All FirstResponse911 Reviews
1-13 of 13 Reviews
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Jennifer
Public Safety, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
FirstResponse911 improves efficiency by leaps and bounds
We've had great success with this product and often encourage other agencies to get on board so that we can further benefit from communicating with a broader group.
PROSWe have been using FR911 in our center for a few years and were amazed by how it so positively impacted our workflow. We're a relatively small Emergency Communications Center for how large our call volume and population is, and when we find a product that helps us to exchange information more efficiently with other agencies, we definitely take an interest. We love that the chat feature allows us to remain on a 9-1-1 call with a caller having an emergency without having to put them on hold to relay information to another agency, such as how to get to a complicated address or that the situation has become dangerous.
CONSPrior to the last upgrade there was an issue with the chat window falling behind our other software and along with some other feedback, that issue was resolved by creating a user setting as well as a few other optional settings. The technicians in charge of working with us as customers did an excellent job in tailoring to product to fit our needs.
Reason for choosing FirstResponse911
Prior to the latest big upgrade we were using the product mostly for the chat function. It has worked so well for us that there hasn't been a reason to shop for anything else, in my opinion.
Vendor Response
Thanks, Jennifer! We are glad that we were able to address your concerns.
Replied December 2019
Justin
Hospital & Health Care, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
FirstResponse911
FirstResponse911 has streamlined the emergency call taking process for us. We have cut back tremendously on the number of phone calls we have to answer, improved call entry and response time, and also cut back on the errors that occur when taking an emergency call verbally. We are also able to quickly message the PSAPs that also use this software rather than calling them for any questions we have regarding a call. I recommend this software to every 911 director that we transport with. I can't overstate how FirstResponse911 has improved our efficiency, reduced our errors, and improved our overall response times leading to better patient care.
CONSFirstResponse911 does have a small learning curve when you first start utilizing the software. At no fault of their own, implementation can also be difficult. The software has to be individualized to every center's personal CAD system, which will have some bugs or issues early on. However, their customer support team is always available and willing to assist when these issues arise.
Vendor Response
Justin - thank you for acknowledging our customer support team. They work extremely hard to deliver a great experience for our customers.
Replied March 2021
Neal
Public Safety, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2019
9-1-1 Dispatch Center
I'm a big fan of automating as much as possible to relieve some of the burden from my telecommunicators, this product does that very well.
PROSIntegration to our CAD makes outbound telephone calls to the ambulance service almost obsolete. Almost all of our information traffic to the ambulance service is automated.
CONSFor smaller centers that are on a tight budget the cost is difficult to offset.
Vendor Response
Thanks, Neal! We appreciate your business!
Replied November 2019
George
Hospital & Health Care, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Straight forward and efficient tool
Excellent. FirstReponse911 greatly reduces the number of inbound phone call allowing our emergency dispatcher to operate more efficiently. The software also reduces the call intake time to seconds, instead of a minute over the phone. The ability to customize keywords alerts helps keep the commutations center aware of status changes or safety concerns. The FirstResponse911 team is very responsive and able to accommodate our configuration adjustments quickly.
PROSThe software is very easy to install and implement across a large communications center. It is also very easy to train and use on a daily basis.
CONSThe tool accomplishes its purpose well, so we really don’t have any dislikes.
Reason for choosing FirstResponse911
CAD-to-CAD solutions are expensive, complex and open additional security concerns around joining networks. FirstResponse911 simplifies the communication and security needs, eliminating CAD-to-CAD, and is able to exchange data without any direct connects between networks. DataTech911 solution is brilliantly simple to implement and use.
Vendor Response
Thank you, George! We are glad that FirstResponse911 has improved your call intake efficiency.
Replied December 2019
Vaughan
Government Administration, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
FR911 Software
From the beginning DataTech911 was very good to work with and the installation/implementation group was very knowledgeable. The first version was a little cumbersome to install and maintain, however the current version is a lot easier install and maintain. Every time an issue arises Datatech911 is very quick to respond
PROSFR911 from Datatech911 is a very simple software to configure and install. Every time an update is release the instructions are easy to follow and very thorough. Customer support is very good and response times are excellent.
