All Mailock Reviews
1-25 of 62 Reviews
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Jo
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed August 2023
Mailock Review 2023
Overall Mailock has been very beneficial to the company in allowing us to send messages and documents securely and relatively simply.
PROSThe integration of mailock into our business and daily routines was relatively simple. It's very easy to use when sending and receiving messages and the ability to set up an account, which provides free messages each month for client's to send, is a real benefit.
CONSIt would be beneficial if, once a client has set up an account with one person in the company, the account was linked to all people within the company. It can be difficult/annoying trying to explain to client's why some of us still have to send the client a code, even though they have set up an account. It would also be good if messages didn't expire, as client's like to look back through their messages.
michael
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Very Solid for a single address
Largely positive, recently its causing more problems as we have advisers that work for on two seperate company domains for different areas of business, as two two aren't allowed to share an account for compliance and branding purposes (one of the company domains is externally managed by a larger company),
PROSthe outlook integration is particularly useful, especially with older users who are used to using the desktop outlook for email
CONSThe number of clicks required to send or receive mail is too high, to be honest I have no valuable suggestions here, but at times maillock feels clunky and laborious to use, though this is inherent to the kind of end point security used. A more fleshed out web interface for sending and opening mail would be much better
Reason for choosing Mailock
Outlook integration, and companies we work with were using it and it was fit for purpose
Lynne
Financial Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2023
Good software but huge troubles
Quite frustrating as it is a service that was promoted to us via our compliance consultants but does not meet our requirements. I believe that Mailock are in regular contact with financial services providers with regards to their software but most are still unable to accept or open emails from Mailock. This doesn't help when we are trying to communicate securely with providers.
PROSMailock was introduced into our firm to improve the security of our communications with our clients and providers. The software is easy to use and I specifically like the prompts to secure emails with key words.
CONSWe have experienced a huge amount of trouble using the software to send information to providers in the financial services industry. Most providers have reported that they are unable to open encrypted emails from Mailock and we have had to resort to sending information requests by post. Not ideal when the purpose was to send information securely to providers.
Reason for choosing Mailock
As this was promoted by our compliance consultants and we were led to believe that the financial services industry was signed up/aware of the software to be able to accept requests.
Steve
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Secure Email systems
Secure sending and receiving documents as since Covid we do not do so many face to face meetings where we can copy clients information on first appointment
PROSClients need to receive and send and receive sensitive data securely
CONSSometimes clients are asked to open an account which they do not want to do and if they do this restricts the amount of data they can send
Chris
Financial Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Secure mail
good it provides us with secure services as required by the FCA
PROSit does what it says on the tin and comfortably send client confidential information
CONStime to do al the necessary checks for compliance
Reasons for switching to Mailock
higher security
Vendor Response
Thanks Chris. We built the system to help users with ICO/FCA compliance, so that's good to hear!
Replied August 2023
Joshua
Computer & Network Security, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Easy simple and user friendly
How easy it is to use and how easy it is for the end user to open encrypted emails.
CONSnot found anything I don't like about the software its pretty simple to use and just works
Vendor Response
Thanks Joshua - happy to have you in our secure community!
Replied August 2023
Parimal
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Mailock
Overall good
PROSAllows me to send and receive confidential information/documents from my clients as well send it to them.
CONSSend you to web browser sometimes and does not allow you to use the Outlook Add-In to open the email
James
Financial Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Mailock Email Security Review
I am able to be compliant with my client information and emails without compromise. Also, recipients can access emails and secure attachments without having to register or sign up to a secure server.
PROSIt is simple to use. It bolts on and works perfectly with Outlook and I have not needed to change the wy in which I manage my emails
CONSSometimes clunky and slow (but who cares really)
Daniel
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Peace of mind
The ease of use. No complicated set ups and fantastic support.
CONSNo long term storage of messages. A number of clients have requested a ‘portal’ type service where they can log in and retrieve old messages.
Reason for choosing Mailock
Ease of use, price and reputable as used by big firms in the industry
Reasons for switching to Mailock
Moneyinfo was full of bugs and expensive.
Jake
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great product
Very good
PROSThe prospect is Easy to use Safe and secure
CONSNothing it’s very user friendly and good to use
Vendor Response
Thanks Jake - happy to hear it and glad to have you on the network!
Replied August 2023
Paddy
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Mailock Review
As a service we are generally very happy with it.
PROSIt works well but is sometimes not favoured by the user at the other end. As a service we are generally very happy with it and it is easy enough to use.
CONSIt is not the product that is not enjoyed by the end user but the fact that they have to jump through encryption hoops at all. This is clearly no fault of the Mailock service itself which works well.
