About SendSmith

SendSmith is a cloud-based email marketing solution that provides businesses with tools to handle and streamline campaign management processes on a centralized platform. Professionals can use the administrative dashboard to gain an overview of various campaign statistics, including delivery rates, click rates, number of unsubscribes and more.

SendSmith provides mobile applications for iOS and Android devices, which allow organizations to remotely add and access customers’ information from the database. Managers can track the status of ongoing campaigns as ‘unsent’, ‘sent’, and ‘scheduled’. Additionally, it lets users view statistical summaries of campaign performance and generate analytical reports.

SendSmith enables businesses to view the details of pre...


Read More

Supported Operating System(s):

7 Reviews of SendSmith

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 7 of 7 results

Do you use this product?Write a review

November 2016

John from El Grande Bar & Restaurant Group

Company Size: 201-500 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Great product

We are a restaurant group with fifteen different establishments in Hong Kong and rely heavily on email campaigns for our marketing. SendSmith helps us execute those campaigns flawlessly. It enables us to segment our database of customers in the most effective way, and enables said customers to respond to and interact with the material we send them. It also enables us to track the results of our communications campaigns in ways that inform future ones. Highly recommended.

October 2016

John from AsiaXPAT.com Limited

Company Size: 2-10 employees

Industry: Media Production

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2016

Hodfords SendSmith Email Marketing Platform

Our company has been using the Hodford's Send Smith Email Marketing Platform the past 10 years and we have found their delivery engine to be extremely robust and user friendly. In addition, their management & support team has been exemplary and always ready to help when the need arises. In fact, they have even customized SendSmith to suite our unique business requirements. As a major part of our business we need a partner who is both responsive to our needs and system that both ourselves and our customers can rely to deliver emails in a timely fashion and provide comprehensive, objective reports. We have been very happy with Hodford's SendSmith product and would gladly recommend it to anyone. John Luciw General Manager AsiaXPAT.com Limited

November 2016

vivian from J Plus hotel by YOO

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

November 2016

Value for money but not very user-friendly

Features and functions are enough for a small scale hotel like J Plus. The campaign statistics are useful

Pros

value for money good campaign statistics

Cons

can be more user friendly

October 2016

Geoff from Tequila Kola

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2016

Sendsmith Review

Great product. Very flexible - really allows us to get our message across and helps reinforce our brand. Easy to use. Hodfords are easy to deal with and fix any problems quickly.

Pros

Flexibilty and easy to use

November 2016

Amanda from Four Seasons Hotel Hong Kong

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2016

Wonderful Experience

The interface is easy to use. The team is also highly responsive and supportive when problems are encountered. Most importantly, the entire package is very reasonable. I had a wonderful experience working with them!

November 2016

Kim from Lloyds

Company Size: 1,001-5,000 employees

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Highly Recommended

Very Easy to use, free flexible and responsive email templates and best of all the system is multi-lingual which allows me to send campaign reports in Korean to my Korean boss!

Pros

Multi-lingual interface and support for Korean language

October 2016

Kennie from Woodlows Wine & Spirits

Company Size: 11-50 employees

Industry: Wine and Spirits

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2016

Like the New Interface and the Post Campaign Reports

Easy Sign-up process. Quite easy importing contacts and creating campaigns. Really like the post-campaign report; very detailed and very useful.

Pros

Really like the post-campaign reporting

Cons

Maybe they can have more templates for the wine & spirits industry