CONSI do not have any problems or dislikes about the current version of FR911.
Reason for choosing FirstResponse911
FR911 was easier to customize and install.
Vendor Response
Thanks, Vaughan! We appreciate your business!
Replied November 2019
Doug
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2021
PSAP communications
It is a good product and has great potential to connect all 911 center’s.
PROSLike how easy it is to have rapid communication between us and other PSAPs and live view of hospital operations and that the hospitals can view what emergencies are coming to their location.
CONSI don’t like not be able to have access to the strip history without contacting FR911 to get it.
Vendor Response
Thanks for your review Doug! The next release of the FirstResponse911 AdminApp will provide access to individual Incident Audit reports.
Replied February 2021
Sandra
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Software that has helps up reduce response times to emergency calls
We have a wonderful relationship with FirstResponse911; anytime we have an issue it is quickly resolved, any time we have a questions it is quickly answered!
PROSI like the fact that the system is very easy to use and doesn't require a lot of training. It is very reliable and rarely fails!
CONSThe only thing I can think of is when we log out of the program, if we immediately log back in, previous calls that are completed are not there anymore. But that is being very picky.
Vendor Response
Thanks, Sandy!
Replied November 2019
Brandon
Government Administration, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Saving time
The integration of this software to our CAD has decreased the amount of time my dispatchers are spending on the phone. Less manual entry has resulted in fewer mistakes and more accuracy.
CONSI would like to see more agencies be able to use this product. We are working with our local towing company and would like to bring on utilities as well.
Vendor Response
Thanks, Brandon! Our plan is to release the towing interface in 1st quarter 2020.
Replied November 2019
Thomas
Public Safety, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Does exactly what we need it to do.
We don't want to miss notifications of EMS personnel on medical calls for service and this has accomplished that.
PROSThis integrated seamlessly with our existing systems and handles notifications without any separate effort.
CONSWhile there are notifications if the system is down, it could be more robust.
Reason for choosing FirstResponse911
It felt like the best fit and was cost effective.
Vendor Response
Thanks, Tom! We appreciate your business!
Replied February 2021
STEVE
Law Enforcement, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2019
COMMUNICATION SUPERVISOR
VERY POSITIVE
PROSEASE OF USE, SIMPLE SETUP, QUICK TRAINING FOR NEW EMPLOYEES
CONSON THE ADMIN SIDE, WE ARE UNABLE TO MAKE CHANGES TO OUR STAFF, I.E. STAFF UP DATE, REMOVAL OF STAFF THAT HAVE LEFT THE DEPARTMENT, UPDATE MISTAKES TO EMPLOYEE ENTRIES
Reason for choosing FirstResponse911
IT WAS THE ONLY SOFTWARE WE LOOKED AT THAT COULD DO WHAT WE NEEDED
Vendor Response
Thank you Steve! We truly appreciate your business. We have taken your concerns into consideration and a future release of FirstResponse911 will enhance user management.
Replied November 2019
Vicki
Public Safety, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Review
Customer Service is great and proactive.
PROSVisible Display and receiving end acknowlegement
CONSDoes not have 2-way access.
Reason for choosing FirstResponse911
The EMS Agency chose the software
Vendor Response
Thank you for your review.
Replied July 2022
Dan
Public Safety, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
A valuable asset
FirstResponse911 saves lives. The ability to remove minutes off an ambulance notification for a 911 call simply saves lives. Additionally the CAD to CAD transfer of data removes any chance of errors being made or misunderstanding an address over the telephone. The uptime and reliability of the software is also great.
CONSThe pricing is borderline prohibitive for an agency our size. I saw the value in the software, but others may struggle with the value proposition and not commit to a purchase.
Vendor Response
Thanks, Dan! We appreciate your business!
Replied November 2019
Jennifer
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Happy User
The ease of the system, and the guidance from the company.
CONSNo issues, any questions or issues it has been handled quickly.
Vendor Response
Thanks, Jennifer!
Replied February 2021