and the team are great to work with. Their flair for design, compelling copy and measured testing programs provide both a creative and data driven approach to our abandoned basket campaign.

Their abandoned basket solution has been a key factor in our growth over the past 2 years and I can happily recommend their product to anyone looking to recover more of their abandoned carts.

Cons

All in all, there is not really anything that i don't like about the product, particularly with the functionality that we are using. Perhaps the full suite of products they offer is a bit pricey.

Source: Capterra
 

Sergio from See Tickets

May 2017

May 2017

Love working with these guys!

Ease-of-use

Functionality

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Pros

Three things I like the most:

1. It works and we are converting at a solid rate

2. Very easy to use

3. Service - The level of service we get is top notch.

Cons

The only con I can mention is that I wish there was a search function for campaigns. During our peak time it can get messy back there so I wish I could quickly find the campaigns I need to quickly address.

Source: Capterra
 

Lee from Big Chill Appliances
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

A full turn-key solution delivered with more than a cherry on the top. Professional and pro-active.

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Saved time in setting up.
Saved time in managing.
Saved money in creative.
Made money with results.

Pros

We'd tried other cart abandonment services that just could not match Rejoiners pain-free, seamless, feature rich solution. From simple setup and integration right down to creative, Rejoiners wealth of expertise and experience has led to delivering results beyond expectations. The continual optimization and improvement of strategy based on data and learnings with limited man-management really does allow for peace of mind that results are going to improve, not just continue.

Cons

Discrepancies in reporting between analytics and Rejoiners dashboard is a small challenge but the problem lies more with Analytics providers rather than Rejoiner. An explanation from Rejoiner in understanding why there are differences helped us understand.

Source: Capterra
 

Justin from Ghurka
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Mike and the Rejoiner team are top notch.

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Rejoiner earns its ROI keep day in and day out.

Pros

Rejoiner is a very flexible software that allows us to properly segment, target, and optimize aspects of our email marketing. We have been working with the team for over two years and have been nothing but satisfied.

Source: Capterra
 

Andrew from Amaroso Boutique
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Rejoiner abandon cart, abandon browse and welcome series.

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Since implementing Rejoiner I have had nothing short of amazing dealings with them. The product and the service is second to none. Implementation is easy, making changes is easy and they are a very approachable. I would 100% recommend this company.

Pros

The uplift in sales. It gives us a chance to capture and engage with customers we might have lost.

Cons

There isn't anything I don't like about it.

Advice to Others

Listen to the recommendations Rejoiners put forward, they are the experts in this and they have seen it all before, it's what they do and they do it well.

Source: Capterra
 

Robbie from Hydro Flask
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Rejoiner is the complete package

Ease-of-use

Functionality

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We were in the early stages of building up a direct to consumer ecommerce business and we needed a partner that would allow us to trigger abandonment emails. Rejoiner offered us a quick and reliable service to send our consumers cart abandonment notifications. I think we were up and running in less than 1 week. They bring the full package to the table - design, technical help and consulting expertise. We've always felt we are in the best hands in terms of abandonment email marketing.

Pros

Quick setup, smart team, immediate results.

Cons

Can get to be really pricey if you start stacking on services.

Advice to Others

Great for the start ups out there. If you're of a big enough scale, you can probably partner with an all-in-one that will cost you less overall.

Source: Capterra
 

Stacey from Dreamworld Australia

April 2017

April 2017

Top service and ease of use

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Rejoiner is a great out of the box platform which we currently use for cart abandonment campaigns. However the real benefit is the support team, who provide creative designs and some fun and unique copy perfect for our brand. The reporting platform is also a stand out, very clear and informative.

Source: Capterra
 

Christopher from Acushnet Holdings Corp

April 2017

April 2017

Full service at a great value

Ease-of-use

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Rejoiner is my favorite vendor to work with. From implementation to go-live and support, they'll take care of everything: idea generation, design, copy, coding, and technical support.
Post launch, they're always willing to further enhance your remarketing campaign, always bringing new ideas to the table. Best of all, their product just works. The results from our campaign have been stellar.

I couldn't recommend Rejoiner more, their team is outstanding.

Source: Capterra
 

Jeong from Zinus

March 2017

March 2017

Must-Have Product for E-Commerce

Ease-of-use

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Rejoiner helps us capture mass portion of our recoverable revenue. The great thing about their service is they help you build the campaign from scratch to launch including creative services which not many agencies do. It is always a two-way interaction which also makes me feel good to be part of the strategy discussion and campaign management. The dashboard is user-friendly and I get monthly updates on the campaign performance directly from the team which helps me a lot in keeping track of my email efforts, especially when I'm overloaded with 13-14 different campaigns!

Source: Capterra
 

Bryan from Great Fermentations
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Great for Growing your Email Business without Increasing Staff

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We're a small business and have been with Rejoiner since 2015. It has turned out to be one of the better email marketing decisions we've ever made. The thought of triggered/automated marketing is nice in theory, but once you try and go to implement it in-house (and for cheap), you end up just using something like MailChimp which requires lots of heavy lifting to make sure the data is making its way up there, and MC (or other simple email marketing platforms) don't integrate easily with our website. Enter Rejoiner. Our website was integrated within 1 hour, had our first cart abandonment campaign up and running in less than a week, and the rest is history. We now are running 6 different automated campaigns with them with various inputs and more are sure to come.

What's really nice about them and what sets them apart, is that they are not like other cloud offerings where you pay a monthly fee, and you're left to do with the tool what you want. No. Rejoiner actually works with you to come up with the campaigns, does the creative, and sets the campaign up all for you. All you have to do is approve the campaign and you're rolling. Its honestly like having a team of email marketing experts, but at a fraction of the cost.

Looking at the landscape of the various tools we use for our website, Rejoiner is the one I would recommend over and over again to those who ask. Great team. Great product.

Pros

The great team of email experts you get with it.

Cons

Currently doesn't integrate with our bricks and mortar POS system, so we only are leveraging it for our online business. This integration is in the works though.

Source: Capterra