# FirstResponse911 Software Reviews, Demo & Pricing - 2026 > Review of FirstResponse911 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/ems/firstresponse911-profile --- [Home](https://www.softwareadvice.com/) / [EMS Software](https://www.softwareadvice.com/ems/) / FirstResponse911 Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # FirstResponse911 2026: Benefits, Features & Pricing Wondering if FirstResponse911 is right for your organization? Our EMS Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview FirstResponse911 4.9 [(17)](https://www.softwareadvice.com/ems/firstresponse911-profile/#reviews) Pricing Starting at $5,495.00 per year ### About FirstResponse911 FirstResponse911, a secure multi-site CAD-to-CAD solution, provides data interoperability by ensuring that public safety agencies can share 9-1-1 incident data in real time. FirstResponse911 continuously monitors and automatically transfers emergency call data between public safety agencies notifying them of critical 9-1-1 call information as the call progresses. FirstResponse911 continuously … 1. Monitors the 9-1-1 call center CAD 2. Provides CAD-to-CAD transfers of call information to the correct partner agency(s) 3. Notifies the correct partner agency(s) of critical 9-1-1 call information (e.g., address change, priority change, or a violent scene) as the call progresses 4. Provides acknowledgements that data was received by partner agency(s) FirstResponse911 has saved thousands of dispatch hours annually by eliminating phone or radio contact between 9-1-1 call centers and their partner agency(s). Wondering if FirstResponse911 is right for your organization? Our EMS Software selection experts can help you in 15 minutes or less. ## FirstResponse911 User Interface ## Popular FirstResponse911 Alternatives Main Product FirstResponse911 4.9 [(17)](https://www.softwareadvice.com/ems/firstresponse911-profile/#reviews) Ratings Breakdown - 4.82Ease of use - 4.63Value for money - 4.88Customer support - 4.65Functionality Pricing Starting at $5495.00 per year Get Price Alternative Product [EMS](https://www.softwareadvice.com/meeting-room/ems-profile/) 4.4 [(65)](https://www.softwareadvice.com/meeting-room/ems-profile/reviews/) Ratings Breakdown - 4.03Ease of use - 3.98Value for money - 3.69Customer support - 4.28Functionality Pricing Starting at $9000.00 per year Get Price Alternative Product [PowerDMS](https://www.softwareadvice.com/policy-management/powerdms-profile/) 4.7 [(517)](https://www.softwareadvice.com/policy-management/powerdms-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.52Value for money - 4.69Customer support - 4.46Functionality Pricing Available upon request Get Price Alternative Product [MidexPRO](https://www.softwareadvice.com/medical/midexpro-profile/) 4.9 [(111)](https://www.softwareadvice.com/medical/midexpro-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.82Value for money - 4.98Customer support - 4.69Functionality Pricing Starting at £0.01 per month Get Price Alternative Product [i3 Public Sector](https://www.softwareadvice.com/jail-management/i3-public-sector-profile/) No reviews yet Ratings Breakdown - Ease of use - Value for money - Customer support - Functionality Pricing Available upon request Get Price Alternative Product [eSchedule](https://www.softwareadvice.com/product/171508-eschedule/) 4.8 [(77)](https://www.softwareadvice.com/product/171508-eschedule/reviews/) Ratings Breakdown - 4.65Ease of use - 4.85Value for money - 4.83Customer support - 4.62Functionality Pricing Starting at $1200.00 per year Get Price ## FirstResponse911 Pricing and Plans Starting price: $5,495.00 per year Free Trial Free Version PSAP CAD Adapter $5,495.00 per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## FirstResponse911 Features - Popular features found in EMS Emergency Dispatch For First Responders Patient Records Management Scheduling - More features of FirstResponse911 API Dispatch Monitoring ## FirstResponse911 User Reviews Overall Rating 4.9 Ratings Breakdown 5 94% 4 6% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.6 Customer support 4.9 Functionality 4.6 Have you used FirstResponse911 and would like to share your experience with others? DM Don M. Verified reviewer Public Safety 51-200 employees Used daily for more than 2 years Reviewed April 2025 Sanford Ambulance 5 Fantastic! The software and especially the support is unmatched. CAD vendors should take lessons from FR911, now that's support! \[sensitive content hidden\] and all the tech team should be commended! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The ease and user friendliness of the software. Even though once you set the software up you need to train on it, it is almost self explanatory. Cons: Importing trip notes into our CAD. Know this can't be fixed or helped at the moment but still extra steps for dispatchers and sometimes the notes get added to the wrong CFS by human error. Read More KA Kim A. Verified reviewer Public Safety 51-200 employees Used daily for more than 2 years Reviewed April 2025 FirstResponse911 5 We have a complicated setup and DataTech was great to work with to set up FirstResponse911 to meet our needs. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Expedited response times by sharing CAD information between agencies. Saving minutes by sharing data is saving lives. Cons: The only thing I would like to change is the reports. You can access the daily reports the day after and not same day if you need to review something. Vendor Response Thank you, Kim! We truly appreciate your business. When FR911 Admin was released as a web page, daily incident reports are now available 4 hours after the incident has been closed. Replied April 2025 Read More VA Vicki A. Verified reviewer Public Safety 11-50 employees Used daily for more than 2 years Reviewed July 2022 Review 5 Customer Service is great and proactive. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Visible Display and receiving end acknowlegement Cons: Does not have 2-way access. Reasons for choosing FirstResponse911 The EMS Agency chose the software Vendor Response Thank you for your review. Replied July 2022 Read More KM Karen M. Verified reviewer Telecommunications 11-50 employees Used daily for less than 2 years Reviewed April 2025 Data flow between agencies CAD's 5 Great. Working with \[sensitive content hidden\] has been a pleasure, and our IT work with their IT happens without skipping a beat. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: A company that works with you very easily and quickly addresses any items you may want or need. Excellent communication and a good product for CAD sharing. Cons: Nothing that I can think of or that comes to mind. Maybe the CAD data flow could be faster. Read More GS Gloria S. Verified reviewer Public Safety 11-50 employees Used daily for less than 12 months Reviewed April 2025 FirstResponse 911 Works! 