All Power BI Connector for ServiceNow Reviews
1-17 of 17 Reviews
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Reunaldo
Verified reviewer
Marketing and Advertising, 501-1,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed March 2023
Power BI Connector for ServiceNow: Personal Review
I liked the fact that I could quickly and easily connect my ServiceNow data to Power BI, which made it simpler for me to visualize, analyze, and report on my ServiceNow data. My ServiceNow data can be quickly used to build bespoke reports and dashboards thanks to the connector. In addition, the connector incorporates the Power BI service, enabling me to share reports and work with others without difficulty.
CONSThe Power BI Connector for ServiceNow's lack of user-friendliness is among its least preferred features. To get the most out of the connector, you must have a solid understanding of both Power BI and ServiceNow. Additionally, there isn't a lot of customization options available with the connector when importing data from ServiceNow. Last but not least, the connector's documentation and support are scarce, which makes it challenging to troubleshoot any problems that might arise.
Vendor Response
Dear Reunaldo, This is Anna, I'm Chief Strategy Officer at Alpha Serve. Thank you for your review. I am upset to know that you're not satisfied with our support and documentation. Could you please provide more details to me regarding your experience? I did not find any support requests from you to collect feedback and improve the support experience based on your review. I would appreciate a lot to hear back from you. Thanks, Anna Odrynska CSO @ Alpha Serve
Replied April 2023
Anonymous
10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
A Fast and Efficient tool to visualize/analyze your Service Now data!
It has enabled me to quickly fetch client related data from service now related to SLAs,ticket queues,etc and have a visual representation of it thus helped me in my data analysis and in making data driven decisions.
PROS1. Allows you to easily fetch realtime servicenow data2. Its like plug-in use functionality with good documentation support3. ServiceNow data can be easily visualized in the form of dashboards in powerbi4. Makes data driven decisions easiler 5. Support for data manipulation operations like filtering, cleaning makes it more customizable
CONS1. More integration options can be added 2. Data exporting and importing speed can be improved
Reasons for switching to Power BI Connector for ServiceNow
Instead of using any other third party connector I find this more easy to use and secured.
Vendor Response
Dear Customer, Thanks a lot for your review. Anna from Alpha Serve
Replied November 2022
Rashik
Financial Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
3
Reviewed October 2022
Great for short fast visualization but needs more tools
Easy to use. Easy to train Works well for employees from various backgrounds
CONSConnectivity needs to be better SQL, python and other
Vendor Response
Dear Rashik, Thanks a lot for your review. Alpha Serve Team
Replied October 2022
Rahul
Financial Services, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2023
A blend of success and disappointment
It enables seamless data integration of data ServiceNow into Power BI, allowing for comprehensive and real-time data analysis. It facilitates real-time data syncing and provides up-to-date insights into ServiceNow metrics, KPIs and performance indicators.
CONSConfiguring and implementing this tool may require technical expertise that might act as a challenge. This tool requires licensing and additional costs which is a bit on the higher side and should be considered.
Vendor Response
Dear Rahul, Thanks a lot for your review. We are glad to know that the pros of our solution are valuable for your company. At the same time, it is paid as there is a team behind the product that constantly release updates and new features, as well as provides significant technical and customer support, otherwise it would be impossible. The price is visible on the Store, as well as there is a free trial period available for evaluation. Best regards, Alpha Serve Team
Replied July 2023
Vinoth
Information Technology and Services, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Visualize Your ServiceNow Data Here
Excellent Integrating software for service now in power BI.Helps a lot to get the real time data from service now and Data Analysis are done with good accuracy in real time.Easy to use, anyone can learn easily and use.
CONSUser Experience should be improved a level better.
Shayan
Verified reviewer
Computer Software, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
The Best Way to Visualize and Analyze Your ServiceNow Data
I've been using Power BI Connector for ServiceNow for some months now, and I'm inspired by how easy to use and the way properly it integrates with Power BI. The connector gives a wide range of customization options so that I can tailor my reports and dashboards to my unique desires. I've additionally observed that the connector may be very reliable and I've by no means had any issues with it crashing or dropping records. Overall, I'm very happy with Power BI Connector for ServiceNow
CONSThe connector is not free, and the price can be high for some users. The free version of the connector does not include all the features available in the paid version. The user interface is a bit complicated and takes time to learn.
Ashok Kumar
Information Technology and Services, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Visualize and Analyze Data with Power BI Connector for ServiceNow
Helps a lot to visualize the data from service now.It is well integrated in real time basis.Data analysis are very much accurate.
CONSNeed more updates with intersting features.
Pranjal
Education Management, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Unlocking data insights
My overall experience with Power BI Connector for ServiceNow has been very positive. It provides seamless integration with ServiceNow, empowering me to access and visualize data effectively. The real-time monitoring and customizable reporting capabilities were valuable for making data-driven decisions. A few occasional performance issues with large datasets were a minor drawback.