Blake
Computer Software, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great for IT admins, easy interface for end users
Fairly painless and enjoyable.
PROSIt was quite easy to get it set up and going, the unlocking/decrypting process is quite painless for the recipient.
CONSI have to sign back into the outlook add in quite often. Sometimes the emails get stuck in my outbox also.
Reason for choosing Mailock
Same reasons I have mentioned previously, pricing is fair and it's simple and easy to use.
Donna
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2023
Mailock Review
Very positive staff very helpful and product is secure, also clients manage to use the same
PROSProduct is easy to use and provides the security needed in the legal industry
CONSHard to update the same this should be done automatically
Matthew
Information Technology and Services, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Email encryption without the faff
It’s been a breeze, good account manager, simply pricing, great product.
PROSIt’s easy to use and relatively cost effective. Great to securely send and receive sensitive info from clients
CONSIt’s sometime hard to explain to the recipient how the service works, but that’s encryption…
Reasons for switching to Mailock
Their Outlook addon was causing problems
Vendor Response
Thanks Matthew! We really appreciate the support - our team are always working to improve the customer experience and make encryption work for end-users!
Replied June 2022
Lindsay
Financial Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Easy to use
Its so easy to install Maillock onto your laptop, computer or mobile device. Once up and running it is very simple to use. You can also set up a 'trusted' group of recipients so that if you are sending the same people emails all the time you dont need to add a password or code every time. Any time I have had to contact support, which has not been often, I get a reply really quickly and also follow up email to ensure everything is ok.
CONSSome external recipients have had issues with receiving or entering passwords or code and need to enter these a few times before it is accepted.
Reason for choosing Mailock
Easy of use, support and cost
Debra
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Keeping your data secure
The ability to send documents to clients and colleagues securely with no complicated process for them to access them when received
CONSThe system in the main works well. Sometimes the outlook add-in is disabled by Microsoft which is annoying but easily resolved.
Sarah
Insurance, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2023
Great Product
I have used it for many years where I work, it does the job for us very well and we are all very happy
PROSIt's easy to use, whether its signing in, composing an email or even receiving one.
CONSI find it a little annoying that opening a mailock email takes me to a new website/portal. I understand why and it's nto something I think could change just being honest
Vendor Response
Thanks for the amazing feedback Sarah! Good to have you in our secure community.
Replied August 2023
marina
Accounting, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Easy and fast to use, great customer service service
Easy to send secure emails to clients
PROSEasy and fast to use, would like if my questions would be saved and I didn't need to type them up every time using
CONSI am overall happy with the ease of using mailock
Lynn
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Mailock review
Very happy. I experienced an issue at one point and this was resolved very quickly by an experienced member of the mailock team
PROSEase of use for both myself and clients. Ensures confidentiality for both myself and my clients
CONSi have not come across many issues with the software at all and therefore cannot think of anything i least like about the software
Vendor Response
Great to hear it Lynn. Let us know if you do have any issues and we'll be happy to help!
Replied August 2023
Vivienne
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Mailock REview
WE use Mailock mainly to send encrypted client information to Financial Services Providers
PROSFully secure and easy to use encryption service.
CONSIt can be faffy haing to log in and also setting a password
Gerard
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Mortgage Broker
provides security of emails and data protection
PROSMailock is very easy to use and it is inexpensive to operate
CONSintegration into my existing business process was NOT difficult at all
Vendor Response
Happy to hear that! Good to have you in our secure community, Gerard.
Replied August 2023
Jonathan
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Inexpensive, reliable and trustworthy software
Early versions of software had occasional glitches but these are no longer an issue with the latest update
PROSEasy to install and implement at the point of use. Designed for all technophobes!
CONSThere is no aspect that I have used to dislike
Steve
Financial Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Happy with service
Happy with ease of use
PROSWhere a client cant or doesn't want to use our secure portal for correspondence, then Maillock is ideal for sending important documents
CONSAll good its important that the end user our client find it easy to use so simple question works well
Vendor Response
Thanks for the feedback - we're happy your clients are finding it easy to use.
Replied August 2023
Peter
Financial Services, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed August 2023
Mailock
It does what I signed up for and provides me with the knowledge that all of my emails to clients are sent securely and that the documents are safe in email
PROSIt is easy for myself and the clients to use and pass documents securely between one another
CONSThe only thing that I dont like is that I need a little further training I think on the audit trail and how to access my sent emails?
Julie
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed August 2023
Mailock review
Good
PROSSecurity and ease of use. Recognised by other users
CONSCost. This survey is American and should be tailored for the Uk market