5 It fulfills its promises with precision and excellence, leaving no room for disappointment. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is fast and performs as expected. I do like the ability to adjust alert tones. Cons: It truly lives up to its promises, providing exactly what it guarantees without any surprises. Vendor Response Thank you, Gloria! We truly appreciate your business. Replied April 2025 Read More JB Jennifer B. Verified reviewer Public Safety 11-50 employees Used daily for more than 2 years Review source Reviewed November 2019 FirstResponse911 improves efficiency by leaps and bounds 5 We've had great success with this product and often encourage other agencies to get on board so that we can further benefit from communicating with a broader group. Ratings Breakdown 4 Ease of use 5 Customer support 5 Functionality Pros: We have been using FR911 in our center for a few years and were amazed by how it so positively impacted our workflow. We're a relatively small Emergency Communications Center for how large our call volume and population is, and when we find a product that helps us to exchange information more efficiently with other agencies, we definitely take an interest. We love that the chat feature allows us to remain on a 9-1-1 call with a caller having an emergency without having to put them on hold to relay information to another agency, such as how to get to a complicated address or that the situation has become dangerous. Cons: Prior to the last upgrade there was an issue with the chat window falling behind our other software and along with some other feedback, that issue was resolved by creating a user setting as well as a few other optional settings. The technicians in charge of working with us as customers did an excellent job in tailoring to product to fit our needs. Reasons for choosing FirstResponse911 Prior to the latest big upgrade we were using the product mostly for the chat function. It has worked so well for us that there hasn't been a reason to shop for anything else, in my opinion. Vendor Response Thanks, Jennifer! We are glad that we were able to address your concerns. Replied December 2019 Read More JP Justin P. Verified reviewer Hospital & Health Care 501-1000 employees Used daily for less than 2 years Review source Reviewed February 2021 FirstResponse911 5 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: FirstResponse911 has streamlined the emergency call taking process for us. We have cut back tremendously on the number of phone calls we have to answer, improved call entry and response time, and also cut back on the errors that occur when taking an emergency call verbally. We are also able to quickly message the PSAPs that also use this software rather than calling them for any questions we have regarding a call. I recommend this software to every 911 director that we transport with. I can't overstate how FirstResponse911 has improved our efficiency, reduced our errors, and improved our overall response times leading to better patient care. Cons: FirstResponse911 does have a small learning curve when you first start utilizing the software. At no fault of their own, implementation can also be difficult. The software has to be individualized to every center's personal CAD system, which will have some bugs or issues early on. However, their customer support team is always available and willing to assist when these issues arise. Vendor Response Justin - thank you for acknowledging our customer support team. They work extremely hard to deliver a great experience for our customers. Replied March 2021 Read More GO George O. Verified reviewer Hospital & Health Care 501-1000 employees Used daily for less than 2 years Review source Reviewed December 2019 Straight forward and efficient tool 5 Excellent. FirstReponse911 greatly reduces the number of inbound phone call allowing our emergency dispatcher to operate more efficiently. The software also reduces the call intake time to seconds, instead of a minute over the phone. The ability to customize keywords alerts helps keep the commutations center aware of status changes or safety concerns. The FirstResponse911 team is very responsive and able to accommodate our configuration adjustments quickly. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software is very easy to install and implement across a large communications center. It is also very easy to train and use on a daily basis. Cons: The tool accomplishes its purpose well, so we really don’t have any dislikes. Reasons for choosing FirstResponse911 CAD-to-CAD solutions are expensive, complex and open additional security concerns around joining networks. FirstResponse911 simplifies the communication and security needs, eliminating CAD-to-CAD, and is able to exchange data without any direct connects between networks. DataTech911 solution is brilliantly simple to implement and use. Vendor Response Thank you, George! We are glad that FirstResponse911 has improved your call intake efficiency. Replied December 2019 Read More VN Vaughan N. Verified reviewer Government Administration 5001-10000 employees Used daily for less than 2 years Review source Reviewed November 2019 FR911 Software 5 From the beginning DataTech911 was very good to work with and the installation/implementation group was very knowledgeable. The first version was a little cumbersome to install and maintain, however the current version is a lot easier install and maintain. Every time an issue arises Datatech911 is very quick to respond Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: FR911 from Datatech911 is a very simple software to configure and install. Every time an update is release the instructions are easy to follow and very thorough. Customer support is very good and response times are excellent. Cons: I do not have any problems or dislikes about the current version of FR911. Reasons for choosing FirstResponse911 FR911 was easier to customize and install. Vendor Response Thanks, Vaughan! We appreciate your business! Replied November 2019 Read More DW Doug W. Verified reviewer Telecommunications 11-50 employees Used daily for more than 2 years Review source Reviewed February 2021 PSAP communications 5 It is a good product and has great potential to connect all 911 center’s. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Like how easy it is to have rapid communication between us and other PSAPs and live view of hospital operations and that the hospitals can view what emergencies are coming to their location. Cons: I don’t like not be able to have access to the strip history without contacting FR911 to get it. Vendor Response Thanks for your review Doug! The next release of the FirstResponse911 AdminApp will provide access to individual Incident Audit reports. 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