PROSPower BI Connector for ServiceNow captured our attention with its seamless integration, allowing effortless access to ServiceNow data, robust visualization capabilities, and real-time monitoring for actionable insights.
CONSOne drawback I noticed with the Power BI Connector for ServiceNow was occasional performance issues when dealing with large datasets or complex queries.
Abdelati
Verified reviewer
Accounting, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
For accurate and clear financial data and reports, a great working product.
A product that helps solve problems related to all reports and data specialized in work, with amazing wisdom.
PROSIt provides functional tools in reports or data for the company, transactions, and others..
CONSA powerful program in the field in which it is based on accuracy and work in reports and data.
Manish
Verified reviewer
Computer Software, 501-1,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Harnessing the Potential of ServiceNow Data: True Review.
I love it's automated solution.It can also be accessed by those who don't have much technical skills.Sharing data among my colleague is easier with Power BI Conenctor. I can track incidents and requests too.
CONSProvide actual data and need to be update it. Hope so developer will give this update soon.
Vendor Response
Dear Manish, Thanks a lot for your review. Alpha Serve Team
Replied July 2023
Mohammad Arif Ul
Food & Beverages, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
Data Visualization
I am very much comfortable with the Power BI and using it for my professional activities. This can be more enjoyable if the limitations (as mentioned above) can be consider to develop.
PROS- Affordable. Free to use Power BI desktop and anyone can download and use for reporting without any payment. - Simple to use i.e. excel format. - Power BI report can be easily attached without compromising quality. - Power BI is extremely feasible to connect with Data sources.
CONS- Constraint in accepting new entry of parameters. - There is no way of data cleansing solution in Power BI - Reports and dashboards can be shared only to the users having same email domains. - There are several component of power BI like Power BI desktop, P BI Services, P BI gateway etc which create more confusion on selecting the right component. It would be better if all the component can be aggregated and get in one platform.
Vendor Response
Dear Mohammad, Thanks a lot for your review. We appreciate it a lot. Anna from Alpha Serve
Replied October 2022
shivasish
Market Research, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
It helps Microsoft Power BI users access information saved in ServiceNow.
Despite the fact that the Power BI Connector for ServiceNow can be a useful tool for IT teams to learn more about their ITSM processes, it might not be the best choice for every organization or use case.
PROSUsers can track incidents and requests, monitor service levels, gain insights into ITSM processes, and analyze performance metrics by using this connector.
CONSFor users who are unfamiliar with Power BI or ServiceNow, the Power BI Connector for ServiceNow can be challenging.
Vendor Response
Dear Customer, Thanks a lot for your review. Alpha Serve Team
Replied April 2023
Anonymous
2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2023
Esportazione dati da servicenow
Permette di estrarre un gran numero di dati da servicenow e li organizza in una comoda dashboard.È possibile creare regole per i vari utenti e filtrare i dati per un analisi più semplice.
CONSAbbiamo avuto qualche problema con l installazione, ma abbiamo risolto avendo trovato la causa esterna.
Vendor Response
Dear Customer, Thanks a lot for your review. Alpha Serve Team
Replied July 2023
Brian
Electrical/Electronic Manufacturing, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2023
Share & Analyze Data seamlessly
Sharing data between applications and teams has been a useful tool for us and makes Power BI Connector supercilious
PROSEasy to use & share data which integrates seamlessly with our CMS software
CONSA complete tool that sometimes makes it difficult to disseminate easily to the Team
Vendor Response
Dear Brian, Thanks a lot for your review! Alpha Serve Team
Replied January 2023
Raquel
Food & Beverages, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Microsoft Bi
Tive uma uma experiência boa
PROSMe ajuda nas minhas atividades diárias de uma forma geral
CONSGosto das funcionalidades nas atividades do meu trabalho.
Vendor Response
Dear Raquel, Thanks a lot for your review. We appreciate it a lot! Alpha Serve Team
Replied September 2022
Marijan
Verified reviewer
Maritime, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Great product
Good to go.
PROSA fully integrated and automated solution. Can be accessed by anyone, even by thise who don't have technical skills. Well-structured architectural design helped us to meet requirements. Workflow automation reduced hours spent manually exporting data. System capability aligns with our technical requirements. Helped with data quality improvements such as data formatting, structure, approval tracking and process transparency.
CONSNot really a con bit more like clarification. Provides actual data, not real-time. But data extraction takes a couple of minutes.
Reason for choosing Power BI Connector for ServiceNow
Recomendation.
Anabel
Management Consulting, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Mybi
En mi experiencia puede procesar dashboard interesantes
PROSPoder trabajar con varias bases de datos
CONSEl software es muy bueno no tengo observaciones
Vendor Response
Dear Anabel, Thanks a lot for your review. Alpha Serve Team
Replied May 2023